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Desktop (Windows)

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • songcat1
  • Casual Listener
  • 99980 Views
  • 82 replies
  • 27 likes
  • 99980 Views
  • 82 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 106193 Views
  • 291 replies
  • 22 likes
  • 106193 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7864 Views
  • 1 replies
  • 6 likes
  • 7864 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 148385 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 148385 Views
  • 0 replies
  • 26 likes

Spotify Opens Up Automatically Even After Turning Off Auto Open On Startup

Hi, Spotify has been opening up on start-up automatically for NO REASON. I have turned off the setting ( http://prntscr.com/krpzxf ) but it still opens up on start up and its getting annoying, my pc is already not that fast on start up but with spoti...

  • Casual Listener
  • Hi,   Spotify has been opening up on start-up automatically for NO REASON. I have turned off the setting ( http://prntscr.com/krpzxf ) but it still opens up on start up and its getting an...
  • Loxer
  • Community Legend
  • 1579 Views
  • 1 replies
  • 0 likes
  • 1579 Views
  • 1 replies
  • 0 likes

Playing stops after a long track

PlanPremiumOperating SystemWindows 10 desktop Spotify stops playing after a long track (over 10 minutes) and empties the queue and history.Restarting shows the queue again. I reinstalled but that did not help.

  • Casual Listener
  • Plan Premium Operating System Windows 10 desktop   Spotify stops playing after a long track (over 10 minutes) and empties the queue and history. Restarting shows the queue again. I reinsta...
  • Sebasty
  • Community Legend
  • 887 Views
  • 5 replies
  • 0 likes
  • 887 Views
  • 5 replies
  • 0 likes

still facing lots and lots of problems with ads on my premium account

i always enjoyed the notification bell to track my favorite bands. a few years ago it disappeared and it was replaced for a pathetic section on discover and it never stopped getting worst, now i get advertisement everywhere, even the "new releases fo...

  • Roadie
  • i always enjoyed the notification bell to track my favorite bands. a few years ago it disappeared and it was replaced for a pathetic section on discover and it never stopped getting worst, now i get ...
  • user-removed
  • Not applicable
  • 1058 Views
  • 3 replies
  • 0 likes
  • advertisement
    bell
    fraud
    Premium
  • 1058 Views
  • 3 replies
  • 0 likes

Playlists Help Help Help

PlanPremiumUk DeviceSamsung LaptopOperating SystemWindows 10 Hi do you need to keep Spotify App open (Online etc) for other users to hear/play your playlist ?????

  • Casual Listener
  • Plan Premium Uk   Device Samsung Laptop Operating System Windows 10   Hi do you need to keep Spotify App open (Online etc) for other users to hear/play your playlist ?????  
  • Nico
  • Community Legend
  • 532 Views
  • 3 replies
  • 0 likes
  • 532 Views
  • 3 replies
  • 0 likes

Glitched out local file, can't remove

PlanPremiumCountryUSA DeviceLaptopOperating SystemWindows 10 My Question or Issue I've run into a strange issue, where a local file that I previously had imported, and then removed, stayed in my library as a ghost file of sorts. I've reinstalled spot...

  • Regular
  • Plan Premium Country USA  Device Laptop Operating System Windows 10   My Question or Issue  I've run into a strange issue, where a local file that I previously had imported, ...
  • gpgrocker
  • Regular
  • 1426 Views
  • 12 replies
  • 0 likes
  • 1426 Views
  • 12 replies
  • 0 likes

music label search doesnt work?

PremiumCountry NL Device(iPhone 10 & DesktopOperating System(iOS 10,Windows 10,etc.) Music label search doest work?

  • Regular
  • Premium Country NL   Device (iPhone 10 & Desktop Operating System (iOS 10,Windows 10,etc.)   Music label search doest work?  
  • sqorda
  • Music Fan
  • 2798 Views
  • 16 replies
  • 14 likes
  • 2798 Views
  • 16 replies
  • 14 likes

Spotify Windows App has Malware/Adware

PlanPremium DeviceDesktop Operating SystemWindows 10 64Bit My Question or IssueI've been using Spotify app for a while now, with no issues, two days ago, I loaded up the Spotify Web Player to see if it was easier to add/delete playlists etc. Ever sin...

  • Casual Listener
  • Plan Premium   Device Desktop   Operating System Windows 10 64Bit    My Question or Issue I've been using Spotify app for a while now, with no issues, two days ago, I lo...
  • noobcake
  • Casual Listener
  • 4709 Views
  • 3 replies
  • 2 likes
  • adware
    malware
    Virus
  • 4709 Views
  • 3 replies
  • 2 likes

my spotify username is a bunch of random numbers

hello, i've been spotify member for years and i noticed my username is bunch of random numbers. how can i change my profile name ?

  • Newbie
  • hello, i've been spotify member for years and i noticed my username is bunch of random numbers. how can i change my profile name ?    
  • Sebasty
  • Community Legend
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Solved!! Friend Feed not working

PlanPremiumCountry MalaysiaDeviceLenovo G40-70Operating SystemWindows 10Spotify version1.88.353.0 (From Microsoft Store) My Question or Issue Friend feed column is showing but not working. "Hmm, the friend feed failed to load" but retries never work....

  • Regular
  • Plan Premium Country  Malaysia Device Lenovo G40-70 Operating System Windows 10 Spotify version 1.88.353.0 (From Microsoft Store)   My Question or Issue  Friend feed column...
  • rutger9800
  • Regular
  • 2443 Views
  • 11 replies
  • 0 likes
  • 2443 Views
  • 11 replies
  • 0 likes

Friend Feed not working at all on my account

PlanPremiumCountry CanadaDeviceCustom built computer Specs: https://pastebin.com/XE1Q3g2aOperating SystemWindows 10 Pro 64 Bit My Question or Issue After seeing a thread that this issue is fixed, it was not fixed.

  • Newbie
  • Plan Premium Country  Canada Device Custom built computer Specs: https://pastebin.com/XE1Q3g2a Operating System Windows 10 Pro 64 Bit   My Question or Issue  After seeing a t...
  • Sebasty
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

DRM protected local files playback on Spotify

Is there any way to get Spotify to play local files I've purchased from iTunes that are randomly DRM protected? Not all of my iTunes purchases are this way, but a decent amount of them are and won't connect with Spotify. I figured a work around would...

  • Newbie
  • Is there any way to get Spotify to play local files I've purchased from iTunes that are randomly DRM protected? Not all of my iTunes purchases are this way, but a decent amount of them are and won't ...
  • Sebasty
  • Community Legend
  • 1003 Views
  • 1 replies
  • 0 likes
  • 1003 Views
  • 1 replies
  • 0 likes

Web player is not working

Spoiler (Highlight to read)Spoiler (Highlight to read)PlanFree PlanFree Country ROmania Operating SystemWindows 10 My Question or Issue For some days now, the web player doesn't work. It looks like an advert is about to start, but the play button is ...

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  • Newbie
  • Plan Free Country  ROmania   Operating System Windows 10  My Question or Issue  For some days now, the web player doesn't work. It looks like an advert is about to start...
  • Sebasty
  • Community Legend
  • 620 Views
  • 1 replies
  • 0 likes
  • 620 Views
  • 1 replies
  • 0 likes

Queue from desktop doesn't sync to mobile; Songs playlist from mobile doesn't sync to desktop.

PlanPremiumCountryUnited StatesDevicesiPhone XPCOperating SystemsiOS 11.4.1 (8.4.**bleep**.787)Windows 10 (1.0.88.353.g15c26ea1 (Windows Store version)) My Question or IssueDuring the day I listen to Spotify on my phone, but have the Windows desktop ...

  • Regular
  • Plan Premium Country United States Devices iPhone X PC Operating Systems iOS 11.4.1 (8.4.**bleep**.787) Windows 10 (1.0.88.353.g15c26ea1 (Windows Store version))   My Question or Issu...
  • 655 Views
  • 0 replies
  • 5 likes
  • 655 Views
  • 0 replies
  • 5 likes

The friend feed failed to load

PlanPremiumCountry TurkeyOperating SystemWindows 10 My Question or Issue Since yesterday, my friend feed has stopped working. It says ''the friend feed failed to load.'' I can use my radio and daily mix, therefore, my hosts file is clear. I cannot se...

  • Casual Listener
  • Plan Premium Country  Turkey Operating System Windows 10   My Question or Issue   Since yesterday, my friend feed has stopped working. It says ''the friend feed failed to load...
  • tahirt71
  • Casual Listener
  • 912 Views
  • 10 replies
  • 1 likes
  • 912 Views
  • 10 replies
  • 1 likes

[Music] Filter out Live Songs

PlanPremiumCountryUS DeviceallOperating Systemall My Question or Issue Is there a way to filter out live music from autoplay, and from artists' pages? I love live music at concerts and shows. The problem is, I don't enjoy recordings of live music whe...

  • Newbie
  • Plan Premium Country US  Device all Operating System all   My Question or Issue  Is there a way to filter out live music from autoplay, and from artists' pages?  I love&...
  • 1032 Views
  • 0 replies
  • 43 likes
  • 1032 Views
  • 0 replies
  • 43 likes

"Dieser Song kann nicht abgespielt werden"

PlanPremiumCountry GermanyDeviceComputerOperating SystemWindows 10 My Question or Issue Nach einigen Songs bekomme ich die Fehlermeldung "Dieser Song kann nicht abgespielt werden". Dann kann ich keinen Song mehr abspielen. Nach einem Neustart funktio...

  • Casual Listener
  • Plan Premium Country  Germany Device Computer Operating System Windows 10   My Question or Issue   Nach einigen Songs bekomme ich die Fehlermeldung "Dieser Song kann nicht a...
  • 870 Views
  • 0 replies
  • 1 likes
  • 870 Views
  • 0 replies
  • 1 likes

Can't play music from certain artist.

PlanPremiumCountryPolandOperating SystemWindows 10/Android My Question or IssueHello, I can't play any song by Pendulum band either on windows app, web player and my phone. What's strange if i try on another account it works.

  • Regular
  • Plan Premium Country Poland Operating System Windows 10/Android   My Question or Issue Hello, I can't play any song by Pendulum band either on windows app, web player and my phone. ...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Crossfade not working?

PlanPremiumCountry UKDeviceDesktop PC, playing through various Sonos speakersOperating SystemWindows 10 My Question or IssueA few months ago Crossfade was working perfectly for me when switched on through Spotify settings on the desktop PC, but now i...

  • Casual Listener
  • Plan Premium Country  UK Device Desktop PC, playing through various Sonos speakers Operating System Windows 10     My Question or Issue A few months ago Crossfade was workin...
  • 609 Views
  • 0 replies
  • 3 likes
  • 609 Views
  • 0 replies
  • 3 likes

Windows 10 App Cant play the current song

PlanPremiumCountry Uk Device(HP EliteBook)Operating System(windows 10 ) My Question or Issue since upgrading my system spotify has started pausing the end of songs and saying cant play the current song in a blue banner along the top. This seems to be...

  • Newbie
  • Plan Premium Country  Uk  Device (HP EliteBook) Operating System (windows 10 )   My Question or Issue  since upgrading my system spotify has started pausing the end of s...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

My friend feed "failed to load"

PlanFreeCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueMy friends feed isn't showing. I've tried searching around the spotify community looking for solutions, and tried a couple of them, but they haven't seemed to work. I ...

  • Newbie
  • Plan Free Country United States Device PC Operating System Windows 10   My Question or Issue My friends feed isn't showing. I've tried searching around the spotify community looking fo...
  • Nico
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes