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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1276 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144209 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129098 Views

294 replies

22 likes

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  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10854 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Friends not showing up on friends feed

Premium México Windows 10 My Question or IssueCertain friends are not showing up on my friends feed unless I stop following them and follow them again. Have to do this everytime I start Spotify. Known issue?

Casual Listener

  Premium   México    Windows 10   My Question or Issue Certain friends are not showing up on my friends feed unless I stop following them and follow them again. Have...

AndresRossonero

Casual Listener

1939 Views

2 replies

0 likes

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[UI-Bug] Icons not aligned

Windows-Client: 1.0.86.337.ga8d5cef9 Issue:UI: Icons of the like and dislike buttons in the lower left corner of the player controls:a) do not have the same height (15 Pixels vs 16 Pixels) andb) are also not vertical aligned. Screenshot see attachmen...

Regular

  Windows-Client: 1.0.86.337.ga8d5cef9   Issue: UI: Icons of the like and dislike buttons in the lower left corner of the player controls: a) do not have the same height (15 Pixels vs ...

Jose_M

Spotify Star

816 Views

3 replies

1 likes

  • 816 Views
  • 3 replies
  • 1 likes

Solved!! Chromecast Audio for Win 10 Desktop Spot App

PlanPremiumCountryUK DeviceDell DesktopOperating SystemWindows 10 My Question or Issue Is there any way to cast to a Chromecast Audio dongle (connected to my hifi amp on an AUX input) when using the Spotify App (outside of the Chrome browser) on Wind...

Newbie

Plan Premium Country UK  Device Dell Desktop Operating System Windows 10   My Question or Issue  Is there any way to cast to a Chromecast Audio dongle (connected to my hifi a...

MattSuda

Spotify Star

5982 Views

2 replies

3 likes

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Superuser Contribution Saved Spotify Songs Appear unsaved in Albums and in Artist pages

My Question or IssueI can see all my saved songs in the songs tab as per usual but whenever I go into an artists page or album the songs don't appear to be saved. This does not affect all albums but the majority of them. I'm not able to find a correl...

Casual Listener

My Question or Issue I can see all my saved songs in the songs tab as per usual but whenever I go into an artists page or album the songs don't appear to be saved. This does not affect all albums bu...

Alfredo

Roadie

1230 Views

1 replies

0 likes

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Superuser Contribution redirect to appdata problem

On my pc at work the %appdata% folder has been redirected to a server. The result is a black screen with Spotify. If i change the registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData to use a l...

Newbie

On my pc at work the %appdata% folder has been redirected to a server. The result is a black screen with Spotify.   If i change the registry key: HKEY_CURRENT_USER\Software\Microsoft\Windows\C...

SergioDavid

Roadie

753 Views

1 replies

0 likes

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  • 0 likes

spotify not working on windows

Hi I've been going through this problem for awhile now and this problem is and on and off situation So basically,Whenever i try and start up spotify it would say Spotify application not responding then i tried getting help online in the community the...

Newbie

Hi I've been going through this problem for awhile now and this problem is and on and off situation  So basically,Whenever i try and start up spotify it would say Spotify application not respon...

Loxer

Community Legend

476 Views

1 replies

0 likes

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Superuser Contribution Remove spotify from system tray windows

PlanPremium Operating SystemWindows 10 My Question or Issue How can we disable spotify from running in the bottom right hand corner, the notification area (system tray) in windows. If the software is running it cannot be removed.

Casual Listener

  Plan Premium   Operating System Windows 10   My Question or Issue  How can we disable spotify from running in the bottom right hand corner, the notification area (system...

JayTheXXVII

Casual Listener

15589 Views

18 replies

22 likes

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Solved!!Superuser Contribution Stranger Things mode on Windows 10 desktop app

PlanPremiumCountryCanada DeviceDell Latitude E7470Operating SystemWindows 10 My Question or IssueUntil recently, when I switched to one of the Stranger Things playlists published last year, the visualization effect would work beautifully. Sometime in...

Casual Listener

Plan Premium Country Canada  Device Dell Latitude E7470 Operating System Windows 10   My Question or Issue Until recently, when I switched to one of the Stranger Things playlists ...

Alfredo

Roadie

2373 Views

1 replies

0 likes

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Solved!!Superuser Contribution Select output sound device

So, I am starting to think Spotify is trying to kick my **bleep** out... I need the option to select my output audio device because I want to output Spotify to a HT, without outputing the Windows and other notification sounds there. I have followed i...

Casual Listener

So, I am starting to think Spotify is trying to kick my **bleep** out...   I need the option to select my output audio device because I want to output Spotify to a HT, without outputing the Wi...

Alfredo

Roadie

3749 Views

3 replies

0 likes

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zombie process after uninstalling spotify

PlanPremiumCountry United StatesDevicePCOperating SystemWindows 7 My Question or IssueI uninstalled Spotify to see if it would help with the zombie process because Spotify would hang and not close at all. Now that it's uninstalled there is still a Sp...

Casual Listener

Plan Premium Country  United States Device PC Operating System Windows 7   My Question or Issue I uninstalled Spotify to see if it would help with the zombie process because Spoti...

Billy-J

Spotify Star

1401 Views

7 replies

0 likes

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Superuser Contribution Spotify window changes size and moves after returning from minimized

PlanPremiumCountry GermanyDeviceDell XPSOperating SystemWindows 10 My Question or Issue Steps to reproduce:1) Need Full HD screen with resolution 1920x10802) Go to display settings and change Scalle and Layout to 100% (120% by default)3) Open Spotify...

Casual Listener

Plan Premium Country  Germany Device Dell XPS Operating System Windows 10   My Question or Issue  Steps to reproduce: 1) Need Full HD screen with resolution 1920x1080 2) Go...

Revolter

Casual Listener

1307 Views

2 replies

2 likes

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[SOLVED] Artist Search Fails to Return All Songs

The problem with an artist search only returning a subset of available songs is solved.If you search and then immediately sort, many songs will be missed if the total list is roughly greater than two pages worth. This is because if there are more tit...

Regular

The problem with an artist search only returning a subset of available songs is solved. If you search and then immediately sort, many songs will be missed if the total list is roughly greater than t...

Loxer

Community Legend

358 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Missing some feature when switching Spotify account region

PlanPremiumCountrySwitching from US to VietnamDeviceBoth on my Windows PC and Android phone 7.0Operating SystemWindows 10 and Android 7.0 My Question or IssuePreviously, I was using US region or my account, then I moved and decided to change my accou...

Regular

Plan Premium Country Switching from US to Vietnam Device Both on my Windows PC and Android phone 7.0 Operating System Windows 10 and Android 7.0   My Question or Issue Previously, I wa...

Loxer

Community Legend

1132 Views

3 replies

0 likes

missing feature
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Solved!! I dont have Radio and Feed Of Friends.

PlanPremiumCountry Costa RicaDevicePcOperating SystemWindows 10 My Question or Issue Why my Radio and Feed dont works, but in my celphone this works sucefully, i have this problem about 2 months ago.

Casual Listener

  Plan Premium Country  Costa Rica Device Pc Operating System Windows 10   My Question or Issue  Why my Radio and Feed dont works, but in my celphone this works suceful...

Loxer

Community Legend

749 Views

2 replies

0 likes

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Superuser Contribution LOCAL FILES AREN'T PLAYING!

PlanPremiumCountry USADeviceDell XPS DesktopOperating SystemWindows 10 Pro My Question or Issue I've seen this topic around for years, and it's affecting ME now, and there doesn't seem to be any real solution to it. I have my local files. I ADD SOURC...

Regular

Plan Premium Country  USA Device Dell XPS Desktop Operating System Windows 10 Pro   My Question or Issue  I've seen this topic around for years, and it's affecting ME now, an...

Ramius

Regular

527 Views

2 replies

0 likes

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Solved!! Windows 10 Shortcut

PlanFreeCountry United StatesDeviceHP Laptop (Intel) thats all i knowOperating SystemWindows 10 My Question or Issue Is there a .exe i can create a shortcut to or something? I can't find anything.

Casual Listener

Plan Free Country  United States Device HP Laptop (Intel) thats all i know Operating System Windows 10   My Question or Issue  Is there a .exe i can create a shortcut to or s...

McFlyStudio

Music Fan

95734 Views

3 replies

0 likes

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Solved!! Changing song order (Windows, Android, Web player)

So, I've been using spotify premium for a while now. I can remember there being an option to change the order of the songs in your playlist by artist/album/etc, but I can't seem to find it anymore. I know you can change the order of your songs by dra...

Casual Listener

  So, I've been using spotify premium for a while now. I can remember there being an option to change the order of the songs in your playlist by artist/album/etc, but I can't seem to find it an...

dinomight

Spotify Star

1139 Views

3 replies

0 likes

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Can't open Spotify.com

Hi, whenever I try and open spotify.com, it comes up with an error sayin this site can't be reached as well as it took too long to respond. I've tried restarting my laptop and everything, it just wont open. Thanks for any help.

Casual Listener

    Hi, whenever I try and open spotify.com, it comes up with an error sayin this site can't be reached as well as it took too long to respond. I've tried restarting my laptop and everyth...

Billy-J

Spotify Star

2344 Views

5 replies

0 likes

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Solved!! Spotify frezze computer while playing song

PlanPremiumDeviceWindowsOperating SystemWindows 10My Question or Issue I updated spotify to 1.0.86.337 and came to this error. Spotify appears "Can't play current song" each time I play different song, and about 15' later, the song stop playing but t...

Casual Listener

Plan Premium Device Windows Operating System Windows 10 My Question or Issue    I updated spotify to 1.0.86.337 and came to this error. Spotify appears "Can't play current song" eac...

Sebasty

Community Legend

773 Views

3 replies

0 likes

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Superuser Contribution ?si= Parameter in Spotify URL's

PlanPremiumCountry DevicePCOperating SystemWindows 8.1 My Question or Issue So recently Spotify added a "?si=" parameter to song when you copy the url. This apparently gives the url a unique stamp in where it was copied and by who. This is seemingly ...

Casual Listener

Plan Premium Country   Device PC Operating System Windows 8.1   My Question or Issue   So recently Spotify added a "?si=" parameter to song when you copy the url. This appar...

giannilupindo

Newbie

26495 Views

9 replies

2 likes

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  • 9 replies
  • 2 likes