Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
The problem with an artist search only returning a subset of available songs is solved.If you search and then immediately sort, many songs will be missed if the total list is roughly greater than two pages worth. This is because if there are more tit...
The problem with an artist search only returning a subset of available songs is solved. If you search and then immediately sort, many songs will be missed if the total list is roughly greater than t...
Community Legend
360 Views
1 replies
0 likes
PlanPremiumCountrySwitching from US to VietnamDeviceBoth on my Windows PC and Android phone 7.0Operating SystemWindows 10 and Android 7.0 My Question or IssuePreviously, I was using US region or my account, then I moved and decided to change my accou...
Plan Premium Country Switching from US to Vietnam Device Both on my Windows PC and Android phone 7.0 Operating System Windows 10 and Android 7.0 My Question or Issue Previously, I wa...
Community Legend
1145 Views
3 replies
0 likes
PlanPremiumCountry Costa RicaDevicePcOperating SystemWindows 10 My Question or Issue Why my Radio and Feed dont works, but in my celphone this works sucefully, i have this problem about 2 months ago.
Plan Premium Country Costa Rica Device Pc Operating System Windows 10 My Question or Issue Why my Radio and Feed dont works, but in my celphone this works suceful...
Community Legend
756 Views
2 replies
0 likes
PlanPremiumCountry USADeviceDell XPS DesktopOperating SystemWindows 10 Pro My Question or Issue I've seen this topic around for years, and it's affecting ME now, and there doesn't seem to be any real solution to it. I have my local files. I ADD SOURC...
Plan Premium Country USA Device Dell XPS Desktop Operating System Windows 10 Pro My Question or Issue I've seen this topic around for years, and it's affecting ME now, an...
Regular
538 Views
2 replies
0 likes
PlanFreeCountry United StatesDeviceHP Laptop (Intel) thats all i knowOperating SystemWindows 10 My Question or Issue Is there a .exe i can create a shortcut to or something? I can't find anything.
Plan Free Country United States Device HP Laptop (Intel) thats all i know Operating System Windows 10 My Question or Issue Is there a .exe i can create a shortcut to or s...
Music Fan
95947 Views
3 replies
0 likes
So, I've been using spotify premium for a while now. I can remember there being an option to change the order of the songs in your playlist by artist/album/etc, but I can't seem to find it anymore. I know you can change the order of your songs by dra...
So, I've been using spotify premium for a while now. I can remember there being an option to change the order of the songs in your playlist by artist/album/etc, but I can't seem to find it an...
Spotify Star
1143 Views
3 replies
0 likes
Hi, whenever I try and open spotify.com, it comes up with an error sayin this site can't be reached as well as it took too long to respond. I've tried restarting my laptop and everything, it just wont open. Thanks for any help.
Hi, whenever I try and open spotify.com, it comes up with an error sayin this site can't be reached as well as it took too long to respond. I've tried restarting my laptop and everyth...
Spotify Star
2356 Views
5 replies
0 likes
PlanPremiumDeviceWindowsOperating SystemWindows 10My Question or Issue I updated spotify to 1.0.86.337 and came to this error. Spotify appears "Can't play current song" each time I play different song, and about 15' later, the song stop playing but t...
Plan Premium Device Windows Operating System Windows 10 My Question or Issue I updated spotify to 1.0.86.337 and came to this error. Spotify appears "Can't play current song" eac...
Community Legend
785 Views
3 replies
0 likes
PlanPremiumCountry DevicePCOperating SystemWindows 8.1 My Question or Issue So recently Spotify added a "?si=" parameter to song when you copy the url. This apparently gives the url a unique stamp in where it was copied and by who. This is seemingly ...
Plan Premium Country Device PC Operating System Windows 8.1 My Question or Issue So recently Spotify added a "?si=" parameter to song when you copy the url. This appar...
Newbie
26942 Views
9 replies
2 likes
PlanPremium (Familiar)Country ChileDevice(Samsung J7 Prime, and PC)Operating System(Android 7.0, Windows 10) My Question or Issue I have been noticing that some of my music has started disappearing from my library, when i've wanted to listen to a spe...
Plan Premium (Familiar) Country Chile Device (Samsung J7 Prime, and PC) Operating System (Android 7.0, Windows 10) My Question or Issue I have been noticing that some of ...
Community Legend
585 Views
1 replies
0 likes
PlanPremiumCountry United StatesDeviceComputer and Galaxy S8Operating SystemWindows 10 Certain songs that I try to play always come up with this same error saying "Spotify can't pay this right now. If you have the file on your computer you can import...
Plan Premium Country United States Device Computer and Galaxy S8 Operating System Windows 10 Certain songs that I try to play always come up with this same error saying "Spotify...
Spotify Star
1610 Views
9 replies
0 likes
PlanPremiumCountry USDeviceDesktop-AppOperating SystemWindows 10 My Question or IssueAutoplay is definitely not working the way it is supposed to - I have it turned off. The way it works on the iOS mobile app for me when I have it turned off: I'll pl...
Plan Premium Country US Device Desktop-App Operating System Windows 10 My Question or Issue Autoplay is definitely not working the way it is supposed to - I have it turned off....
Casual Listener
1836 Views
2 replies
0 likes
PlanPremiumCountry USOperating SystemWindows 10 My Question or IssueHow can I unsure that I never, ever see any of Alex Jones godawful podcast ANYWHERE in Spotify. I find just mentions of him extremely upsetting because of all the transphobic content...
Plan Premium Country US Operating System Windows 10 My Question or Issue How can I unsure that I never, ever see any of Alex Jones godawful podcast ANYWHERE in Spotify. ...
Gig Goer
3113 Views
1 replies
15 likes
PlanFreeCountry United States of AmericaDeviceDesktop ComputerOperating SystemWindows 10 Home edition My Question or IssueSo, I've reinstalled spotify about four times now and tried every form of uninstallation I possibly could. Manual, Add and remov...
Plan Free Country United States of America Device Desktop Computer Operating System Windows 10 Home edition My Question or Issue So, I've reinstalled spotify about four...
Community Legend
1843 Views
10 replies
0 likes
Hey everyone, I've seen these question but from 2008, ten years later is there a way to sort by genre?, I often use the genre:rock but it doesn't work inside my playlist, Hopw there's a way now, Regards.
Hey everyone, I've seen these question but from 2008, ten years later is there a way to sort by genre?, I often use the genre:rock but it doesn't work inside my playlist, Hopw there'...
Casual Listener
25295 Views
2 replies
13 likes
A couple of hours ago, my Spotify account decided to randomly disconnect from my last.fm account and since that has happened, I can't connect it. I know you can't connect to last.fm from your Spotify account on any electronics anymore, whether it's P...
A couple of hours ago, my Spotify account decided to randomly disconnect from my last.fm account and since that has happened, I can't connect it. I know you can't connect to last.fm from your...
Casual Listener
1367 Views
2 replies
0 likes
PlanPremiumCountryMéxicoDevicePCOperating SystemWindows 10 My Question or IssueI have been trying to use Spotify on my job's PC for about a week now. Everytime I try to access my account through the program or the app, Spotify displays either error 8...
Plan Premium Country México Device PC Operating System Windows 10 My Question or Issue I have been trying to use Spotify on my job's PC for about a week now. Everytime I try to acces...
Casual Listener
8965 Views
2 replies
1 likes
PlanPremiumCountry GermanyDeviceAsus LaptopOperating SystemWindows 10 My Question or Issue My saved songs will not show up in my library on my laptop. I did not reach the maximum of songs or anything else. When I click on 'save to your library' next ...
Plan Premium Country Germany Device Asus Laptop Operating System Windows 10 My Question or Issue My saved songs will not show up in my library on my laptop. I did not r...
Community Legend
682 Views
1 replies
0 likes
This is on windows with a premium account. I had this issue before and it lasted months before disappearing. On an artists page where it shows the most popular songs from that artist I can't play them. Clicking them does nothing. Clicking the "show 5...
This is on windows with a premium account. I had this issue before and it lasted months before disappearing. On an artists page where it shows the most popular songs from that artist I can't...
Community Legend
1455 Views
1 replies
5 likes
PlanPremiumCountry Canada Operating SystemWindows 10,etc.) My Question or IssueOnce again, having issues with friend activity showing up on the sidebar - I know that a friend is playing music, but only her username (and none of her music) shows up on...
Plan Premium Country Canada Operating System Windows 10,etc.) My Question or Issue Once again, having issues with friend activity showing up on the sidebar - I kn...
Community Legend
1428 Views
1 replies
0 likes
