Spotify stops when screen turns off

[torrente]

Hey up mates!
I've been seen that this has already already been posted, but any of the proposed solutions really work.
I use the spotify application with Windows 10 for hearing music from my computer, but all times that the screen turns down, music stops, which is very annoying. I've tried to use the web player with edge and chrome but there's no difference: music stops. Howeverm I don't want to let the screen on, because it will consume all the battery.
For info, I've got all the windows updates.
Please, heeelp!! 

[Peter · Accepted solution]

Hey @torrente.

Thanks for reaching out to us 🙂 Let's see what we can do to help you out.

It sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let us know the exact version of Spotify and the exact version of the operating system you're running?

We'll see what we can suggest next!

Thanks 🙂