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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 138461 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 138461 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54389 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54389 Views
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Changes Do Not Stick (data sync issue?)

My single biggest complaint about the desktop app is that changes to playlists and user settings do NOT stick. I see them, but when I close the app (or log out and back in), the changes become undone and things go back to what they looked like before...

  • Roadie
  • My single biggest complaint about the desktop app is that changes to playlists and user settings do NOT stick. I see them, but when I close the app (or log out and back in), the changes become undone...
  • GaryLASQ
  • Regular
  • 303 Views
  • 2 replies
  • 1 likes
  • 303 Views
  • 2 replies
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Android Note 5 shuffel want turn off

I have notice after an andrioid update I can not longer turn shuffel off on note 5, but I can on my IPAD I can touch the cross bars and turn off on my Ipad. I have cleared cashe on my andripid phone same issue can't turn off shuffel.

  • Regular
  • I have notice after an andrioid update I can not longer turn shuffel off on note 5, but I can on my IPAD I can touch the cross  bars and turn off on my Ipad. I have cleared cashe on my andripid ...
  • Guynraleigh
  • Regular
  • 285 Views
  • 5 replies
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  • 285 Views
  • 5 replies
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Playlist stuck on "waiting"

A playlist I am trying to download is stuck on "waiting This is my playlist for local files so i need to have it downloaded on the desktop app before I can download on my mobile

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  • Newbie
  • A playlist I am trying to download is stuck on "waiting   This is my playlist for local files so i need to have it downloaded on the desktop app before I can download on my mobile
  • Nico
  • Community Legend
  • 323 Views
  • 1 replies
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  • 323 Views
  • 1 replies
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Superuser Contribution Problemas con Plan Familiar Premium

Al momento de registrarme con el plan familiar todavia sigo siendo cuenta Free, además las personas que viven en mi hogar les pasa lo mismo, por favor responder a la brevedad ya que tampoco me funciona en Windows y me salen publicidad , atento a los ...

  • Newbie
  • Al momento de registrarme con el plan familiar todavia sigo siendo cuenta Free, además las personas que viven en mi hogar les pasa lo mismo, por favor responder a la brevedad ya que tampoco me funcio...
  • Julian
  • Moderator
  • 276 Views
  • 1 replies
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  • 276 Views
  • 1 replies
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Automatically skipping over songs and saying the songs aren't available

I am using spotify on a windows 10 laptop and have spotify premium. Whenever i try to play any song, it just skips over it. Nearly every time I open spotify, a message in a blue box appears at the top saying "This song is not available. If you have t...

  • Newbie
  • I am using spotify on a windows 10 laptop and have spotify premium. Whenever i try to play any song, it just skips over it. Nearly every time I open spotify, a message in a blue box appears at the to...
  • 216 Views
  • 0 replies
  • 1 likes
  • 216 Views
  • 0 replies
  • 1 likes

Spotify doesn't remember last song I was playing

Spotify is no longer remembering which song I was playing. Whenever I start Spotify, no song is selected. This is annoying since it forces me to go into the Spotify app and browse back to where I was, while I used to be able to just press play on my ...

  • Regular
  • Spotify is no longer remembering which song I was playing. Whenever I start Spotify, no song is selected. This is annoying since it forces me to go into the Spotify app and browse back to where I was...
  • 1270 Views
  • 0 replies
  • 44 likes
  • 1270 Views
  • 0 replies
  • 44 likes

Playlist not playing properly

Whenever I pay a song, after the track it always goes back to the COCO Soundtrack album and it doesnt continue to the next track on my playlist. Please help ThanksJC

  • Newbie
  • Whenever I pay a song, after the track it always goes back to the COCO Soundtrack album and it doesnt continue to the next track on my playlist.   Please help     Thanks JC
  • Nico
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

The play button doesn't work

Hi ! Since yesterday, I can't listen to any music on Spotify. When I want to play a playlist, it goes on my recently listened (on left) but nothing is launched. Same with a particular music. :'(

  • Casual Listener
  • Hi !   Since yesterday, I can't listen to any music on Spotify. When I want to play a playlist, it goes on my recently listened (on left) but nothing is launched. Same with a particular music....
  • Ambreay
  • Casual Listener
  • 1282 Views
  • 6 replies
  • 0 likes
  • 1282 Views
  • 6 replies
  • 0 likes

Solved!! I can't make my collaborative playlist public

Hi, Does anybody know why I can't make a playlist public AND collaborative? If I check the 'public' button on the drop down menu and shortly after that I check the Collaborative button, my whole playlist becomes 'Secret'. I can only choose for a publ...

  • Casual Listener
  • Hi,   Does anybody know why I can't make a playlist public AND collaborative? If I check the 'public' button on the drop down menu and shortly after that I check the Collaborative button, ...
  • candyputa
  • Newbie
  • 145194 Views
  • 13 replies
  • 0 likes
  • Windows
  • 145194 Views
  • 13 replies
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Superuser Contribution Name of local songs

Hello everyone.When I try to import local files from my computer to Spotify (Mac), it works really well. However, Spotify automatically change the name of my files, trying to guess an existing song title while they are non-market music. I would like ...

  • Casual Listener
  •  Hello everyone. When I try to import local files from my computer to Spotify (Mac), it works really well. However, Spotify automatically change the name of my files, trying to guess an existin...
  • Goodman
  • Spotify Legend
  • 788 Views
  • 2 replies
  • 0 likes
  • local songs
  • 788 Views
  • 2 replies
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Solved!! Most of my songs disappeared

Hi guys,I'm currently trying to find out why most of my songs are missing on Spotify Dektop... I can see 62 out of +1500 songs on desktop whereas they all display on my android app... Can you guys help me out ? Thanks in advance.

  • Regular
  • Hi guys, I'm currently trying to find out why most of my songs are missing on Spotify Dektop... I can see 62 out of +1500 songs on desktop whereas they all display on my android app... Can you guys ...
  • murloc26
  • Regular
  • 1427 Views
  • 10 replies
  • 0 likes
  • 1427 Views
  • 10 replies
  • 0 likes

Resizing the app window

So many updates went through since issue appeared and it is still not fixed for so long.Seriously what's the problem in fixing it?The issue is that resizing makes the window stuck and empty space appears.

  • Visitor
  • So many updates went through since issue appeared and it is still not fixed for so long. Seriously what's the problem in fixing it? The issue is that resizing makes the window stuck and empty space...
  • aeneas1
  • Music Fan
  • 1887 Views
  • 2 replies
  • 3 likes
  • 1887 Views
  • 2 replies
  • 3 likes

Privacy settings don't save

Hello,I try to turn all my privacy settings off so no-one can see my activity or my recent artists, but every time I close spotify and reopen it, the settings all go back to on.I've tried using both the windows store and the version from the spotify ...

  • Visitor
  • Hello, I try to turn all my privacy settings off so no-one can see my activity or my recent artists, but every time I close spotify and reopen it, the settings all go back to on. I've tried using b...
  • Denax
  • Newbie
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Freezing on Exit

When I have Spotify open, it will eventually slow my computer with so much hard drive activity, that I have to close it from the task manager. If I close it by clicking 'X,' a couple of seconds later, my computer will lock up and I'll have to hard re...

  • Regular
  • When I have Spotify open, it will eventually slow my computer with so much hard drive activity, that I have to close it from the task manager. If I close it by clicking 'X,' a couple of seconds later...
  • TheBrickSlayer
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

spotify not loading facebook friends

Hi,i can easily login with my facebook, however if i press find friends, it comes up with nothing even though I've already loged in with facebook on my windows laptop.also when i press 'find friends' it comes up with a tab called 'login with facebook...

  • Visitor
  • Hi, i can easily login with my facebook, however if i press find friends, it comes up with nothing even though I've already loged in with facebook on my windows laptop. also when i press 'find frie...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
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Autoplay similar songs keeps playing even when turned off

Hi, Desktop keeps playing similar songs after album, even when this is turned off from settings. Really annoying, any ideas? There are no tracks in my queue so I don't know why this keeps happening.

  • Newbie
  • Hi,   Desktop keeps playing similar songs after album, even when this is turned off from settings. Really annoying, any ideas? There are no tracks in my queue so I don't know why this keeps ha...
  • 311 Views
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  • 311 Views
  • 0 replies
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Spotify scrolling glitch with Photoshop

If I have Photoshop open (I run CC), Spotify won't let me scroll correctly. It won't let me scroll downwards through my library and instead I have to scroll upwards to go down in a long swift motion to let the library roll down a bit. I can scroll wi...

  • Newbie
  • If I have Photoshop open (I run CC), Spotify won't let me scroll correctly. It won't let me scroll downwards through my library and instead I have to scroll upwards to go down in a long swift motion ...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Importing music

Hi,I have put my music from iTunes into a folder and imported it into a new playlist as the iTunes folder wouldn't import into songs. When I try to drag playlist into songs nothing happens?Also, more frustratingly, I can listen to playlist on my lapt...

  • Newbie
  • Hi, I have put my music from iTunes into a folder and imported it into a new playlist as the iTunes folder wouldn't import into songs. When I try to drag playlist into songs nothing happens? Also, ...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Shuffle play only playing first songs in playlist

This seems to be a recent change for me on my desktop app (streaming to my SONOS Play). Pressing "next" -button ~100 times now, and it exclusively plays songs with artist name A-D (which makes up roughly 15% of the entire playlist). Funny enough, it ...

  • Regular
  • This seems to be a recent change for me on my desktop app (streaming to my SONOS Play). Pressing "next" -button ~100 times now, and it exclusively plays songs with artist name A-D (which makes up rou...
  • HannasAnarion
  • Casual Listener
  • 6037 Views
  • 8 replies
  • 9 likes
  • Windows
  • 6037 Views
  • 8 replies
  • 9 likes