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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 135340 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 135340 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51946 Views
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  • 32 likes
  • Windows
  • 51946 Views
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  • 32 likes

Spotify (PC and Android) Starts playing last weeks Discover playlist on Startup

Hey, When Spotify starts up on my computer and phone, it starts with one specific song from last weeks discover playlist. It shows that it is playing the discover playlist, but when I go into the Current Discover playlist, the song that is playing is...

  • Casual Listener
  • Hey,   When Spotify starts up on my computer and phone, it starts with one specific song from last weeks discover playlist. It shows that it is playing the discover playlist, but when I go int...
  • 160 Views
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  • 160 Views
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Why can we only download playlists?

Why can't we download our songs and our albums? It's stupid! We can only download playlists to listen without connection. I don't understand...

  • Visitor
  • Why can't we download our songs and our albums? It's stupid! We can only download playlists to listen without connection. I don't understand...
  • MansonFamily
  • Casual Listener
  • 1744 Views
  • 3 replies
  • 1 likes
  • Windows
  • 1744 Views
  • 3 replies
  • 1 likes

Spotify is skipping every song

I restared my Computer and now Spotify is skipping every song and says: "This Song is not aviable. If the song is on your Computer, you can import it." or "Current song can not be played"I have the newest Windows 10 Spotify App via the StoreMy Pc Dri...

  • Visitor
  • I restared my Computer and now Spotify is skipping every song and says: "This Song is not aviable. If the song is on your Computer, you can import it." or "Current song can not be played" I have t...
  • 173 Views
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  • 173 Views
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  • 0 likes

Spotify updating bug

The green bar doesn't move. I can fix this by closing Spotify in Task Manager, but I will get a notification (the blue circle) that there is an update available, and the next day Spotify will ask for permission to update when starting it up.

  • Casual Listener
  • The green bar doesn't move. I can fix this by closing Spotify in Task Manager, but I will get a notification (the blue circle) that there is an update available, and the next day Spotify will ask for...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

Spotify downloaded without permission

Spotify downloaded on my PC for seemingly no reason. I have an account for Spotify, but I have not downloaded it. Did it download only because I had an account for it?

  • Newbie
  • Spotify downloaded on my PC for seemingly no reason. I have an account for Spotify, but I have not downloaded it. Did it download only because I had an account for it?
  • 548 Views
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  • 548 Views
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  • 0 likes

Grayed-out songs when downloaded from iTunes Playlist

I have Spotify Premium and use it on my phone, tablet and PC. I imported a number of Playlists from iTunes, but have issues with some songs being grayed-out. Many of these are songs that are definitely in the Spotify catalog (I do a search and there ...

  • Regular
  • I have Spotify Premium and use it on my phone, tablet and PC.  I imported a number of Playlists from iTunes, but have issues with some songs being grayed-out.  Many of these are songs that ...
  • darinhclark
  • Regular
  • 792 Views
  • 4 replies
  • 7 likes
  • 792 Views
  • 4 replies
  • 7 likes

No se reproduce ningún tipo de canción.

De unos días para acá no se reproduce ninguna canción, el sonido la mi lap está bien, pero simplemente no se reproduce nada, es decir, la barra del tiempo de la canción ni siquiera se mueve, me pasa con todas las aplicaciones de música, pero en el we...

  • Casual Listener
  • De unos días para acá no se reproduce ninguna canción, el sonido la mi lap está bien, pero simplemente no se reproduce nada, es decir, la barra del tiempo de la canción ni siquiera se mueve, me pasa ...
  • matepore
  • Casual Listener
  • 13364 Views
  • 7 replies
  • 0 likes
  • Windows
  • 13364 Views
  • 7 replies
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Random pausing with "can't play the current song" error message

I realise there are a million posts about this error but I've been through dozens of them and none seem to reflect my specific issue. Essentially, I can happily listen to a number of songs without issue but every now and again a song will "pause" wit...

  • Music Fan
  • I realise there are a million posts about this error but I've been through dozens of them and none seem to reflect my specific issue.   Essentially, I can happily listen to a number of songs w...
  • Sebasty
  • Spotify Star
  • 5896 Views
  • 7 replies
  • 0 likes
  • 5896 Views
  • 7 replies
  • 0 likes

Delete button doesn't work

Since the last update I can't use my Delete button. It doesn't work in the Search box and same goes for the text box within my playlists.Further more when using CTRL + arrow (left/right) you usually move between words when in the textbox but now - du...

  • Music Fan
  • Since the last update I can't use my Delete button. It doesn't work in the Search box and same goes for the text box within my playlists. Further more when using CTRL + arrow (left/right) you usuall...
  • NahmenJayden
  • Newbie
  • 636 Views
  • 1 replies
  • 1 likes
  • Delete button
    text editing
  • 636 Views
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  • 1 likes

Spotify Desktop version not letting me login

I try to log in through facebook and it redirects me to a web page , then nothing. No error message I'm on Windows 10 - I've reinsalled and restarted several times . I try log in without Facebook and the app doesn't respond at all- just greys out.

  • Newbie
  • I try to log in through facebook and it redirects me to a web page , then nothing. No error message  I'm on Windows 10 - I've reinsalled and restarted several times .  I try log in withou...
  • 236 Views
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  • Login
  • 236 Views
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Songs not loading

Whenever I first start my computer and open spotify my songs won't load. I usually have to exit and start it back up multiple times before my songs load. No tabs will load and I have to keep exiting and restarting until it comes up. Spotify is up to ...

  • Casual Listener
  • Whenever I first start my computer and open spotify my songs won't load. I usually have to exit and start it back up multiple times before my songs load. No tabs will load and I have to keep exiting ...
  • jmoodie88
  • Casual Listener
  • 501 Views
  • 3 replies
  • 0 likes
  • 501 Views
  • 3 replies
  • 0 likes

Default OS shortcuts "trapped" in the new Spotify Client

Guys.. Why in **bleep** did you guys choose CTRL + left / right as the shortcut to change tracks in the new Spotify desktop client? Now its impossible to navigate inside text boxes because everytime you press ctrl + left (to skip an entire word insid...

  • Casual Listener
  • Guys.. Why in **bleep** did you guys choose CTRL + left / right as the shortcut to change tracks in the new Spotify desktop client? Now its impossible to navigate inside text boxes because everytime ...
  • 258 Views
  • 0 replies
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  • shortcuts
  • 258 Views
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Dual monitor struggles

I have a problem. I use win 7 and two monitors. To have windows bar at the both of them a use program Dual Monitor.Before last update everything works well, but now i can't move open Spotify app to the second monitr. If I need open the Spotify, must ...

  • Casual Listener
  • I have a problem. I use win 7 and two monitors. To have windows bar at the both of them a use program Dual Monitor. Before last update everything works well, but now i can't move open Spotify app to...
  • Merijel
  • Casual Listener
  • 3208 Views
  • 2 replies
  • 4 likes
  • 3208 Views
  • 2 replies
  • 4 likes

Desktop web streaming not working

The past two days streaming on my work desktop isn't working. I've tried logging in and out, rebooting, clearing cookies - nothing has helped. I can access my playlist but everytime I hit "play" for a song - nothing happens.

  • Visitor
  • The past two days streaming on my work desktop isn't working.  I've tried logging in and out, rebooting, clearing cookies - nothing has helped.  I can access my playlist but everytime I hit...
  • efliq
  • Newbie
  • 187 Views
  • 2 replies
  • 1 likes
  • 187 Views
  • 2 replies
  • 1 likes

Audio problem on Microsoft Edge

Whenever I use Spotify on Microsoft Edge the volume of the sound keeps lowering itself and always getting on the average volume.What could I do?

  • Newbie
  • Whenever I use Spotify on Microsoft Edge the volume of the sound keeps lowering itself and always getting on the average volume.What could I do?
  • 193 Views
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  • 193 Views
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Songs keep skipping

Good day guys! I'm currently facing these infuriating issues - songs are skipping at few seconds interval and when I tried to play it individually it says that the song is unavailable and should import it from my files (I've no songs on my laptop btw...

  • Newbie
  • Good day guys! I'm currently facing these infuriating issues - songs are skipping at few seconds interval and when I tried to play it individually it says that the song is unavailable and should impo...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
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Superuser Contribution re-arrange tracks within a playlist on a PC

Hi This is driving me nuts. I am trying to re-arrange the order of tracks within a saved playlist on a computer (NOT Phone). The tabs at the top are not ticked or highligthed. They will just not move , its a new window 10 laptop , i have tried it in ...

  • Newbie
  • Hi    This is driving me nuts.   I am trying to re-arrange the order of tracks within a saved playlist on a computer (NOT Phone). The tabs at the top are not ticked or highligthed....
  • Alfredo
  • Roadie
  • 678 Views
  • 1 replies
  • 1 likes
  • 678 Views
  • 1 replies
  • 1 likes

Superuser Contribution WIN 8.1 version crashes seconds after hitting play.

I've tried a 'clean reinstall' but the problem still exists; I can launch spotify, click around on account and settings, but as soon as I hit play on anything, it counts to about 0:04 while not playing any sound, freezes, and closes with no explinati...

  • Newbie
  • I've tried a 'clean reinstall' but the problem still exists; I can launch spotify, click around on account and settings, but as soon as I hit play on anything, it counts to about 0:04 while not playi...
  • Alfredo
  • Roadie
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random music change

Hello,I have a big problem with Spotify. Sometimes it just changes my music to a random one. I know that if the playlist is over, random musics gonna appear, but it's just like someone else using my account. Because the music is still playing, and al...

  • Newbie
  • Hello, I have a big problem with Spotify. Sometimes it just changes my music to a random one. I know that if the playlist is over, random musics gonna appear, but it's just like someone else using...
  • Alfredo
  • Roadie
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing countries, drop down menu

HiI signed up with Spotify while I was in Canada, and now I have moved to South Africa. When I went to change my Country settings, I see that the only option I have in the drop down menu is USA... why? I am not using a VPN... why arent there more cou...

  • Newbie
  • Hi I signed up with Spotify while I was in Canada, and now I have moved to South Africa. When I went to change my Country settings, I see that the only option I have in the drop down menu is USA... ...
  • Alfredo
  • Roadie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes