Windows 10 October 2018 Update - neither spotify desktop or windows app displays.

[DNOPARAVANDIS]

Plan

Premium

Device

http://nimb.ws/ETjmQw

Operating System

http://nimb.ws/ApDqZ8

My Question or Issue

Hi, spotify just shows an empty window after the update.  see http://nimb.ws/gCBwPh

have uninstalled and installed and no luck.  

[DNOPARAVANDIS]

Seems that others have the same exact problem. 

see https://youtu.be/j8PMZU-neLE

[Loxer]

Hey @DNOPARAVANDIS, welcome to the Community.

Hope you are doing great!

Try to disable Hardware Acceleration, just click on the … top left corner, inside the View tab find Hardware Acceleration and next click on it to disable then confirm to restart Spotify.

Let me know how it goes 🙂

[DNOPARAVANDIS]

Hi @Loxer, should I disable hardware accel on all windows? I cant really do anything on spotify as it just shows as a blank window.

[Loxer]

Hey @DNOPARAVANDIS,

I mean disable it only for Spotify. I'm not sure what you mean by all windows 🙂

Thanks!

[DNOPARAVANDIS]

@loxer I dont have access to spotify settings or anything really.  this is all I see https://youtu.be/j8PMZU-neLE

[Loxer · Accepted solution]

Hey @DNOPARAVANDIS,

I understand but to summon the Menu Bar just press ALT key on the keyboard, sorry for not mentioning it earlier 🙂

[DNOPARAVANDIS]

You are a rock star! Thank You

[Loxer]

Really happy that you solved it! 🎉

Again, sorry for the confusion and just…

https://open.spotify.com/track/3O2hu8wMKZfR2hqIWElMEl