Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

szkill

Newbie

11488 Views

105 replies

47 likes

  • 11488 Views
  • 105 replies
  • 47 likes

Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Music Fan

MIKAAAAEL

Music Fan

1300 Views

15 replies

2 likes

Possible Bug
  • 1300 Views
  • 15 replies
  • 2 likes

Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

earthbound

Regular

3175 Views

38 replies

2 likes

  • 3175 Views
  • 38 replies
  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

8926 Views

0 replies

4 likes

  • 8926 Views
  • 0 replies
  • 4 likes

Unable to change Offline Songs Storage folder on Win10 App

PlanPremiumCountryBrazilDeviceDesktopOperating SystemWindows 10 My Question or IssueSince Spotify last update, I can no longer change the Offline Songs Storage folder in the Windows 10 Store App.I am able to select the folder what I want (in D:\Music...

Newbie

Plan Premium Country Brazil Device Desktop Operating System Windows 10   My Question or Issue Since Spotify last update, I can no longer change the Offline Songs Storage folder in...

643 Views

0 replies

5 likes

  • 643 Views
  • 0 replies
  • 5 likes

Solved!! Songs play, but I hear no sound?

PlanPremiumCountry USADeviceLenovo ideapad 320Operating SystemWindows 10 My Question or Issue I am on my windows 10 pc, I tried other things that other people have suggested, but it still doesn't work, I even tried installing a new file, but still di...

Roadie

Plan Premium Country  USA Device Lenovo ideapad 320 Operating System Windows 10   My Question or Issue  I am on my windows 10 pc, I tried other things that other people have ...

Sebasty

Community Legend

21612 Views

5 replies

1 likes

  • 21612 Views
  • 5 replies
  • 1 likes

Question about local files?

I just signed up, but there are some songs I want to listen to that aren't available on Spotify. Most of these songs are Japanese and therefore foreign which is probably why they aren't available. So, I can just upload them, right? But what about cop...

Casual Listener

I just signed up, but there are some songs I want to listen to that aren't available on Spotify. Most of these songs are Japanese and therefore foreign which is probably why they aren't available. So...

OhMightyMangoes

Casual Listener

813 Views

2 replies

0 likes

  • 813 Views
  • 2 replies
  • 0 likes

Foreign language symbols showing on random tracks

PlanPremiumCountry USDeviceHP ZBook, Google PixelOperating SystemWindows 7, Android 9 My Question or Issue I've noticed glyphs from foreign languages showing up in the names of some tracks. See screenshot. This is happening on Windows 7 desktop clien...

Regular

Plan Premium Country  US Device HP ZBook, Google Pixel Operating System Windows 7, Android 9   My Question or Issue  I've noticed glyphs from foreign languages showing up in ...

efp822

Newbie

2725 Views

4 replies

3 likes

  • 2725 Views
  • 4 replies
  • 3 likes

Can't play Spotify mp3 local files on PC

PlanPremiumCountry IsraelDevicePCOperating SystemWindows 10My Question or Issue I can't play mp3 files I imported from my local files to my Spotify playlist. I can play them on my android phone without any problems but I can't on my PC.The error mess...

Regular

Plan Premium Country  Israel Device PC Operating System Windows 10 My Question or Issue  I can't play mp3 files I imported from my local files to my Spotify playlist. I can play th...

lww-_kcsdruz

Regular

1921 Views

4 replies

0 likes

  • 1921 Views
  • 4 replies
  • 0 likes

"Spotify can't play this (...) you can import it" for albums I have imported already

PlanFreeCountryUnited Kingdom (Scotland)DeviceDesktop PCOperating SystemWindows 10 My Question or IssueThis issue is of a similar nature to the one that's already seemingly going around in this thread, however, the solutions offered there haven't hel...

Newbie

Plan Free Country United Kingdom (Scotland) Device Desktop PC Operating System Windows 10   My Question or Issue This issue is of a similar nature to the one that's already seemingly g...

498 Views

0 replies

1 likes

  • 498 Views
  • 0 replies
  • 1 likes

Superuser Contribution Find Friends BROKEN under Follow tab

PlanPremiumCountryUSAOperating SystemWindows 10 Desktop My Question or IssueHello Spotify, I have noticed that the find friends button has been broken lately. I have tried logging in and out, restarting, disconnecting my facebook account and reconnec...

Casual Listener

Plan Premium Country USA Operating System Windows 10 Desktop   My Question or Issue Hello Spotify,   I have noticed that the find friends button has been broken lately. I have tri...

Peter

Spotify Legend

564 Views

2 replies

0 likes

  • 564 Views
  • 2 replies
  • 0 likes

Superuser Contribution A firewall may be blocking Spotify Proxy Error

PlanPremiumCountryBrazil DevicePCOperating SystemWindows 7 My Question or IssueFor a couple of weeks now I can't login to Spotify on my work PC. I keep getting the error: A firewall may be blocking Spotify. Please update your firewall to allow Spotif...

Newbie

Plan Premium Country Brazil  Device PC Operating System Windows 7   My Question or Issue For a couple of weeks now I can't login to Spotify on my work PC. I keep getting the error...

Peter

Spotify Legend

2635 Views

1 replies

0 likes

  • 2635 Views
  • 1 replies
  • 0 likes

Superuser Contribution The next track doesn't play and the queue just vanishes

Plan PremiumCountry United KingdomDevice Android and Windows 10My Question or Issue I've searched and can't find an answer. I merrily start playing a playlist and after one or two tracks it stops after the track and doesn't play the next track. If I ...

Visitor

Plan Premium Country United Kingdom Device Android and Windows 10 My Question or Issue  I've searched and can't find an answer. I merrily start playing a playlist and after one or two tracks...

Peter

Spotify Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music skips to the next song after 45 - 90 secs on multiple devices

Free planUK based but currently in IndiaWindows laptop using Internet Explorer 10 running Spotify App 1.0.91.183.g259b84fa and iPad Pro ios 11 running latest version of Spotify. My Question or IssueOn both devices the music skips after a random amoun...

Newbie

Free plan UK based but currently in India Windows laptop using Internet Explorer 10 running Spotify App 1.0.91.183.g259b84fa and iPad Pro ios 11 running latest version of Spotify.     ...

Peter

Spotify Legend

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount -3 months at 99c

My Question or Issue:Prior varifying my student discount, it was showing i will receive 99c for first 3 months on student packhage, then CAD4.99 per month.after student status verification, i donot see it. I have been taken to payment and has been ch...

Newbie

My Question or Issue: Prior varifying my student discount, it was showing i will receive 99c for first 3 months on student packhage, then CAD4.99 per month. after student status verification, i d...

Peter

Spotify Legend

510 Views

2 replies

0 likes

  • 510 Views
  • 2 replies
  • 0 likes

Superuser Contribution Offline Music randomly deleting.

PlanPremiumCountry Australia/New ZealandDeviceLaptopOperating SystemWindows 10 My Question or Issue All of my offline music has deleted itself maybe 5 times now in the past 3 weeks.Does anyone else have this problem? I've already removed all offline ...

Newbie

  Plan Premium Country  Australia/New Zealand Device Laptop Operating System Windows 10   My Question or Issue   All of my offline music has deleted itself maybe 5 tim...

Peter

Spotify Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

'Open Spotify Automatically' Setting Don't Work

PlanPremiumCountryUSA DeviceDesktop computerOperating SystemWindows 10 My Question or Issue When I start up my computer, I am always greeted by Spotify and a few select programs that are enabled in startup. Spotify is not one of those, but it opens a...

Regular

Plan Premium Country USA    Device Desktop computer Operating System Windows 10   My Question or Issue  When I start up my computer, I am always greeted by Spotify and ...

Shirauk

Regular

1293 Views

2 replies

3 likes

  • 1293 Views
  • 2 replies
  • 3 likes

Superuser Contribution I can't uninstall Spotify on Windows 7

PlanPremiumOperating SystemWindwos 7My Question or IssueI can not uninstall Spotify on Windows 7 i dont know why but the crashes program when i try to uninstall it from all ways, via Control Panel or the Command line, I dont know what to do... Also i...

Casual Listener

Plan Premium Operating System Windwos 7 My Question or Issue I can not uninstall Spotify on Windows 7 i dont know why but the crashes program when i try to uninstall it from all ways, via Contro...

Peter

Spotify Legend

1346 Views

3 replies

0 likes

  • 1346 Views
  • 3 replies
  • 0 likes

Superuser Contribution "Spotify Can't play this right now If you have the file you can import it."

PlanFamilyCountryScotland DevicePCOperating SystemWindows 10 My Question or IssueI am playing U2 songs of experience delux edition and its skipping most files with this error. Anyone know how to sort it ?

Casual Listener

Plan Family Country Scotland   Device PC Operating System Windows 10   My Question or Issue I am playing U2 songs of experience delux edition and its skipping most files with thi...

Peter

Spotify Legend

1063 Views

3 replies

0 likes

  • 1063 Views
  • 3 replies
  • 0 likes

Not able to change playlist cover

PlanPremiumCountry ItalyDevicePCOperating SystemLatest Windows 10 with october update My Question or Issue I'm not able to change the cover of one of my playlists. No errors from spotify, the green bar fills correctly, but as soon as I switch view an...

Casual Listener

Plan Premium Country  Italy Device PC Operating System Latest Windows 10 with october update   My Question or Issue  I'm not able to change the cover of one of my playlists. ...

LostMermaid

Newbie

410 Views

1 replies

1 likes

  • 410 Views
  • 1 replies
  • 1 likes

Superuser Contribution Pause-Taste funktioniert nicht mehr

PlanPremiumCountryGermanyOperating SystemWindows 10 My Question or Issue Ich habe seit drei Tagen folgendes Problem: Immer wenn ich die Pause-Taste drücke, pausiert die Musik für ungefähr vier Sekunden - dann spielt sie einfach weiter. Um die Musik z...

Newbie

Plan Premium Country Germany Operating System Windows 10   My Question or Issue  Ich habe seit drei Tagen folgendes Problem: Immer wenn ich die Pause-Taste drücke, pausiert die Musi...

Maxim

Spotify Star

5055 Views

1 replies

0 likes

  • 5055 Views
  • 1 replies
  • 0 likes

Solved!! How do I copy downloaded albums & playlists from PC to SD card

PlanPremiumCountry UKDevices - PCOther DevicesiPhone 6, iPad 2Operating SystemWindows 10 My Question or Issue I am a premium Spofify user, accessing music on the iPad, iPhone and PC (Windows 10). I would like to copy the albums and playlists to an SD...

Casual Listener

  Plan Premium Country  UK Devices - PC Other Devices iPhone 6, iPad 2 Operating System Windows 10   My Question or Issue   I am a premium Spofify user, accessing mus...

Dave1919

Casual Listener

1218 Views

3 replies

0 likes

  • 1218 Views
  • 3 replies
  • 0 likes

Superuser Contribution Syncing local files from phone back to PC

Hello community, I just have a little question. So I had tons of custom files I uploaded to spotify (I'm on the premium subscription btw), but I uploaded them to playlists and synced them to my phone so I can play them when I'm not home. However I re...

Newbie

Hello community, I just have a little question. So I had tons of custom files I uploaded to spotify (I'm on the premium subscription btw), but I uploaded them to playlists and synced them to my pho...

Peter

Spotify Legend

574 Views

1 replies

0 likes

  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily Mix changing

PlanPremium My Question or IssueMy daily mixes (both on iPhone and Windows desktop) change when I am listening to them. I find I like the first 10/15 songs and go back to listen to them 30 minutes later (without closing the app) and that daily mix ha...

Newbie

Plan Premium  My Question or Issue My daily mixes (both on iPhone and Windows desktop) change when I am listening to them. I find I like the first 10/15 songs and go back to listen to them 30...

Peter

Spotify Legend

1974 Views

1 replies

0 likes

  • 1974 Views
  • 1 replies
  • 0 likes