Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1742 Views

0 replies

2 likes

  • 1742 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146350 Views

83 replies

27 likes

  • 146350 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131368 Views

294 replies

22 likes

  • 131368 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11017 Views

1 replies

6 likes

  • 11017 Views
  • 1 replies
  • 6 likes

Song keeps restarting whenever I type "gre" in order in quick succession

Whenever I type the letters "gre" in order within milliseconds of eachother, it seems that the song that I'm currently listening to restarts/starts playing from the start. Is there any way to make it so that this doesn't happen? I'm on the free plan,...

Casual Listener

Whenever I type the letters "gre" in order within milliseconds of eachother, it seems that the song that I'm currently listening to restarts/starts playing from the start. Is there any way to make it...

yourboy123

Casual Listener

336 Views

1 replies

0 likes

  • 336 Views
  • 1 replies
  • 0 likes

Unknown 3-second clip playing before random songs

I currently use Spotify on PC on the latest version of Windows 10. I'm also using the latest version of free Spotify. Since I made my account over a year ago, a three-second snippit of an unknown song plays before random songs. In said clip, the pers...

Roadie

  I currently use Spotify on PC on the latest version of Windows 10. I'm also using the latest version of free Spotify. Since I made my account over a year ago, a three-second snippit of an unk...

Loxer

Community Legend

430 Views

3 replies

0 likes

  • 430 Views
  • 3 replies
  • 0 likes

Lost radio stations

PlanFree/PremiumCountry DeviceLaptop w10Operating Systemwindows 10 I can not see my radio stations after upgrade, just fragments of a few. Made a clean intstallation with no success.

Casual Listener

Plan Free/Premium Country   Device Laptop w10 Operating System windows 10     I can not see my radio stations after upgrade, just fragments of a few. Made a clean intstallati...

miga1960

Casual Listener

433 Views

2 replies

0 likes

  • 433 Views
  • 2 replies
  • 0 likes

Saving offline songs

Hello I am using Spotify version 1.0.87.491.ge2a121fc (Windows Store version) PREMIUM. My problem is that my desktop app wont save playlist offline. It just says "waiting for connection" when in fact I have full and fast internet access. My computer ...

Regular

Hello I am using Spotify version 1.0.87.491.ge2a121fc (Windows Store version) PREMIUM.  My problem is that my desktop app wont save playlist offline. It just says "waiting for connection" ...

Billy-J

Spotify Star

668 Views

6 replies

0 likes

  • 668 Views
  • 6 replies
  • 0 likes

Using Windows 10 to click on a playlist now brings up the "delete playlist?" prompt.

I have to click on the "cancel" option for this to disappear. Then when I click on a track, it gets deleted. I have tried uninstalling/reinstalling spotify and windows 10.

Casual Listener

I have to click on the "cancel" option for this to disappear. Then when  I click on a track, it gets deleted. I have tried uninstalling/reinstalling spotify and windows 10.

jaime7722

Casual Listener

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover weekly shows songs from previous set

Discover weekly was generated, I've checked that and there was new songs which was added today. Then I came to "recently played" and opened "discover weekly" from there. Then discover weekly with old songs occured. Still have it in my "discover weekl...

Roadie

Discover weekly was generated, I've checked that and there was new songs which was added today.   Then I came to "recently played" and opened "discover weekly" from there. Then discover weekly...

Aimee_T

Roadie

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs i listen to are being added to a playlist i don't want them in

Also, songs that are already in the playlist are being deleted and re-added when i listen to the playlist on shuffle. All of the songs in the screenshot were added 8 days ago when i first made the playlist.And i can't get a screenshot of songs from a...

Newbie

  Also, songs that are already in the playlist  are being deleted and re-added when i listen to the playlist on shuffle.  All of the songs in the screenshot were added 8 days ag...

Aimee_T

Roadie

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can´t add my own Music to a Playlist (lokal file)

PlanPremium Device(PC) Operating System(Windows 10) My Question or Issue I added two "big" remixs in my lokal files but can't add them to a playlist. Maybe it's because they are almost 45 min. long? If I make a right click on them, there is no field ...

Newbie

Plan Premium   Device (PC)   Operating System (Windows 10)   My Question or Issue  I added two "big" remixs in my lokal files but can't add them to a playlist. Maybe it'...

Aimee_T

Roadie

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Friend Activity

Hello dear Spotify users , i have a question , it's been two months since my Friend Activity on Desktop don't show up , do you guys have the same problem ? i'm gonna upload a image so you can see

Visitor

  Hello dear Spotify users , i have a question , it's been two months since my Friend Activity on Desktop don't show up , do you guys have the same problem ? i'm gonna upload a image so you can...

user-removed

Not applicable

891 Views

2 replies

0 likes

  • 891 Views
  • 2 replies
  • 0 likes

Spotify on Windows seems to kill the Wifi connection

PlanFree CountryUK DeviceLenovo Yoga 11sOperating SystemWindows 10 My Question or IssueSpotify on Windows seems to kill the Wifi connection on my PC. Other Wifi connected devices in my house aren't affected. Seems to happen after a longer period of p...

Casual Listener

Plan Free   Country UK   Device Lenovo Yoga 11s Operating System Windows 10   My Question or Issue Spotify on Windows seems to kill the Wifi connection on my PC. Other Wifi...

forza_125

Casual Listener

672 Views

2 replies

0 likes

  • 672 Views
  • 2 replies
  • 0 likes

Spotify keeps stopping ... so frustrating

PlanFree/PremiumCountry CanadaDeviceHp pro bookOperating SystemWindows My Question or Issue For months now whenever I play Spotify, it stops after 10 or 15 minutes and I have to come back and restart the feed on the computer...very frustrating esp du...

Newbie

Plan Free/Premium Country  Canada Device Hp pro book Operating System Windows   My Question or Issue  For months now whenever I play Spotify, it stops after 10 or 15 minutes ...

Loxer

Community Legend

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quickly play all local files and liked songs together

PlanPremiumCountry USADeviceLG V30Operating SystemWindows 10/Android My Question or Issue I'm sure this has been asked before, but I couldn't find it using google or the search here. Is there a way to quickly play all of my local files and all of my ...

Music Fan

Plan Premium Country  USA Device LG V30 Operating System Windows 10/Android   My Question or Issue  I'm sure this has been asked before, but I couldn't find it using google o...

user-removed

Not applicable

657 Views

1 replies

0 likes

  • 657 Views
  • 1 replies
  • 0 likes

Superuser Contribution Windows 10 won't let me log in!

PlanPremium (family)Country UKDevicePCOperating SystemWindows 10 My Question or Issue Hey all,When I start the PC desktop app and click "login with FaceBook" (as that's how my account was registered) a big grey box with what looks like an old interne...

Newbie

Plan Premium (family) Country  UK Device PC Operating System Windows 10   My Question or Issue  Hey all, When I start the PC desktop app and click "login with FaceBook" (as ...

user-removed

Not applicable

943 Views

1 replies

1 likes

  • 943 Views
  • 1 replies
  • 1 likes

Spotify error on launch (error number 0x1ae0191)

PlanPremiumCountry UKDevicePCOperating SystemWindows 10 Desktop My Question or IssueWhen I launch Spotify I am presented with an error:An internal exception occurred (Address: 0x1ae0191).

Casual Listener

Plan Premium Country  UK Device PC Operating System Windows 10 Desktop   My Question or Issue When I launch Spotify I am presented with an error: An internal exception occurred (...

Billy-J

Spotify Star

598 Views

1 replies

0 likes

  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wondering if there are plans to implement an equalizer for PC?

I was just wondering whether there are plans to implement an equalizer on the PC version of spotify? I really enjoy using it on my iphone to tweak the sund to my liking, but I find it a little annoying that a PC, which is a stronger/a device with mor...

Casual Listener

  I was just wondering whether there are plans to implement an equalizer on the PC version of spotify? I really enjoy using it on my iphone to tweak the sund to my liking, but I find it a littl...

user-removed

Not applicable

1036 Views

1 replies

0 likes

Equalizer
PC
Windows 10
  • 1036 Views
  • 1 replies
  • 0 likes

[Windows] Black Screen

PlanPremiumCountryCanada DeviceRYZEN 5 1600X and GTX 970Operating SystemWindows 10 Enterprise 1803 My Question or IssueWhen launching Spotify, it only shows a black screen with the "Settings" dots in the top left corner and the Windows close, minimiz...

Regular

Plan Premium Country Canada  Device RYZEN 5 1600X and GTX 970 Operating System Windows 10 Enterprise 1803   My Question or Issue When launching Spotify, it only shows a black scre...

cuthbertnibbles

Regular

1285 Views

2 replies

1 likes

  • 1285 Views
  • 2 replies
  • 1 likes

Superuser Contribution Windows desktop Spotify and IOS don't show my Zeppelin Air

PlanPremiumCountry Device(iPhone 6s)Operating System(Windows 10) My Question or Issue I have just tried to use Spotify on my Bowers & Wilkins Zeppelin Air but neither my iPhone 6s nor my Windows Spotify will show the Zeppelin Air to allow me to send ...

Casual Listener

Plan Premium Country   Device (iPhone 6s) Operating System (Windows 10)   My Question or Issue  I have just tried to use Spotify on my Bowers & Wilkins Zeppelin Air but n...

Alex

Spotify Legend

1172 Views

4 replies

0 likes

Spotify for Windows 10
Zeppelin Air
  • 1172 Views
  • 4 replies
  • 0 likes

Shuffling a Playlist Doesn't Actually Shuffle

Anyone else notice how when you shuffle a playlist, it doesn't shuffle it as much as possible? For example, if you have been shuffling the same playlist everyday a few different times and you have a 100-song playlist, it keeps the same 30 songs (esti...

Newbie

  Anyone else notice how when you shuffle a playlist, it doesn't shuffle it as much as possible? For example, if you have been shuffling the same playlist everyday a few different times and you...

DennyEMufc

Roadie

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

friends from facebook won't appear on find friends

PlanPremiumCountry IsraelDevicePCOperating SystemWindows 7 My Question or Issue Hello,I have a strange bug in spotify, whenever I click find friends (below the friends list) it only shows one person, when before there were around 200 or more from my ...

Regular

Plan Premium Country  Israel Device PC Operating System Windows 7   My Question or Issue  Hello, I have a strange bug in spotify, whenever I click find friends (below the fr...

origamyth

Regular

588 Views

8 replies

0 likes

  • 588 Views
  • 8 replies
  • 0 likes

BBC Global News Podcast -- current day does not play

PlanPremiumCountryUSADevicesWindows 10 PC and iPhone 6sOperating SystemsWindows 10 latest and iOS 11.4.1 My Question or Issue I can no longer listen to the current day of the BBC Global News Podcast even though it shows up on the podcast titles. I ca...

Casual Listener

Plan Premium Country USA Devices Windows 10 PC and iPhone 6s Operating Systems Windows 10 latest and iOS 11.4.1   My Question or Issue  I can no longer listen to the current day o...

satuthill

Casual Listener

1697 Views

3 replies

0 likes

  • 1697 Views
  • 3 replies
  • 0 likes