Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountryNorwayDeviceHP laptopOperating SystemWindows 10 Enterprise My Question or IssueI can't download the Spotify player on my work laptop so I listen to Spotify in the web browser Internet Explorer. When I listen to songs the volume some...
Plan Premium Country Norway Device HP laptop Operating System Windows 10 Enterprise My Question or Issue I can't download the Spotify player on my work laptop so I listen to Spotify ...
Spotify Legend
1211 Views
5 replies
0 likes
PlanFree/PremiumCountry AustraliaOperating SystemWindows 10My Question or IssueWhen I click find friends it doesn't display my friends list anymore like it used to, now it shows literally only 1 friend instead of the 50+ it would normally display. al...
Plan Free/Premium Country Australia Operating System Windows 10 My Question or Issue When I click find friends it doesn't display my friends list anymore like it used to, now it shows li...
Regular
1133 Views
2 replies
1 likes
PlanPremiumCountrySouth AfricaDeviceHP Envy 15Operating System Windows 10 My Question or IssueHi Spotify community, I have recently obtained Spotify premium and started using it. Had a free account for a while and didn't use it much. However, I have ...
Plan Premium Country South Africa Device HP Envy 15 Operating System Windows 10 My Question or Issue Hi Spotify community, I have recently obtained Spotify premium and...
Casual Listener
815 Views
2 replies
0 likes
I have a playlist that I like to add songs to. One time I decided to add some songs from the television show "Steven Universe". Even though I only added 7 songs in total, (compared to the total of 384 songs in the playlist), the recommended songs see...
I have a playlist that I like to add songs to. One time I decided to add some songs from the television show "Steven Universe". Even though I only added 7 songs in total, (compared to the total of 38...
Roadie
850 Views
1 replies
0 likes
If you use spotify normally your activity will show up in friends' feeds. If you start a private session does that past activity go away and you disappear from the feed?
If you use spotify normally your activity will show up in friends' feeds. If you start a private session does that past activity go away and you disappear from the feed?
Composer
2049 Views
1 replies
0 likes
When I search an artist and go to their main page there is nowhere to "follow" them the green button that used to say that just says "play." So do I need to click "save artist to library" in order to follow the artist because that is the only way I k...
When I search an artist and go to their main page there is nowhere to "follow" them the green button that used to say that just says "play." So do I need to click "save artist to library" in ...
Composer
1078 Views
4 replies
1 likes
PlanFreeCountry United StatesDevice(Desktop)Operating System(Windows 10) My Question or IssueFriend feed was working perfectly fine and now, once again, I can't see what my friends are listening to and the 'See What Your Friends Are Playing" prompt i...
Plan Free Country United States Device (Desktop) Operating System (Windows 10) My Question or Issue Friend feed was working perfectly fine and now, once again, I can't see what...
Community Legend
1101 Views
3 replies
2 likes
PlanPremiumCountry IrelandDeviceLaptop, Surface hubOperating SystemMicrosoft Edge My Question or IssueI have been using web player for months via Microsoft Edge but as of today I cant access, i go to the sign in page and put my email and password but...
Plan Premium Country Ireland Device Laptop, Surface hub Operating System Microsoft Edge My Question or Issue I have been using web player for months via Microsoft Edge but as o...
Casual Listener
2421 Views
5 replies
1 likes
PlanPremiumCountry NorwayDevicePCOperating SystemWindows7 My Question or IssueEvery time a new song starts playing, I have up to 10 seconds of dropouts, before the rest of the song plays well. When next song starts, it's the same all over again. Play...
Plan Premium Country Norway Device PC Operating System Windows7 My Question or Issue Every time a new song starts playing, I have up to 10 seconds of dropouts, before the rest ...
Composer
641 Views
5 replies
0 likes
PlanPremiumCountryGermanyDeviceHP Notebook Operating SystemWindows 10 My Question or IssueFor some reason I cannot make music/playlists available for offline use on my desktop app. When I activate the download button nothing happens... I do have a go...
Plan Premium Country Germany Device HP Notebook Operating System Windows 10 My Question or Issue For some reason I cannot make music/playlists available for offline use on my d...
Spotify Star
631 Views
3 replies
0 likes
DevicePCOperating SystemWindows 7 My Question or IssueCurrently the volume and track position sliders are stuck. When I say stuck I mean they cannot be moved by the cursor. The seek and volume key bindings work fine as well controlling via the web pl...
Device PC Operating System Windows 7 My Question or Issue Currently the volume and track position sliders are stuck. When I say stuck I mean they cannot be moved by the cursor. T...
Roadie
664 Views
3 replies
0 likes
I downloaded some mixtapes to listen to, but the artist is not appearing in the artist column. Everything else is there, song title and album, but spotify cannot recognize the artist or something. I checked the properties of the files and the artist ...
I downloaded some mixtapes to listen to, but the artist is not appearing in the artist column. Everything else is there, song title and album, but spotify cannot recognize the artist or somet...
Spotify
407 Views
2 replies
0 likes
PlanPremiumCountryUK DeviceiPhone / PCOperating System(iOS 10, Windows 10 My Question or Issue I use the Dislike button quite often when playing my Discover Weekly but within the last few weeks it still plays the 'Disliked' songs. They are greyed out...
Plan Premium Country UK Device iPhone / PC Operating System (iOS 10, Windows 10 My Question or Issue I use the Dislike button quite often when playing my Discov...
Spotify Legend
796 Views
3 replies
0 likes
PlanPremiumCountry AustraliaDevicePC/Samsung Note8Operating SystemWindows10/Android My Question or Issue PlayerSearchI recently updated the cover image for my public playlist which seemed to go through fine. On both the windows 10 and android spotify...
Plan Premium Country Australia Device PC/Samsung Note8 Operating System Windows10/Android My Question or Issue Player Search I recently updated the cover image for my...
Roadie
600 Views
1 replies
0 likes
PlanFree (for now, want to go to Premium but need to solve my problem first)Country FranceDevice(Lenovo)Operating System(Windows 10 My Question or Issue Hi everyone, So, since today, for the first time in 3 years I use Spotify on my desktop, I had a ...
Plan Free (for now, want to go to Premium but need to solve my problem first) Country France Device (Lenovo) Operating System (Windows 10 My Question or Issue Hi everyone...
Casual Listener
1817 Views
2 replies
0 likes
PlanPremiumCountryUSA DeviceCustom Win10 Desktop, Win10 Lenovo Laptop, Android Pixel 2 (Android Pie) My Question or Issue For a while now, none of my Windows PC's will detect my phone as an option to connect, and vice versa. This used to work between...
Plan Premium Country USA Device Custom Win10 Desktop, Win10 Lenovo Laptop, Android Pixel 2 (Android Pie) My Question or Issue For a while now, none of my Windows PC's wil...
Spotify Legend
2312 Views
5 replies
0 likes
PlanFreeCountry USDevicePCOperating SystemWindows 10 My Question or IssueWhen I try to play a song that is marked explicit in either browser or the PC application, nothing happens and I receive the message "Spotify can't play this right now. If you h...
Plan Free Country US Device PC Operating System Windows 10 My Question or Issue When I try to play a song that is marked explicit in either browser or the PC application, nothi...
Casual Listener
20893 Views
2 replies
0 likes
I made some screenshot for the staffs who are not aware of current Spotify quality these days. I tested with a 96Khz audio interface.This is Desktop App as of now. just plain old 320Kbps MP3The smartphone app is even worse 20Khz/20KhzThe 3rd one when...
I made some screenshot for the staffs who are not aware of current Spotify quality these days. I tested with a 96Khz audio interface. This is Desktop App as of now. just plain old 320K...
Composer
968 Views
1 replies
0 likes
PlanFree/PremiumCountry United StatesDeviceWindows laptopOperating SystemWindows 10 My Question or Issue I have two accounts because I remade the first one. One of them has the heart for adding to 'Songs' and has the experimental features options, bu...
Plan Free/Premium Country United States Device Windows laptop Operating System Windows 10 My Question or Issue I have two accounts because I remade the first one. One of ...
Community Legend
593 Views
1 replies
0 likes
PlanPremiumCountry USADeviceWindows 10 DesktopOperating SystemWindows 10 Latest Update My Question or Issue I have had this message pop up after a fresh install of Windows 10, it's working in the web player but not the desktop app. I've tried turning...
Plan Premium Country USA Device Windows 10 Desktop Operating System Windows 10 Latest Update My Question or Issue I have had this message pop up after a fresh install of ...
Newbie
18224 Views
6 replies
0 likes
