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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1858 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147747 Views

83 replies

27 likes

  • 147747 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132903 Views

294 replies

22 likes

  • 132903 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11128 Views

1 replies

6 likes

  • 11128 Views
  • 1 replies
  • 6 likes

Superuser Contribution Windows desktop Spotify and IOS don't show my Zeppelin Air

PlanPremiumCountry Device(iPhone 6s)Operating System(Windows 10) My Question or Issue I have just tried to use Spotify on my Bowers & Wilkins Zeppelin Air but neither my iPhone 6s nor my Windows Spotify will show the Zeppelin Air to allow me to send ...

Casual Listener

Plan Premium Country   Device (iPhone 6s) Operating System (Windows 10)   My Question or Issue  I have just tried to use Spotify on my Bowers & Wilkins Zeppelin Air but n...

Alex

Spotify Legend

1179 Views

4 replies

0 likes

Spotify for Windows 10
Zeppelin Air
  • 1179 Views
  • 4 replies
  • 0 likes

Shuffling a Playlist Doesn't Actually Shuffle

Anyone else notice how when you shuffle a playlist, it doesn't shuffle it as much as possible? For example, if you have been shuffling the same playlist everyday a few different times and you have a 100-song playlist, it keeps the same 30 songs (esti...

Newbie

  Anyone else notice how when you shuffle a playlist, it doesn't shuffle it as much as possible? For example, if you have been shuffling the same playlist everyday a few different times and you...

DennyEMufc

Roadie

604 Views

1 replies

0 likes

  • 604 Views
  • 1 replies
  • 0 likes

friends from facebook won't appear on find friends

PlanPremiumCountry IsraelDevicePCOperating SystemWindows 7 My Question or Issue Hello,I have a strange bug in spotify, whenever I click find friends (below the friends list) it only shows one person, when before there were around 200 or more from my ...

Regular

Plan Premium Country  Israel Device PC Operating System Windows 7   My Question or Issue  Hello, I have a strange bug in spotify, whenever I click find friends (below the fr...

origamyth

Regular

590 Views

8 replies

0 likes

  • 590 Views
  • 8 replies
  • 0 likes

BBC Global News Podcast -- current day does not play

PlanPremiumCountryUSADevicesWindows 10 PC and iPhone 6sOperating SystemsWindows 10 latest and iOS 11.4.1 My Question or Issue I can no longer listen to the current day of the BBC Global News Podcast even though it shows up on the podcast titles. I ca...

Casual Listener

Plan Premium Country USA Devices Windows 10 PC and iPhone 6s Operating Systems Windows 10 latest and iOS 11.4.1   My Question or Issue  I can no longer listen to the current day o...

satuthill

Casual Listener

1709 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Spotify desktop app won't play any song

PlanPremiumCountry GermanyDevicePCOperating SystemWindows 10 My Question or Issue I have an issue with the desktop app for Windows 10. It refuses to play any song regardless wheather the song is online, downloaded or in my local music library.It keep...

Casual Listener

Plan Premium Country  Germany Device PC Operating System Windows 10   My Question or Issue  I have an issue with the desktop app for Windows 10. It refuses to play any song r...

cube7x7

Casual Listener

3529 Views

9 replies

1 likes

  • 3529 Views
  • 9 replies
  • 1 likes

Adding local folder, does not show all files

Premium DevicesWindows Desktop, Macbook and android phoneOperating System( Android Oreo, Windows 10) My Question or IssueHi, I added my local muisc folder to spotify and many songs now appear.but not all of them, is it possible that it does not scan ...

Casual Listener

  Premium     Devices Windows Desktop, Macbook and android phone Operating System ( Android Oreo, Windows 10)   My Question or Issue Hi,  I added my local mui...

dotanb

Casual Listener

655 Views

2 replies

0 likes

  • 655 Views
  • 2 replies
  • 0 likes

[Desktop] Shuffle Play entire Playlist Folder

PlanPremiumCountryUSADeviceLenovo Thinkpad T410Operating SystemWindows 10 My Question or IssueJust today after updating my computer -- and I believe my Spotify as well -- I noticed that I can no longer double click my playlist folder to shuffle play ...

Casual Listener

Plan Premium Country USA Device Lenovo Thinkpad T410 Operating System Windows 10   My Question or Issue Just today after updating my computer -- and I believe my Spotify as well -- I n...

jbursztyn

Newbie

1068 Views

2 replies

1 likes

Desktop
playlist folders
Windows
  • 1068 Views
  • 2 replies
  • 1 likes

[Desktop] Desktop app won't play via my usb controller/studio monitors

PlanPremiumCountry UKDeviceLenovo G580 Laptop, Numark PartyMix, Alesis M1Active 520USB studio monitorsOperating SystemWindows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe desktop app skips through all the tracks and won't play a ...

Newbie

Plan Premium Country  UK Device Lenovo G580 Laptop, Numark PartyMix, Alesis M1Active 520USB studio monitors Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc.) &nbs...

Soitora

Regular

942 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't view my personal playlists

PlanFree/PremiumCountry USADeviceASUS GamerangerOperating SystemWindows 10 My Question or Issue In the playlists dropdown menu on the left side of the screen. I can see all my freinds/people I follow's playlists but I can't see any of my own. I am al...

Newbie

Plan Free/Premium Country  USA Device ASUS Gameranger Operating System Windows 10  My Question or Issue  In the playlists dropdown menu on the left side of the screen. I can s...

Billy-J

Spotify Star

1184 Views

1 replies

0 likes

  • 1184 Views
  • 1 replies
  • 0 likes

Solved!! Favorite Songs Disappear

PlanFreeCountryUSA Operating SystemWindows 10 My Question or IssueMy songs that I've favorited don't appear under the "Favorite Songs" sometimes. As a result, I have to manually search for the song, and then my Favorite Songs will be loaded. I have t...

Regular

Plan Free Country USA    Operating System Windows 10   My Question or Issue My songs that I've favorited don't appear under the "Favorite Songs" sometimes. As a result, I have...

HMSNike

Regular

3666 Views

2 replies

0 likes

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  • 2 replies
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Solved!!Superuser Contribution Add to queue not working on desktop

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or Issue I'm not able to queue new songs for play. I'll right click to add to queue and Spotify will ignore my selection and go on playing whatever it had already queu...

Casual Listener

Plan Premium Country United States Device Desktop Operating System Windows 10   My Question or Issue  I'm not able to queue new songs for play. I'll right click to add to queue an...

Rjcal

Casual Listener

14498 Views

53 replies

16 likes

  • 14498 Views
  • 53 replies
  • 16 likes

Sliders ( Volume , Time ) dont work

PlanPremiumCountry GermanyDeviceWindows PCOperating SystemWindows 7 64 My Question or Issue I want to skip to a certain point in the song but the slider doesnt move with left mouse drag . Also clicking doesnt work. Same issue with the Volume. The vol...

Casual Listener

Plan Premium Country   Germany Device Windows PC Operating System Windows 7  64    My Question or Issue   I want to skip to a certain point in the song but  t...

62Orka

Casual Listener

909 Views

2 replies

0 likes

  • 909 Views
  • 2 replies
  • 0 likes

Superuser Contribution Macros/Hotkeys not working

PlanFreeCountry DeviceDesktopOperating SystemWindows 10 My Question or Issue I am trying to use an external macro program to use the shortcut keys to just be a simple button to press, but they do not work in spotify. Such as the minimize button works...

Newbie

Plan Free Country   Device Desktop Operating System Windows 10   My Question or Issue  I am trying to use an external macro program to use the shortcut keys to just be a simp...

SergioDavid

Roadie

1173 Views

1 replies

0 likes

  • 1173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sound jumps on Spotify Web Player in Internet Explorer

PlanPremiumCountryNorwayDeviceHP laptopOperating SystemWindows 10 Enterprise My Question or IssueI can't download the Spotify player on my work laptop so I listen to Spotify in the web browser Internet Explorer. When I listen to songs the volume some...

Casual Listener

Plan Premium Country Norway Device HP laptop Operating System Windows 10 Enterprise   My Question or Issue I can't download the Spotify player on my work laptop so I listen to Spotify ...

Katerina

Spotify Legend

1233 Views

5 replies

0 likes

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  • 5 replies
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Why can't I see all my facebook friends in the find friends button?

PlanFree/PremiumCountry AustraliaOperating SystemWindows 10My Question or IssueWhen I click find friends it doesn't display my friends list anymore like it used to, now it shows literally only 1 friend instead of the 50+ it would normally display. al...

Regular

Plan Free/Premium Country  Australia Operating System Windows 10 My Question or Issue When I click find friends it doesn't display my friends list anymore like it used to, now it shows li...

zazulionking

Regular

1144 Views

2 replies

1 likes

  • 1144 Views
  • 2 replies
  • 1 likes

Discover weekly outdated and no daily mixes

PlanPremiumCountrySouth AfricaDeviceHP Envy 15Operating System Windows 10 My Question or IssueHi Spotify community, I have recently obtained Spotify premium and started using it. Had a free account for a while and didn't use it much. However, I have ...

Casual Listener

Plan Premium Country South Africa Device HP Envy 15 Operating System  Windows 10   My Question or Issue Hi Spotify community,   I have recently obtained Spotify premium and...

oomjos

Casual Listener

823 Views

2 replies

0 likes

Discover Weekly
  • 823 Views
  • 2 replies
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Superuser Contribution Recommended songs is stuck on certain songs.

I have a playlist that I like to add songs to. One time I decided to add some songs from the television show "Steven Universe". Even though I only added 7 songs in total, (compared to the total of 384 songs in the playlist), the recommended songs see...

Newbie

I have a playlist that I like to add songs to. One time I decided to add some songs from the television show "Steven Universe". Even though I only added 7 songs in total, (compared to the total of 38...

SergioDavid

Roadie

859 Views

1 replies

0 likes

  • 859 Views
  • 1 replies
  • 0 likes

does your past activity stay on friends feed if you start a private session?

If you use spotify normally your activity will show up in friends' feeds. If you start a private session does that past activity go away and you disappear from the feed?

Newbie

If you use spotify normally your activity will show up in friends' feeds. If you start a private session does that past activity go away and you disappear from the feed?

Ryanx0r

Composer

2053 Views

1 replies

0 likes

  • 2053 Views
  • 1 replies
  • 0 likes

Solved!! Follow

When I search an artist and go to their main page there is nowhere to "follow" them the green button that used to say that just says "play." So do I need to click "save artist to library" in order to follow the artist because that is the only way I k...

Casual Listener

  When I search an artist and go to their main page there is nowhere to "follow" them the green button that used to say that just says "play." So do I need to click "save artist to library" in ...

Ryanx0r

Composer

1090 Views

4 replies

1 likes

  • 1090 Views
  • 4 replies
  • 1 likes

My Friend Feed Disappeared Again...

PlanFreeCountry United StatesDevice(Desktop)Operating System(Windows 10) My Question or IssueFriend feed was working perfectly fine and now, once again, I can't see what my friends are listening to and the 'See What Your Friends Are Playing" prompt i...

Regular

Plan Free Country  United States Device (Desktop) Operating System (Windows 10)   My Question or Issue Friend feed was working perfectly fine and now, once again, I can't see what...

Loxer

Community Legend

1114 Views

3 replies

2 likes

  • 1114 Views
  • 3 replies
  • 2 likes