Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Several minutes to load content when opening the program.

Solved!

Several minutes to load content when opening the program.

Since last couple of weeks or so when i start spotify it stays showing the loading icon for about 5 minutes before showing the content.

I have tried disabeling the local files paths but problem persist. 

I don't remember if this started with an actualization but may be the case.

Please help.

Thank you.

 

Reply

Accepted Solutions
Marked as solution

 

Welcome to the Spotify Community.

 

Let's try a deeper reinstallation to get this fixed. Just follow these steps:

 

  • Log out of Spotify and then close the program.
  • Uninstall 
  • Browse to the cache and delete everything inside the folder. The default location should be:

C:\Users\%Username%\AppData\Local\Spotify\Storage 

 
  • Delete also the folder:

C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\

 

There is a folder for each profile that has been logged into Spotify on that computer account. 

 

  • Restart your PC.
Let us know how it goes.
Maria_BModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

View solution in original post

2 Replies
Marked as solution

 

Welcome to the Spotify Community.

 

Let's try a deeper reinstallation to get this fixed. Just follow these steps:

 

  • Log out of Spotify and then close the program.
  • Uninstall 
  • Browse to the cache and delete everything inside the folder. The default location should be:

C:\Users\%Username%\AppData\Local\Spotify\Storage 

 
  • Delete also the folder:

C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\

 

There is a folder for each profile that has been logged into Spotify on that computer account. 

 

  • Restart your PC.
Let us know how it goes.
Maria_BModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

Hi.

Thank you for your help.

I unistalled and reinstalled the app and it's fine now.

I still don't know why it started to malfunction but hey, lets hope it wont hapen again.

Thanks again

Pablo.

Suggested posts