Song keeps changing on its own

[annejoan]

Plan

Premium

Country

United States

Device

Windows Desktop

Operating System

Windows 7 Professional

My Question or Issue

The song keeps being changed to a playlist that I do not follow/do not listen to. It happens mid-song, and also happens within the playlist it switches to.

I have uninstall the app on my desktop, removed all app accesses, changed my account password 4 times and "signed out everywhere" 6 times. The issue still continues.

[kellinuss1]

Hello! I suggest contacting Spotify Support, since you have obviously gone lengths to solve your issue. 

[Sebasty]

Hey @annejoan

Do you happen to have Facebook connected to your Spotify account? If yes, you'll need to change password for both Facebook and your Spotify account.

Also, is there any message popping up when playback is switched to the playlist?

Let me know how you get on 🙂