Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I cannot open Spotify. I cannot even uninstall Spotify. I turned off Bitdefender. I tried moving the Spotify folder from Roaming/Appdata.
None of those work. When I try to open Spotify my cursor shows a small period of wait/working (hourglass) then nothing. This happens when I try to uninstall too.
Here's the complete error from the event log (Windows 8.1):
Faulting application name: spotify.exe, version: 0.9.15.27, time stamp: 0x54803e4c
Faulting module name: USER32.dll, version: 6.3.9600.17344, time stamp: 0x541b75dd
Exception code: 0xc0000005
Fault offset: 0x000093b7
Faulting process id: 0x1c60
Faulting application start time: 0x01d048c1932c70c4
Faulting application path: C:\Users\User\AppData\Roaming\Spotify\spotify.exe
Faulting module path: C:\WINDOWS\SYSTEM32\USER32.dll
Report Id: d0fc2386-b4b4-11e4-bf00-902b342f6074
Faulting package full name:
Faulting package-relative application ID:
As a premium subscriber, I will not hesitate to cancel if this continues.
Solved! Go to Solution.
@purldator wrote:
I cannot open Spotify. I cannot even uninstall Spotify. I turned off Bitdefender. I tried moving the Spotify folder from Roaming/Appdata.
None of those work. When I try to open Spotify my cursor shows a small period of wait/working (hourglass) then nothing. This happens when I try to uninstall too.
Here's the complete error from the event log (Windows 8.1):
Faulting application name: spotify.exe, version: 0.9.15.27, time stamp: 0x54803e4c
Faulting module name: USER32.dll, version: 6.3.9600.17344, time stamp: 0x541b75dd
Exception code: 0xc0000005
Fault offset: 0x000093b7
Faulting process id: 0x1c60
Faulting application start time: 0x01d048c1932c70c4
Faulting application path: C:\Users\User\AppData\Roaming\Spotify\spotify.exe
Faulting module path: C:\WINDOWS\SYSTEM32\USER32.dll
Report Id: d0fc2386-b4b4-11e4-bf00-902b342f6074
Faulting package full name:
Faulting package-relative application ID:
As a premium subscriber, I will not hesitate to cancel if this continues.
I had a similar problem before, Spotify refused to open (even after a few reinstalling).
Maybe give the Spotify desktop beta client a try. That's what I have been using since (it even includes Spotify Connect for Desktop, I don't think the normal client has that yet.)
Hi there,
Welcome at the Spotify Community!
I would suggest you to get in touch with Spotify, and include your error log.
You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.
Spotify aims to reply within 24 hours.
@purldator wrote:
I cannot open Spotify. I cannot even uninstall Spotify. I turned off Bitdefender. I tried moving the Spotify folder from Roaming/Appdata.
None of those work. When I try to open Spotify my cursor shows a small period of wait/working (hourglass) then nothing. This happens when I try to uninstall too.
Here's the complete error from the event log (Windows 8.1):
Faulting application name: spotify.exe, version: 0.9.15.27, time stamp: 0x54803e4c
Faulting module name: USER32.dll, version: 6.3.9600.17344, time stamp: 0x541b75dd
Exception code: 0xc0000005
Fault offset: 0x000093b7
Faulting process id: 0x1c60
Faulting application start time: 0x01d048c1932c70c4
Faulting application path: C:\Users\User\AppData\Roaming\Spotify\spotify.exe
Faulting module path: C:\WINDOWS\SYSTEM32\USER32.dll
Report Id: d0fc2386-b4b4-11e4-bf00-902b342f6074
Faulting package full name:
Faulting package-relative application ID:
As a premium subscriber, I will not hesitate to cancel if this continues.
I had a similar problem before, Spotify refused to open (even after a few reinstalling).
Maybe give the Spotify desktop beta client a try. That's what I have been using since (it even includes Spotify Connect for Desktop, I don't think the normal client has that yet.)
Thanks for the link. It works! Now I need to find a way to uninstall the old version. Refuses to do ANYTHING, even via 'Remove Programs'. Ridiculous.
Same problem here, and this is now october 2017! All of a sudden my desktop version refuses to open (stuttering noise), or uninstall, or do anything. Also premium subscriber, phone and ipad versions work fine.
I also tried the beta-version link and now at least I have a functioning desktop version. But it sure was annoying and you'd think that they'd sent around an officially cleared update by now, rather than the old beta-version.
Not really impressed. Otherwise of course yeah, great music, access, reasonable price etc. etc.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…