Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify can't play this right now. If you have the file on your computer you can import it.

Spotify can't play this right now. If you have the file on your computer you can import it.

Plan

Premium

Country

Mexico

Device

Legion 5 Pro

Operating System

Win 11 Home

 

My Question or Issue

Today, when i try any track I get the message: "Spotify can't play this right now. If you have the file on your computer you can import it."

I've done many clean uninstalls and reboots. I tried both the download from the website and the Windows Store version. I've checked my drivers for updates. I'm kind of tired of searching for solutions, for now. Any help would be appreciated.

 

Reply
1 Reply

Hey @Lytenel,


Thanks for the post.

 

Sorry to hear that this started happening.

 

You can follow these steps to clear any entries containing "Spotify" from the Hosts file from your computer and try to play music again. 

 

If the issue persists, go to your app's settings and make sure "Hardware Acceleration" is disabled. 

 

Let us know how this goes.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random