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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1157 Views

0 replies

2 likes

  • 1157 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

143665 Views

83 replies

27 likes

  • 143665 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

128239 Views

294 replies

22 likes

  • 128239 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10816 Views

1 replies

6 likes

  • 10816 Views
  • 1 replies
  • 6 likes

Superuser Contribution Spotify is broken after I reinstalled it

I reinstalled Spotify and when I opened it it was all blank, I reinstalled Spotify, did a few clear uninstalls but still it would'nt work.Been stuck on this screen every time i reinstall it

Visitor

I reinstalled Spotify and when I opened it it was all blank, I reinstalled Spotify, did a few clear uninstalls but still it would'nt work. Been stuck on this screen every time i reinstall it

Jeremy

Spotify Legend

577 Views

1 replies

0 likes

App & Features
  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution Slow list of playlists scrolling speed while holding a playlist

PlanPremiumCountryPolandDeviceDesktopOperating SystemWindows 10 My Question or IssueAfter one of the updates this year, scrolling through list of all playlists while holding a playlist has been unbearably slow. Before, depending on how close you held...

Newbie

  Plan Premium Country Poland Device Desktop Operating System Windows 10   My Question or Issue After one of the updates this year, scrolling through list of all playlists while ...

tozzart

Newbie

988 Views

2 replies

1 likes

Desktop
Windows
  • 988 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Windows: Playlist limited to 50 tracks

PlanPremiumCountryPortugalDeviceLaptopOperating SystemWindows 10 My Question or IssueI can't add more than 50 tracks to a playlist on Windows. This works fine on Android.Take, for example, this album that contains 58 tracks: https://open.spotify.com/...

Casual Listener

Plan Premium Country Portugal Device Laptop Operating System Windows 10   My Question or Issue I can't add more than 50 tracks to a playlist on Windows. This works fine on Android. Ta...

Mihail

Spotify Legend

637 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Can't select multiple songs/albums from one artists at a time

PlanPremiumCountryUSDevicedell g3 laptopOperating Systemwindows 10 My Question or IssueI noticed that I am no longer able to use shift, or ctrl, to select multiple songs from an artist unless they are in one album. ctrl+a also only selects songs on o...

Casual Listener

Plan Premium Country US Device dell g3 laptop Operating System windows 10   My Question or Issue I noticed that I am no longer able to use shift, or ctrl, to select multiple songs from...

Mihail

Spotify Legend

1280 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

[Desktop][Connect] Samsung galaxy book pro 360 crash

The app downloaded from samsung galaxy book pro 360 doesn't work. It's a black window without anything when opened. The same goes to both Microsoft Shop or web download. Anyone experiencing the same?

Visitor

The app downloaded from samsung galaxy book pro 360 doesn't work.  It's a black window without anything when opened.  The same goes to both Microsoft Shop or web download.  Anyone expe...

327 Views

0 replies

0 likes

Connect
Desktop
  • 327 Views
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  • 0 likes

Superuser Contribution Why my spotify account stucked in italy while i'm in madagascar?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Vasil

Moderator

1174 Views

7 replies

1 likes

  • 1174 Views
  • 7 replies
  • 1 likes

Superuser Contribution Discord Listening Party

PlanPremiumCountryUSADevicePCOperating SystemWindows 8 I've been having issues with listening parties and discord. When I try to join, it says that I'm already listening along but the song itself doesn't play. The songs updates with the other person ...

Newbie

Plan Premium Country USA Device PC Operating System Windows 8   I've been having issues with listening parties and discord. When I try to join, it says that I'm already listening along ...

Jeremy

Spotify Legend

740 Views

1 replies

0 likes

  • 740 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue won’t show up offline

PlanFree/PremiumCountryI am have a issue with my queue offline, I can put songs into queue and they will play offline but All I can see in my queue is grey blocks, no word and I can’t do anything with them like switch songs, I run windows 10 on a lap...

Regular

Plan Free/Premium Country I am have a issue with my queue offline, I can put songs into queue and they will play offline but All I can see in my queue is grey blocks, no word and I can’t do anyth...

Ver

Spotify Legend

1466 Views

12 replies

0 likes

  • 1466 Views
  • 12 replies
  • 0 likes

Discover Weekly Not Playing Tracks in playlist

PlanPremiumCountryUKDeviceDesktop PCOperating SystemWindows 10, My Question or IssueMy 'Discover Weekly' playlist is not playing in it's entirety. It will play one of the tracks that I double click on in the playlist, but instead of going onto the ne...

Visitor

Plan Premium Country UK Device Desktop PC Operating System Windows 10,   My Question or Issue My 'Discover Weekly' playlist is not playing in it's entirety.  It will play one of t...

dinomight

Spotify Star

395 Views

1 replies

1 likes

  • 395 Views
  • 1 replies
  • 1 likes

Superuser Contribution New .mp3 files won't sync to desktop app Local Files

PlanPremiumCountryAustralia DeviceDesktop PCOperating SystemWindows 10 My Question or IssueI have around 200 local files currently synced with my Spotify desktop app. I have around 10 more I'm now wanting to add, however they are just not syncing at ...

Regular

Plan Premium Country Australia   Device Desktop PC Operating System Windows 10   My Question or Issue I have around 200 local files currently synced with my Spotify desktop app...

Ver

Spotify Legend

602 Views

3 replies

0 likes

  • 602 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop Windows] There is no scrollbar for bad synchronized lyrics from musixmatch

PlanPremiumCountryColombiaOperating SystemWindows 10My Question or IssueI like to use lyrics in some songs, and I prefer the current provider (2021-06), "musixmatch", over the last one, "genius". I prefer just to see lyrics without interruptions. But...

Casual Listener

Plan Premium Country Colombia Operating System Windows 10 My Question or Issue I like to use lyrics in some songs, and I prefer the current provider (2021-06), "musixmatch", over the last one,...

Eni

Moderator

409 Views

1 replies

1 likes

  • 409 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Desktop app won't play local files

PlanPremiumCountryUnited StatesOperating SystemWindows 10 The desktop app won't play my local files anymore. Every time I try to play any of them I get an error message that says "This content is not available." I have checked to make sure that local...

Casual Listener

Plan Premium Country United States Operating System Windows 10   The desktop app won't play my local files anymore. Every time I try to play any of them I get an error message that says "...

Novy

Moderator

707 Views

3 replies

1 likes

  • 707 Views
  • 3 replies
  • 1 likes

Superuser Contribution Why does Spotify shuffle my podcast queue but not give me a button to turn off the shuffle?

I'm trying to listen to a podcast and it kept trying to play random episodes. I had to play a music playlist, unshuffle it, and then go back to the podcast to get it to play in order. Stop pushing podcasts so much if you can't add basic features.

Regular

I'm trying to listen to a podcast and it kept trying to play random episodes. I had to play a music playlist, unshuffle it, and then go back to the podcast to get it to play in order.   Stop p...

Gracchus123

Regular

3162 Views

2 replies

1 likes

  • 3162 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution When viewing playlists the "sort" filter returns to top of page when clicked

PlanIssue occur on both Free & PremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueWhen trying to view playlists in the Desktop App the "sort" drop down menu does not drop down but instead returns to the top of the page when click...

Regular

Plan Issue occur on both Free & Premium Country USA Device PC Operating System Windows 10   My Question or Issue When trying to view playlists in the Desktop App the "sort" drop do...

Novy

Moderator

1875 Views

3 replies

1 likes

Desktop
podcast
Windows
  • 1875 Views
  • 3 replies
  • 1 likes

Superuser Contribution Shuffle play stacking duplicates together every time.

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueWhen Shuffling multiple playlists together by use of folders, i am getting duplicate songs stacked together one after the other. I know that the song should be there multiple times i...

Regular

  Plan Premium Country USA Operating System Windows 10   My Question or Issue When Shuffling multiple playlists together by use of folders, i am getting duplicate songs stacked tog...

Ver

Spotify Legend

730 Views

5 replies

0 likes

  • 730 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify desktop client not playing any songs

PlanPremiumCountryAustriaDevicePCOperating SystemWindows 10 My Question or IssueSince a few days, every single song in every public or private playlist is greyed out, as if it was removed. Doubleclicking on a greyed out song yields the familiar "This...

Casual Listener

Plan Premium Country Austria Device PC Operating System Windows 10   My Question or Issue Since a few days, every single song in every public or private playlist is greyed out, as if i...

Jeremy

Spotify Legend

667 Views

2 replies

0 likes

  • 667 Views
  • 2 replies
  • 0 likes

Superuser Contribution Full Discography Not Showing When Zoomed Out

PlanPremiumOperating SystemWindows 10 My Question or IssueDesktop version has the option to "zoom out" I have mine zoomed out 3 steps (max I believe), clicking the discography of an artist will only show 25 albums, if you're using the regular view sc...

Regular

Plan Premium Operating System Windows 10   My Question or Issue Desktop version has the option to "zoom out" I have mine zoomed out 3 steps (max I believe), clicking the discography of an ...

Novy

Moderator

1578 Views

10 replies

1 likes

  • 1578 Views
  • 10 replies
  • 1 likes

Superuser Contribution Something went wrong Try reloading the page

Hello, i tried using the app on my new laptop but got an error that said :a fire wall maybe blocking spotify. i tried several guids to solve this issue but nothing worked so i decided to use the web player , there i got a "Something went wrong Try re...

Newbie

Hello, i tried using the app on my new laptop but got an error that said :a fire wall maybe blocking spotify. i tried several guids to solve this issue but nothing worked so i decided to use the web ...

Jeremy

Spotify Legend

662 Views

1 replies

0 likes

  • 662 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stops working after some idle time.

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 Hey guys, i've got the following problem for some time now. After Spotify went into a kind of sleep state after not being used for about an hour, it doesnt come back alive, i cant start new ...

Casual Listener

Plan Premium Country Germany Device PC Operating System Windows 10   Hey guys,   i've got the following problem for some time now. After Spotify went into a kind of sleep state a...

CarlosE

Spotify Legend

2578 Views

3 replies

1 likes

  • 2578 Views
  • 3 replies
  • 1 likes

Superuser Contribution Desktop app won't play, can't add to queue.

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI can play spotify just fine with the web player, but when I open the Windows App, then I can't play music on the Windows App or the Web Player.On the Windows app, if I try t...

Regular

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I can play spotify just fine with the web player, but when I open the Windows App, then I can't pl...

Alex

Spotify Legend

894 Views

3 replies

0 likes

  • 894 Views
  • 3 replies
  • 0 likes