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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39220 Views
  • 75 replies
  • 26 likes
  • 39220 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67296 Views
  • 265 replies
  • 21 likes
  • 67296 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4702 Views
  • 1 replies
  • 6 likes
  • 4702 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144690 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144690 Views
  • 0 replies
  • 26 likes

Superuser Contribution Can't find local files on PC

PlanPremiumCountryUSADeviceHP 255 G7Operating SystemWindows 10My Question or IssueI downloaded some MP3s online (legally) but no local files show up when I try to add Local Files.

  • Casual Listener
  • Plan Premium Country USA Device HP 255 G7 Operating System Windows 10 My Question or Issue I downloaded some MP3s online (legally) but no local files show up when I try to add Local Files.
  • Alex
  • Spotify Legend
  • 449 Views
  • 3 replies
  • 0 likes
  • 449 Views
  • 3 replies
  • 0 likes

Superuser Contribution Single click to open app in Windows notification area

PlanFree/PremiumCountryUSADeviceDell XPSOperating SystemWindows 10 My Question or IssueI installed the Spotify app on a new PC from the Windows Store. I swear there used to be an option in settings to reopen the Spotify app from the Windows notificat...

  • Casual Listener
  • Plan Free/Premium Country USA Device Dell XPS Operating System Windows 10   My Question or Issue I installed the Spotify app on a new PC from the Windows Store. I swear there used to b...
  • Alex
  • Spotify Legend
  • 538 Views
  • 3 replies
  • 0 likes
  • 538 Views
  • 3 replies
  • 0 likes

Solved!! [Bug] Spotify Microsoft Windows (Blank Login Screen / Black Login Screen) Issue

PlanPremium CountryHong Kong DeviceDell XPS 9500 Operating SystemWindows 11 Build 22000.168 My Question or Issue Spotify launches with a blank screen (For both latest SpotifyFullSetup.exe and Microsoft Store version) #SpotifyFullSetup.exe Version: 1....

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  • Casual Listener
  • Plan Premium   Country Hong Kong   Device Dell XPS 9500   Operating System Windows 11 Build 22000.168   My Question or Issue     Spotify launches with...
  • ylmw0131
  • Casual Listener
  • 2122 Views
  • 1 replies
  • 0 likes
  • 2122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album Artist, Featuring Artist, composer in different order / mixed.

PlanPremiumCountryFIDeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify has added at some point more info and featuring artists into the Artist field. That is ok. But some artists, albums and tracks this thing has.. gone out of hands ...

  • Roadie
  • Plan Premium Country FI Device Desktop Operating System Windows 10   My Question or Issue Spotify has added at some point more info and featuring artists into the Artist field. That is...
  • Eni
  • Moderator
  • 561 Views
  • 1 replies
  • 0 likes
  • 561 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search shortcut (ctrl + L) not working on search page

PlanPremiumCountry DevicePCOperating SystemWindows 8.1 My Question or IssueIf I go to the search page (either by clicking "Search" in the side menu or by keyboard shortcut and then lose focus on the input field (clicking away but staying on the same ...

  • Newbie
  • Plan Premium Country   Device PC Operating System Windows 8.1   My Question or Issue If I go to the search page (either by clicking "Search"  in the side menu or by keyboard ...
  • Eni
  • Moderator
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Solved!! Spotify won't let me play a song

PlanPremiumCountryEnglandDevicePCOperating SystemWindows 10 My Question or IssueI recently added a song from my favorite TV show to my liked songs however I came back the next day to find that Spotify won't let me play it anymore and whenever I try c...

  • Newbie
  •   Plan Premium Country England Device PC Operating System Windows 10   My Question or Issue I recently added a song from my favorite TV show to my liked songs however I came back...
  • dinomight
  • Spotify Star
  • 616 Views
  • 1 replies
  • 0 likes
  • 616 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with searching reappeared

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssueHello.Problem with searching reappeared ...

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  • Roadie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Dell Inspiron Operating System Wind...
  • Eni
  • Moderator
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

Can't play full song in discord

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueI have spotify premium and from what i've gleaned, I am able to play a full song from an embedded player. Which is true in a browser, but in discord I am only able to play 30 ...

  • Casual Listener
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue I have spotify premium and from what i've gleaned, I am able to play a full song from an embedded p...
  • midoriha_senpai
  • Regular
  • 1234 Views
  • 1 replies
  • 5 likes
  • 1234 Views
  • 1 replies
  • 5 likes

Superuser Contribution Spotify still closes without warning

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify Premium, USA, Acer laptop, Windows 10, 6 GB memory, Intel Core i3 cpu. Like others, I...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...
  • CarlosE
  • Moderator
  • 571 Views
  • 3 replies
  • 0 likes
  • 571 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Blank page

PlanPremiumCountryTaiwanDeviceMicrosoft Surface Pro7Microsoft Surface Pro 3Operating SystemWindow10 version 20H2 My Issue Hi community. My spotify had conftonted a weird problem. I've led it run on my new computer (surface pro 7), however after the i...

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  • Regular
  • Plan Premium Country Taiwan Device Microsoft Surface Pro7 Microsoft Surface Pro 3 Operating System Window10 version 20H2   My Issue     Hi community. My spotify ...
  • Ver
  • Spotify Legend
  • 2223 Views
  • 7 replies
  • 1 likes
  • 2223 Views
  • 7 replies
  • 1 likes

Spotify App won't play unless I start it with administrator rights

PlanFamilyCountryGermany DeviceDesktop PCOperating SystemWindows 10 My Question or IssueWhen I start the Spotify-App (either the one from the Windows Store or the regular one) and try to play songs I get the error "Spotify can't play this right now. ...

  • Regular
  • Plan Family Country Germany   Device Desktop PC Operating System Windows 10   My Question or Issue When I start the Spotify-App (either the one from the Windows Store or the regu...
  • Bttzzn
  • Newbie
  • 3923 Views
  • 12 replies
  • 4 likes
  • 3923 Views
  • 12 replies
  • 4 likes

DektopApp:Bug: Deleting mutliple songs from playlist sometimes does not delete all selected songs

Steps to reproduce: 1) Create playlist with enough songs to be displayed on multiple pages 2) Select first song, hold SHIFT, scroll down couple of pages, click to select multiple songs 3) Press DELETE to remove songs from the list Observed behavior: ...

  • Regular
  • Steps to reproduce: 1) Create playlist with enough songs to be displayed on multiple pages 2) Select first song, hold SHIFT, scroll down couple of pages, click to select multiple songs 3) Press...
  • jiri-san
  • Regular
  • 312 Views
  • 1 replies
  • 2 likes
  • 312 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Specific Album Playback Error

PlanPremiumCountryUSADeviceiPhone 8 AND Desktop PC version 1.1.66.580.gbd43cbc9-aOperating SystemiOS 14.7.1 / Windows 10 My Question or IssueThe Album: Ferrante & Teicher - Space Age Pop has all tracks skipping (incomplete songs). Each song is only 2...

  • Newbie
  • Plan Premium Country USA Device iPhone 8 AND Desktop PC version 1.1.66.580.gbd43cbc9-a Operating System iOS 14.7.1 / Windows 10   My Question or Issue The Album: Ferrante & Teicher...
  • CarlosE
  • Moderator
  • 822 Views
  • 1 replies
  • 0 likes
  • 822 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist search and song suggestions not loading

PlanPremiumCountryUSA DeviceHP Pavilion Gaming Laptop Operating SystemWindows 10Current Spotify1.1.66.580.gbd43cbc9-a My Question or IssueWhen searching for playlists if I hit the "See All" button then the page never loads, just a bunch of placeholde...

  • Music Fan
  • Plan Premium Country USA   Device HP Pavilion Gaming Laptop  Operating System Windows 10 Current Spotify 1.1.66.580.gbd43cbc9-a   My Question or Issue When searching for p...
  • Elena
  • Moderator
  • 573 Views
  • 1 replies
  • 0 likes
  • Desktop (Windows)
    search unresponsive
  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friend activity isn't there when using my home's network but come back when I use other networks

PlanFreeCountryLiving in India and country set to SingaporeOperating SystemWindows 10 1909My Question or IssueI only have a single friend on Spotify who disappears from friends listening feed when I am using my default home network. But it comes back...

  • Newbie
  •   Plan Free Country Living in India and country set to Singapore Operating System Windows 10 1909 My Question or Issue I only have a single friend on Spotify who disappears from friends ...
  • Jeremy
  • Spotify Legend
  • 789 Views
  • 3 replies
  • 0 likes
  • 789 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't login to account

PlanPremiumCountryMexicoDeviceInspiron 7460Operating SystemWindows 10My Question or IssueI accidentally logged out of my account on the desktop app, and I've been trying to log back in, but the app won't let me. When I try to log in, it throws the "A...

  • Casual Listener
  • Plan Premium Country Mexico Device Inspiron 7460 Operating System Windows 10 My Question or Issue I accidentally logged out of my account on the desktop app, and I've been trying to log back...
  • Jeremy
  • Spotify Legend
  • 744 Views
  • 5 replies
  • 0 likes
  • 744 Views
  • 5 replies
  • 0 likes

Remove local files from library

I am one Windows 10 desktop and am trying to remove local files from my library. I have had several songs imported but have since deleted them. I no longer want them in my Spotify library. The only place the songs appear is in Liked Songs. I have tri...

  • Newbie
  • I am one Windows 10 desktop and am trying to remove local files from my library. I have had several songs imported but have since deleted them. I no longer want them in my Spotify library. The only p...
  • AeroZ
  • Composer
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Recomendations

I listen a lot of music, so everytime i'm searching for new musics, than I use the radio, but my recommendations are taking me for musics that i have listened before, so it don't show me new music, how could I reset the recomendations of my account?

  • Casual Listener
  • I listen a lot of music, so everytime i'm searching for new musics, than I use the radio, but my recommendations are taking me for musics that i have listened before, so it don't show me new music, h...
  • Eni
  • Moderator
  • 363 Views
  • 2 replies
  • 1 likes
  • 363 Views
  • 2 replies
  • 1 likes

Superuser Contribution Hide / remove the section "Friends' actions" with connection to facebook in the PC application

Hide / remove the section "Friends' actions" with a connection to facebook? I do not have a facebook account and this section takes up a lot of space in the application.

  • Casual Listener
  • Hide / remove the section "Friends' actions" with a connection to facebook? I do not have a facebook account and this section takes up a lot of space in the application.
  • Ex108
  • Casual Listener
  • 428 Views
  • 2 replies
  • 0 likes
  • App & Features
  • 428 Views
  • 2 replies
  • 0 likes

Superuser Contribution Queue not working while offline (WIN10)

PlanPremiumCountryCzechiaDevice(Thinkpad T470)Operating System(Windows 10) My Question or Issue Hello,found similar topics in older threads but nothing worked for me I cannot use queue when I switch to the offline mode. All tracks that I insert while...

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  • Newbie
  • Plan Premium Country Czechia Device (Thinkpad T470) Operating System (Windows 10)   My Question or Issue   Hello, found similar topics in older threads but nothing worked for me...
  • Jeremy
  • Spotify Legend
  • 680 Views
  • 7 replies
  • 3 likes
  • 680 Views
  • 7 replies
  • 3 likes