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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1714 Views

0 replies

2 likes

  • 1714 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145989 Views

83 replies

27 likes

  • 145989 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130944 Views

294 replies

22 likes

  • 130944 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10995 Views

1 replies

6 likes

  • 10995 Views
  • 1 replies
  • 6 likes

Superuser Contribution Why my spotify account stucked in italy while i'm in madagascar?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Vasil

Moderator

1207 Views

7 replies

1 likes

  • 1207 Views
  • 7 replies
  • 1 likes

Superuser Contribution Discord Listening Party

PlanPremiumCountryUSADevicePCOperating SystemWindows 8 I've been having issues with listening parties and discord. When I try to join, it says that I'm already listening along but the song itself doesn't play. The songs updates with the other person ...

Newbie

Plan Premium Country USA Device PC Operating System Windows 8   I've been having issues with listening parties and discord. When I try to join, it says that I'm already listening along ...

Jeremy

Spotify Legend

770 Views

1 replies

0 likes

  • 770 Views
  • 1 replies
  • 0 likes

Superuser Contribution Queue won’t show up offline

PlanFree/PremiumCountryI am have a issue with my queue offline, I can put songs into queue and they will play offline but All I can see in my queue is grey blocks, no word and I can’t do anything with them like switch songs, I run windows 10 on a lap...

Regular

Plan Free/Premium Country I am have a issue with my queue offline, I can put songs into queue and they will play offline but All I can see in my queue is grey blocks, no word and I can’t do anyth...

Ver

Spotify Legend

1489 Views

12 replies

0 likes

  • 1489 Views
  • 12 replies
  • 0 likes

Discover Weekly Not Playing Tracks in playlist

PlanPremiumCountryUKDeviceDesktop PCOperating SystemWindows 10, My Question or IssueMy 'Discover Weekly' playlist is not playing in it's entirety. It will play one of the tracks that I double click on in the playlist, but instead of going onto the ne...

Visitor

Plan Premium Country UK Device Desktop PC Operating System Windows 10,   My Question or Issue My 'Discover Weekly' playlist is not playing in it's entirety.  It will play one of t...

dinomight

Spotify Star

404 Views

1 replies

1 likes

  • 404 Views
  • 1 replies
  • 1 likes

Superuser Contribution New .mp3 files won't sync to desktop app Local Files

PlanPremiumCountryAustralia DeviceDesktop PCOperating SystemWindows 10 My Question or IssueI have around 200 local files currently synced with my Spotify desktop app. I have around 10 more I'm now wanting to add, however they are just not syncing at ...

Regular

Plan Premium Country Australia   Device Desktop PC Operating System Windows 10   My Question or Issue I have around 200 local files currently synced with my Spotify desktop app...

Ver

Spotify Legend

607 Views

3 replies

0 likes

  • 607 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Desktop Windows] There is no scrollbar for bad synchronized lyrics from musixmatch

PlanPremiumCountryColombiaOperating SystemWindows 10My Question or IssueI like to use lyrics in some songs, and I prefer the current provider (2021-06), "musixmatch", over the last one, "genius". I prefer just to see lyrics without interruptions. But...

Casual Listener

Plan Premium Country Colombia Operating System Windows 10 My Question or Issue I like to use lyrics in some songs, and I prefer the current provider (2021-06), "musixmatch", over the last one,...

Eni

Moderator

410 Views

1 replies

1 likes

  • 410 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Desktop app won't play local files

PlanPremiumCountryUnited StatesOperating SystemWindows 10 The desktop app won't play my local files anymore. Every time I try to play any of them I get an error message that says "This content is not available." I have checked to make sure that local...

Casual Listener

Plan Premium Country United States Operating System Windows 10   The desktop app won't play my local files anymore. Every time I try to play any of them I get an error message that says "...

Novy

Moderator

715 Views

3 replies

1 likes

  • 715 Views
  • 3 replies
  • 1 likes

Superuser Contribution Why does Spotify shuffle my podcast queue but not give me a button to turn off the shuffle?

I'm trying to listen to a podcast and it kept trying to play random episodes. I had to play a music playlist, unshuffle it, and then go back to the podcast to get it to play in order. Stop pushing podcasts so much if you can't add basic features.

Regular

I'm trying to listen to a podcast and it kept trying to play random episodes. I had to play a music playlist, unshuffle it, and then go back to the podcast to get it to play in order.   Stop p...

Gracchus123

Regular

3179 Views

2 replies

1 likes

  • 3179 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution When viewing playlists the "sort" filter returns to top of page when clicked

PlanIssue occur on both Free & PremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueWhen trying to view playlists in the Desktop App the "sort" drop down menu does not drop down but instead returns to the top of the page when click...

Regular

Plan Issue occur on both Free & Premium Country USA Device PC Operating System Windows 10   My Question or Issue When trying to view playlists in the Desktop App the "sort" drop do...

Novy

Moderator

1878 Views

3 replies

1 likes

Desktop
podcast
Windows
  • 1878 Views
  • 3 replies
  • 1 likes

Superuser Contribution Shuffle play stacking duplicates together every time.

PlanPremiumCountryUSAOperating SystemWindows 10 My Question or IssueWhen Shuffling multiple playlists together by use of folders, i am getting duplicate songs stacked together one after the other. I know that the song should be there multiple times i...

Regular

  Plan Premium Country USA Operating System Windows 10   My Question or Issue When Shuffling multiple playlists together by use of folders, i am getting duplicate songs stacked tog...

Ver

Spotify Legend

737 Views

5 replies

0 likes

  • 737 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify desktop client not playing any songs

PlanPremiumCountryAustriaDevicePCOperating SystemWindows 10 My Question or IssueSince a few days, every single song in every public or private playlist is greyed out, as if it was removed. Doubleclicking on a greyed out song yields the familiar "This...

Casual Listener

Plan Premium Country Austria Device PC Operating System Windows 10   My Question or Issue Since a few days, every single song in every public or private playlist is greyed out, as if i...

Jeremy

Spotify Legend

672 Views

2 replies

0 likes

  • 672 Views
  • 2 replies
  • 0 likes

Superuser Contribution Full Discography Not Showing When Zoomed Out

PlanPremiumOperating SystemWindows 10 My Question or IssueDesktop version has the option to "zoom out" I have mine zoomed out 3 steps (max I believe), clicking the discography of an artist will only show 25 albums, if you're using the regular view sc...

Regular

Plan Premium Operating System Windows 10   My Question or Issue Desktop version has the option to "zoom out" I have mine zoomed out 3 steps (max I believe), clicking the discography of an ...

Novy

Moderator

1593 Views

10 replies

1 likes

  • 1593 Views
  • 10 replies
  • 1 likes

Superuser Contribution Something went wrong Try reloading the page

Hello, i tried using the app on my new laptop but got an error that said :a fire wall maybe blocking spotify. i tried several guids to solve this issue but nothing worked so i decided to use the web player , there i got a "Something went wrong Try re...

Newbie

Hello, i tried using the app on my new laptop but got an error that said :a fire wall maybe blocking spotify. i tried several guids to solve this issue but nothing worked so i decided to use the web ...

Jeremy

Spotify Legend

670 Views

1 replies

0 likes

  • 670 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stops working after some idle time.

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 Hey guys, i've got the following problem for some time now. After Spotify went into a kind of sleep state after not being used for about an hour, it doesnt come back alive, i cant start new ...

Casual Listener

Plan Premium Country Germany Device PC Operating System Windows 10   Hey guys,   i've got the following problem for some time now. After Spotify went into a kind of sleep state a...

CarlosE

Spotify Legend

2603 Views

3 replies

1 likes

  • 2603 Views
  • 3 replies
  • 1 likes

Superuser Contribution Desktop app won't play, can't add to queue.

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI can play spotify just fine with the web player, but when I open the Windows App, then I can't play music on the Windows App or the Web Player.On the Windows app, if I try t...

Regular

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I can play spotify just fine with the web player, but when I open the Windows App, then I can't pl...

Alex

Spotify Legend

909 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

How do I find specific tracks in a Playlist

PremiumWindows 10 What has happened to the filter feature in the new desktop version?It's there on the phone, but not as far as I can see on desktop.So if I have a playlist with 2000 songs and I want to find a specific song, how do I go about it. Am ...

Roadie

Premium Windows 10   What has happened to the filter feature in the new desktop version? It's there on the phone,  but not as far as I can see on desktop. So if I have a playlist with ...

MarkWilliams123

Roadie

620 Views

2 replies

0 likes

  • 620 Views
  • 2 replies
  • 0 likes

Superuser Contribution Here's how to fix the - "NaN instead of 0:00" and songs not playing - problem!

[NOTE: THIS IS A WINDOWS 10 FIX, TRYING FIX THIS ON AN OLDER VERSION MAY CAUSE PROBLEMS, TEST AT YOUR OWN RISK] (My windows 10 currently is Italian based so I'm just guessing all the text based on my English level, but don't worry, just pay enough at...

Visitor

[NOTE: THIS IS A WINDOWS 10 FIX, TRYING FIX THIS ON AN OLDER VERSION MAY CAUSE PROBLEMS, TEST AT YOUR OWN RISK]   (My windows 10 currently is Italian based so I'm just guessing all the text ba...

Ver

Spotify Legend

554 Views

1 replies

0 likes

Fix
Problem Fix
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution Drag and drop, Cut & paste

Premium Windows 10 How or how do I reorder my Playlists without cut and paste? Playlist with 500 songs. Want to get song 499 to position 7. I tried select and drag, but Spotify's new scrolling function is tectonically slow and I would die of old age ...

Roadie

Premium  Windows 10   How or how do I reorder my Playlists without cut and paste?   Playlist with 500 songs. Want to get song 499 to position 7.   I tried select and drag, ...

Alex

Spotify Legend

510 Views

2 replies

2 likes

  • 510 Views
  • 2 replies
  • 2 likes

Superuser Contribution [Win10] Blank Screen On Start-up after Windows Reinstall

PlanPremiumCountryUnited KingdomDeviceASUS LaptopOperating SystemWindows 10 My Question or IssueHave been using Spotify desktop app for quite a while with no issue. Recently, I have reinstalled Windows 10 on my laptop for better performance. After re...

Casual Listener

Plan Premium Country United Kingdom Device ASUS Laptop Operating System Windows 10   My Question or Issue Have been using Spotify desktop app for quite a while with no issue. Recently,...

bainesliu

Visitor

3203 Views

8 replies

1 likes

black screen
blank screen
Window
  • 3203 Views
  • 8 replies
  • 1 likes

Change custom playlist sort order other than drag 'n' drop?

I frequently organize large playlists with the custom sort option. Unfortunately, the process with drag 'n' drop is really inefficient. For example, if I add a new song to a playlist with 500 songs, I have to drag it to the title column for the playl...

Music Fan

I frequently organize large playlists with the custom sort option. Unfortunately, the process with drag 'n' drop is really inefficient. For example, if I add a new song to a playlist with 500 songs, ...

AdamDamon

Spotify Star

2540 Views

4 replies

2 likes

custom order
sorting order
Sorting Playlists
  • 2540 Views
  • 4 replies
  • 2 likes