Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1937 Views

0 replies

2 likes

  • 1937 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

148820 Views

83 replies

27 likes

  • 148820 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

135039 Views

294 replies

22 likes

  • 135039 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11222 Views

1 replies

6 likes

  • 11222 Views
  • 1 replies
  • 6 likes

Solved!!Superuser Contribution Spotify desktop client not playing any songs

PlanPremiumCountryAustriaDevicePCOperating SystemWindows 10 My Question or IssueSince a few days, every single song in every public or private playlist is greyed out, as if it was removed. Doubleclicking on a greyed out song yields the familiar "This...

Casual Listener

Plan Premium Country Austria Device PC Operating System Windows 10   My Question or Issue Since a few days, every single song in every public or private playlist is greyed out, as if i...

Jeremy

Spotify Legend

679 Views

2 replies

0 likes

  • 679 Views
  • 2 replies
  • 0 likes

Superuser Contribution Full Discography Not Showing When Zoomed Out

PlanPremiumOperating SystemWindows 10 My Question or IssueDesktop version has the option to "zoom out" I have mine zoomed out 3 steps (max I believe), clicking the discography of an artist will only show 25 albums, if you're using the regular view sc...

Regular

Plan Premium Operating System Windows 10   My Question or Issue Desktop version has the option to "zoom out" I have mine zoomed out 3 steps (max I believe), clicking the discography of an ...

Novy

Moderator

1606 Views

10 replies

1 likes

  • 1606 Views
  • 10 replies
  • 1 likes

Superuser Contribution Something went wrong Try reloading the page

Hello, i tried using the app on my new laptop but got an error that said :a fire wall maybe blocking spotify. i tried several guids to solve this issue but nothing worked so i decided to use the web player , there i got a "Something went wrong Try re...

Newbie

Hello, i tried using the app on my new laptop but got an error that said :a fire wall maybe blocking spotify. i tried several guids to solve this issue but nothing worked so i decided to use the web ...

Jeremy

Spotify Legend

677 Views

1 replies

0 likes

  • 677 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stops working after some idle time.

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 Hey guys, i've got the following problem for some time now. After Spotify went into a kind of sleep state after not being used for about an hour, it doesnt come back alive, i cant start new ...

Casual Listener

Plan Premium Country Germany Device PC Operating System Windows 10   Hey guys,   i've got the following problem for some time now. After Spotify went into a kind of sleep state a...

CarlosE

Spotify Legend

2626 Views

3 replies

1 likes

  • 2626 Views
  • 3 replies
  • 1 likes

Superuser Contribution Desktop app won't play, can't add to queue.

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI can play spotify just fine with the web player, but when I open the Windows App, then I can't play music on the Windows App or the Web Player.On the Windows app, if I try t...

Regular

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I can play spotify just fine with the web player, but when I open the Windows App, then I can't pl...

Alex

Spotify Legend

914 Views

3 replies

0 likes

  • 914 Views
  • 3 replies
  • 0 likes

How do I find specific tracks in a Playlist

PremiumWindows 10 What has happened to the filter feature in the new desktop version?It's there on the phone, but not as far as I can see on desktop.So if I have a playlist with 2000 songs and I want to find a specific song, how do I go about it. Am ...

Roadie

Premium Windows 10   What has happened to the filter feature in the new desktop version? It's there on the phone,  but not as far as I can see on desktop. So if I have a playlist with ...

MarkWilliams123

Roadie

638 Views

2 replies

0 likes

  • 638 Views
  • 2 replies
  • 0 likes

Superuser Contribution Here's how to fix the - "NaN instead of 0:00" and songs not playing - problem!

[NOTE: THIS IS A WINDOWS 10 FIX, TRYING FIX THIS ON AN OLDER VERSION MAY CAUSE PROBLEMS, TEST AT YOUR OWN RISK] (My windows 10 currently is Italian based so I'm just guessing all the text based on my English level, but don't worry, just pay enough at...

Visitor

[NOTE: THIS IS A WINDOWS 10 FIX, TRYING FIX THIS ON AN OLDER VERSION MAY CAUSE PROBLEMS, TEST AT YOUR OWN RISK]   (My windows 10 currently is Italian based so I'm just guessing all the text ba...

Ver

Spotify Legend

558 Views

1 replies

0 likes

Fix
Problem Fix
  • 558 Views
  • 1 replies
  • 0 likes

Superuser Contribution Drag and drop, Cut & paste

Premium Windows 10 How or how do I reorder my Playlists without cut and paste? Playlist with 500 songs. Want to get song 499 to position 7. I tried select and drag, but Spotify's new scrolling function is tectonically slow and I would die of old age ...

Roadie

Premium  Windows 10   How or how do I reorder my Playlists without cut and paste?   Playlist with 500 songs. Want to get song 499 to position 7.   I tried select and drag, ...

Alex

Spotify Legend

523 Views

2 replies

2 likes

  • 523 Views
  • 2 replies
  • 2 likes

Superuser Contribution [Win10] Blank Screen On Start-up after Windows Reinstall

PlanPremiumCountryUnited KingdomDeviceASUS LaptopOperating SystemWindows 10 My Question or IssueHave been using Spotify desktop app for quite a while with no issue. Recently, I have reinstalled Windows 10 on my laptop for better performance. After re...

Casual Listener

Plan Premium Country United Kingdom Device ASUS Laptop Operating System Windows 10   My Question or Issue Have been using Spotify desktop app for quite a while with no issue. Recently,...

bainesliu

Visitor

3222 Views

8 replies

1 likes

black screen
blank screen
Window
  • 3222 Views
  • 8 replies
  • 1 likes

Change custom playlist sort order other than drag 'n' drop?

I frequently organize large playlists with the custom sort option. Unfortunately, the process with drag 'n' drop is really inefficient. For example, if I add a new song to a playlist with 500 songs, I have to drag it to the title column for the playl...

Music Fan

I frequently organize large playlists with the custom sort option. Unfortunately, the process with drag 'n' drop is really inefficient. For example, if I add a new song to a playlist with 500 songs, ...

AdamDamon

Spotify Star

2624 Views

4 replies

2 likes

custom order
sorting order
Sorting Playlists
  • 2624 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution Spotify desktop queue 50 track limit

I used to be able to see more then 50 tracks in my queue, now anything queued up after 50 is just invisible, i cant manage it. this essential creates a 50 track limit on creativity for crafting a playlist or setting a vibe. I've been paying for spoti...

Regular

I used to be able to see more then 50 tracks in my queue, now anything queued up after 50 is just invisible, i cant manage it. this essential creates a 50 track limit on creativity for crafting a pla...

Alex

Spotify Legend

1205 Views

1 replies

1 likes

bug
Desktop
Feature
limit
queue
Win10
Windows
  • 1205 Views
  • 1 replies
  • 1 likes

Play a song with cmd in a specific time

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10 My Question or Issue Hi,i tell you my situation. Before updating the spotify desktop application, I used a code in cmd to open spotify and it would automatically play a song of my choice a...

Visitor

Plan Premium Country Argentina Device PC Operating System Windows 10   My Question or Issue   Hi,i tell you my situation.   Before updating the spotify desktop applicati...

1077 Views

0 replies

0 likes

cmd
excecute
Win
Window
Windows 10
  • 1077 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why is my Username a number?

Hello, On the Spotify Desktop app on my windows 10 device it is showing my username as a number. However on my app on my iphone it shows my name as the username? How can two devices be showing a different username even though their logged into the sa...

Newbie

Hello,   On the Spotify Desktop app on my windows 10 device it is showing my username as a number. However on my app on my iphone it shows my name as the username?   How can two devices...

Ver

Spotify Legend

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to see the entirety of the "Appears on" section from an artist?

PlanFree/PremiumCountryFranceDeviceASUSTek Computer Inc.Operating SystemWindows 10 My Question or IssueAnybody has a solution to see the entirety of "Appears on" section from an artist like before? With the update it only shows randomly chosen albums...

Regular

Plan Free/Premium Country France Device ASUSTek Computer Inc. Operating System Windows 10   My Question or Issue Anybody has a solution to see the entirety of "Appears on" section from...

Novy

Moderator

1195 Views

9 replies

0 likes

  • 1195 Views
  • 9 replies
  • 0 likes

Superuser Contribution Show desktop overlay when using media keys is broken for podcasts

PlanPremiumCountryCzechiaDevicePCOperating SystemWindows 10 My Question or IssueThe "Show desktop overlay when using media keys" preferences toggle works correctly only for music, where it correctly removes the annoying media overlay on Windows, but ...

Music Fan

Plan Premium Country Czechia Device PC Operating System Windows 10   My Question or Issue The "Show desktop overlay when using media keys" preferences toggle works correctly only for m...

Ver

Spotify Legend

1543 Views

6 replies

0 likes

  • 1543 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can not view podcast video at reasonable size without going fullscreen

PlanPremiumCountryCzechiaDevicePCOperating SystemWindows 10 My Question or IssueI do not understand why the Spotify podcasting experience has to continue to be so insanely shitty even almost a year after JRE podcast has been taken hostage by Spotify....

Music Fan

  Plan Premium Country Czechia Device PC Operating System Windows 10   My Question or Issue I do not understand why the Spotify podcasting experience has to continue to be so ins...

Mihail

Spotify Legend

870 Views

1 replies

0 likes

  • 870 Views
  • 1 replies
  • 0 likes

Superuser Contribution Black Screen bug on fresh new Windows 10 21H1

DeviceSelf Assembled Desktop PCOperating SystemNewly installed Windows 10 21H1 My Question or IssueI just newly installed a windows 10 professional from Windows media creator. After the installation, I opened the Microsoft Store and download the UWP ...

Casual Listener

  Device Self Assembled Desktop PC Operating System Newly installed Windows 10 21H1   My Question or Issue I just newly installed a windows 10 professional from Windows media creator...

heikotam

Visitor

1688 Views

2 replies

0 likes

bug
  • 1688 Views
  • 2 replies
  • 0 likes

Superuser Contribution Media keys no longer work

PlanPremiumCountryNetherlands DeviceWindows systems including: self-built and Surface Pro 7Operating SystemWindows 10 20H2 (both devices) My Question or IssueMedia keys DO NOT work. I am not able to go forward, backward or play/pause a song. At first...

Casual Listener

Plan Premium Country Netherlands   Device Windows systems including: self-built and Surface Pro 7 Operating System Windows 10 20H2 (both devices)   My Question or Issue Media k...

Jeremy

Spotify Legend

613 Views

1 replies

0 likes

[Windows]
  • 613 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why doesn't the video player work?

Video playback doesn't work - it's a blank screen, and clicking on "show video" does nothing - when playing podcasts, although audio works. This is for all devices I've encountered: iOS app, web player, desktop app. To get video to display then a sec...

Visitor

Video playback doesn't work - it's a blank screen, and clicking on "show video" does nothing - when playing podcasts, although audio works.  This is for all devices I've encountered: iOS app, we...

Yordan

Moderator

17017 Views

5 replies

0 likes

  • 17017 Views
  • 5 replies
  • 0 likes

Solved!! [Desktop][Playlists] Sort songs by date added on the top of the playlist

When you choose the sort option "date added" on the desktop app the songs show in order from the first song you added in the playlist. It should be an option to reverse that function so the songs last added to the playlist is at the top. It is really...

Newbie

When you choose the sort option "date added" on the desktop app the songs show in order from the first song you added in the playlist. It should be an option to reverse that function so the songs las...

AdamDamon

Spotify Star

1129 Views

3 replies

1 likes

Desktop
Playlists
  • 1129 Views
  • 3 replies
  • 1 likes