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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2390 Views

0 replies

4 likes

  • 2390 Views
  • 0 replies
  • 4 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

154811 Views

83 replies

27 likes

  • 154811 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

148003 Views

295 replies

22 likes

  • 148003 Views
  • 295 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11470 Views

1 replies

6 likes

  • 11470 Views
  • 1 replies
  • 6 likes

Superuser Contribution Why is my Username a number?

Hello, On the Spotify Desktop app on my windows 10 device it is showing my username as a number. However on my app on my iphone it shows my name as the username? How can two devices be showing a different username even though their logged into the sa...

Newbie

Hello,   On the Spotify Desktop app on my windows 10 device it is showing my username as a number. However on my app on my iphone it shows my name as the username?   How can two devices...

Ver

Spotify Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to see the entirety of the "Appears on" section from an artist?

PlanFree/PremiumCountryFranceDeviceASUSTek Computer Inc.Operating SystemWindows 10 My Question or IssueAnybody has a solution to see the entirety of "Appears on" section from an artist like before? With the update it only shows randomly chosen albums...

Regular

Plan Free/Premium Country France Device ASUSTek Computer Inc. Operating System Windows 10   My Question or Issue Anybody has a solution to see the entirety of "Appears on" section from...

Novy

Moderator

1245 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Superuser Contribution Show desktop overlay when using media keys is broken for podcasts

PlanPremiumCountryCzechiaDevicePCOperating SystemWindows 10 My Question or IssueThe "Show desktop overlay when using media keys" preferences toggle works correctly only for music, where it correctly removes the annoying media overlay on Windows, but ...

Music Fan

Plan Premium Country Czechia Device PC Operating System Windows 10   My Question or Issue The "Show desktop overlay when using media keys" preferences toggle works correctly only for m...

Ver

Spotify Legend

1597 Views

6 replies

0 likes

  • 1597 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can not view podcast video at reasonable size without going fullscreen

PlanPremiumCountryCzechiaDevicePCOperating SystemWindows 10 My Question or IssueI do not understand why the Spotify podcasting experience has to continue to be so insanely shitty even almost a year after JRE podcast has been taken hostage by Spotify....

Music Fan

  Plan Premium Country Czechia Device PC Operating System Windows 10   My Question or Issue I do not understand why the Spotify podcasting experience has to continue to be so ins...

Mihail

Spotify Legend

889 Views

1 replies

0 likes

  • 889 Views
  • 1 replies
  • 0 likes

Superuser Contribution Black Screen bug on fresh new Windows 10 21H1

DeviceSelf Assembled Desktop PCOperating SystemNewly installed Windows 10 21H1 My Question or IssueI just newly installed a windows 10 professional from Windows media creator. After the installation, I opened the Microsoft Store and download the UWP ...

Casual Listener

  Device Self Assembled Desktop PC Operating System Newly installed Windows 10 21H1   My Question or Issue I just newly installed a windows 10 professional from Windows media creator...

heikotam

Visitor

1711 Views

2 replies

0 likes

bug
  • 1711 Views
  • 2 replies
  • 0 likes

Superuser Contribution Media keys no longer work

PlanPremiumCountryNetherlands DeviceWindows systems including: self-built and Surface Pro 7Operating SystemWindows 10 20H2 (both devices) My Question or IssueMedia keys DO NOT work. I am not able to go forward, backward or play/pause a song. At first...

Casual Listener

Plan Premium Country Netherlands   Device Windows systems including: self-built and Surface Pro 7 Operating System Windows 10 20H2 (both devices)   My Question or Issue Media k...

Jeremy

Spotify Legend

637 Views

1 replies

0 likes

[Windows]
  • 637 Views
  • 1 replies
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Solved!!Superuser Contribution Why doesn't the video player work?

Video playback doesn't work - it's a blank screen, and clicking on "show video" does nothing - when playing podcasts, although audio works. This is for all devices I've encountered: iOS app, web player, desktop app. To get video to display then a sec...

Visitor

Video playback doesn't work - it's a blank screen, and clicking on "show video" does nothing - when playing podcasts, although audio works.  This is for all devices I've encountered: iOS app, we...

Yordan

Moderator

17356 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Solved!! [Desktop][Playlists] Sort songs by date added on the top of the playlist

When you choose the sort option "date added" on the desktop app the songs show in order from the first song you added in the playlist. It should be an option to reverse that function so the songs last added to the playlist is at the top. It is really...

Newbie

When you choose the sort option "date added" on the desktop app the songs show in order from the first song you added in the playlist. It should be an option to reverse that function so the songs las...

AdamDamon

Community Legend

1178 Views

3 replies

1 likes

Desktop
Playlists
  • 1178 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Interface bugged on startup

PlanPremiumCountryUKDevicePCOperating SystemWin10 My Question or IssueWhen I start up my machine I am always having issues with the interface on spotify. I can for example press play and listen to the last song that was playing but I cant search for ...

Casual Listener

  Plan Premium Country UK Device PC Operating System Win10   My Question or Issue When I start up my machine I am always having issues with the interface on spotify. I can for ex...

Alex

Spotify Legend

814 Views

3 replies

0 likes

  • 814 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify sound quality and volume goes down when I tab into a game.

PlanPremiumCountryUSDeviceDesktopOperating SystemWindows 10 It doesn't seem to matter what game, nor does it matter whether the game is fullscreen/borderless/windowed. It doesn't happen with chrome or anything. I've already updated windows, restarted...

Newbie

Plan Premium Country US Device Desktop Operating System Windows 10   It doesn't seem to matter what game, nor does it matter whether the game is fullscreen/borderless/windowed. It doe...

andreluizgrocha

Newbie

11224 Views

6 replies

1 likes

  • 11224 Views
  • 6 replies
  • 1 likes

Superuser Contribution Web Player stopped working

PlanFree/remiumCountry DeviceDesktop ComputerOperating SystemWindows 10 My Question or IssueMy Spotify stopped working. The web player receives this error, "Enable secure playback in your browser". I use Firefox as my default browser, and I have chec...

Casual Listener

Plan Free/ remium Country     Device Desktop Computer Operating System Windows 10   My Question or Issue My Spotify stopped working.  The web player receives this erro...

Mihail

Spotify Legend

578 Views

1 replies

1 likes

  • 578 Views
  • 1 replies
  • 1 likes

Superuser Contribution Default name for playlist created from album doesn't include artist name anymore

Before the UI change when you created a playlist from an album the default name would be "Album name - Artist name" (at some point in the past, it used to be "Artist name - Album name" which I liked even more, but I can live with the other option as ...

Newbie

Before the UI change when you created a playlist from an album the default name would be "Album name - Artist name" (at some point in the past, it used to be "Artist name - Album name" which I liked ...

maxhoyer

Newbie

718 Views

2 replies

1 likes

  • 718 Views
  • 2 replies
  • 1 likes

Superuser Contribution Let me **bleep** suggestions from the app

PlanPremiumCountryUS DeviceWindows PCOperating SystemWindows 10 My Question or IssueI have been presented with a suggested podcast that contains a word that isn't allowed on this forum in the title. This word is not safe for work, and isn't acceptabl...

Music Fan

Plan Premium Country US   Device Windows PC Operating System Windows 10   My Question or Issue I have been presented with a suggested podcast that contains a word that isn't allo...

Jeremy

Spotify Legend

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Inconsistency with rounded icons

PlanPremium (Family)CountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueThe icons for Liked Songs and Create Playlist are not rounded, while the Your Episodes icon is rounded.

Casual Listener

Plan Premium (Family) Country USA Device Desktop Operating System Windows 10   My Question or Issue The icons for Liked Songs and Create Playlist are not rounded, while the Your Episod...

Alex

Spotify Legend

548 Views

1 replies

0 likes

desktop app
Windows 10
  • 548 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't I search a genre on desktop app like mobile does?

PlanPremiumCountrySouth KoreaDevicePCOperating SystemWindows 10 My Question or IssueIf I search a genre on mobile app, i can immediatly see the link to the specific genre page. (ex. If I search "disney" on mobile, i can see disney genre page on top o...

Visitor

Plan Premium Country South Korea Device PC Operating System Windows 10   My Question or Issue If I search a genre on mobile app, i can immediatly see the link to the specific genre pag...

Gmpanda

Visitor

5171 Views

4 replies

1 likes

  • 5171 Views
  • 4 replies
  • 1 likes

Superuser Contribution Cannot Uninstall Spotify from Windows 10

Installed Desktop version of Spotify from official website (not windows store) long ago.Accidentally installed Spotify app from windows store and uninstalled it. Then began to receive error message "Spotify failed to migrate some of your data" every ...

Casual Listener

Installed Desktop version of Spotify from official website (not windows store) long ago. Accidentally installed Spotify app from windows store and uninstalled it. Then began to receive error message...

Alex

Spotify Legend

1738 Views

3 replies

0 likes

  • 1738 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to fix error, "Something went wrong, try reloading the page"?

PlanFreeCountryUnited StatesDevicePCOperating SystemWindows My Question or IssueHey! So whenever I try to open my Spotify Desktop Application, it prompts me with the error, "Something went wrong, try reloading the page". I was wondering if there is a...

Casual Listener

Plan Free Country United States Device PC Operating System Windows   My Question or Issue Hey! So whenever I try to open my Spotify Desktop Application, it prompts me with the error, "...

Alex

Spotify Legend

1823 Views

3 replies

0 likes

  • 1823 Views
  • 3 replies
  • 0 likes

[Web Player][Other] The player works weird after my account upgraded to premium account

I upgraded my acc to premium twice. However, after I upgraded my acc, the player won't work well (I use the Spotify web player). I chose a song to play but it won't play and skip to the next few songs. When it finally stops on a song it won't stream ...

Visitor

I upgraded my acc to premium twice. However, after I upgraded my acc, the player won't work well (I use the Spotify web player). I chose a song to play but it won't play and skip to the next few song...

640 Views

0 replies

0 likes

Other
Web Player
  • 640 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify not recognizing internet connectivity

PlanFamily PremiumCountryVietnamDeviceLenovo Gaming LaptopOperating SystemWindows 10 My Question or IssueSometimes my Windows 10 system does not recognize it's own connectivity to the Internet. It will display that there is a LAN network connection b...

Music Fan

Plan Family Premium Country Vietnam Device Lenovo Gaming Laptop Operating System Windows 10   My Question or Issue Sometimes my Windows 10 system does not recognize it's own connectivi...

Alex

Spotify Legend

1417 Views

1 replies

0 likes

  • 1417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot download playlist on Windows 10 desktop

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueI purchased Spotify premium 2 days ago and cannot download my playlist. I've updated Spotify, removed it twice fully and my playlist won't download. This occurs on the Wi...

Visitor

Plan Premium Country UK Device Desktop Operating System Windows 10   My Question or Issue I purchased Spotify premium 2 days ago and cannot download my playlist. I've updated Spotify, ...

Novy

Moderator

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes