Error code: accesspoint:39 Can't log in

Reply
Highlighted

Error code: accesspoint:39 Can't log in

Casual Listener

Plan

Premium Duo

Country

South Africa

Device

Laptop

Operating System

Windows

 

My Question or Issue

I cannot log into my Desktop app. It gives an Error code: accesspoint:39 error. I have tried all of the following:

 

  • Uninstalled and reinstalled spotify app
  • Changed country in spotify account
  • Changed proxy settings to no proxy in spotify app
  • Allowed spotify access on Windows firewall
  • Have tried logging out of all devices and logging back in
  • Have tried using different networks and internet connections

None of it has worked.

Please help.

3 Replies
Highlighted

Re: Error code: accesspoint:39 Can't log in

Moderator
Moderator

Hey there @jacophilipvanwy,

 

Welcome to the Community!

 

There might be a few reasons for getting this error message when trying to log in. We recommend you try the following:

 

  • Remove all entries from the Windows hosts file (not just the Spotify ones)
  • Uninstall any ad-blocker apps
  • Run Windows in Safe Mode with Networking - if the app works with no issues there, we'd suggest adjusting different network settings and uninstalling any software that might be conflicting with Spotify's connectivity
  • Try restarting your computer in Safe mode with Networking enabled (usually accessible by pressing F8 during boot-up) and try deleting all files containing Spotify again from there before downloading and installing Spotify from the Windows Apps store
  • If possible, try connecting your desktop to the internet via a mobile hot spot. Should the app work through it, consult with your router's manufacturer
  • If you're on a non-personal device or network (student laptop, student network, corporate laptop, corporate network) get in touch with the administrator for more help

 

If none of the above helps, send us a screenshot displaying the error message you get. Just attach the image to your next response to us by using the Insert Photos option in the post editor. This way we can take a closer look at the issue. 

 

Hope this helps. If you have more questions, don't hesitate to reach out again. 

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson
Highlighted

Re: Error code: accesspoint:39 Can't log in

Casual Listener

Capture.JPG

Unfortunately none of the suggestions worked.

Highlighted

Re: Error code: accesspoint:39 Can't log in

Community Legend

Hey there @jacophilipvanwy,

 

Thanks for reaching out again.

 

We have another suggestion. Try logging in your account page and changing your Country settings. If you've recently been abroad, make sure you select the country you are currently in. If that's already the case, try switching back to the last country you've been to. 

 

Keep us in the loop. We'll be on the lookout for your reply.

 

Have a great day!

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
SUGGESTED POSTS