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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1639 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145449 Views

83 replies

27 likes

  • 145449 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130346 Views

294 replies

22 likes

  • 130346 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10975 Views

1 replies

6 likes

  • 10975 Views
  • 1 replies
  • 6 likes

Solved!!Superuser Contribution LOONA artwork is too cropped on windows fullscreen

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueThe current artowk for LOONA is cropped, showing only 10 members, could this be fixed to show all 12 members? Not a big issue but just a bit rough for the 2 girls (Heejin & Olivia) tha...

Casual Listener

Plan Premium Device PC Operating System Windows 10   My Question or Issue The current artowk for LOONA is cropped, showing only 10 members, could this be fixed to show all 12 members?&nb...

Jeremy

Spotify Legend

1026 Views

7 replies

1 likes

artwork
LOONA
  • 1026 Views
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Superuser Contribution Spotify refuses to play certain songs

PlanFreeCountryNorth AmericaDeviceMicrosoft Surface ProOperating SystemWindows 10 My Question or IssueMy spotify skips over my recently added songs and will not play them no matter what I do, I uninstalled the app, restarted my device, logged out. It...

Casual Listener

Plan Free Country North America Device Microsoft Surface Pro Operating System Windows 10   My Question or Issue My spotify skips over my recently added songs and will not play them no ...

OscarDC

Moderator

941 Views

7 replies

0 likes

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  • 7 replies
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Solved!!Superuser Contribution [SOLVED] Songs won't download for offline use

Hi, I'm using the spotify app version 1.1.63.568 on windows 10. For some reason my songs have stopped downloading. If I add a song to a playlist marked as download for offline, the song starts downloading but it never finishes. Files that were alread...

Casual Listener

Hi, I'm using the spotify app version 1.1.63.568 on windows 10. For some reason my songs have stopped downloading. If I add a song to a playlist marked as download for offline, the song starts downlo...

Eni

Moderator

1592 Views

2 replies

0 likes

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  • 2 replies
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Discover weekly suddenly missing

PlanFree/PremiumCountryThe NetherlanndsDeviceDesktopOperating SystemWindows 10 My Question or IssueThis morning I was excited to go through my new discover weekly, only to realise it cannot be found anywhere. What happened?Discover weekly has been th...

Music Fan

Plan Free/Premium Country The Netherlannds Device Desktop Operating System Windows 10   My Question or Issue This morning I was excited to go through my new discover weekly, only to re...

MateusM

Spotify Star

408 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] Show other album releases on desktop

The desktop version of Spotify doesn't show the alternate releases of albums, which is very frustrating. The web player shows the other releases as a dropdown under the album, like the old Spotify did, but the desktop doesn't.

Visitor

The desktop version of Spotify doesn't show the alternate releases of albums, which is very frustrating. The web player shows the other releases as a dropdown under the album, like the old Spotify di...

CarlosE

Spotify Legend

302 Views

1 replies

0 likes

Desktop
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Superuser Contribution Spotify Can't Play This Right Now, If You Have The File On Your Computer You Can Import It

PlanFree/PremiumCountry Device(Custom Built Desktop: Ryzen 9 5900x, RTX 3070, 32 gb 3600mhz ram, 1 tb samsung 980 pro ssd)Operating System(Windows 10) My Question or IssueSpotify Can't Play This Right Now, If You Have The File On Your Computer You Ca...

Newbie

Plan Free/Premium Country   Device (Custom Built Desktop: Ryzen 9 5900x, RTX 3070, 32 gb 3600mhz ram, 1 tb samsung 980 pro ssd) Operating System (Windows 10)   My Question or Issue...

Novy

Moderator

405 Views

1 replies

0 likes

  • 405 Views
  • 1 replies
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Superuser Contribution [Desktop][Podcasts] Podcast episode sorting does not work

Sorting the episodes of a specific podcast by date has been requested and implemented - but the feature does not work properly on the desktop application. When opening the page for a podcast show, the default episode sorting seems to be by data ('New...

Visitor

Sorting the episodes of a specific podcast by date has been requested and implemented - but the feature does not work properly on the desktop application. When opening the page for a podcast show, th...

Novy

Moderator

395 Views

1 replies

0 likes

Desktop
Podcasts
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Solved!!Superuser Contribution One playlist not showing up

PlanPremiumCountrySingaporeOperating SystemWindows 10 My Question or IssueOne of my playlists on my desktop app is not showing up... Not sure what the issue is? I didn't notice it till today, but it could be because I only used this playlist again to...

Music Fan

Plan Premium Country Singapore Operating System Windows 10   My Question or Issue One of my playlists on my desktop app is not showing up... Not sure what the issue is? I didn't notice i...

Sebastro

Newbie

6428 Views

6 replies

0 likes

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Superuser Contribution Spotify web keep skipping songs and play only first 10 seconds then stops

I'm having an annoying issue with Spotyfy web, as title, Spotify web keeps skipping first five songs when press play. Furthermore, it plays only first 10 seconds of a song and then stops. It's really annoying. I'm using is at work and I'm not allowed...

Casual Listener

I'm having an annoying issue with Spotyfy web,   as title, Spotify web keeps skipping first five songs when press play. Furthermore, it plays only first 10 seconds of a song and then stops. &...

Alex

Spotify Legend

724 Views

1 replies

0 likes

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Superuser Contribution Some local files can't be played anymore

PlanPremiumCountryJapanDeviceDesktop PCOperating SystemWindows 10 My Question or IssueSome local files that were perfectly playable yesterday can't be played anymore on the desktop app. They're greyed out in my "liked songs" and the message I get is ...

Visitor

Plan Premium Country Japan Device Desktop PC Operating System Windows 10   My Question or Issue Some local files that were perfectly playable yesterday can't be played anymore on the d...

Ver

Spotify Legend

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
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Superuser Contribution Same recommendation in discover

Never had that problem before it usually change everyday.It keep showing this same recommendation over and over.It's easier than searching for an artist and go to fans also like.https://www.youtube.com/watch?v=h_tGusHFwUk

Regular

Never had that problem before it usually change everyday. It keep showing this same recommendation over and over. It's easier than searching for an artist and go to fans also like. https...

CarlosE

Spotify Legend

1304 Views

13 replies

0 likes

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Superuser Contribution Drag and drop songs into playlist Windows app no longer works.

You used to be able to drag and drop a song into a playlist by dragging it into the list of songs in that playlist to add it to the playlist, that no longer works. I keep thinking I've added a song to a playlist only to find it didn't actually get ad...

Visitor

You used to be able to drag and drop a song into a playlist by dragging it into the list of songs in that playlist to add it to the playlist, that no longer works.   I keep thinking I've added...

CarlosE

Spotify Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
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Superuser Contribution Take me to the same place where i was, when I use the "go-back" button.

When i click on a podcast in a list to read more about the title and want to "go back" to the overall list i click the "go-back" button. However, that takes me to the top of the site/list and i have to scroll down again to where i was.That is very an...

Visitor

When i click on a podcast in a list to read more about the title and want to "go back" to the overall list i click the "go-back" button. However, that takes me to the top of the site/list and i have ...

CarlosE

Spotify Legend

249 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Spotify app randomly switches playlist

PlanPremiumCountryUSA DeviceHappens on PC, Alexa echo, LG Stylo4+Operating SystemWindows 10, Android. My Question or IssueIssue: Spotify will randomly swap to playlist > By JustinL and volume will drop to 0%I haven't been able to find an exact trigge...

Casual Listener

Plan Premium Country USA   Device Happens on PC, Alexa echo, LG Stylo4+ Operating System Windows 10, Android.   My Question or Issue Issue: Spotify will randomly swap to playlist...

Novy

Moderator

760 Views

5 replies

0 likes

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Solved!! How do I make of suggest an edit to a song credit?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

AdamDamon

Spotify Star

857 Views

1 replies

0 likes

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Superuser Contribution Can't scroll on full screen mode

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueHi,I can't scroll through the song while full screen mode is on. There's no moving point on the progress bar, so I can't go back or forth with the mouse. Shift + left/righ...

Roadie

Plan Premium Country Poland Device PC Operating System Windows 10   My Question or Issue Hi, I can't scroll through the song while full screen mode is on. There's no moving point on t...

MafeG

Spotify Legend

887 Views

3 replies

3 likes

  • 887 Views
  • 3 replies
  • 3 likes

Superuser Contribution Noise Levels Jumps to 100% When I Open the App

PlanStudentCountryUSADevicePCOperating SystemWindows 10 My Question or IssueLately, I have come across a really weird issue. When I wear headphones I keep the volume at 60% however, just the other day when I opened spotify it raised the volume to 100...

Casual Listener

Plan Student Country USA Device PC Operating System Windows 10   My Question or Issue Lately, I have come across a really weird issue. When I wear headphones I keep the volume at 60% h...

Eni

Moderator

1359 Views

3 replies

0 likes

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Superuser Contribution Spotify lyrics cropped

PlanFreeOperating SystemWindows 10 My Question or Issue:In the new Spotify update, I've noticed that most of the lyrics in song are cropped and are not fully showing. There is also a grey bar below for the ads but no ads ever show up and it ends up h...

Casual Listener

Plan Free Operating System Windows 10   My Question or Issue: In the new Spotify update, I've noticed that most of the lyrics in song are cropped and are not fully showing. There is a...

Alex

Spotify Legend

3617 Views

3 replies

1 likes

  • 3617 Views
  • 3 replies
  • 1 likes

Superuser Contribution spotify overlay not working in Windows 11

PlanPremiumCountryUSA DeviceWindows desk topOperating SystemWindows 11 My Question or Issue So I upgraded to windows 11 but the spotify music overlay does not show up. It's checked on in the settings. I tried both the App and normal version of Spotif...

Regular

Plan Premium Country USA   Device Windows desk top Operating System Windows 11   My Question or Issue   So I upgraded to windows 11 but the spotify music overlay does not s...

jmsaws2

Visitor

83607 Views

43 replies

47 likes

  • 83607 Views
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Superuser Contribution Spotify Desktop AND Web Player do not work on any browser

PlanPremiumCountryFranceDevicei've a gaming computer so hardware is not the problem.Operating SystemWindows 8.1My Question or IssueHello.I've got the following problem for like one year now. (Sorry for my bad english).Whenever i want to listen to Spo...

Visitor

Plan Premium Country France Device i've a gaming computer so hardware is not the problem. Operating System Windows 8.1 My Question or Issue Hello. I've got the following problem for like on...

CarlosE

Spotify Legend

1183 Views

1 replies

0 likes

brave
chrome
Desktop
ip adress
Mozilla
Nonsense
opera
VPN
Web Player
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