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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 136011 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 136011 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 52459 Views
  • 0 replies
  • 33 likes
  • Windows
  • 52459 Views
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  • 33 likes

Superuser Contribution The app keeps crushing

PlanPremium Operating SystemWindows 10 My IssueThe app crushes after couple seconds it starts running. It never goes beyond couple seconds. I tried clean reinstall but nothing changed, my system and all the drivers are up-to-date.

  • Casual Listener
  • Plan Premium   Operating System Windows 10   My Issue The app crushes after couple seconds it starts running. It never goes beyond couple seconds. I tried clean reinstall but nothing...
  • Jeremy
  • Spotify
  • 445 Views
  • 5 replies
  • 4 likes
  • 445 Views
  • 5 replies
  • 4 likes

Superuser Contribution Why does Spotify hides the Windows volume icon from the tray?

Why does the Windows volume icon immediately disappears from the tray while Spotify is running?This happens even with the desktop overlay option disabled. What is the point of that?The volume icon is an easy way to adjust the volume with the mouse.

  • Music Fan
  • Why does the Windows volume icon immediately disappears from the tray while Spotify is running? This happens even with the desktop overlay option disabled. What is the point of that? The volume ico...
  • Ver
  • Spotify Legend
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Connection error 04

PlanPremiumCountryGermanyDeviceDesktop PC with LAN connectionOperating SystemWindows 10 My Question or IssueDear Spotify Support and Community,since a few days my Spotify got some connection issues. It shows the errorcode 04 and states "No connection...

  • Visitor
  • Plan Premium Country Germany Device Desktop PC with LAN connection Operating System Windows 10   My Question or Issue Dear Spotify Support and Community, since a few days my Spotify g...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

windows offline bug - do something or I will go to competition / easy fix

Spotify is not checking internet connection but rely on windows internal and bugged mechanism. It causes error code: 4 even if there is connection, and it is even more annoying when there is specific virtual switches configuration, making spotify unu...

  • Casual Listener
  • Spotify is not checking internet connection but rely on windows internal and bugged mechanism. It causes error code: 4 even if there is connection, and it is even more annoying when there is specific...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Superuser Contribution Desktop client becomes very slow after using Search filter within a huge playlist

PlanPremiumCountrySwedenDeviceWindows 10 PCOperating SystemWindows 10 Home 64-bit, latest update (2004) My Question or IssueHi, Lately, in the Windows desktop client, I have had massive issues with the performance after using the search Filter within...

  • Regular
  • Plan Premium Country Sweden Device Windows 10 PC Operating System Windows 10 Home 64-bit, latest update (2004)   My Question or Issue Hi,   Lately, in the Windows desktop client...
  • warisz00r
  • Newbie
  • 2210 Views
  • 18 replies
  • 7 likes
  • Client
    Lag
    memory leak
    playlist issue
  • 2210 Views
  • 18 replies
  • 7 likes

Superuser Contribution Favourite songs are playing in reverse order

PlanPremiumCountryUKDeviceDesktop (Windows)Operating SystemWindows 10 home My Question or IssueSince a few days I am experiencing an issue while playing my favourite songs.I sorted the playlist by DATE I added the songs.The oldest added first, the ne...

  • Visitor
  • Plan Premium Country UK Device Desktop (Windows) Operating System Windows 10 home   My Question or Issue Since a few days I am experiencing an issue while playing my favourite songs. ...
  • Ver
  • Spotify Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution reconnect issue

PlanPremiumCountryPolandDeviceDesktopOperating SystemWindows 10 My Question or Issueafter losing internet connection, spotify displays an information about going offline and that the application will try to connect automatically when an internet conn...

  • Newbie
  • Plan Premium Country Poland Device Desktop Operating System Windows 10   My Question or Issue after losing internet connection, spotify displays an information about going offline and ...
  • Ivan
  • Spotify Legend
  • 470 Views
  • 1 replies
  • 0 likes
  • 470 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Connect] My Songs Are Auto Skipping, Which Means I can't enjoy my Subscription.

This is not an idea, but Spotify sucks and I can't post as an issue so... can someone help with playback? Video

  • Visitor
  • This is not an idea, but Spotify sucks and I can't post as an issue so... can someone help with playback?   Video
  • Ivan
  • Spotify Legend
  • 148 Views
  • 1 replies
  • 0 likes
  • Connect
    Desktop
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Search Results Limited

PlanPremiumCountryUnited StatesDeviceLaptopOperating SystemWindows 10 My Question or IssueThe most recent Spotify Desktop update (1.1.43.700) seems to have severely limited the amount of search results that appear. When choosing "see all" while searc...

  • Casual Listener
  • Plan Premium Country United States Device Laptop Operating System Windows 10   My Question or Issue The most recent Spotify Desktop update (1.1.43.700) seems to have severely limited t...
  • Alex
  • Moderator
  • 513 Views
  • 1 replies
  • 2 likes
  • 513 Views
  • 1 replies
  • 2 likes

Solved!! A different song is played than what I expect

PlanPremiumCountryAustria DeviceDesktop PCOperating SystemWindows 10 My Question or IssueI would like to play a song from "Gentleman" called "Staubsauger", I hit the play button but it then plays from "Coldplay" a song called "Everthings's Not Lost"....

  • Casual Listener
  • Plan Premium Country Austria   Device Desktop PC Operating System Windows 10   My Question or Issue I would like to play a song from "Gentleman" called "Staubsauger", I hit the p...
  • DannyH
  • Casual Listener
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Playlist Not Showing in Spotify Artist App / Desktop

Hi there, I have a playlist which includes several of my own tracks. It has generated several hundred streams to date and has so far always been showing up in the "Playlists" tab of the Spotify Artist App / Desktop. As of two days ago, it is no longe...

  • Casual Listener
  • Hi there,   I have a playlist which includes several of my own tracks. It has generated several hundred streams to date and has so far always been showing up in the "Playlists" tab of the Spot...
  • Billy-J
  • Spotify Star
  • 273 Views
  • 3 replies
  • 2 likes
  • 273 Views
  • 3 replies
  • 2 likes

Can´t hear anythign when palying at Spotify App

PlanPremiumCountryUSADevicePC Lenovo W530 Operating SystemWindows 10 My Question or IssueWhile I can hear when using the Spotify web, I can't when using the app.I am palying it at my phone and can select my PC as device but as soon as I select my PC ...

  • Visitor
  • Plan Premium Country USA Device PC Lenovo W530   Operating System Windows 10   My Question or Issue While I can hear when using the Spotify web, I can't when using the app. I am...
  • Pinehurst_Ken
  • Regular
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

Superuser Contribution All Playlists Wiped and Nothing is Playing

PlanFreeCountryUSDevicePCOperating SystemWindows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have reinstalled Spotify multiple times, and cleanly reinstalled as well. Everytime, however, all my music is missing from my playlists a...

  • Visitor
  • Plan Free Country US Device PC Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have reinstalled Spotify multiple times, and cleanly r...
  • Elena
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Text(lyrics)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehallo sorry for my english but my question is:where the text or lyrics on ps app ????? where ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue hallo s...
  • AeroZ
  • Composer
  • 503 Views
  • 2 replies
  • 0 likes
  • text
  • 503 Views
  • 2 replies
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Superuser Contribution Spotify closes when I go online

PlanPremium FamilyCountryEnglandDevicePCOperating SystemWindows 10 My Question or IssueUsing desktop Spotify- Not the app.Okay so I just restarted my computer earlier on, And now my spotify closes itself when it connects to the internet. Whenever I c...

  • Visitor
  •   Plan Premium Family Country England Device PC Operating System Windows 10   My Question or Issue Using desktop Spotify- Not the app. Okay so I just restarted my computer earli...
  • Jeremy
  • Spotify
  • 247 Views
  • 2 replies
  • 1 likes
  • 247 Views
  • 2 replies
  • 1 likes

Superuser Contribution Does Spotify play m4a files?

PlanFreeCountryEngland DevicePCOperating SystemWindows 10 My Question or Issue

  • Casual Listener
  • Plan Free Country England   Device PC Operating System Windows 10   My Question or Issue    
  • Jeremy
  • Spotify
  • 12697 Views
  • 3 replies
  • 0 likes
  • 12697 Views
  • 3 replies
  • 0 likes

When starting spotify a message appears that says "installing spotify"

PlanFree/PremiumCountrySpainDeviceLenovoOperating SystemWindows 10 My Question or Issue When starting spotify a message appears that says "installing spotify"

  • Casual Listener
  •   Plan Free/Premium Country Spain Device Lenovo Operating System Windows 10   My Question or Issue   When starting spotify a message appears that says "installing spotify"
  • Billy-J
  • Spotify Star
  • 200 Views
  • 3 replies
  • 0 likes
  • 200 Views
  • 3 replies
  • 0 likes

Superuser Contribution Lyrics Reset after Pressing the Like Button

So i'm using spotify on Windows 10, and i just find out, if you like a music while seeing the lyrics, the same will reset and not work for that song until it finishes. i'm not troubled by this, just posting 'cause it's an easy fix for something so si...

  • Visitor
  • So i'm using spotify on Windows 10, and i just find out, if you like a music while seeing the lyrics, the same will reset and not work for that song until it finishes.   i'm not troubled by th...
  • Ver
  • Spotify Legend
  • 323 Views
  • 2 replies
  • 2 likes
  • "Windows" "Bug"
  • 323 Views
  • 2 replies
  • 2 likes

Superuser Contribution Friend Feed won't load all my friends

When I went into Spotify this morning, I was shocked to see that my friends list had shrank to a mere 7, a drop from the 30+ I had the other day. Are they failing to load? I redownloaded it, and tried everything that your help page told us to, but it...

  • Visitor
  • When I went into Spotify this morning, I was shocked to see that my friends list had shrank to a mere 7, a drop from the 30+ I had the other day. Are they failing to load? I redownloaded it, and trie...
  • Mihail
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution cisco asa, sonos and spotify connect dont work togeteher

PlanPremiumCountryNorwayDeviceWindows Operating SystemWindows 10 My Question or IssueI have a cisco asa 5506-x with any any Ip opening. That means that everything on my subnet passes trough. I only have one vlan that is connecting everything. My issu...

  • Newbie
  • Plan Premium Country Norway Device Windows  Operating System Windows 10   My Question or Issue I have a cisco asa 5506-x with any any Ip opening. That means that everything on my ...
  • Alex
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes