Several issues when using VPN

[lettuze]

Plan

Premium

Country

Portugal

Device

PC

Operating System

Windows 10

My Question or Issue

I use a VPN for reasons not concerning to Spotify. A few weeks ago several issues with the Spotify app have risen:

• I am unable to play songs from any artist page;
• Spotify Connect doesn't work unless I turn off the VPN;
• Podcasts don't load;
• Liked songs playlist is empty.

Thing I have tried:

• Restarting my computer;
• Performed a Clean Install of the Spotify App;
• Used the Windows Store version of Spotify;
• Logged out and in of my account;
• Disabled Malware, Ads and Tracking block in the VPN settings;
• Added Spotify.exe to the VPN split-tunneling feature;
• All device firmware is up to date;
• Created a new account and everything works fine even with VPN turned on.

I have been paying for Premium for years now and on the verge of switching to another streaming service since I cannot use a lot of Spotify's features when using a VPN. All other apps work fine, but not Spotify.

Kind regards.

[UnicornDarkly]

I'm having the same issue and it started around the same time as well. Interested to see if you'll get any other response than "Spotify doesn't support VPN". Having a VPN is not so uncommon nowadays, they should support them or atleast give a transparent reason why the app suddenly stopped working with them.

[lettuze]

Yeah, no idea why Spotify is the ONLY (that I know of) streaming service that does not support VPNs. I can use the Spotify Web App with no problems when connected to my VPN, no idea why the desktop app is any different.