Need help? Check out our FAQs for solutions to a wide range of topics.
DELL XPS 13 9370
My Question or Issue
Whenever I say "Hey Cortana, play music", she just brings Spotify window to focus and the playback stops if it was playing before, or simply doesn't start playing if it was paused/stopped.
1. music is paused and doesn't play
2. "Hey Cortana, play music"
3. Cortana "Allright, Resuming on Spotify"
4. Spotify is brought to foreground and focused
5. music doesn't start playing
1. music plays
5. music stops playing
1. spotify plays music
2. "Hey Cortana pause music"
3. Cortana: no response
4. music pauses
1. music doesn't play
2. "Hey Cortana resume music"
4. music starts playing
This also works, which is weird.
2. "Hey Cortana, play"
"pause" - music stops playing
"pause music" - music stops playing
"play music" - focuses spotify and music stops playing <-- this one is weird
"play" - music starts playing
"resume music" - music starts playing
"resume" - music starts playing
Thank you for your post here in the Community. We're happy to help.
Can you try to relinking your Spotify account from Cortana?
If that doesn't do the trick - can you perform a clean reinstall of the app? This is different than a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble.
Keep us posted 🙂