Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • bas25
  • Visitor
  • 20749 Views
  • 65 replies
  • 23 likes
  • 20749 Views
  • 65 replies
  • 23 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cloudsmaker
  • Roadie
  • 56637 Views
  • 246 replies
  • 21 likes
  • 56637 Views
  • 246 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3587 Views
  • 1 replies
  • 6 likes
  • 3587 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 143285 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 143285 Views
  • 0 replies
  • 26 likes

can't fix my hacking problem

PlanStudent PremiumCountryUSADeviceHP LaptopOperating SystemWindows 10 My Question or IssueHi! I believe my account's been hacked and I've done everything to try and fix it.I changed my password (3 times!!) and logged out everywhere multiple times. I...

  • Casual Listener
  • Plan Student Premium Country USA Device HP Laptop Operating System Windows 10   My Question or Issue Hi! I believe my account's been hacked and I've done everything to try and fix it. ...
  • GrifGrif
  • Songwriter
  • 563 Views
  • 1 replies
  • 0 likes
  • 563 Views
  • 1 replies
  • 0 likes

When I start the app it also opens spotify.com in the browser. Make it stop!

Every time I start the spotify windows app it also opens the spotify website in my browser. How do I make this stop? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,et...

  • Music Fan
  • Every time I start the spotify windows app it also opens the spotify website in my browser. How do I make this stop?   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9,...
  • garyglas
  • Music Fan
  • 8346 Views
  • 8 replies
  • 1 likes
  • 8346 Views
  • 8 replies
  • 1 likes

PC Windows Desktop is Glitchy

I'm on Premium and have the desktop app on my PC using Windows 10.The desktop app feels particularly glitchy for podcasts.1) When I hit pause, the audio/video continues to play for 5-10 seconds. Similarly when I hit play, it can take 5-10 seconds to ...

  • Visitor
  • I'm on Premium and have the desktop app on my PC using Windows 10. The desktop app feels particularly glitchy for podcasts. 1)  When I hit pause, the audio/video continues to play for 5-10 s...
  • 337 Views
  • 0 replies
  • 0 likes
  • desktop app
    Glitch
    podcast
  • 337 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Starts Automatically Even When Advanced Settings are Changed

My Question or IssueMy advanced settings are set to "No" for automatic start up but Spotify still starts automatically and every time it does my computer slows down and freezes even if I exit from the app. I use this app every day but if this continu...

  • Casual Listener
  • My Question or Issue My advanced settings are set to "No" for automatic start up but Spotify still starts automatically and every time it does my computer slows down and freezes even if I exit from ...
  • lethal_lees
  • Casual Listener
  • 976 Views
  • 2 replies
  • 0 likes
  • advanced settings
    automatic startup
    Windows 10
  • 976 Views
  • 2 replies
  • 0 likes

spotify won't work

i've tried uninstall and reinstall on my pc - and nothing worksi've tried deleting cache - nothing worksi've tried unclick the hardware acceleration - nothing!!! no matter what i did/do - spotify don't play anything!!! i'm losing it! help

  • Visitor
  • i've tried uninstall and reinstall on my pc - and nothing works i've tried deleting cache - nothing works i've tried unclick the hardware acceleration - nothing!!!   no matter what i did/do ...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Spotify keeps skipping songs

PlanPremiumDeviceLenovo LegionOperating SystemWindows 10 My Question or Issue When I tried to play a song, it keeps skipping, this is really frustrating. What can I do about it? It works fine with my phone but with my laptop it is so annoying. I trie...

  • Casual Listener
  •   Plan Premium Device Lenovo Legion Operating System Windows 10   My Question or Issue   When I tried to play a song, it keeps skipping, this is really frustrating. What can ...
  • deirym
  • Casual Listener
  • 498 Views
  • 2 replies
  • 0 likes
  • 498 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify has lost its mind nothing really working right

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify on my pc has been acting really strange lately and I have no idea how to fix it. I can navigate just fine but I can't choose the song to play. I click it and not...

  • Newbie
  •   Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue Spotify on my pc has been acting really strange lately and I have no idea how to fix ...
  • Ivan
  • Spotify Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant like songs

PlanFreeCountryUSADeviceLaptopOperating SystemWindows 10My Question or IssueI'm trying to like 2 songs that I found on spotify, but when I try to, the button isn't there at all. What can I do in this situation? The songs are https://open.spotify.com/...

  • Casual Listener
  • Plan Free Country USA Device Laptop Operating System Windows 10 My Question or Issue I'm trying to like 2 songs that I found on spotify, but when I try to, the button isn't there at all. Wha...
  • Ivan
  • Spotify Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Superuser Contribution Je ne peux lire aucune musique

Aucune des informations ci-dessous n'est requise. Cependant, plus vous en fournirez, plus il nous sera facile d'essayer de vous aider.PlanPremiumPaysFranceDispositifOrdinateurSystème opérateurWindows 10 Ma question ou problèmeJ'ai un problème depuis ...

  • Casual Listener
  • Aucune des informations ci-dessous n'est requise. Cependant, plus vous en fournirez, plus il nous sera facile d'essayer de vous aider. Plan Premium Pays France Dispositif Ordinateur Système op...
  • Mihail
  • Spotify Legend
  • 6676 Views
  • 6 replies
  • 4 likes
  • 6676 Views
  • 6 replies
  • 4 likes

Superuser Contribution Album art, Artist and Track all out of sync/frozen

Brief description of the issue:The album art, artist and track title seem to freeze at random occasions after an ad has played. Post advert, the song slider remains stuck at 30 seconds and is unusable. See attached image. Steps to reproduce the issue...

  • Casual Listener
  • Brief description of the issue: The album art, artist and track title seem to freeze at random occasions after an ad has played. Post advert, the song slider remains stuck at 30 seconds and is unusa...
  • Mihail
  • Spotify Legend
  • 870 Views
  • 5 replies
  • 0 likes
  • Windows
  • 870 Views
  • 5 replies
  • 0 likes

App auto-downloading all music on device

PlanPremiumCountry Operating SystemWindows 10 My Question or IssueHi there - when I log in to the Spotify app on Windows it's auto downloading ALL the music on my laptop - about 150GB - which will take 13 hours and makes the app unusable. How do I ge...

  • Visitor
  • Plan Premium Country   Operating System Windows 10   My Question or Issue Hi there  - when I log in to the Spotify app on Windows it's auto downloading ALL the music on my lapt...
  • GrifGrif
  • Songwriter
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Solved!! "Spotify can't play this right now. If you have the file on your computer you can import it."

PlanFreeCountryUnited StatesDeviceAcer Nitro 5Operating SystemWindows 10 My Question or IssueSo about a week ago my Spotify app stopped working and kept saying if you have the file on your computer you can import it and I have read through about 15 f...

  • Visitor
  •   Plan Free Country United States Device Acer Nitro 5 Operating System Windows 10   My Question or Issue So about a week ago my Spotify app stopped working and kept saying i...
  • user-removed
  • Not applicable
  • 5342 Views
  • 3 replies
  • 0 likes
  • 5342 Views
  • 3 replies
  • 0 likes

I cannot get spotify premium on my account anymore

PlanFree but I used to have premiumCountryUnited StatesMy Question or IssueI used to have Spotify premium but I cancelled my plan a few months ago, however now I want to require Spotify Premium and every time I try to upgrade the message of "Somethin...

  • Visitor
  • Plan Free but I used to have premium Country United States My Question or Issue I used to have Spotify premium but I cancelled my plan a few months ago, however now I want to require Spotify Pre...
  • Billy-J
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

[Desktop] Optimising the Spotify app on Windows

Currently the Spotify app on Windows 10, whether it be from the Windows store or not, runs like garbage. Would it be possible to optimise the app so it runs as well as it does on IOS and Android?

  • Visitor
  • Currently the Spotify app on Windows 10, whether it be from the Windows store or not, runs like garbage. Would it be possible to optimise the app so it runs as well as it does on IOS and Android?&nbs...
  • 220 Views
  • 0 replies
  • 0 likes
  • Desktop
  • 220 Views
  • 0 replies
  • 0 likes

no sound on Windows

Hi everybody,I have the Problem that since few weeks i have no sound on Windows 10. I use the desktop app of germany and the free version of Spotify. I done everything. I installed it new, restart the Laptop from Lenovo etc. I does not have any clue ...

  • Casual Listener
  • Hi everybody, I have the Problem that since few weeks i have no sound on Windows 10. I use the desktop app of germany and the free version of Spotify. I done everything. I installed it new, restart ...
  • LeaKüpper
  • Casual Listener
  • 350 Views
  • 1 replies
  • 0 likes
  • Windows 10 Application
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting the regular Spotify, not the Windows 10 Store version

Plan - PremiumCountry - USADevice - Windows Laptop w/ Fulla2 DAC/AMP2016)Operating System - Windows 10 Pro x64 My Question or Issue - I run an addon for Spotify that requires the actual software, not the Windows 10 Store version. I have tried several...

  • Regular
  • Plan - Premium Country - USA Device - Windows Laptop w/ Fulla2 DAC/AMP2016) Operating System - Windows 10 Pro x64   My Question or Issue - I run an addon for Spotify that requires the act...
  • Mihail
  • Spotify Legend
  • 22666 Views
  • 19 replies
  • 3 likes
  • 22666 Views
  • 19 replies
  • 3 likes

Superuser Contribution Moving about within long podcasts on Garmin Spotify

PlanPremiumCountry UKDeviceGarmin Fenix 5+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tend to find the Spotify app on Garmin smartwatches (i have the Fenix 5+) tends to crash in between sessions, so for example, aft...

  • Newbie
  • Plan Premium Country  UK Device Garmin Fenix 5+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I tend to find the Spotify app on Garmin...
  • Xenia
  • Moderator
  • 1770 Views
  • 3 replies
  • 11 likes
  • 1770 Views
  • 3 replies
  • 11 likes

How to check Offline & cached music

PlanPremiumCountryItalyDeviceAsus TUG FA506IVOperating SystemWindows 10 My Question or IssueHi everyone, I figured out only today how to check the downloaded music on my phone, which was quite nice.However, when looking for something similar for my l...

  • Newbie
  • Plan Premium Country Italy Device Asus TUG FA506IV Operating System Windows 10   My Question or Issue Hi everyone, I figured out only today how to check the downloaded music on my phon...
  • dinomight
  • Spotify Star
  • 652 Views
  • 1 replies
  • 0 likes
  • 652 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app for W10 out of service

PlanPremiumCountrySpainDeviceASUS F550L core i7, 8GB RAMOperating Systemwindows 10 version 1903 x64 My Question or IssueThe App does not start! I cannot use it!

  • Casual Listener
  • Plan Premium Country Spain Device ASUS F550L core i7, 8GB RAM Operating System windows 10 version 1903 x64   My Question or Issue The App does not start! I cannot use it!
  • Alex
  • Spotify Legend
  • 574 Views
  • 3 replies
  • 1 likes
  • desktop app
  • 574 Views
  • 3 replies
  • 1 likes

Windows 10 Error Code 50

I recently removed the Spotify app from my Windows 10 computer, and when I tried to download the desktop version, it gave me an error code 50 telling me it can't connect to the internet. I click "retry", and then it tells me the installer is corrupt....

  • Visitor
  • I recently removed the Spotify app from my Windows 10 computer, and when I tried to download the desktop version, it gave me an error code 50 telling me it can't connect to the internet. I click "ret...
  • empidist
  • Visitor
  • 2317 Views
  • 2 replies
  • 0 likes
  • 2317 Views
  • 2 replies
  • 0 likes