Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • LukaMatsunoki
  • Visitor
  • 43832 Views
  • 76 replies
  • 26 likes
  • 43832 Views
  • 76 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 71236 Views
  • 268 replies
  • 21 likes
  • 71236 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5013 Views
  • 1 replies
  • 6 likes
  • 5013 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145033 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145033 Views
  • 0 replies
  • 26 likes

Superuser Contribution Problème de lecture avec l'application PC

PlanPremiumCountryFranceDevicePCOperating SystemWindows 10 My Question or IssueBonjour,Depuis hier l'application Spotify ne veux plus lire ma musique et me retourne systématiquement le message suivant :"Spotify ne peut pas lire ce contenu pour le mom...

Capture d'écran 2020-09-27 10.57.49.png
  • Casual Listener
  • Plan Premium Country France Device PC Operating System Windows 10   My Question or Issue Bonjour, Depuis hier l'application Spotify ne veux plus lire ma musique et me retourne systéma...
  • Elena
  • Moderator
  • 4316 Views
  • 1 replies
  • 1 likes
  • 4316 Views
  • 1 replies
  • 1 likes

Superuser Contribution Casting a non repeating playlist to a google home mini

I'm using a windows 10 pc and the spotify free app. On my computer I can play a playlist and turn repeat off so it shuffles but won't play the same thing twice. My computer speakers aren't great so I'd like to play through my google home mini. But I ...

  • Casual Listener
  • I'm using a windows 10 pc and the spotify free app. On my computer I can play a playlist and turn repeat off so it shuffles but won't play the same thing twice. My computer speakers aren't great so I...
  • Mihail
  • Spotify Legend
  • 998 Views
  • 1 replies
  • 0 likes
  • 998 Views
  • 1 replies
  • 0 likes

can I share my local files to my family?

May people from my family account can access my local files? If so, how to do it?

  • Casual Listener
  • May people from my family account can access my local files? If so, how to do it?
  • MadmanOnWheels
  • Roadie
  • 3057 Views
  • 6 replies
  • 0 likes
  • 3057 Views
  • 6 replies
  • 0 likes

Superuser Contribution Unable to Create Playlist Xbox

PlanFreeCountryUSA DeviceXBOX ONEOperating SystemXBOX ONE My Issuecannot create playlist I got to my library there is no such option this is really stupid. I also noticed there is a discography option to look in an artist but, even if I were able to ...

  • Casual Listener
  •   Plan Free Country USA   Device XBOX ONE Operating System XBOX ONE   My Issue cannot create playlist I got to my library there is no such option this is really stupid. I a...
  • Elena
  • Moderator
  • 731 Views
  • 1 replies
  • 0 likes
  • 731 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artists and Albums removed!

Premium New Zealand HP Spectre, Samsung A51Windows 10, Android Nearly all my artists are missing. Only 5 show in the desktop App and the Android App.Nearly all my albums are missing. Only 6 show in the desktop App.However maybe most but at least over...

  • Newbie
  •   Premium   New Zealand   HP Spectre, Samsung A51 Windows 10, Android   Nearly all my artists are missing. Only 5 show in the desktop App and the Android App. Nearly all ...
  • Mihail
  • Spotify Legend
  • 619 Views
  • 1 replies
  • 0 likes
  • album list
    Albums
    artist
    Missing Albums
    missing artists
  • 619 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads not playing

PlanFreeCountryThe NetherlandsDevicePCOperating SystemWindows 10 My Question or IssueI've had this 2 times now. I'm listening to music (of course), ads start playing like normal, I wait out 2 ads and then the 3rd ad (always an ad from spotify themsel...

  • Newbie
  • Plan Free Country The Netherlands Device PC Operating System Windows 10   My Question or Issue I've had this 2 times now. I'm listening to music (of course), ads start playing like nor...
  • Ivan
  • Spotify Legend
  • 843 Views
  • 1 replies
  • 0 likes
  • not playing
  • 843 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I try playing music from my playlist, it doesn't show my saved music. And songs do not load

PlanFreeCountryRomaniaDeviceHP laptop early 2013Operating SystemWindows 10My Question or IssueWhen I try to play songs from my playlist, the songs do not how up, making the playlist empty. And playing songs individually doesn't work either, not loadi...

  • Visitor
  • Plan Free Country Romania Device HP laptop early 2013 Operating System Windows 10 My Question or Issue When I try to play songs from my playlist, the songs do not how up, making the playlist...
  • Ivan
  • Spotify Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Show control bar when application is minimized in the tray

Can you make control bar available when hover mouse over Spotify icon, when the application is minimized in the tray, just like when in minimized in the taskbar?Check the attached file for ideas Thank you,Boris

  • Newbie
  • Can you make control bar available when hover mouse over Spotify icon, when the application is minimized in the tray, just like when in minimized in the taskbar? Check the attached file for ideas 🙂...
  • Mihail
  • Spotify Legend
  • 923 Views
  • 1 replies
  • 0 likes
  • control bar
    tray
    Windows 10
  • 923 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't read anysong

PlanPremiumCountryFrance Operating SystemWindows 10 My Question or IssueHi, since 1 month (already god damn) i can't use Desktop version for playing my music, i need to use the browser app or my phone to listen to music, otherwise it's doesn't work.I...

  • Regular
  •   Plan Premium Country France   Operating System Windows 10   My Question or Issue Hi, since 1 month (already god damn) i can't use Desktop version for playing my music, i ne...
  • Algost
  • Regular
  • 2094 Views
  • 9 replies
  • 0 likes
  • can't read song
    Issues
    spotify desktop
  • 2094 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify Crashes when searching local files on Windows 10 app

PlanPremiumCountryChile/ formerly NetherlandsDeviceLenovo Ideapad S340 Operating SystemWindows 10 home 64x My Question or IssueI currently changed laptop, and the Windows 10 app keeps crashing after trying to use the search bar in synced my local fil...

  • Casual Listener
  • Plan Premium Country Chile/ formerly Netherlands Device Lenovo Ideapad S340  Operating System Windows 10 home 64x   My Question or Issue I currently changed laptop, and the Window...
  • Ver
  • Spotify Legend
  • 2342 Views
  • 10 replies
  • 1 likes
  • local files
    Local files on Windows 10
    Microsoft Store
    Search through local files
    Windows 10
  • 2342 Views
  • 10 replies
  • 1 likes

Superuser Contribution Desktop and mobile are different accounts?????

Im having a problem where my desktop version is acting like its a different account from my mobile version. For example, i can only add new songs on my mobile created playlists from my desktop if the playlist is on collaborative mode, and they show d...

Screenshot_2.jpg Screenshot_3.jpg
  • Visitor
  • Im having a problem where my desktop version is acting like its a different account from my mobile version. For example, i can only add new songs on my mobile created playlists from my desktop if the...
  • Elena
  • Moderator
  • 1638 Views
  • 1 replies
  • 0 likes
  • Desktop
    Playlists
  • 1638 Views
  • 1 replies
  • 0 likes

Superuser Contribution Radio plays hidden songs

PlanPremiumCountryUSOperating SystemWindows 10 My Question or IssueWhen playing an artist radio, after hiding a song, eventually Spotify plays the hidden song again. For example, I have a Skrillex artist radio station, and I keep hiding "Nuclear Bass...

  • Casual Listener
  • Plan Premium Country US Operating System Windows 10   My Question or Issue When playing an artist radio, after hiding a song, eventually Spotify plays the hidden song again. For example,...
  • Mihail
  • Spotify Legend
  • 960 Views
  • 1 replies
  • 1 likes
  • 960 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hide song from playlist radio gets proposed again over and over

PlanPremiumCountryMaltaDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I hide a song from my playlist radio, the row gets removed and the music skips to the next song. However, the same song from the same album, gets proposed again a...

  • Visitor
  • Plan Premium Country Malta Device Desktop Operating System Windows 10   My Question or Issue When I hide a song from my playlist radio, the row gets removed and the music skips to the ...
  • Ivan
  • Spotify Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Does Spotify prioritise downloaded tracks over streaming? Is there a way to change this?

PlanPremiumCountryEnglandDevicePCOperating SystemWindows 10 My Question or IssueI've been using Spotify a lot on my home computer now, and I've noticed that the quality of the songs playing vary greatly when playing music. The best way I can describe...

  • Visitor
  • Plan Premium Country England Device PC Operating System Windows 10   My Question or Issue I've been using Spotify a lot on my home computer now, and I've noticed that the quality of th...
  • Mihail
  • Spotify Legend
  • 2572 Views
  • 1 replies
  • 0 likes
  • 2572 Views
  • 1 replies
  • 0 likes

Superuser Contribution shufle sometimes repeats songs already played

PlanPremiumCountryGermany DeviceLaptopOperating System Windows 10 My Question or IssueI always have my playlist on shuffle. Ever since last week, I noticed that songs I have already listened to or skipped just a few minutes ago will be brought up by ...

  • Roadie
  •   Plan Premium Country Germany   Device Laptop Operating System Windows 10   My Question or Issue I always have my playlist on shuffle. Ever since last week, I noticed tha...
  • Ivan
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Like/Love button doesn't respond

PlanFreeCountryBosnia and HerzegovinaDeviceLenovo IdeapadOperating SystemWindows 10 My Question or IssueI wanted to save few playlists, but when I click like/love button nothing happens. It doesn't respond at all. All worked perfectly few days ago.

  • Visitor
  • Plan Free Country Bosnia and Herzegovina Device Lenovo Ideapad Operating System Windows 10   My Question or Issue I wanted to save few playlists, but when I click like/love button noth...
  • Elena
  • Moderator
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do you pause downloads on Windows 10?

PlanPremiumCountrySingaporeDevicePCOperating SystemWindows 10My Question or IssueHow do I pause downloads on Windows 10 spotify app? I can only connect to my mobile hotspot and it is draining my data from having to download pretty much every day for ...

  • Regular
  • Plan Premium Country Singapore Device PC Operating System Windows 10 My Question or Issue How do I pause downloads on Windows 10 spotify app? I can only connect to my mobile hotspot and it i...
  • Ver
  • Spotify Legend
  • 1907 Views
  • 3 replies
  • 0 likes
  • 10
    pause
    Windows
  • 1907 Views
  • 3 replies
  • 0 likes

Spotify Connect for Xbox

So my Question here is i always Connectect my Spotify from my PC with Spotify Connect to my Xbox and can change the songs on my pc while im paying!but i CANT change anymore the volume directly on my pc how loud it is on the xbox thats a huge issue ca...

  • Visitor
  • So my Question here is i always Connectect my Spotify from my PC with Spotify Connect to my Xbox and can change the songs on my pc while im paying!but i CANT change anymore the volume directly on my ...
  • Asean1
  • Regular
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't log in to Spotify via Facebook

PlanFreeCountryLithuaniaDevice(Lenovo Ideapad 330)Operating System(Windows 10) My Question or IssueSo recently for some unknown reason I was logged out of Spotify, while I've been using Facebook login for most of the time for it. But now I can't log ...

  • Casual Listener
  • Plan Free Country Lithuania Device (Lenovo Ideapad 330) Operating System (Windows 10)   My Question or Issue So recently for some unknown reason I was logged out of Spotify, while I've...
  • Elena
  • Moderator
  • 374 Views
  • 1 replies
  • 1 likes
  • 374 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can I message other users from just having their account?

Hey, so I recently gained some new followers and I assume that they found a playlist of mine. I checked their account and liked their music taste and was curious: is there any way that I can message another user from their account? Maybe some kind of...

  • Visitor
  • Hey, so I recently gained some new followers and I assume that they found a playlist of mine. I checked their account and liked their music taste and was curious: is there any way that I can message ...
  • Ivan
  • Spotify Legend
  • 491 Views
  • 1 replies
  • 0 likes
  • 491 Views
  • 1 replies
  • 0 likes