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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2125 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

151309 Views

83 replies

27 likes

  • 151309 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

139659 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11302 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

[Desktop] Optimising the Spotify app on Windows

Currently the Spotify app on Windows 10, whether it be from the Windows store or not, runs like garbage. Would it be possible to optimise the app so it runs as well as it does on IOS and Android?

Visitor

Currently the Spotify app on Windows 10, whether it be from the Windows store or not, runs like garbage. Would it be possible to optimise the app so it runs as well as it does on IOS and Android?&nbs...

356 Views

0 replies

0 likes

Desktop
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Superuser Contribution Podcast Video Data Usage

Operating SystemWindows 10 My Question or IssueOne JRE podcast has used approximately up to 10-12.5 GB of data in 3 hours after streaming a single episode from the desktop app. This is quite excessive. Why is there not an option to disable video play...

Regular

Operating System Windows 10   My Question or Issue One JRE podcast has used approximately up to 10-12.5 GB of data in 3 hours after streaming a single episode from the desktop app. This is q...

theboves

Newbie

4715 Views

4 replies

4 likes

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error code 4 because win 10 network status notification bug

PlanFamilyCountryIndonesiaDeviceLaptopOperating SystemWindows 10 My Question or IssueAfter update to windows 10 ver 2004, the network notification is buggy. it is because it can't always connect to telemetry.microsoft.com (DNS problem) behind my offi...

Visitor

Plan Family Country Indonesia Device Laptop Operating System Windows 10   My Question or Issue After update to windows 10 ver 2004, the network notification is buggy. it is because it ...

Tologee

Visitor

703 Views

1 replies

2 likes

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  • 1 replies
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When I start the app it also opens spotify.com in the browser. Make it stop!

Every time I start the spotify windows app it also opens the spotify website in my browser. How do I make this stop? PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,et...

Music Fan

Every time I start the spotify windows app it also opens the spotify website in my browser. How do I make this stop?   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9,...

Hossi

Visitor

10930 Views

9 replies

1 likes

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  • 9 replies
  • 1 likes

Superuser Contribution Joe Rogan Podcast not providing sound or video

Plan FreeFree/PremiumCountry Device Lenovo Yoga 920(iPhone 8, SamsLung Galaxy 9, Macbook Pro late 2016)Operating System Windows10(iOS 10, Android Oreo, Windows 10Podcast shows playing, but no sound or video for Joe Rogan only. Everything else works a...

Visitor

Plan Free Free/Premium Country   Device Lenovo Yoga 920 (iPhone 8, SamsLung Galaxy 9, Macbook Pro late 2016) Operating System Windows10 (iOS 10, Android Oreo, Windows 10 Podca...

Mihail

Spotify Legend

4102 Views

9 replies

5 likes

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  • 9 replies
  • 5 likes

Superuser Contribution Offine mode?

PlanFreeCountryAustraliaDevicePCOperating SystemWindows 10 My Question or IssueI had an Issue where i was getting a little blue notification on the top of my spotify saying "Spotify can't play this right now. If you have the file on your computer you...

Visitor

Plan Free Country Australia Device PC Operating System Windows 10   My Question or Issue I had an Issue where i was getting a little blue notification on the top of my spotify saying "...

Xenia

Moderator

941 Views

2 replies

1 likes

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Superuser Contribution Spotify repeatedly crashing after countless "clean resets and reinstalls"

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10~~~~~~~~~~~~~~ In the last few months I have been having a terribly frustrating and stressful problem preventing me from using your service. Whenever I launch spotify it will crash after a few...

Visitor

Plan Premium Country Sweden Device PC Operating System Windows 10 ~~~~~~~~~~~~~~     In the last few months I have been having a terribly frustrating and stressful problem preven...

Mario

Spotify Legend

552 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Superuser Contribution Video not working on Windows app or in browser (works fine on Android)

PlanPremiumCountrySlovenia DevicePCOperating SystemWindows 10 My Question or IssueVideos won't load in Windows app or in any browser, it starts loading but never loads and after a second or two it just stops. Music works fine. I've tried different br...

Casual Listener

Plan Premium Country Slovenia   Device PC Operating System Windows 10   My Question or Issue Videos won't load in Windows app or in any browser, it starts loading but never loads...

MafeG

Spotify Legend

15225 Views

23 replies

6 likes

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  • 6 likes

Superuser Contribution Desktop App doesn't show Artists

PlanPremiumCountryUnited States DeviceWindows OSOperating SystemWindows 10 My Question or IssueThe artists section of my library only shows 2 artists despite having hundreds of albums from a variety of artists in the Albums section. I just switched b...

Music Fan

Plan Premium Country United States   Device Windows OS Operating System Windows 10   My Question or Issue The artists section of my library only shows 2 artists despite having hu...

Elena

Moderator

411 Views

1 replies

0 likes

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no sound on Windows

Hi everybody,I have the Problem that since few weeks i have no sound on Windows 10. I use the desktop app of germany and the free version of Spotify. I done everything. I installed it new, restart the Laptop from Lenovo etc. I does not have any clue ...

Casual Listener

Hi everybody, I have the Problem that since few weeks i have no sound on Windows 10. I use the desktop app of germany and the free version of Spotify. I done everything. I installed it new, restart ...

LeaKüpper

Casual Listener

973 Views

1 replies

0 likes

Windows 10 Application
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Solved!! Minimized Spotify + Hotkeys

PlanDuoCountryNetherlandsDevicePCOperating SystemWindows 8.1 My Question or Issue:Hi! I've been wondering how to enable hotkeys while Spotify is minimized? My keyboard has no next/previous/play/pause keys so I'd like to be able to use ctrl+arrow to q...

Visitor

Plan Duo Country Netherlands Device PC Operating System Windows 8.1   My Question or Issue: Hi! I've been wondering how to enable hotkeys while Spotify is minimized? My keyboard has no...

Shadow_lin

Newbie

47179 Views

15 replies

1 likes

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  • 15 replies
  • 1 likes

Superuser Contribution Spotify Static Screen when playing Video Problem

Video Link Showing Problem: https://www.youtube.com/watch?v=h_x5M5Uk_jwPlanPremiumCountryEnglandDevicePCOperating SystemWindows 10My Question or IssueDuel Monitor setup. Main is 144hz, 2nd is 60hz. Whenever a video is played on Spotify, the 144hz goe...

Casual Listener

Video Link Showing Problem: https://www.youtube.com/watch?v=h_x5M5Uk_jw Plan Premium Country England Device PC Operating System Windows 10 My Question or Issue Duel Monitor setup. Main...

am85

Visitor

4494 Views

7 replies

2 likes

120hz
144hz
60hz
duel
grey
monitor
static
video
  • 4494 Views
  • 7 replies
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Superuser Contribution Como deletar pasta?

PlanPremiumCountryBrasilDevice(iPhone 7)Operating System(Windows 10) My Question or IssueCriei uma pasta no Spotify, agora quero apagar e não consigo. Como resolver?

Visitor

  Plan Premium Country Brasil Device (iPhone 7) Operating System (Windows 10)   My Question or Issue Criei uma pasta no Spotify, agora quero apagar e não consigo. Como resolver? ...

Eni

Moderator

6410 Views

6 replies

0 likes

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Solved!! "Spotify can't play this right now. If you have the file on your computer you can import it."

PlanFreeCountryUnited StatesDeviceAcer Nitro 5Operating SystemWindows 10 My Question or IssueSo about a week ago my Spotify app stopped working and kept saying if you have the file on your computer you can import it and I have read through about 15 f...

Visitor

  Plan Free Country United States Device Acer Nitro 5 Operating System Windows 10   My Question or Issue So about a week ago my Spotify app stopped working and kept saying i...

user-removed

Not applicable

6754 Views

3 replies

0 likes

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Superuser Contribution Prevent Spotify from saving local data

Hello everyone,I'm using the Spotify desktop application for Win 7. Spotify saves several gb under AppData\Local\Spotify\Data. I can delete this data, but right after I do so, Spotify saves data there again.Is there a way to prevent Spotify from savi...

Casual Listener

Hello everyone, I'm using the Spotify desktop application for Win 7. Spotify saves several gb under AppData\Local\Spotify\Data. I can delete this data, but right after I do so, Spotify saves data ...

Xenia

Moderator

2220 Views

3 replies

0 likes

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Superuser Contribution I can't play any song

PlanPremiumCountryIndoneisaDeviceAsus A442UROperating SystemWindows 10 My Question or IssueI can't play any song on my spotify. my web player and phone are working just fine but my desktop app can't do anything. My playlist wont sync too.

Visitor

Plan Premium Country Indoneisa Device Asus A442UR Operating System Windows 10   My Question or Issue I can't play any song on my spotify. my web player and phone are working just fine ...

Ivan

Spotify Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

How to check Offline & cached music

PlanPremiumCountryItalyDeviceAsus TUG FA506IVOperating SystemWindows 10 My Question or IssueHi everyone, I figured out only today how to check the downloaded music on my phone, which was quite nice.However, when looking for something similar for my l...

Newbie

Plan Premium Country Italy Device Asus TUG FA506IV Operating System Windows 10   My Question or Issue Hi everyone, I figured out only today how to check the downloaded music on my phon...

dinomight

Spotify Star

1239 Views

1 replies

0 likes

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Superuser Contribution App freezes when searching

PlanPremiumCountryUkraineDeviceHP Envy Operating Systemlatest Windows 10 (2004, build 19041.450) My Question or IssueWhen searching - app freeze for ever. Helps only killing the process.Tried clean reinstallation - helps only until app auto update

Casual Listener

Plan Premium Country Ukraine Device HP Envy  Operating System latest Windows 10 (2004, build 19041.450)   My Question or Issue When searching - app freeze for ever. Helps only kil...

Ivan

Spotify Legend

481 Views

1 replies

0 likes

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Superuser Contribution Spotify Crackling When I Type

I like to use Spotify while I write, but I've noticed for the past couple months that, whenever I type, the frequency of crackling, buzzing, and popping during songs increases significantly. I don't think it's because I'm hitting keyboard commands wh...

Casual Listener

I like to use Spotify while I write, but I've noticed for the past couple months that, whenever I type, the frequency of crackling, buzzing, and popping during songs increases significantly. I don't ...

Mihail

Spotify Legend

1411 Views

5 replies

0 likes

crackling
glitching
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