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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1534 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145024 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129802 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10951 Views

1 replies

6 likes

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  • 6 likes

How to check Offline & cached music

PlanPremiumCountryItalyDeviceAsus TUG FA506IVOperating SystemWindows 10 My Question or IssueHi everyone, I figured out only today how to check the downloaded music on my phone, which was quite nice.However, when looking for something similar for my l...

Newbie

Plan Premium Country Italy Device Asus TUG FA506IV Operating System Windows 10   My Question or Issue Hi everyone, I figured out only today how to check the downloaded music on my phon...

dinomight

Spotify Star

1184 Views

1 replies

0 likes

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Superuser Contribution App freezes when searching

PlanPremiumCountryUkraineDeviceHP Envy Operating Systemlatest Windows 10 (2004, build 19041.450) My Question or IssueWhen searching - app freeze for ever. Helps only killing the process.Tried clean reinstallation - helps only until app auto update

Casual Listener

Plan Premium Country Ukraine Device HP Envy  Operating System latest Windows 10 (2004, build 19041.450)   My Question or Issue When searching - app freeze for ever. Helps only kil...

Ivan

Spotify Legend

464 Views

1 replies

0 likes

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Superuser Contribution Spotify Crackling When I Type

I like to use Spotify while I write, but I've noticed for the past couple months that, whenever I type, the frequency of crackling, buzzing, and popping during songs increases significantly. I don't think it's because I'm hitting keyboard commands wh...

Casual Listener

I like to use Spotify while I write, but I've noticed for the past couple months that, whenever I type, the frequency of crackling, buzzing, and popping during songs increases significantly. I don't ...

Mihail

Spotify Legend

1378 Views

5 replies

0 likes

crackling
glitching
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Superuser Contribution Spotify acting wonky, spawning multiple processes, and crashing

PlanPremiumCountryUSDeviceSamsung Notebook 9 Pen (laptop computer)Operating SystemWindows 10 ProMy Question or IssueSpotify is acting wonky, spawning multiple processes, and crashing, usually within seconds of launching. Attached are two screen shots...

Casual Listener

Plan Premium Country US Device Samsung Notebook 9 Pen (laptop computer) Operating System Windows 10 Pro My Question or Issue Spotify is acting wonky, spawning multiple processes, and crashin...

Jeremy

Spotify Legend

2410 Views

3 replies

0 likes

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Superuser Contribution Discord not Showing What song I am listening to on Windows

I have a problem on discord that the song I am listening to on Spotify doesn't show up on my discord, It only shows a question mark box. It is very annoying because I contacted the discord help center but it's been 2 days and still haven't got a repl...

Visitor

  I have a problem on discord that the song I am listening to on Spotify doesn't show up on my discord, It only shows a question mark box. It is very annoying because I contacted the discord he...

Katerina

Spotify Legend

3207 Views

1 replies

1 likes

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  • 1 likes

Desktop app needs to have the album image showing while playing music BROUGHT BACK

One of Spotify's recent updates removed the box with the image of whatever song is currently playing and normally that's what helps me know if I've actually heard a song before or if it's deja vu. It's so weird that it's gone and I wish that they'd b...

Newbie

One of Spotify's recent updates removed the box with the image of whatever song is currently playing and normally that's what helps me know if I've actually heard a song before or if it's deja vu. It...

214 Views

0 replies

1 likes

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Superuser Contribution Unable to delete empty folders

PlanPremiumCountry DeviceWindows Surface LaptopOperating SystemWindows 10 My Question or IssueI have several totally empty folders (no playlists/albums/etc.) which I can't delete on desktop or mobile. Nothing happens at all when I click delete. How c...

Visitor

Plan Premium Country   Device Windows Surface Laptop Operating System Windows 10   My Question or Issue I have several totally empty folders (no playlists/albums/etc.) which I can...

Ver

Spotify Legend

559 Views

1 replies

0 likes

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Superuser Contribution Local file songs not fully syncing to my phone

Plan:PremiumCountryUSADeviceiPhone 11 and PCOperating Systemthe latest update of IOS and Windows 10 My Question or IssueI have about 15 local file songs working and offline on my pc and my phone. I added 2 new songs but my phone will not let me play ...

Newbie

Plan: Premium Country USA Device iPhone 11 and PC Operating System the latest update of IOS and Windows 10   My Question or Issue I have about 15 local file songs working and offline o...

Mario

Spotify Legend

420 Views

1 replies

0 likes

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Superuser Contribution Spotify glitches, scratches or skips on Windows 10

Playing Spotify on Windows 10. During playback, every ~ 10-15 seconds I get an audible scratch or glitch sound. Only lasts for a 1/2 second or so, but never goes away. Need suggestions on making it stop. ALREADY TRIED THE FOLLOWING, none of which wor...

Visitor

Playing Spotify on Windows 10.  During playback, every ~ 10-15 seconds I get an audible scratch or glitch sound.  Only lasts for a 1/2 second or so, but never goes away.  Need suggesti...

bleakwavecafe

Visitor

1003 Views

2 replies

1 likes

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Superuser Contribution Connect to a device error

I'm encountering this problem where my Desktop Spotify App won't sync with any of my devices; however, if I use the web version of Spotify, it shows all my devices (the window on the left is the Desktop App and the one on the right is the Web-based v...

Visitor

I'm encountering this problem where my Desktop Spotify App won't sync with any of my devices; however, if I use the web version of Spotify, it shows all my devices (the window on the left is the Desk...

Mario

Spotify Legend

1020 Views

2 replies

0 likes

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Solved!! Start Menu icon - can I change it to the regular Spotify logo?

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI have Spotify pinned to the Start menu. But I find it hard to locate the icon because it's always changing graphics to show various playlists, artists, etc., see attached. I...

Casual Listener

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I have Spotify pinned to the Start menu. But I find it hard to locate the icon because it's always...

dinomight

Spotify Star

6218 Views

3 replies

1 likes

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Solved!! Spotify insists on being offline, despite PC having internet access

PlanPremiumCountryMexicoDeviceDesktop PCOperating SystemWindows 10App version1.1.40.508.gd5bc2931 My Question or IssueI've had this issue for months. MONTHS. I've only been able to listen to Spotify through my phone, since the windows app has just re...

Casual Listener

Plan Premium Country Mexico Device Desktop PC Operating System Windows 10 App version 1.1.40.508.gd5bc2931   My Question or Issue I've had this issue for months. MONTHS. I've only be...

Kladinov

Casual Listener

815 Views

1 replies

0 likes

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Superuser Contribution SPOTIFY STUCK, MUSIC STILL PLAYING AS I CLOSE THE APP

Greetings, i have always been able to use spotify without any problems and only when i made this 3 month premium did spotify start to cause me problems.... following problem: when i start typing something in the search bar of spotify, spotify hangs a...

Visitor

Greetings,   i have always been able to use spotify without any problems and only when i made this 3 month premium did spotify start to cause me problems.... following problem: when i start ty...

Ivan

Spotify Legend

2567 Views

1 replies

0 likes

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Superuser Contribution Home page "Recently Played" not updating and cropped appearance

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueThe "Recently Played" section on my home page is not refreshing properly, and only displays two albums that I have listened to in the past several months, but ...

Visitor

Plan Premium Country United States Device Desktop Operating System Windows 10   My Question or Issue The "Recently Played" section on my home page is not refreshing properly, and only ...

Ivan

Spotify Legend

593 Views

1 replies

0 likes

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Superuser Contribution volume bar is no longer green (now it's grey) can't get sound at all

PlanFreeCountryUSADeviceIntel - ThinkpadOperating SystemWindows 10I have been listening to Spotify on my work laptop (Windows 10) forever and then all of a sudden the volume bar is grey (not green) and no sound. I have uninstalled the app and reinsta...

Visitor

Plan Free Country USA Device Intel  - Thinkpad Operating System Windows 10 I have been listening to Spotify on my work laptop (Windows 10) forever and then all of a sudden the volume bar...

Ivan

Spotify Legend

880 Views

1 replies

0 likes

edit
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Superuser Contribution add queue to playlist is duplicating songs

PlanPremiumCountryUnited StatesDeviceThinkPad T580Operating SystemWindows 10 My Question or IssueWhen I add my whole song queue to a playlist, it is adding each song twice. This only happens when I select all (CTRL-A) and Right Click -> Add to Playli...

Gig Goer

Plan Premium Country United States Device ThinkPad T580 Operating System Windows 10   My Question or Issue When I add my whole song queue to a playlist, it is adding each song twice. T...

Alex

Spotify Legend

1013 Views

5 replies

0 likes

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Large download library cache and delay starting Spotify app in Windows

Hi, PC/Windows 10 user here. Every time I start Spotify after rebooting my PC, a black window appears and then there's no response whatsoever for 5+ minutes. It's REALLY frustrating, and I dread having to start Spotify because of the time it takes to...

Casual Listener

Hi,   PC/Windows 10 user here.   Every time I start Spotify after rebooting my PC, a black window appears and then there's no response whatsoever for 5+ minutes. It's REALLY frustr...

406 Views

0 replies

0 likes

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Superuser Contribution Scrolling throught misfits podcast make the titles dissapear

PlanPremiumCountryCanadaDeviceComputerOperating SystemWindows 10 My Question or IssueTitle dissapear when scrolling too far

Casual Listener

Plan Premium Country Canada Device Computer Operating System Windows 10   My Question or Issue Title dissapear when scrolling too far

Novy

Moderator

868 Views

5 replies

0 likes

desktop app
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Superuser Contribution hard drive crashed

So my windows system drive crashed, but my files were all on other drives. My Spotify playlists have a mix of streamed music and local files I've collected over the years. I added the local folders and I can see that the files are there in local file...

Visitor

So my windows system drive crashed, but my files were all on other drives.  My Spotify playlists have a mix of streamed music and local files I've collected over the years.  I added the loc...

Elena

Moderator

457 Views

1 replies

0 likes

  • 457 Views
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