Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Spotify doesn't work on my computer ( even on second system )

Spotify doesn't work on my computer ( even on second system )


Premium ( Family )

Operating System

Windows 10

My Question or Issue

My desktop spotify stops working when i try to start listen playlist client stops on each song for half a second and then moves to the next one, going through whole playlist/album without playing any sound. When i want to play song from some playlist i get message "Spotify can't play this right now. If you have the file on your computer you can import it.". Spotify works properly on Web Player (on same system), my Android phone and notebook, but i try to switch on my second system ( also Win10 ) and there he doesnt work too.


What i actually did:

1. Restarting my computer

2. Clearing cache & reinstall Spotify

3. Turning off high-quality streaming

4. Turning off hardware acceleration

5. Enabling crossfade

6. Checking that i have enough free space & memory

7. Relogin

8. Checking hosts file ( C:/Windows/System32/drivers/etc )

9. Changing DNS to

10. Changing network


I know that probably reinstalling my system will solve this problem but maybe there is another solution.

2 Replies

Having same issue with my windows desktop spotify. If you call up a song or album and click play, it looks like it is starting and the quickly stops. In some cases, it will zip through a whole album, calling up a song and then stopping.
I've downloaded the app from Microsoft and Spotify, and it's the same.

Hey there @Wolfram2159 and @galenmeyer,


Thanks for reaching out to the Community about this. 


If you've noticed the playback skips through the songs without any sound and none of the troubleshooting steps helped it's possible that you're experiencing an issue that we're currently investigating in search for a solution. You can check out this Ongoing Issue and add your vote to it by clicking on the +VOTE button. Make sure you follow the steps provided under Status Update as well. 


It'll also be useful to subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.


Hope this helps. Let us know if you have any more questions. 


Suggested posts