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well i hate to say this but after more than three years as a premium spotify user i may be leaving. due to constant issues with streaming quality things have come to a head and i am trying alternatives. currently got a 15 day trial to try with a rival. so far so good no constant pausing like i get with spotify. a bit different - going to take some getting used to, but for me the constant pausing has become a big issue. i will still be using spotify as i have almost a month subscription left. hopefully they can sort their issues in time. this has been happening for a month or two now so dont hold out much hope. a shame really, i havebeen a big spotify fan for a long time and drive my frinds mad saying how great it is. maybe it has outgrown itself - server issues maybe i dont know. i have 30mb connection and have tried all the tips listed on this community including turning off firewall (?!) and harware acceleration to no avail also tried running in poor sound quality mode - still breaking up/pausing.
Solved! Go to Solution.
If it works flwlessly over 3G then you know it's an issue with your wifi/ISP. If you get the same over 3G, try the tip in this post.
@Kdcyp wrote:
Hi Paradox,
It stops mid track and unfortunately I am using iOS devices ie iPads, iPod touch and iPhone so QuickTime isn't applicable - presume you're using PC or Mac.
The most likely answer in this thread so far is that perhaps some ISPs are limiting traffic from certain p2p servers like spotify.
Next time it pauses I will try a different device and pc to see if they all pause.
If that's the case, I don't think the ISP would change their policies so I will have to leave spotify and find another music provider.
Thanks
@DrYou wrote:
No, durning the issues I receive no errors messages. Spotify support has been having me test things but now it sounds like they are transferring blame on my ISP. I believe the claim may be that the ISP (Charter) is throttling my connection, they are not. I work for an IT firm who has an offsite backup company with several servers behind this same type of connection. I have used Pandora on high quality (premium) for years, no issues. I can stream 1080p videos all day long, no issue. But Spotify... I'm not a programmer but to me this seems be an issue with the software streaming efficiently. I've never had this issue happen on my iPhone or IPad, LTE or connected to wifi.
Spotify on the desktop uses p2p connections though, so your ISP might only be throtting that type of traffic (which is pretty common these days).
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
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Another reason is their long time reluctance to allow us to delete radio stations which makes for a messy and inefficient interface.
<facepalm>
P2P should not be causing the problem. In fact P2P should make it better. The more potential sources of the next 'segment' of the track the less likely it will be that you have to wait for it to arrive.
The p2p system is unique and a brilliant idea, as said above it contributes a lot to the flawless playback of Spotify, meaning tracks in theory never need to buffer. It also means the more people who are using the service, the better than performance becomes, whilst the opposite is true for server based systems.
Many ISPs block Spotify without even realising (since they are really aiming to block torrents), there was a case here on the community a while back with Hong Kong broadband pretty much blocking Spotify, one person got in touch with them and it was fixed a few days later.
If you are having issues with the desktop client and you think it might be p2p throttling related, try the web player and see if it works smoothly for you (since it doesn't use p2p).
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
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This completely sucks!
It's been like this for over an year now. some weeks the service works. At others it just refuses. It keeps freezing and loading forever.
Thanks Spotify for pretty much stealing out money since we are paying for a music streaming service that can not stream anything.
Get your act together. Treat your costumers with respect!!! I can download a HD movie (2gb+) in less than 8 minutes with my connection however I can't stream a song that's probably 3mb...
RIDICULOUS
I've noticed that my problems occur only with some connections, like one of my employers connection, which closer to a shared T1 connection than a 100M (dunno specifics), but as it is a commercial business connection, it probably has P2P sharing throttled.
My home connection (20/2 ADSL) works well even when wifi connection is low outside the house. At work I can stream without problems using 4G/3G via cellphone tethering.
So it might be a problem with your internet service provider as well.
I've come to said conclusions using Android devices such as Motorola Milestone, Samsung Galaxy S2, Motorola Xoom, several laptops and a collegue has had similar problems with an iPad.
If you think you might be being p2p throttled, definitely worth trying out the web player, if it plays fine then it is most likely your ISP.
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
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This is extremely disappointing -given this post is 18 months old and the constant pausing remains unfixed! I too am a Premium user and will consider cancelling if this is njot fixed very soon
Have you tried the app AND web version over the same connection, to rule out P2P throttle related problem with your connection?
I have the same problems with the Windows player stopping (version 0.9.7.16......) I am only playing back music stored locally (some of my content along with Spotify Offline tracks. So there is no question about bandwith.
The player stops multiple times per day.
If you are having issues with playback stopping and the Spotify client isn't displaying an error, could you open the console output for Spotify and next time it happens see if any error messages are logged there?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Update: Just stopped playing - no crash. Opened Console output (Windows with client running: Hit ctrl-alt-home) and the console is blank.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Player stopped again - attached is screen shot and dump below of the console - hopefuly this helps to find the fault. Many thanks 🙂
16:26:40.156 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:16XR5KFFtvd45UzQxmwcHd, index=965, position=0, paused=0
16:26:40.627 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 16
ms. Play latency: 110 ms
16:30:57.045 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:1NfCUwzlkCnqoUaWLsxbUj, index=976, position=0, paused=0
16:30:58.130 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 79 ms
16:34:26.551 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:6s0NHplywwr1IjnQpUpWJk, index=130, position=0, paused=0
16:34:27.478 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 78 ms
16:39:19.052 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:4KuUjDtpMTBv55FzbcOW38, index=586, position=0, paused=0
16:39:20.146 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 79 ms
16:44:16.588 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:4eZg5DzelqM8If97vNddFa, index=767, position=0, paused=0
16:44:17.243 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 16
ms. Play latency: 94 ms
16:48:42.657 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:local:Barrage:High+Strung:Amor+Perdido:228, index=1159, position=0,
paused=0
16:51:32.540 E [ap_handler_impl.cpp:1477 ] ChannelError(0, 1, get_wallet)
16:52:32.338 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:5ypunzPiaqEAOZxJ1tbgf1, index=791, position=0, paused=0
16:52:33.018 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 94 ms
16:55:46.837 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:4302lFAu3E58i3QL1pwkQe, index=356, position=0, paused=0
16:55:47.532 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 16
ms. Play latency: 110 ms
17:00:07.156 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:3C2WlSg3WUQnprTikFoxSf, index=829, position=0, paused=0
17:00:08.631 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 94 ms
17:03:24.864 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:3OZ40egQbNWeTe0BnR2QKa, index=681, position=0, paused=0
17:03:25.698 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 94 ms
17:07:23.314 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:2Iib2MV3ECFJAourgP9dlY, index=601, position=0, paused=0
17:07:24.394 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 93 ms
17:11:26.856 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:local:Barrage:Barrage:What%27s+Going+On%3f:227, index=1138, positio
n=0, paused=0
17:15:15.168 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:local:The+Beatles:1967-1970:While+My+Guitar+Gently+Weeps:284, index
=1092, position=0, paused=0
17:20:00.546 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:4hqhLTbu0YtJVIdMs5ysPK, index=859, position=0, paused=0
17:20:01.050 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 16
ms. Play latency: 110 ms
17:22:29.064 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:5n519h78Gp63Mrrs60KkMX, index=313, position=0, paused=0
17:22:30.143 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 94 ms
17:25:30.568 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:6UGHk2cmbDC1oidVjXcCKo, index=532, position=0, paused=0
17:25:31.610 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 15
ms. Play latency: 109 ms
17:31:41.431 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:3g5yhElg4F2NAtQMKSmbhH, index=451, position=0, paused=0
17:31:42.919 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 94 ms
17:35:58.933 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:3RRRGwfes5ZzK07Cm4f6ho, index=672, position=0, paused=0
17:36:00.035 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 94 ms
17:39:58.638 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:6A6DP1AXsx4z0ILd2mKtPF, index=323, position=0, paused=0
17:39:59.758 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 79 ms
17:43:46.563 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:0aqtbH8kBns8WVfhkvmYWU, index=645, position=0, paused=0
17:43:47.869 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 78 ms
17:47:03.845 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:2DZ7AjIglINBOmk2dyGHJ1, index=177, position=0, paused=0
17:47:04.576 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 16
ms. Play latency: 109 ms
17:50:24.348 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:2x0supcZhd6NEH1nem9DnR, index=273, position=0, paused=0
17:50:25.226 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 16
ms. Play latency: 109 ms
17:53:58.093 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:7BiYksRmik5PMb5zPrHe5e, index=136, position=0, paused=0
17:53:58.591 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 16
ms. Play latency: 110 ms
17:55:32.677 E [ap_handler_impl.cpp:1477 ] ChannelError(0, 1, get_wallet)
17:57:40.747 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:2xpvmhp8j0UL9mCEqB1U0L, index=820, position=0, paused=0
17:57:41.879 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 78 ms
18:01:20.060 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:4uYwlMp841PLJmj1gJJwIq, index=345, position=0, paused=0
18:01:20.591 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 94 ms
18:04:37.750 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:4vC3HGvV8dJA0GcWbfZL2R, index=205, position=0, paused=0
18:04:38.863 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 16
ms. Play latency: 110 ms
18:10:33.255 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:5KTEHhpFrMg1jWclXfnqaY, index=543, position=0, paused=0
18:10:35.188 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 94 ms
18:14:46.573 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:6DjtOcS3xQO8LETk8O4qgE, index=731, position=0, paused=0
18:14:47.692 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 93 ms
18:18:33.472 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:local:The+Beatles:Let+It+Be:Let+It+Be:230, index=1126, position=0,
paused=0
18:22:24.372 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:4CTyRJNeYKGkb37y9Bc7F8, index=379, position=0, paused=0
18:22:25.104 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 94 ms
18:27:17.081 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:1KsI8NEeAna8ZIdojI3FiT, index=374, position=0, paused=0
18:27:17.960 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 93 ms
18:30:35.775 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:5dIgg4mrQHOlVm1ZFYHW29, index=129, position=0, paused=0
18:30:36.905 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 94 ms
18:36:18.477 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:5LY8GsHfU7G6tmeXxStEb6, index=24, position=0, paused=0
18:36:19.366 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 78 ms
18:39:24.984 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:5KXdflxoxCcE9m5F2QoAUY, index=903, position=0, paused=0
18:39:25.914 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 94 ms
18:44:14.889 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:local:Barrage:The+Barrage%3a+World+on+Stage:What%27s+Going+On%3f:22
8, index=1150, position=0, paused=0
18:48:03.536 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:43eBgYRTmu5BJnCJDBU5Hb, index=149, position=0, paused=0
18:48:05.775 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 93 ms
18:53:41.434 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:13bYCu9r1Slu28nAFv7H5l, index=845, position=0, paused=0
18:53:42.088 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 94 ms
18:57:53.143 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:5FCPN8g30PRH7lLgxDh9LQ, index=279, position=0, paused=0
18:57:53.995 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 16
ms. Play latency: 94 ms
18:59:38.798 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:3OghNV9ZOUbAj62CZptOEP, index=528, position=0, paused=0
18:59:39.939 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 16
ms. Play latency: 110 ms
19:03:10.523 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:4QHIObWCuM8bihb96TJeDW, index=834, position=0, paused=0
19:03:11.630 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 94 ms
19:07:04.806 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:2IgLwduDgZ1sQ7JY4oMvq1, index=1015, position=0, paused=0
19:07:05.722 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 16
ms. Play latency: 110 ms
19:11:34.956 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:3R47BVunpwXhQbLWrClD94, index=154, position=0, paused=0
19:11:36.243 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 15
ms. Play latency: 109 ms
19:14:46.216 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:local:The+Beatles:1967-1970+%28Disc+1%29:The+Fool+On+The+Hill:177,
index=1102, position=0, paused=0
19:17:44.771 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:4WjFxt15GVB24xftNtrnGT, index=419, position=0, paused=0
19:17:45.251 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 16
ms. Play latency: 125 ms
19:23:31.480 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:6bPELB2u0bEx6LFpJPhnx8, index=892, position=0, paused=0
19:23:31.912 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 94 ms
19:27:03.729 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:45JXQUWbPMuPUaStzqmaVd, index=660, position=0, paused=0
19:27:04.416 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 15
ms. Play latency: 109 ms
19:32:18.035 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:41AE8ODX2JETBCa6muhSLY, index=335, position=0, paused=0
19:32:19.960 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 110 ms
19:36:30.764 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:2RvkPf7MIzhdh347w5sjTJ, index=84, position=0, paused=0
19:36:31.662 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 15
ms. Play latency: 93 ms
19:39:41.040 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:54s7NH3Lnu8nlrX08VPwFI, index=56, position=0, paused=0
19:39:41.767 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 0
ms. Play latency: 94 ms
19:44:23.950 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:4prr1evklt7SgyknM0WKbp, index=544, position=0, paused=0
19:44:24.819 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 16
ms. Play latency: 109 ms
19:48:20.247 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:track:2STQAr3BRiAeeveJ07gZh7, index=293, position=0, paused=0
19:48:20.973 I [audio_streamer.cpp:576 ] Encrypted data 64k-latency: 16
ms. Play latency: 110 ms
19:51:57.779 D [spirc_manager.cpp:481 ] GAIA: SpircManager::stpLoad, t
rack=spotify:local:Barrage:Scrapbook:7+Wicked+Reels:274, index=1188, position=0,
paused=0
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