Hey there @alvaromoreno79,
Welcome to the Community!
We hope you don't mind us replying to you in English, as that's the official language of the Community.
We recommend checking for any driver updates available for your PC. You should also do a clean reinstall of the app, follow the steps here.
If that does not help try this:
Hope this helps. If you have more questions, don't hesitate to reach out again.
Have a great day!
I have the saem problem and this solution doesn´t work
Hey there @xarls,
Thanks for the post.
Since the OP and reply in this thread are more than 2 years old, can you describe the issue you're facing again and we'll do our best to help?
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