Premium for family (roommates in this case)
Windows 10 Pro (1809 update)
Version of Spotify
My Question or Issue
I've been having problems with Spotify on my computer for almost a month now and I'm kind of desperate now, because I couldn't find a solution yet.
When I log in to Spotify for destop (I tried installing it from both MS Store and directly from Spotify) I can't see any albums in my library and all playlist are empty.
You can see that yourself below:
If I search for an album and choose a song to play, it doesn't. Just a black square with a cd disc appears where an album cover would be:
As I mentioned before, reinstalling Spotify didn't help, as well as deleting cache. At that point I thought that there's probably some incompatibility issue with the app and my computer. But when I tried playing songs using web browser I was also unable to play any, even though I can see albums in my library now.
I would think that there's a problem with my subscription, but I can still listen to music on any other device (mobile phone, TV, and a notebook with Linux).
None of my roommates who have the same subscription has any problems.
If you have any idea, what it might be caused by, please let me know. Any help would be appreciated.
Solved! Go to Solution.
Hey @ondrej-mahdalik! Welcome to the Spotify Community. ^^
Please be aware that this issue is already under investigation.
Be sure to check this ongoing issues thread to get more details about it. You can also try this in the meantime to see if that helps:
After that, remove all lines from their hosts file that are blocking Spotify.
Let me know if that helps, thanks! ^^