Spotify on browser getting crashed when turning on a song

[L1ly_]

Recently when I'm turning on a song on Spotify in wweb browser, the web page just likes getting crashed and lagged. I've tried to restore my PC as well as reinstall my web browser but I can't fix it ( my web browser is Chrome version 103). Thanks a lot in advance for your help!

[Bella_K]

Hi @L1ly_ ,

Thanks for reaching out to the Spotify Community!

Firstly, (to clarify your issue) do you have another browser that you use the Spotify Web Player on? And does it still crash on this browser? This will be able to tell us whether there may be a cause in terms of internet issues.

Does this also happen if in Chrome you only have the Spotify web player open as a tab? As Chrome is known to be a memory-heavy web app (as in, Chrome tends to use a lot of memory when many plugins, apps and websites are open), another possibility is that when too many websites/apps/plugins are running, Chrome can run out of available memory to use, so certain websites may stop working as a result. Clearing your cache can also help solve this problem - but I see you have reinstalled the app, of which usually clears the cache automatically.

Additionally, if Chrome is finding it difficult to run Spotify on top of the other websites, a recommendation would be to attempt to run Spotify on a different web player, which could improve Spotify's web player performance overall for you.

Another option to help resolve your issue is - if Chrome still isn't working with Spotify web player, have you tried potentially using web player through the official Spotify Chrome Extension, found on the Chrome Extension store? 

Let me know how you go with these options! If the issue persists, I am happy to continue troubleshooting. 

Have a lovely day.

Kind Regards,

Bella 🌸