Spotify videos not working on windows

[michelle1887]

Plan

Free

Country

US

Device

PC

Operating System

Windows 10

My Question or Issue

Hi.

I try to watch the videos by the Browse option. It doesn't work. All other options (podcasts, playlists etc) work. 

I tried to reinstall the app, log in and out, reconnecting the WiFi....

Nothing worked.

Is the video option available for Free Spotify, or only Premium? 

Thank you!

[OneByBoo]

Hi there @michelle1887

thanks for reaching out !

Before we take any further steps, could you please answer the following :

Were you able to play videos on the desktop app before?
How are trying to play videos?

What happens when you do?

If you can provide screenshots of it would be very helpful.

Thanks 🙂