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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137065 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137065 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53286 Views
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  • 33 likes
  • Windows
  • 53286 Views
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  • 33 likes

Solved!! Can't Add or Play Songs from Search

PlanFreeCountryUSDeviceComputerOperating SystemWindows 10When I try to add or play a song from the search function, it's not working. I looked up "Six Shooter" by Coyote Kisses and right clicked it to add it to my library, then looked up "This Ain't ...

  • Casual Listener
  • Plan Free Country US Device Computer Operating System Windows 10 When I try to add or play a song from the search function, it's not working.  I looked up "Six Shooter" by Coyote Kisses ...
  • Sorinshuto
  • Casual Listener
  • 2113 Views
  • 2 replies
  • 0 likes
  • 2113 Views
  • 2 replies
  • 0 likes

What happend to Septicflesh's Album "Codex Omega" and "Titan"?

So, after two or three days the Album Codex Omega and Titan from Septicflesh is disappeard. The cover from the album "Communion" and "The Great Mass" is also different. Whats happened?

  • Music Fan
  • So, after two or three days the Album Codex Omega and Titan from Septicflesh is disappeard. The cover from the album "Communion" and "The Great Mass" is also different. Whats happened?
  • Nico
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Spotify font bold on Windows 10 edition

DeviceASUS UX360UAOperating SystemWindows 10 My Question or IssueSo I've been really annoyed with the change of font within Spotify now. I haven't really seen much on the subject and was wondering if there is a way to fix it. I've tried countless tim...

  • Casual Listener
  • Device ASUS UX360UA Operating System Windows 10   My Question or Issue So I've been really annoyed with the change of font within Spotify now. I haven't really seen much on the subject and...
  • blahsi
  • Roadie
  • 743 Views
  • 2 replies
  • 1 likes
  • 743 Views
  • 2 replies
  • 1 likes

When I add a song on my eg iPhone, my PC (Windows 10) which is off doesn't update my songs library

PlanPremiumCountrySingaporeDeviceiPhone XS Max, iPad 5th Gen, Desktop PC, Macbook Pro with windows 10Operating System(iOS12.2, Windows 10) My Question or IssueWhen I add a song in my song library using my eg iPhone, my PC (Windows 10) which is off, d...

  • Casual Listener
  • Plan Premium Country Singapore Device iPhone XS Max, iPad 5th Gen, Desktop PC, Macbook Pro with windows 10 Operating System (iOS12.2, Windows 10)   My Question or Issue When I add a so...
  • mosohodPeti
  • Composer
  • 351 Views
  • 1 replies
  • 1 likes
  • 351 Views
  • 1 replies
  • 1 likes

Opening Spotify links in desktop app w/o extension???

PlanPremiumCountryUSADeviceDell PC - i5-8500T @2.1ghz 16gb RAM 64bit / MacBook Pro 2016 13" 16gb ram SSDOperating SystemWindows 10 / MacOS High Sierra My Question or IssueMost of what I was reading about this is from last year. Has there been any cha...

  • Newbie
  • Plan Premium Country USA Device Dell PC - i5-8500T @2.1ghz 16gb RAM 64bit / MacBook Pro 2016 13" 16gb ram SSD Operating System Windows 10 / MacOS High Sierra   My Question or Issue Mos...
  • SpotyMarc
  • Newbie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Spotify stops plaing with an ad

PlanFreeCountryFrance DeviceWindows10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSince this morning when I start playing music, it stops on an ad (Dacia) that it can play. If I try to start another music it says it wil...

  • Regular
  • Plan Free Country France   Device Windows10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Since this morning when I start playing music, it...
  • Nico
  • Community Legend
  • 423 Views
  • 5 replies
  • 0 likes
  • 423 Views
  • 5 replies
  • 0 likes

Solved!! Spotify keeps following unknown playlists

PlanPremium (free trial) DeviceLaptopOperating SystemWindows 10 My Question or IssueHello!I just recently saw this happen, and it started yesterday. For some reason, spotify is adding unknown playlists to my library. I have never heard of the playlis...

  • Casual Listener
  • Plan Premium (free trial)   Device Laptop Operating System Windows 10   My Question or Issue Hello! I just recently saw this happen, and it started yesterday. For some reason, spo...
  • Maxim
  • Spotify Star
  • 1593 Views
  • 3 replies
  • 0 likes
  • 1593 Views
  • 3 replies
  • 0 likes

Strange error

PlanPremium CountryItaly Operating System Android Oreo My Question or Issue When I try to play certain artist i get this error "we can't play this until you allow this track in the spotify phone app" both on PC and Android... What can i do?

  • Casual Listener
  • Plan Premium   Country Italy   Operating System  Android Oreo   My Question or Issue   When I try to play certain artist i get this error  "we can't play...
  • danieletredici
  • Casual Listener
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Web Player Isn't Launching

Free Plan DeviceWindows PCOperating SystemWindows 8 Every time I click launch Web Player it says "An error occurred." I've tried restarting my computer, a different web browser, and an incognito window nothing works.

  • Casual Listener
  • Free Plan   Device Windows PC Operating System Windows 8   Every time I click launch Web Player it says "An error occurred."   I've tried restarting my computer, a different w...
  • Nico
  • Community Legend
  • 590 Views
  • 4 replies
  • 0 likes
  • Error
    Web player issue
  • 590 Views
  • 4 replies
  • 0 likes

Trying to add a playlist as artist - pasting URL does not find the playlist

PlanWe've tried with both free and premium accountsCountryAustraliaDeviceDesktopOperating SystemWindows, using either firefox or chrome My Question or IssueHi, we have an artist page that we're trying to add a playlist to. The playlist has been creat...

  • Newbie
  • Plan We've tried with both free and premium accounts Country Australia Device Desktop Operating System Windows, using either firefox or chrome   My Question or Issue Hi, we have an art...
  • OneByBoo
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

BBC Podcasts not working

PlanPremiumCountryCanadaDeviceDesktop/ Dell Operating SystemWindows 7 My Question or IssueBBC podcasts no longer play. I've noticed that as of yesterday (April 3). You click on the play button, then nothing happens. Only happens to the BBC podcasts t...

  • Casual Listener
  • Plan Premium Country Canada Device Desktop/ Dell  Operating System Windows 7   My Question or Issue BBC podcasts no longer play. I've noticed that as of yesterday (April 3). You c...
  • zdravko_g
  • Casual Listener
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Premium on Desktop, but not Premium on Mobile

PlanPremium for FamilyCountryMalaysiaDeviceHuawei Honor 7 (PLK-L01)Operating System(Android 6.0) My Question or IssueHi im having an issue as stated above. It is weird as i only see Premium in settings on Desktop, but on mobile it acts like im not. I...

  • Casual Listener
  • Plan Premium for Family Country Malaysia Device Huawei Honor 7 (PLK-L01) Operating System (Android 6.0)   My Question or Issue Hi im having an issue as stated above. It is weird as i o...
  • Maxim
  • Spotify Star
  • 674 Views
  • 1 replies
  • 0 likes
  • Download
    Offline download
    Premium
  • 674 Views
  • 1 replies
  • 0 likes

Headphones not working with podcasts on desktop

PlanPremiumCountryUSA My Question or IssueI've been trying to listen to podcasts on my work desktop with headphones, but either everything is garbled or just one of the cohosts audio is missing. I've tried listening to music on the desktop and that w...

  • Newbie
  • Plan Premium Country USA   My Question or Issue I've been trying to listen to podcasts on my work desktop with headphones, but either everything is garbled or just one of the cohosts audio...
  • Bittencourt
  • Spotify Star
  • 585 Views
  • 1 replies
  • 0 likes
  • headphones
    Podcasts
  • 585 Views
  • 1 replies
  • 0 likes

Recommended Songs Not Playing

I got a new computer at work - Windows 10 Enterprise, Dell Intel Core i7. I downloaded the software/app on my computer to listen to Spotify (like I have for years - without issues). But now, I cannot listen to any of my recommended tracks, any radio ...

  • Newbie
  • I got a new computer at work - Windows 10 Enterprise, Dell Intel Core i7. I downloaded the software/app on my computer to listen to Spotify (like I have for years - without issues). But now, I cannot...
  • 716 Views
  • 0 replies
  • 2 likes
  • Songs not playing
  • 716 Views
  • 0 replies
  • 2 likes

Superuser Contribution Songs i liked on my phone doesnt apear liked on my pc.

PlanPremiumCountryCzech Republic Device(Sony xperia Z3, PC)Operating System(Android, Windows 10) My Question or IssueHello, i am not sure if it is just songs i liked on my phone or also songs i liked on pc. Today I listened to Daily mix and the song ...

  • Newbie
  • Plan Premium Country Czech Republic   Device (Sony xperia Z3, PC) Operating System (Android, Windows 10)   My Question or Issue Hello, i am not sure if it is just songs i liked o...
  • user-removed
  • Not applicable
  • 261 Views
  • 2 replies
  • 1 likes
  • 261 Views
  • 2 replies
  • 1 likes

Spotify keeps crashing on login.

PlanPremium CountryU.S.ADeviceP.C.Operating SystemWindows 10My Question or IssueSo I just got on my computer after getting home from work today and wanted to listen to music. Spotify was closed and I went to open it and it asked me to login. So I obv...

  • Casual Listener
  • Plan Premium  Country U.S.A Device P.C. Operating System Windows 10 My Question or Issue So I just got on my computer after getting home from work today and wanted to listen to music. S...
  • dakota1017
  • Casual Listener
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Transfer to iOS

Plan: PremiumCountry: CanadaDevice: iPhone 7Operating System: 12.1My Question or Issue:I'm trying to transfer some local files from my PC to my iPhone, I have a playlist, I have the download button ticked on each playlist both on my computer and my p...

  • Newbie
  • Plan: Premium Country: Canada Device: iPhone 7 Operating System: 12.1 My Question or Issue: I'm trying to transfer some local files from my PC to my iPhone, I have a playlist...
  • Nico
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Search by artist does not load all of his songs

Hello, everyone! I have issue that has appeared recently.When I want to create a playlist of all songs of artist (either his own or features) usually i type his name in search, select all songs and add them to playlist.However, now i face the problem...

  • Casual Listener
  • Hello, everyone!   I have issue that has appeared recently. When I want to create a playlist of all songs of artist (either his own or features) usually i type his name in search, select all ...
  • Nico
  • Community Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Crashing When Trying to Login

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or Issue My Spotify app crashes immediately when trying to login. No error messages or anything. Never had issues before. I have tried a clean install both from the direct downl...

  • Casual Listener
  • Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue   My Spotify app crashes immediately when trying to login.  No error messages or a...
  • Guido
  • Spotify Legend
  • 2342 Views
  • 5 replies
  • 0 likes
  • 2342 Views
  • 5 replies
  • 0 likes

not all songs are played from playlist

anyone having the issue where the playlist songs are not getting played all the songs. it doesn's matter it being on pc spotify or android spotify. It'll end prematually and i lost track where it stopped.

  • Casual Listener
  • anyone having the issue where the playlist songs are not getting played all the songs. it doesn's matter it being on pc spotify or android spotify. It'll end prematually and i lost track where it sto...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes