Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 50471 Views
  • 77 replies
  • 27 likes
  • 50471 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 76119 Views
  • 271 replies
  • 21 likes
  • 76119 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5344 Views
  • 1 replies
  • 6 likes
  • 5344 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145492 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145492 Views
  • 0 replies
  • 26 likes

Solved!! Ad Doesn't Play, is Stuck

I'm from the US, using the Spotify desktop player with Windows 7. Every time this specific ad comes up, it doesn't progress on the time bar and I can't switch to any other song. The workaround is exiting and reopening Spotify, but it happens every si...

  • Newbie
  • I'm from the US, using the Spotify desktop player with Windows 7. Every time this specific ad comes up, it doesn't progress on the time bar and I can't switch to any other song. The workaround is exi...
  • mynameisnotgary
  • Casual Listener
  • 5624 Views
  • 3 replies
  • 1 likes
  • 5624 Views
  • 3 replies
  • 1 likes

There is no option for me to change my profle picture on my desktop app.

There is no option given to change my profle picture when I bring my mouse over to my prolfe picture and right clicking also doesnt do anything either, I've uninstalled and reinstalled Spotfity multipule times yet there is serouly no "change" button ...

  • Visitor
  • There is no option given to change my profle picture when I bring my mouse over to my prolfe picture and right clicking also doesnt do anything either, I've uninstalled and reinstalled Spotfity multi...
  • OviiiOne
  • Community Legend
  • 749 Views
  • 1 replies
  • 0 likes
  • 749 Views
  • 1 replies
  • 0 likes

Continuously Skipping

Premium Desktop app and Web app Win 10 Whenever I try and play a song/album/playlist/radio etc the program just keeps skipping through songs and does not play anything. Spotify had been working fine until today. I've restarted spotify, rebooted OS, r...

  • Visitor
  • Premium   Desktop app and Web app   Win 10   Whenever I try and play a song/album/playlist/radio etc the program just keeps skipping through songs and does not play anything.&nbs...
  • eltoch
  • Composer
  • 633 Views
  • 1 replies
  • 0 likes
  • skipping
  • 633 Views
  • 1 replies
  • 0 likes

Spotify fails to close

PlanPremiumCountryUSADeviceCustom built PCOperating SystemWindows 10 My Question or IssueThe Spotify desktop app fails to close out completely when I exit out of the app, the 4 processes still remain and use up a lot of CPU. The spotify icon in the t...

  • Newbie
  •   Plan Premium Country USA Device Custom built PC Operating System Windows 10    My Question or Issue The Spotify desktop app fails to close out completely when I exit out o...
  • daniellee002
  • Regular
  • 678 Views
  • 1 replies
  • 0 likes
  • 678 Views
  • 1 replies
  • 0 likes

Is Spotify Daily Mix Lists Can Dissapear?

PlanPremiumCountryTurkey My Question or IssueMy account was hacked 15 days ago but i got back like in 3 days, while this happened hacker listened songs that i don't even know it's singer&rappers. Spotify made a daily mix from them now and i don't eve...

  • Casual Listener
  • Plan Premium Country Turkey   My Question or Issue My account was hacked 15 days ago but i got back like in 3 days, while this happened hacker listened songs that i don't even know it's si...
  • by_curling
  • Casual Listener
  • 512 Views
  • 2 replies
  • 0 likes
  • 512 Views
  • 2 replies
  • 0 likes

Can't import songs through local files.

I can't seem to gte my local files working. I've followed all of the stpes to make them pop up in the local files in spotify but none of them do. I may have a sneaking suspicion that spotify may not support the songs I have but I just wanted to ask. ...

  • Regular
  • I can't seem to gte my local files working. I've followed all of the stpes to make them pop up in the local files in spotify but none of them do. I may have a sneaking suspicion that spotify may not ...
  • Jacob
  • Community Legend
  • 1821 Views
  • 9 replies
  • 0 likes
  • 1821 Views
  • 9 replies
  • 0 likes

Spotify Installer installs Spotify at C:/Users/(username)/AppData/Roaming/Spotify

PlanPremiumCountryUnited StatesDeviceThinkpad P50Operating SystemWindows 10 Pro Hey Spotify, I've noticed that your installer from your website, installs all required files in C:/Users/(username)/AppData/Roaming/Spotify which causes a lot of failures...

  • Casual Listener
  • Plan Premium Country United States Device Thinkpad P50 Operating System Windows 10 Pro   Hey Spotify,   I've noticed that your installer from your website, installs all required ...
  • 604 Views
  • 0 replies
  • 0 likes
  • 604 Views
  • 0 replies
  • 0 likes

Solved!! Spotify can't play this right now. If you have the file on your computer, you can import it.

PlanPremiumCountryUnited StatesDeviceThinkpad P50Operating SystemWindows 10 Pro Hey Spotify, I've noticed this issue for about the last week. I've downloaded all of my songs so that I can listen to them offline, but every time I try to play an offlin...

  • Casual Listener
  • Plan Premium Country United States Device Thinkpad P50 Operating System Windows 10 Pro   Hey Spotify,   I've noticed this issue for about the last week. I've downloaded all of my...
  • derrickk
  • Casual Listener
  • 3061 Views
  • 1 replies
  • 0 likes
  • 3061 Views
  • 1 replies
  • 0 likes

WIN 10 APP DISPLAY OUT OF SYNC WITH PLAYED SONG

j_6tc6te-2qmk Newbie 5m ago I haveA SYNC PROBLEM BETWEEN DISPLAYED SONG AND PLAYED SONG IN A PLAYLIST OR ALBUM. problem, with the Spotify version for windows 10 on my lap top, and on the laptop screen the displayed song is out of sync withe the sound...

  • Casual Listener
  • j_6tc6te-2qmk   Newbie    5m ago   I haveA SYNC PROBLEM BETWEEN DISPLAYED SONG AND PLAYED SONG IN A PLAYLIST OR ALBUM. problem, with the Spotify version fo...
  • 394 Views
  • 0 replies
  • 0 likes
  • 394 Views
  • 0 replies
  • 0 likes

Desktop app too quiet even though it's set to max? Solution here

If you set the volume to like 60% in BROWSER player, then try to change to DESKTOP player you'll notice that it's quiet even tough it's set to 100%. The problem is that it takes the BROWSER setting as a default value, so if you set it to 60% and the ...

  • Visitor
  • If you set the volume to like 60% in BROWSER player, then try to change to DESKTOP player you'll notice that it's quiet even tough it's set to 100%. The problem is that it takes the BROWSER setting a...
  • 388 Views
  • 0 replies
  • 0 likes
  • browser
    Desktop
    volume
  • 388 Views
  • 0 replies
  • 0 likes

Buttons and icons on desktop player are gone

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueOn my Windows machine at work, I have do a workaround to install and update Spotify because the appdata\roaming folder is not allowed to run apps. Here's the workaround I ...

  • Casual Listener
  • Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue On my Windows machine at work, I have do a workaround to install and update Spotify because the...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

"Spotify can't play this right now" error on every single song

Question or IssueWhen I attempt to play any song, I recieve the error "Spotify can't play this right now". I've restarted the app and re-dowloaded it and edited my settings and tried the online version and nothing is working. Several hours ago the ap...

  • Visitor
  • Question or Issue When I attempt to play any song, I recieve the error "Spotify can't play this right now". I've restarted the app and re-dowloaded it and edited my settings and tried the online ver...
  • Avi28
  • Visitor
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Clicking song doesn't work

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueWhen clicking a song, I'm not being sent to its location. Instead another song is showing. Please see this video: https://gyazo.com/e84ef43f1f47281a220b3406a983f133

e84ef43f1f47281a220b3406a983f133
  • Music Fan
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue When clicking a song, I'm not being sent to its location. Instead another song is showing. &nb...
  • glock63
  • Casual Listener
  • 1302 Views
  • 6 replies
  • 1 likes
  • 1302 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify plays random songs

PlanFreeCountryTurkeyDevicePCOperating SystemWindows 10 My Question or IssueI’ve been using Spotify on my desktop computer. And I tend to listen to my songs from A to Z. I list them from A to Z, never shuffle. Lately, whenever a song is finished or I...

  • Visitor
  • Plan Free Country Turkey Device PC Operating System Windows 10     My Question or Issue I’ve been using Spotify on my desktop computer. And I tend to listen to my songs from A to...
  • user-removed
  • Not applicable
  • 3480 Views
  • 8 replies
  • 1 likes
  • 3480 Views
  • 8 replies
  • 1 likes

-_- you all din broke Spotify again

ever since that update today you can't change the photo in Spotify fix this please i have to take down the boobs photo i use as my pic before i get banned -_- i didnt know everyone coud see it

  • Gig Goer
  • ever since that update today you can't change the photo in Spotify fix this please i have to take down the boobs photo i use as my pic before i get banned -_- i didnt know everyone coud see it 
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Spotify skipping glitch

PlanPremiumCountryUSDeviceBuilt Gaming Rig, iPhone XS Operating SystemiOS 13.1 , Win10 My Question or Issue Ok so i use spotify almost everyday, however a few weeks ago i was listening to music while gaming, and when i hit shift my music would spazz ...

  • Visitor
  • Plan Premium Country US Device Built Gaming Rig, iPhone XS  Operating System iOS 13.1 , Win10   My Question or Issue   Ok so i use spotify almost everyday, however a few wee...
  • 416 Views
  • 0 replies
  • 0 likes
  • 416 Views
  • 0 replies
  • 0 likes

My two devices don't find each other

PlanPremiumOperating SystemWindows 10 and Android My Question or IssueI didn't use to have this issue but recently while I'm for example listening to music on desktop and go to my phone so I can change the music it doesn't even show the music I'm lis...

  • Casual Listener
  • Plan Premium Operating System Windows 10 and Android   My Question or Issue I didn't use to have this issue but recently while I'm for example listening to music on desktop and go to my ph...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Remove Songs From Library

I have a very large library and I learned recently that I cannot add new music to my library because I have already reached the 10,000 song limit. So I would like to remove some existing songs from my library so that I can add new music. But I can't ...

  • Regular
  • I have a very large library and I learned recently that I cannot add new music to my library because I have already reached the 10,000 song limit.  So I would like to remove some existing songs ...
  • dinomight
  • Spotify Star
  • 2030 Views
  • 3 replies
  • 0 likes
  • Desktop
    Your Library
  • 2030 Views
  • 3 replies
  • 0 likes

Songs disappear from my local files collection

PlanPremium CountryU.S. DeviceWindow PC Operating SystemWindows 10 My Question or IssueSongs that were previously in my local files list just stop being detected by spotify. They are still in the folder in my PC, spotify just doesn't see them.

  • Visitor
  • Plan Premium   Country U.S.   Device Window PC   Operating System Windows 10   My Question or Issue Songs that were previously in my local files list just stop being ...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes