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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137227 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137227 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53490 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53490 Views
  • 0 replies
  • 33 likes

Web player is not working

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 8.1 My Question or IssueEverytime I try to choose a song, playlist or anything, it doesn't let me play any song. I choose and click a song but it doesn't play.

  • Newbie
  • Plan Premium Country Argentina Device PC Operating System Windows 8.1   My Question or Issue Everytime I try to choose a song, playlist or anything, it doesn't let me play any song. I ...
  • Nico
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

podcast not updated and new released tracks unplayable

My desktop app is not really updated even though it updates automatically. all my followed podcast only have lastest episodes from Jan 2019, new released tracks do not play even though they are not greyed out, and I only get 4 tracks from discover we...

  • Music Fan
  • My desktop app is not really updated even though it updates automatically. all my followed podcast only have lastest episodes from Jan 2019, new released tracks do not play even though they are not g...
  • sneakatone
  • Music Fan
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

My favorite songs have disappeared

PlanFreeCountrySpainOperating SystemWindows 10 My Question or IssueIn recent times Spotify was giving me errors. There were many songs that for some reason did not reproduce. When you played the play to listen to it, the program would be paralyzed an...

  • Casual Listener
  • Plan Free Country Spain Operating System Windows 10   My Question or Issue In recent times Spotify was giving me errors. There were many songs that for some reason did not reproduce. Whe...
  • ooleebs
  • Casual Listener
  • 1582 Views
  • 3 replies
  • 1 likes
  • 1582 Views
  • 3 replies
  • 1 likes

Local file not matched on other system due to song duration.

PlanPremiumCountryAustraliaDevicePC and Macbook Pro 2015Operating SystemWindows 10 and OSX MojaveMy Question or IssueA specific local file on one device that is copied to another device (either operating system) is not matched/detected on the device ...

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  • Newbie
  • Plan Premium Country Australia Device PC and Macbook Pro 2015 Operating System Windows 10 and OSX Mojave My Question or Issue A specific local file on one device that is copied to another de...
  • nh60211as
  • Casual Listener
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Solved!! How do I copy song names when using the desktop or web app?

PlanPremiumCountryNODeviceDesktop pcOperating SystemWindows 10 My Question or IssueHey, how do I copy song, album or artist names from spotify (either the web version or the desktop version)? It is especially troublesome when I can't type the names (...

  • Roadie
  • Plan Premium Country NO Device Desktop pc Operating System Windows 10   My Question or Issue Hey, how do I copy song, album or artist names from spotify (either the web version or the ...
  • urenor
  • Casual Listener
  • 49283 Views
  • 8 replies
  • 11 likes
  • 49283 Views
  • 8 replies
  • 11 likes

Cant see Radio stations

PlanPremiumCountryArgentinaDeviceall devicesOperating System(Android Oreo, Windows 10) My Question or Issue

  • Casual Listener
  • Plan Premium Country Argentina Device all devices Operating System (Android Oreo, Windows 10)   My Question or Issue  
  • mixfederico
  • Casual Listener
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes

Missing added songs usually visible under artist name.

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueHey people,For some time now I encounter strange issue. There were always few songs that you can add from the artist, and when you hit the play button from main "Artists" menu you...

  • Regular
  • Plan Premium Country Poland Operating System Windows 10   My Question or Issue Hey people, For some time now I encounter strange issue. There were always few songs that you can add fr...
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Songs refusing to play on windows

PlanPremiumCountryUKDevicePCOperating SystemWindows 10, using the spotify download (not the app) My Question or IssueThe spotify player seems to bug out whenever I try to play a song not in my playlist. Or if I then add the song on my playlist from m...

  • Newbie
  • Plan Premium Country UK Device PC Operating System Windows 10, using the spotify download (not the app)   My Question or Issue The spotify player seems to bug out whenever I try to pla...
  • rasyadh
  • Newbie
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

New layout

PlanPremiumCountryBrazilDevice(ZenFone 4)Operating System(Android) My Question or IssueI've tried to adapt to the new layout that has been out for a few months, but it's really bad. I like to listen to albums, and now it's way worst to find the one i...

  • Newbie
  • Plan Premium Country Brazil Device (ZenFone 4) Operating System (Android)   My Question or Issue I've tried to adapt to the new layout that has been out for a few months, but it's real...
  • OneByBoo
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Windows crashes upon login

Plan PremiumCountry swedenOperating System Windows 10 Spotify crashed so I resinstalled it. But now when I try to login the program crahes (without any error message, the program just stops).I've tried reinstalling the program by using both the app v...

  • Newbie
  •   Plan Premium Country sweden Operating System Windows 10   Spotify crashed so I resinstalled it. But now when I try to login the program crahes (without any error message, t...
  • OneByBoo
  • Community Legend
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! Can't Add or Play Songs from Search

PlanFreeCountryUSDeviceComputerOperating SystemWindows 10When I try to add or play a song from the search function, it's not working. I looked up "Six Shooter" by Coyote Kisses and right clicked it to add it to my library, then looked up "This Ain't ...

  • Casual Listener
  • Plan Free Country US Device Computer Operating System Windows 10 When I try to add or play a song from the search function, it's not working.  I looked up "Six Shooter" by Coyote Kisses ...
  • Sorinshuto
  • Casual Listener
  • 2115 Views
  • 2 replies
  • 0 likes
  • 2115 Views
  • 2 replies
  • 0 likes

What happend to Septicflesh's Album "Codex Omega" and "Titan"?

So, after two or three days the Album Codex Omega and Titan from Septicflesh is disappeard. The cover from the album "Communion" and "The Great Mass" is also different. Whats happened?

  • Music Fan
  • So, after two or three days the Album Codex Omega and Titan from Septicflesh is disappeard. The cover from the album "Communion" and "The Great Mass" is also different. Whats happened?
  • Nico
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Spotify font bold on Windows 10 edition

DeviceASUS UX360UAOperating SystemWindows 10 My Question or IssueSo I've been really annoyed with the change of font within Spotify now. I haven't really seen much on the subject and was wondering if there is a way to fix it. I've tried countless tim...

  • Casual Listener
  • Device ASUS UX360UA Operating System Windows 10   My Question or Issue So I've been really annoyed with the change of font within Spotify now. I haven't really seen much on the subject and...
  • blahsi
  • Roadie
  • 747 Views
  • 2 replies
  • 1 likes
  • 747 Views
  • 2 replies
  • 1 likes

When I add a song on my eg iPhone, my PC (Windows 10) which is off doesn't update my songs library

PlanPremiumCountrySingaporeDeviceiPhone XS Max, iPad 5th Gen, Desktop PC, Macbook Pro with windows 10Operating System(iOS12.2, Windows 10) My Question or IssueWhen I add a song in my song library using my eg iPhone, my PC (Windows 10) which is off, d...

  • Casual Listener
  • Plan Premium Country Singapore Device iPhone XS Max, iPad 5th Gen, Desktop PC, Macbook Pro with windows 10 Operating System (iOS12.2, Windows 10)   My Question or Issue When I add a so...
  • mosohodPeti
  • Composer
  • 352 Views
  • 1 replies
  • 1 likes
  • 352 Views
  • 1 replies
  • 1 likes

Opening Spotify links in desktop app w/o extension???

PlanPremiumCountryUSADeviceDell PC - i5-8500T @2.1ghz 16gb RAM 64bit / MacBook Pro 2016 13" 16gb ram SSDOperating SystemWindows 10 / MacOS High Sierra My Question or IssueMost of what I was reading about this is from last year. Has there been any cha...

  • Newbie
  • Plan Premium Country USA Device Dell PC - i5-8500T @2.1ghz 16gb RAM 64bit / MacBook Pro 2016 13" 16gb ram SSD Operating System Windows 10 / MacOS High Sierra   My Question or Issue Mos...
  • SpotyMarc
  • Newbie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Spotify stops plaing with an ad

PlanFreeCountryFrance DeviceWindows10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSince this morning when I start playing music, it stops on an ad (Dacia) that it can play. If I try to start another music it says it wil...

  • Regular
  • Plan Free Country France   Device Windows10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Since this morning when I start playing music, it...
  • Nico
  • Community Legend
  • 424 Views
  • 5 replies
  • 0 likes
  • 424 Views
  • 5 replies
  • 0 likes

Solved!! Spotify keeps following unknown playlists

PlanPremium (free trial) DeviceLaptopOperating SystemWindows 10 My Question or IssueHello!I just recently saw this happen, and it started yesterday. For some reason, spotify is adding unknown playlists to my library. I have never heard of the playlis...

  • Casual Listener
  • Plan Premium (free trial)   Device Laptop Operating System Windows 10   My Question or Issue Hello! I just recently saw this happen, and it started yesterday. For some reason, spo...
  • Maxim
  • Spotify Star
  • 1600 Views
  • 3 replies
  • 0 likes
  • 1600 Views
  • 3 replies
  • 0 likes

Strange error

PlanPremium CountryItaly Operating System Android Oreo My Question or Issue When I try to play certain artist i get this error "we can't play this until you allow this track in the spotify phone app" both on PC and Android... What can i do?

  • Casual Listener
  • Plan Premium   Country Italy   Operating System  Android Oreo   My Question or Issue   When I try to play certain artist i get this error  "we can't play...
  • danieletredici
  • Casual Listener
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Web Player Isn't Launching

Free Plan DeviceWindows PCOperating SystemWindows 8 Every time I click launch Web Player it says "An error occurred." I've tried restarting my computer, a different web browser, and an incognito window nothing works.

  • Casual Listener
  • Free Plan   Device Windows PC Operating System Windows 8   Every time I click launch Web Player it says "An error occurred."   I've tried restarting my computer, a different w...
  • Nico
  • Community Legend
  • 591 Views
  • 4 replies
  • 0 likes
  • Error
    Web player issue
  • 591 Views
  • 4 replies
  • 0 likes

Trying to add a playlist as artist - pasting URL does not find the playlist

PlanWe've tried with both free and premium accountsCountryAustraliaDeviceDesktopOperating SystemWindows, using either firefox or chrome My Question or IssueHi, we have an artist page that we're trying to add a playlist to. The playlist has been creat...

  • Newbie
  • Plan We've tried with both free and premium accounts Country Australia Device Desktop Operating System Windows, using either firefox or chrome   My Question or Issue Hi, we have an art...
  • OneByBoo
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes