Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 49902 Views
  • 77 replies
  • 27 likes
  • 49902 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 75781 Views
  • 271 replies
  • 21 likes
  • 75781 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5308 Views
  • 1 replies
  • 6 likes
  • 5308 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145451 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145451 Views
  • 0 replies
  • 26 likes

Memory leak - High RAM usage on Windows 7

DeviceLenovo Thinkpad P50Operating SystemWindows 7 My Question or IssueHey,I'm using spotify at work and it takes a lot of my RAM.Here on the screenshot you can see that it takes almost 1.5 Go of RAM !I'm keeping it open for long period of time so I ...

Sans titre.png
  • Casual Listener
  • Device Lenovo Thinkpad P50 Operating System Windows 7   My Question or Issue Hey, I'm using spotify at work and it takes a lot of my RAM. Here on the screenshot you can see that it tak...
  • Matthieu42
  • Casual Listener
  • 1107 Views
  • 2 replies
  • 0 likes
  • memory leak
    Ram
    Windows 7
  • 1107 Views
  • 2 replies
  • 0 likes

LIKED SONGS ADDED FROM PHONE NOT SHOWING UP ON PC AND ALSO WON'T PLAY

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueSongs I've added since like 15 days ago aren't going onto my liked playlist on my PC and when I play them on my phone they don't play on my PC. I can't refresh my playlist...

  • Visitor
  • Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue Songs I've added since like 15 days ago aren't going onto my liked playlist on my PC and when I...
  • Emilia_8
  • Community Legend
  • 3345 Views
  • 1 replies
  • 1 likes
  • 3345 Views
  • 1 replies
  • 1 likes

Can't play songs from laptop.

Tonight I attempted to play spotify and it just started skipping through playlists without starting any of the songs. I occationally get the error message "Spotify can't play this right now, if you have the song on your computer you can import it."I ...

  • Casual Listener
  • Tonight I attempted to play spotify and it just started skipping through playlists without starting any of the songs. I occationally get the error message  "Spotify can't play this right now, i...
  • 396 Views
  • 0 replies
  • 0 likes
  • 396 Views
  • 0 replies
  • 0 likes

Playlists Double-Playing Artists While on Shuffle

Recently something odd has been happening with all of my playlists. Even though I keep them all on shuffle, if I have 2 or more of an artist's songs in the playlist, they always play back-to-back songs from that atist before moving on to the next son...

  • Roadie
  • Recently something odd has been happening with all of my playlists. Even though I keep them all on shuffle, if I have 2 or more of an artist's songs in the playlist, they always play back-to-back son...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Memory Leak adding Local Files on Windows 10

Hello! I just installed Spotify for the first time. One of the reasons I'm interested in it is the support for Local Files. But I tried to add a large number of .mp3 (23K) and within after a few minutes it had eaten all available memory and the app w...

SpotifyMemory.png
  • Newbie
  •   Hello!  I just installed Spotify for the first time.  One of the reasons I'm interested in it is the support for Local Files.  But I tried to add a large number of .mp3 (23K) a...
  • user-removed
  • Not applicable
  • 778 Views
  • 4 replies
  • 2 likes
  • 778 Views
  • 4 replies
  • 2 likes

Spotify prevent laptop from sleeping when i close the lid

When i close my laptop and Spotify is running on the foreground, the music keep playing, it juts lock the PC without sleeping. If i play a video on Chrome or use the Netflix app and close the lid, the laptop goes on stand by correctly.Windows 10 - As...

  • Casual Listener
  • When i close my laptop and Spotify is running on the foreground, the music keep playing, it juts lock the PC without sleeping. If i play a video on Chrome or use the Netflix app and close the lid, th...
  • luispe000
  • Visitor
  • 2646 Views
  • 2 replies
  • 0 likes
  • 2646 Views
  • 2 replies
  • 0 likes

Songs don't play in correct order when ordering them

PlanPremiumCountryItalyDevicePCOperating SystemWindows 10 My Question or IssueWhen I order my liked songs and I play one of them, the next song is wrong, because the app is playing the next song like there is no order.I tried reinstalling the app, an...

  • Casual Listener
  •   Plan Premium Country Italy Device PC Operating System Windows 10   My Question or Issue When I order my liked songs and I play one of them, the next song is wrong, because the ...
  • 325 Views
  • 0 replies
  • 0 likes
  • 325 Views
  • 0 replies
  • 0 likes

Songs Wrongly Marked As explicit but explicit ones are not marked

PlanFreeCountryNew ZealandOperating SystemWindows 10 My Question or IssueQuite a few songs are either wrongly marked or not marked. for reference, I've had to modify host file in hosts/etc/drivers/system32/windows or something to even use Spotify. I'...

  • Regular
  •   Plan Free Country New Zealand Operating System Windows 10   My Question or Issue Quite a few songs are either wrongly marked or not marked. for reference, I've had to modify host...
  • Jetgamz
  • Regular
  • 449 Views
  • 2 replies
  • 0 likes
  • 449 Views
  • 2 replies
  • 0 likes

Control and Shift Keys

PlanFreeCountryUSADevicePCOperating SystemWindows 10 Pro My Question or IssueI need to remove an entire album from a playlist and it contains about 30+ tracks. I tried using the Control and Shift keys to do this but it does not work. Is there another...

  • Music Fan
  • Plan Free Country USA Device PC Operating System Windows 10 Pro   My Question or Issue I need to remove an entire album from a playlist and it contains about 30+ tracks. I tried using ...
  • Shuidong
  • Roadie
  • 992 Views
  • 3 replies
  • 0 likes
  • 992 Views
  • 3 replies
  • 0 likes

Won't Stay in Playlist

Hello All, New Spotify user here and I've searched for an answer to this problem but can't find it. When I play a playlist, one song plays from the playlist then it plays songs outside the playlist, specifically modern pop songs. I'll try to explain ...

  • Regular
  • Hello All,    New Spotify user here and I've searched for an answer to this problem but can't find it.    When I play a playlist, one song plays from the playlist then it play...
  • 348 Views
  • 0 replies
  • 1 likes
  • 348 Views
  • 0 replies
  • 1 likes

Download quality on desktop

Hello, on the desktop spotify client there seems to be only an option called streaming quality. I have that set to normal. However on my phone I do have the downloading quality set to very high. As far as downloading on the desktop client since there...

  • Music Fan
  • Hello, on the desktop spotify client there seems to be only an option called streaming quality. I have that set to normal. However on my phone I do have the downloading quality set to very high. As f...
  • 430 Views
  • 0 replies
  • 0 likes
  • 430 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Unable to view friend activity on Windows 10 laptop after switching from MacBook?

I used to be able to view friend activity on my Macbook, but after having the fully updated version on my Windows 10 laptop, am unable to see it (even with it turned on in settings).

  • Casual Listener
  • I used to be able to view friend activity on my Macbook, but after having the fully updated version on my Windows 10 laptop, am unable to see it (even with it turned on in settings).    &...
  • Katerina
  • Spotify Legend
  • 1476 Views
  • 3 replies
  • 0 likes
  • 1476 Views
  • 3 replies
  • 0 likes

Spotify immediately shuts down

Spotfiy keeps crashing, just after I launch the program. Operating system: windows 8.1, 64-bits spotifuggle version: 0.9.7.16.g4b197456 I already did a clean reinstallation of Spotify and then rebooted my computer.

  • Casual Listener
  • Spotfiy keeps crashing, just after I launch the program. Operating system: windows 8.1, 64-bits spotifuggle version: 0.9.7.16.g4b197456 I already did a clean reinstallation of Spotify and then ...
  • scander1005
  • Newbie
  • 6970 Views
  • 11 replies
  • 0 likes
  • 6970 Views
  • 11 replies
  • 0 likes

Stop recommending me this one song.

Operating System(Android, Windows 10) My Question or IssueSo I'm quite fond of the normal songs that Spotify recommends to me. HOWEVER! within this lists there are 2 or 3 songs that I absolutely hate and have to skip past every time. Which is especia...

  • Casual Listener
  • Operating System (Android, Windows 10)   My Question or Issue So I'm quite fond of the normal songs that Spotify recommends to me. HOWEVER! within this lists there are 2 or 3 songs that I ab...
  • heart2handle
  • Casual Listener
  • 5053 Views
  • 2 replies
  • 2 likes
  • 5053 Views
  • 2 replies
  • 2 likes

Re: Playlists appear empty on desktop app

PlanPremiumCountryUSADeviceLaptop (HP)Operating SystemWindows 10 My Question or IssueI just noticed today that my entire Spotify on my computer has empty library and playlists! Even playlists from other people are empty! I had the Windows 10 app, and...

  • Visitor
  • Plan Premium Country USA Device Laptop (HP) Operating System Windows 10   My Question or Issue I just noticed today that my entire Spotify on my computer has empty library and playlist...
  • OneByBoo
  • Roadie
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Friend Feed Not Updating

PlanPremiumCountryUSADevice Operating SystemWindows 10 My Question or IssueMy friends feed isn't updating. It was working yesterday, but today when I log on, my friend feed has reverted back to what everyone was listening to 3 days ago even though I ...

  • Casual Listener
  • Plan Premium Country USA Device   Operating System Windows 10   My Question or Issue My friends feed isn't updating. It was working yesterday, but today when I log on, my friend f...
  • OneByBoo
  • Roadie
  • 390 Views
  • 1 replies
  • 1 likes
  • 390 Views
  • 1 replies
  • 1 likes

Let me configure media keys in spotify settings to control volume/play pause/etc

I've been trying to post this suggestion in these forums and I got directed here. I still do not know if this is the correct place to post it, these forums are really confusing. Anyway Spotify has a major inconvenience explained below: A very importa...

  • Casual Listener
  • I've been trying to post this suggestion in these forums and I got directed here. I still do not know if this is the correct place to post it, these forums are really confusing.   Anyway Spoti...
  • OneByBoo
  • Roadie
  • 1317 Views
  • 1 replies
  • 0 likes
  • 1317 Views
  • 1 replies
  • 0 likes

[Desktop] "Something went wrong, try again later" error when disliking songs/artists

PlanPremium CountryUSA DeviceDesktop PCOperating SystemWindows 7 My Question or IssueWhen I try to dislike songs or artists in my Discover Weekly or Release Radar, I always get the error "something went wrong, try again later" and the same songs/arti...

  • Casual Listener
  • Plan Premium   Country USA   Device Desktop PC Operating System Windows 7   My Question or Issue When I try to dislike songs or artists in my Discover Weekly or Release...
  • OneByBoo
  • Roadie
  • 615 Views
  • 1 replies
  • 0 likes
  • 615 Views
  • 1 replies
  • 0 likes

Cant sort some playlists

PlanPremiumCountrySwedenOperating SystemWindows 10, installed app, not web app.My Question or IssueI like sorting playlists by recently added. I am able to do that on all of my own and other users playlits. But I have narrowed it down to Spotifys own...

  • Regular
  • Plan Premium Country Sweden Operating System Windows 10, installed app, not web app. My Question or Issue I like sorting playlists by recently added. I am able to do that on all of my own and ...
  • Emilia_8
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Windows 7 Blue Screen When Song Ends

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 7 Home Premium My Question or IssueSpotify causes my computer to crash with a BSOD at the end of a song. This problem is intermittent, but when it occurs, it will continue to occur. As far ...

  • Casual Listener
  • Plan Premium Country USA Device Desktop PC Operating System Windows 7 Home Premium   My Question or Issue Spotify causes my computer to crash with a BSOD at the end of a song. This pro...
  • prb1222
  • Casual Listener
  • 652 Views
  • 2 replies
  • 0 likes
  • 652 Views
  • 2 replies
  • 0 likes