Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 38289 Views
  • 75 replies
  • 25 likes
  • 38289 Views
  • 75 replies
  • 25 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 66529 Views
  • 265 replies
  • 21 likes
  • 66529 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4666 Views
  • 1 replies
  • 6 likes
  • 4666 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144617 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144617 Views
  • 0 replies
  • 26 likes

Local files not playing on computer

So a while my computer spotify said nahhhhh and stopped playing a lot of my local files all im mp3. the computer says "Spotify can't play this right now. if you have the file on your computer you can import it" every time I click on them in my playli...

  • Visitor
  • So a while my computer spotify said nahhhhh and stopped playing a lot of my local files all im mp3. the computer says "Spotify can't play this right now. if you have the file on your computer you can...
  • edgylitirmor
  • Music Fan
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Windows 10 store App won't start after sign on

My Question or IssueFresh Windows 10 (1903) install. The Spotify App won't start after signing in. Quick spinning icon then nothing.Each attempt creates two Event log messages.Message 1:Failure to instantiate storage folder C:\Users\\AppData\Local\Pa...

  • Casual Listener
  • My Question or Issue Fresh Windows 10 (1903) install. The Spotify App won't start after signing in. Quick spinning icon then nothing. Each attempt creates two Event log messages. Message 1: Failu...
  • ZStedje
  • Casual Listener
  • 5386 Views
  • 3 replies
  • 0 likes
  • 5386 Views
  • 3 replies
  • 0 likes

local files in spotify

PlanPremiumCountry DevicepcOperating Systemwindows 10 My Question or IssueThere is no longer a "local files" option in Library section ..WHY?This is a must in an app like this , at least in my case.

  • Visitor
  • Plan Premium Country   Device pc Operating System windows 10   My Question or Issue There is no longer a "local files" option in Library section ..WHY? This is a must in an app l...
  • edgylitirmor
  • Music Fan
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

How to play spotify URI (C#)

PlanFree/PremiumCountry USDeviceUniversalOperating Systemhopefully universal My Question or Issue I am developing a program in c#. With a copied spotify URI(IE spotify:track:2374M0fQpWi3dLnB54qaLX) entered in browser bar or otherwise sent a request t...

  • Casual Listener
  • Plan Free/Premium Country  US Device Universal Operating System hopefully universal   My Question or Issue  I am developing a program in c#. With a copied spotify URI(IE&nbsp...
  • demtzu
  • Newbie
  • 5377 Views
  • 3 replies
  • 2 likes
  • 5377 Views
  • 3 replies
  • 2 likes

Local Files

PlanPremiumCountryUnited States DevicesMacbook Pro 2019 and Custom-Built Desktop Windows 10 PC My Question or IssueI understand that I can not sync my Local Files from my Mac to my Desktop. I have a song on my laptop put in a playlist through local f...

  • Visitor
  • Plan Premium Country United States   Devices Macbook Pro 2019 and Custom-Built Desktop Windows 10 PC    My Question or Issue I understand that I can not sync my Local Files fr...
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Superuser Contribution missing songs from desktop version

PlanPremiumCountryItalyDevice(Samsung Galaxy A50, assembled PC)Operating System( Android Pie, Windows 10) My Question or IssueHello guys, i don't know if it is a personal problem or is an issue of the desktop version. In my Saved Playlist sometimes i...

  • Casual Listener
  •   Plan Premium Country Italy Device (Samsung Galaxy A50, assembled PC) Operating System ( Android Pie, Windows 10)   My Question or Issue Hello guys,  i don't know if it is ...
  • Volendrug
  • Casual Listener
  • 949 Views
  • 2 replies
  • 1 likes
  • 949 Views
  • 2 replies
  • 1 likes

How to post multiple playlists in one post

Hello.I would like to post multiple playlists in one topic, but I must also post to edit field with URI of playlist. I think on Playlist exchange.Please, how to post multiple playlists in one posts? What I can do?I did It, but there is also playlist,...

  • Roadie
  • Hello. I would like to post multiple playlists in one topic, but I must also post to edit field with URI of playlist. I think on Playlist exchange. Please, how to post multiple playlists in one pos...
  • DanifC
  • Composer
  • 553 Views
  • 1 replies
  • 1 likes
  • Playlist URI
    posting
    The Spotify community
  • 553 Views
  • 1 replies
  • 1 likes

Solved!! Trouble syncing

PlanPremiumDevice(Huawei P Smart and HP Pavillion Laptop)Operating System(Android 9, Windows 10) My Question or IssueHi,I have been using Spotify consistently on both my phone and desktop for a while now with no issue, but today I tried to play a son...

  • Casual Listener
  • Plan Premium Device (Huawei P Smart and HP Pavillion Laptop) Operating System (Android 9, Windows 10)   My Question or Issue Hi, I have been using Spotify consistently on both my phone ...
  • Damian98
  • Casual Listener
  • 1096 Views
  • 2 replies
  • 0 likes
  • Android
    Desktop
    hp
    HP Pavillion
    huawei
    Huawei P Smart
    phone
    Sync trouble
  • 1096 Views
  • 2 replies
  • 0 likes

Get Rid Of Gray Box

PlanFreeCountry DeviceLaptopOperating SystemWindows 10 My Question or Issuei got an adblocker for spotify but there is still the gray box there, does anyone know a way to get rid of this without using premium?

  • Casual Listener
  •   Plan Free Country   Device Laptop Operating System Windows 10   My Question or Issue i got an adblocker for spotify but there is still the gray box there, does anyone know...
  • Loxer
  • Community Legend
  • 684 Views
  • 1 replies
  • 0 likes
  • 684 Views
  • 1 replies
  • 0 likes

Play/Pause Not Working (No Chrome or Google Play Installed)

PlanPremium CountryUSA DeviceDesktopOperating SystemWindows 10 My Question or IssueUntil this week I have been able to use all my media keys. However, the Play/Pause button has stopped working. Stop, Next & Previouse are fine however. I do not have C...

  • Visitor
  • Plan Premium   Country USA   Device Desktop Operating System Windows 10   My Question or Issue Until this week I have been able to use all my media keys. However, the Play/...
  • 387 Views
  • 0 replies
  • 0 likes
  • 387 Views
  • 0 replies
  • 0 likes

Song cover no longer shows

PlanPremium Operating SystemWindows 10 My Question or IssueWhile I was trying to make the cover larger, it suddenly disappeared and there is no way it to make it appear back. I haven't tried restarting/uninstalling because I don't want to lose settin...

  • Casual Listener
  • Plan Premium   Operating System Windows 10   My Question or Issue While I was trying to make the cover larger, it suddenly disappeared and there is no way it to make it appear back. ...
  • Amanjotgw
  • Casual Listener
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Application update erases play queue

PlanPremiumCountryFinlandDevice Operating SystemWindows My Question or IssueI have added songs to play queue and exit Spotify application. Then when I start Spotify again and application update is installed. When Spotify starts after update procedure...

  • Newbie
  • Plan Premium Country Finland Device   Operating System Windows   My Question or Issue I have added songs to play queue and exit Spotify application. Then when I start Spotify agai...
  • 372 Views
  • 0 replies
  • 0 likes
  • queue
    Update
  • 372 Views
  • 0 replies
  • 0 likes

Windows App response is slow and jerky

PlanPremiumCountrySwedenDeviceHP ZBook Studio, 16GB RAM, Intel i7-6820HQOperating SystemWindows 10 Pro, v.18362.295 My Question or IssueUser interface is slow and jerky.Examples:- When using volume slider to change volume the slider kind of jumps aro...

  • Casual Listener
  • Plan Premium Country Sweden Device HP ZBook Studio, 16GB RAM, Intel i7-6820HQ Operating System Windows 10 Pro, v.18362.295   My Question or Issue User interface is slow and jerky. Exa...
  • Snurrboroger
  • Casual Listener
  • 569 Views
  • 2 replies
  • 0 likes
  • 569 Views
  • 2 replies
  • 0 likes

Run at Startup doesn't work when the account on my computer has a space in it

Someone made the little mistake of not accounting for directory paths with spaces when making the registry value for running at startup. I put a space in my computer's account name (format of firstname[space]lastname), so since installing Spotify, in...

  • Visitor
  • Someone made the little mistake of not accounting for directory paths with spaces when making the registry value for running at startup. I put a space in my computer's account name (format of firstna...
  • 276 Views
  • 0 replies
  • 0 likes
  • Desktop
    Other
  • 276 Views
  • 0 replies
  • 0 likes

How to sort artists without including the 'the' at the beginning?

Is there any way of going back to the previous sorting method of spotify where it did not include the starting 'the' of the artist name? I have noticed that my artist list is different as all the artists that have a name starting with 'the' are group...

  • Newbie
  • Is there any way of going back to the previous sorting method of spotify where it did not include the starting 'the' of the artist name? I have noticed that my artist list is different as all the art...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Partial Discography Vanishes OH MY GIRL

PlanPremiumCountryGermanyDeviceWindows 10 / DesktopOperating SystemWindows 10 My Question or IssueThe catalogue for OH MY GIRL seems to have partially vanished; I understand there may be rights issues, but this strikes me as a technical/human error, ...

  • Newbie
  • Plan Premium Country Germany Device Windows 10 / Desktop Operating System Windows 10   My Question or Issue The catalogue for OH MY GIRL seems to have partially vanished; I understan...
  • momonomo
  • Visitor
  • 1054 Views
  • 3 replies
  • 9 likes
  • 1054 Views
  • 3 replies
  • 9 likes

Solved!! A single local file song can't hear audio

Operating SystemWindows 10 My Question or IssueSo the song was playing fine for months and today I changed the album picture in Windows Media Player by clicking 'Paste Album Image'. Now I can't hear the song on Spotify even though it's 'playing'. All...

  • Casual Listener
  • Operating System Windows 10   My Question or Issue So the song was playing fine for months and today I changed the album picture in Windows Media Player by clicking 'Paste Album Image'.&nbsp...
  • zexfas
  • Casual Listener
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Solved!! all songs are greyed, logoless and unplayable

PlanFreeCountryNew ZealandOperating SystemWindows 10 My Question or Issueon one device (powerful, win10, etc) Spotify is normal. on absolutely everything else every single song that I can get to is greyed. most songs don't show up, like liked songs. ...

  • Regular
  •   Plan Free Country New Zealand Operating System Windows 10   My Question or Issue on one device (powerful, win10, etc) Spotify is normal. on absolutely everything else every ...
  • Loxer
  • Community Legend
  • 482 Views
  • 3 replies
  • 0 likes
  • 482 Views
  • 3 replies
  • 0 likes

Spotify for Windows 10 appstore app on x86 does not start after first sign in

My Question or IssueI'm using a fresh Windows 10 (1903) install. The Spotify App won't start after signing in. Quick spinning icon then nothing.Each attempt creates two Event log messages.Message 1:Failure to instantiate storage folder C:\Users\\AppD...

  • Casual Listener
  • My Question or Issue I'm using a fresh Windows 10 (1903) install. The Spotify App won't start after signing in. Quick spinning icon then nothing. Each attempt creates two Event log messages. Messa...
  • ZStedje
  • Casual Listener
  • 630 Views
  • 1 replies
  • 0 likes
  • 630 Views
  • 1 replies
  • 0 likes

[Desktop/Win10] jump to song in playlist by double-click on clip-art is broken

1) Switch to rather big playlist (sometime fails on Discover Weekly by Spotify)2) Start shuffle playback (fails on sequence playback as well)3) Double-click on song title (line) brings you to original EP/LP album for that song4) Double-click on art-a...

  • Music Fan
  • 1) Switch to rather big playlist (sometime fails on Discover Weekly by Spotify) 2) Start shuffle playback (fails on sequence playback as well) 3) Double-click on song title (line) brings you t...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes