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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

81075 Views

40 replies

68 likes

  • 81075 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

775838 Views

503 replies

64 likes

  • 775838 Views
  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

EliJonny

Visitor

17996 Views

19 replies

5 likes

  • 17996 Views
  • 19 replies
  • 5 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2788 Views

0 replies

4 likes

  • 2788 Views
  • 0 replies
  • 4 likes

Superuser Contribution Expanding Sidebar

PlanPremiumCountryUSADevicePC LaptopOperating SystemWin 10 My Question or IssueI'm trying to find out why the left sidebar can only expand when Spotify is fully open? It used to be that I could keep Spotify to only taking up half the screen and still...

Casual Listener

  Plan Premium Country USA Device PC Laptop Operating System Win 10   My Question or Issue I'm trying to find out why the left sidebar can only expand when Spotify is fully open?...

Peter

Spotify Legend

4171 Views

9 replies

2 likes

  • 4171 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify Wrapped

PlanFreeCountryUSA DeviceDell LaptopOperating SystemWindows 7 My Question or Issue Whenever I try to do Spotify Wrapped it always says "Hmm something is not working so sorry about that..." and I've tried on other devices but its the same thing. Could...

Casual Listener

  Plan Free Country USA   Device Dell Laptop Operating System Windows 7   My Question or Issue  Whenever I try to do Spotify Wrapped it always says "Hmm something is n...

Katerina

Spotify Legend

1388 Views

3 replies

0 likes

  • 1388 Views
  • 3 replies
  • 0 likes

I want to see the 2019 story you made for me on my computer.

I went out today and my phone had some 2019 year wrap story you made for me. I want to be able to see this on my desktop computer please.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android...

Regular

I went out today and my phone had some 2019 year wrap story you made for me.  I want to be able to see this on my desktop computer please. Plan Free/Premium Country   Device (iPhone ...

Lucy-lloyd

Visitor

1554 Views

1 replies

0 likes

  • 1554 Views
  • 1 replies
  • 0 likes

Spotify free in Japan. 15 hours limit reached after 8?

Hi Spotify folks. I'm on the free plan in Japan, which gives me a time limited 15 hours of music per month on my windows desktop. For the last few months I've been getting a warning that I'm up to the 15 hour limit when I've only listened to it for l...

Casual Listener

Hi Spotify folks.   I'm on the free plan in Japan, which gives me a time limited 15 hours of music per month on my windows desktop. For the last few months I've been getting a warning that I'm...

OneByBoo

Roadie

4118 Views

3 replies

1 likes

  • 4118 Views
  • 3 replies
  • 1 likes

Spotify videos not working on windows

PlanFreeCountryUS DevicePCOperating SystemWindows 10 My Question or IssueHi.I try to watch the videos by the Browse option. It doesn't work. All other options (podcasts, playlists etc) work. I tried to reinstall the app, log in and out, reconnecting ...

Visitor

Plan Free Country US   Device PC Operating System Windows 10   My Question or Issue Hi. I try to watch the videos by the Browse option. It doesn't work. All other options (podca...

OneByBoo

Roadie

1369 Views

1 replies

0 likes

  • 1369 Views
  • 1 replies
  • 0 likes

Bug - When no sound device is connect app hogs bandwitdth

PlanPremiumCountryUSDeviceDesktop/LaptopOperating SystemWindows 10 My Question or IssueWhen there is no sound device connected or enabled via Windows, Spotify app will cycle through songs as fast as it can load them burning through data. Scenario, li...

Visitor

  Plan Premium Country US Device Desktop/Laptop Operating System Windows 10   My Question or Issue When there is no sound device connected or enabled via Windows, Spotify app...

900 Views

0 replies

0 likes

bug
desktop app
  • 900 Views
  • 0 replies
  • 0 likes

Can't press play on desktop app on specific playlist.

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 My Question or IssueHello,I've created a very long playlist (290 hours) for the purpose of not having repeating songs over a long period of time.But I can't press play on that playlist, ever...

Visitor

Plan Premium Country Germany Device PC Operating System Windows 10   My Question or Issue Hello, I've created a very long playlist (290 hours) for the purpose of not having repeating ...

1016 Views

0 replies

0 likes

Help
playback
Playlists
  • 1016 Views
  • 0 replies
  • 0 likes

Windows Podcasts Refresh

PlanPremiumCountryUnited StatesDeviceWindows Desktop PCOperating SystemWindows 10 My Question or IssueNew podcasts do not appear automatically in the Windows app. If I look on my phone, I see new podcasts, however they are not visible on my PC. If I ...

Casual Listener

Plan Premium Country United States Device Windows Desktop PC Operating System Windows 10   My Question or Issue New podcasts do not appear automatically in the Windows app. If I l...

893 Views

0 replies

0 likes

  • 893 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Desktop software not connected to anything

PlanPremiumCountrySwedenDeviceDesktop computerOperating SystemWindows 10 My Question or IssueThis has happened a few times before, but now for several days it seems like my spotify on my desktop is not connected to anything. I can play some songs, bu...

Regular

  Plan Premium Country Sweden Device Desktop computer Operating System Windows 10   My Question or Issue This has happened a few times before, but now for several days it seems l...

Peter

Spotify Legend

1150 Views

4 replies

0 likes

  • 1150 Views
  • 4 replies
  • 0 likes

Superuser Contribution [Desktop] "Listening on ...(e.g. Sylvia's iPhone)" interrupts my music

PlanPremiumCountryBulgaria Operating SystemWindows 10 My Question or IssueWhile I'm listening everything is interrupted by "Listening on (e.g. Sylvia's iPhone)" See attached image. This appears and interrupts my music. It also fills my "Recently play...

Casual Listener

Plan Premium Country Bulgaria   Operating System Windows 10   My Question or Issue While I'm listening everything is interrupted by "Listening on (e.g. Sylvia's iPhone)"  See ...

Peter

Spotify Legend

642 Views

2 replies

0 likes

  • 642 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify connects to random devices without any interaction

I'm listening to Spotify on Windows 10, and in the middle of the song it randomly connects other people's iPhones and computers. It changes the devices in like every 3 minutes. I already tried to change my password just in case, it didn't help. Pleas...

Casual Listener

I'm listening to Spotify on Windows 10, and in the middle of the song it randomly connects other people's iPhones and computers. It changes the devices in like every 3 minutes. I already tried to cha...

Peter

Spotify Legend

918 Views

2 replies

1 likes

  • 918 Views
  • 2 replies
  • 1 likes

Superuser Contribution Shuffle Broke Queue

PlanPremiumCountryUnited KingdomDevice(note 9, aspire acer laptop, ps4 pro)Operating System(Android pie, Windows 10, Playstation) My Question or Issueokay so i have noticed that if you put a playlist on shuffle then add songs to a queue it really mes...

Visitor

Plan Premium Country United Kingdom Device (note 9, aspire acer laptop, ps4 pro) Operating System (Android pie, Windows 10, Playstation)   My Question or Issue okay so i have noti...

Peter

Spotify Legend

1228 Views

1 replies

1 likes

Android
Desktop
Fix
Issues
shuffle
  • 1228 Views
  • 1 replies
  • 1 likes

Superuser Contribution desktop client automatically opens browser

PlanFreeDevicehp laptopOperating SystemWindows 7desktop client version 1.1.19.480.g7d17e3ce Hi. please tell me if anybody knows how to figure that annoying issueSpotify desktop upgrades to version 1.1.19.480.g7d17e3ce (win 7) and since that every tim...

Casual Listener

  Plan Free Device hp laptop Operating System Windows 7 desktop client version 1.1.19.480.g7d17e3ce   Hi. please tell me if anybody knows how to figure that annoying issue Sp...

Peter

Spotify Legend

938 Views

2 replies

0 likes

  • 938 Views
  • 2 replies
  • 0 likes

Error code 4 Tried 5 different solutions

PlanPremiumCountry DevicePCOperating SystemWindows 10 64 bit My Question or IssueGetting error code:4 ; no internet connection detected when online. -Tried changing the DNS - Spotify is not on any of my firewall lists. It is on the unrestricted list....

Casual Listener

Plan Premium Country   Device PC Operating System Windows 10 64 bit   My Question or Issue Getting error code:4 ; no internet connection detected when online.  -Tried changi...

OneByBoo

Roadie

972 Views

3 replies

0 likes

  • 972 Views
  • 3 replies
  • 0 likes

Solved!! Can't uninstall Microsoft Store version manually or with tools

I have a Windows 10 with the Microsoft Store version of Spotify installed, and I can't uninstall it. It appears in the Windows' "Add and remove programs" list, but clicking Uninstall only makes it disappear from the list, and when you click the Deskt...

Casual Listener

I have a Windows 10 with the Microsoft Store version of Spotify installed, and I can't uninstall it. It appears in the Windows' "Add and remove programs" list, but clicking Uninstall only makes it di...

Vornaskotti

Casual Listener

4769 Views

1 replies

0 likes

Microsoft Store
Uninstall
Windows 10
  • 4769 Views
  • 1 replies
  • 0 likes

Error Message Upon Boot Up: "Spotify program file has become damaged..."

PlanPremiumCountryUnited StateDeviceDesktopOperating SystemWindows My Question or IssueI had started up my computer and I had received an odd error message. I had never seen this before. I know I don't have a virus so there must be some kind of bug o...

Casual Listener

Plan Premium Country United State Device Desktop Operating System Windows   My Question or Issue I had started up my computer and I had received an odd error message. I had never seen ...

AeroZ

Composer

755 Views

1 replies

0 likes

  • 755 Views
  • 1 replies
  • 0 likes

Can't change profle picture

PlanFreeCountryBrazilDeviceDesktopOperating SystemWindows 10 My Question or Issue cant change the profile picture on spotfy, it doesn't update when i try and when i log out it disappears. i've tried on other computers and i can't update, always dissa...

Visitor

Plan Free Country Brazil Device Desktop Operating System Windows 10   My Question or Issue cant change the profile picture on spotfy, it doesn't update when i try and when i log out i...

malagandkaan2

Regular

784 Views

2 replies

0 likes

  • 784 Views
  • 2 replies
  • 0 likes

I cant update my profile pic

PlanPremiumCountryBrazilDeviceX55UBOperating SystemWindows 10 When I upload the profile photo, spotify simply doesn't update.

Casual Listener

Plan Premium Country Brazil Device X55UB Operating System Windows 10   When I upload the profile photo, spotify simply doesn't update.  

malagandkaan2

Regular

749 Views

2 replies

0 likes

  • 749 Views
  • 2 replies
  • 0 likes

Can't use/uninstall Spotify

I'm having issues with spotify on my PC, when i start-up the computer a pop up appears saying that spotify cant open with two options, try againg ehich only makes the pop up appear again nad ignore which makes spotify appear after a couple minutes bu...

Regular

I'm having issues with spotify on my PC, when i start-up the computer a pop up appears saying that spotify cant open with two options, try againg ehich only makes the pop up appear again nad ignore w...

OneByBoo

Roadie

612 Views

1 replies

0 likes

  • 612 Views
  • 1 replies
  • 0 likes

High CPU Usage, Unusable unless Offline.

PremiumUSADesktopWindows 10 Spotify CPU usage reaches ~50% when logged in and online. Offline mode doesn't provoke the CPU leak, but Spotify will not accept any connection from a VPN. I've deleted and reinstalled everything Spotify multiple times (in...

Visitor

Premium USA Desktop Windows 10   Spotify CPU usage reaches ~50% when logged in and online. Offline mode doesn't provoke the CPU leak, but Spotify will not accept any connection from a VPN. ...

373 Views

0 replies

1 likes

  • 373 Views
  • 0 replies
  • 1 likes