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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1110 Views

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

143447 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

127931 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10799 Views

1 replies

6 likes

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Spotify Freezing Windows 10

PlanFree/PremiumCountrySouth AfricaDevice(Lenovo Laptop)Operating System(Windows 10) My Question or IssueThe Spotify app freezes 95% of the time you open it, theres no way around it except by using the Webplayer The Windows App is pathetic My PC has ...

Visitor

Plan Free/Premium Country South Africa Device (Lenovo Laptop) Operating System (Windows 10)   My Question or Issue The Spotify app freezes 95% of the time you open it, theres no way ar...

352 Views

0 replies

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Delete

Please delete - I've resolved my issue.

Casual Listener

Please delete - I've resolved my issue.

236 Views

0 replies

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Spotify app crashes after pressing "play"

Hi! I saw a thread discussing the issue I am having, but it is locked. However, the issue still persists for me. PlanFreeCountryWest-Europe (rather not specify)Operating SystemWindows 10 My Question or IssueEvery time I open the Spotify desktop app, ...

Visitor

Hi! I saw a thread discussing the issue I am having, but it is locked. However, the issue still persists for me.   Plan Free Country West-Europe (rather not specify) Operating System Wind...

498 Views

0 replies

0 likes

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Windows 7 Blue Screen When Song Ends

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 7 Home Premium My Question or IssueSpotify causes my computer to crash with a BSOD at the end of a song. This problem is intermittent, but when it occurs, it will continue to occur. As far ...

Casual Listener

Plan Premium Country USA Device Desktop PC Operating System Windows 7 Home Premium   My Question or Issue Spotify causes my computer to crash with a BSOD at the end of a song. This pro...

prb1222

Casual Listener

881 Views

2 replies

0 likes

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[Podcasts] Hide "featured podcasts" and "you might also like"

1. I want to be able to hide "Featured Podcasts" at the bottom of the Podcasts page since I'm really not interested in them. 2. I want the mobile app to NOT show "you might also like" for every single episode. I know what I like and don't really need...

Casual Listener

1. I want to be able to hide "Featured Podcasts" at the bottom of the Podcasts page since I'm really not interested in them.   2. I want the mobile app to NOT show "you might also like" for ev...

OneByBoo

Roadie

828 Views

1 replies

4 likes

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[German/Deutsch] Problem mit lokalen Dateien

Moin, ich habe mir gestern ein paar lokale Dateien hinzugefügt und wie die Anleitung auch in eine Playlist gefügt und heruntergeladen. Das selbe habe ich auf meinem iPhone gemacht, aber erst wurde überhaupt nicht runtergeladen und dann auf einmal nur...

Visitor

Moin,   ich habe mir gestern ein paar lokale Dateien hinzugefügt und wie die Anleitung auch in eine Playlist gefügt und heruntergeladen. Das selbe habe ich auf meinem iPhone gemacht, aber erst...

707 Views

0 replies

0 likes

deutsch
deutschland
download issues
eigene musik
german
lokale Datei
playlist download
smartphone
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[All Platforms][Podcasts] Mark all as played

I'd like to send a feature request: Enable "mark all as played" for podcasts, which has been mentioned in the comments of the following post. https://community.spotify.com/t5/Implemented-Ideas/Podcast-Mark-Podcasts-as-Played/idi-p/1757080 https://com...

Casual Listener

I'd like to send a feature request:   Enable "mark all as played" for podcasts, which has been mentioned in the comments of the following post.   https://community.spotify.com/t5/Implem...

musicit

Casual Listener

1482 Views

1 replies

21 likes

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Browser is way faster than the app! How can this be possible...?!

My Question or IssueBrowser takes about 2-4 seconds to load all my saved songs and playlist while the app (which is supposed to be faster) takes about 3-4 minutes to just load the menu screen! Songs and playlists more 9-10 minutes to load. This happe...

Newbie

My Question or Issue Browser takes about 2-4 seconds to load all my saved songs and playlist while the app (which is supposed to be faster) takes about 3-4 minutes to just load the menu screen! Song...

OneByBoo

Roadie

677 Views

1 replies

0 likes

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Songs keep pausing at random intervals

PlanFamily Plan PremiumCountryUnited StatesDeviceLG G7 Thinq, ASUS Laptop, Windows 10 DesktopOperating SystemAndroid Oreo, Windows 10, Windows 10 My Question or IssueSpotify keeps pausing at random intervals on any device I use. I found a temporary s...

Newbie

Plan Family Plan Premium Country United States Device LG G7 Thinq, ASUS Laptop, Windows 10 Desktop Operating System Android Oreo, Windows 10, Windows 10   My Question or Issue Spotify ...

420 Views

0 replies

1 likes

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Spotify play the song only 6 second

PlanPremiumCountryGermanyOperating SystemWindows 10 Hey i have a littel problem.When I try to play a song, he plays this song only 6 seconds or even sometimes ganicht and says only: "This song is currently not available" I've already tried to reinsta...

Visitor

  Plan Premium Country Germany Operating System Windows 10   Hey i have a littel problem. When I try to play a song, he plays this song only 6 seconds or even sometimes ganicht and...

528 Views

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Failed to export some materials

PlanPremiumCountryPoland DevicePCOperating SystemWindows 10 My Question or Issue Windows 10 spotify appHello, recently everytime i open spotify im getting notification that"failed to export some data"no idea how to fix (unistaling=nothing happens) an...

Regular

Plan Premium Country Poland   Device PC Operating System Windows 10   My Question or Issue  Windows 10 spotify app Hello, recently everytime i open spotify im getting notif...

335 Views

0 replies

0 likes

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Tried literally everything - "Spotify can't play this right now."

PlanFreeCountryUSADevicePC - not using Windows Store versionOperating SystemWindows 10 version 1809 My Question or IssueSpotify can't play this right now. If you have the file on your computer you can import it. That's all I see whenever I try to pla...

Newbie

Plan Free Country USA Device PC - not using Windows Store version Operating System Windows 10 version 1809   My Question or Issue Spotify can't play this right now. If you have the fil...

598 Views

0 replies

0 likes

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Automatic Syncing Between Devices, Even When Devices Are Off

PlanPremiumCountryUSDevicePC / iPhone XOperating SystemWindows 10 / iOS 12.3.1 My Question or IssueFor the past few days now I have been having a very annoying issue with Spotify, but it's sort of difficult to explain. Basically, I only use Spotify o...

Visitor

Plan Premium Country US Device PC / iPhone X Operating System Windows 10 / iOS 12.3.1   My Question or Issue For the past few days now I have been having a very annoying issue with Spo...

742 Views

0 replies

3 likes

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Spotify jumps back to another playlist

PlanPremiumCountryGermanyDeviceDesktop PCOperating SystemWindows 10 My Question or IssueWhen I pause the currently playing song, the Spotify app jumps back to a playlist that I had listened to some hours ago. And when I click on "play" again, the son...

Gig Goer

Plan Premium Country Germany Device Desktop PC Operating System Windows 10   My Question or Issue When I pause the currently playing song, the Spotify app jumps back to a playlist that...

A_Musicophile

Community Legend

747 Views

1 replies

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Open.spotify links do not open in desktop APP.

Every time I get sent an open spotify link it open the web browser and not the desktop app. the option to allow links to open the app is not there anymore. now I have to have the web browser open, set that to play on my desktop app, so it will play v...

Visitor

Every time I get sent an open spotify link it open the web browser and not the desktop app.   the option to allow links to open the app is not there anymore.   now I have to have the we...

1017 Views

0 replies

9 likes

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[Windows] Fullscreen issue

PlanPremium CountryGermany DeviceCustom Build PC Operating SystemWindows 10 Pro Spotify Purchase via Microsoft Store My Question or IssueIn the reduced representation everything is normal.But when changing to enlarged view, the covers are displayed i...

Visitor

Plan Premium   Country Germany   Device Custom Build PC   Operating System Windows 10 Pro   Spotify Purchase via Microsoft Store     My Question or Issue ...

602 Views

0 replies

0 likes

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Create Playlist with Free-Account?

Hi,can I create Playlists with the free account/version of Spotify? Or can u do it only with Premium-Abo?Thx and kind regards,BJ

Casual Listener

Hi, can I create Playlists with the free account/version of Spotify? Or can u do it only with Premium-Abo? Thx and kind regards,BJ  

Sebasty

Community Legend

6060 Views

1 replies

0 likes

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Can't sync mobile and desktop and now playlist is broken

Plan: Premium Country: United States of America Device: iPhone8/ Windows 10 PC/ Chromebook My Question or Issue: A couple weeks ago I noticed that my desktop and phone spotify apps were not syncing. I attempt the go offline for 10 minutes fix and thi...

Newbie

Plan: Premium   Country: United States of America   Device: iPhone8/ Windows 10 PC/ Chromebook         My Question or Issue:  A couple weeks ago I noticed...

275 Views

0 replies

0 likes

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Some Songs Don't Play

PlanPremiumCountryUSADeviceDell Inspiron 5558Operating SystemWindows 10 My Question or IssueSome songs I try to play don't seem to play and this has been happening for months now. I've reinstalled from spotify.com and from the Windows Store to no ava...

Casual Listener

Plan Premium Country USA Device Dell Inspiron 5558 Operating System Windows 10   My Question or Issue Some songs I try to play don't seem to play and this has been happening for months...

Kedpy

Visitor

818 Views

2 replies

1 likes

  • 818 Views
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  • 1 likes