Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

szkill

Newbie

11884 Views

105 replies

47 likes

  • 11884 Views
  • 105 replies
  • 47 likes

Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Music Fan

MIKAAAAEL

Music Fan

1389 Views

15 replies

2 likes

Possible Bug
  • 1389 Views
  • 15 replies
  • 2 likes

Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

bluehallon

Casual Listener

3447 Views

39 replies

2 likes

  • 3447 Views
  • 39 replies
  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

8995 Views

0 replies

4 likes

  • 8995 Views
  • 0 replies
  • 4 likes

Solved!! Unable to change profile my picture

PlanPremiumCountryItalyDeviceDesktopOperating SystemWindows 10 My Question or IssueI've tried to change my profile picture using the Spotify desktop app, the "change" button did appear and I uploaded a picture normally but then I checked again my pro...

Casual Listener

Plan Premium Country Italy Device Desktop Operating System Windows 10   My Question or Issue I've tried to change my profile picture using the Spotify desktop app, the "change" button ...

MahmoudMa

Casual Listener

1082 Views

2 replies

0 likes

  • 1082 Views
  • 2 replies
  • 0 likes

Superuser Contribution Songs Randomly Pausing Online Mode

PlanPremiumCountryUSADevicePCOperating SystemWindows 10My Question or IssueSongs will randomly pause every few moments whether or not I am in the app or in another window. I have already tried reinstalling Spotify, signing out of all devices, and upd...

Regular

Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue Songs will randomly pause every few moments whether or not I am in the app or in another window. I have al...

Peter

Spotify Legend

1878 Views

3 replies

1 likes

  • 1878 Views
  • 3 replies
  • 1 likes

Superuser Contribution Playback pausing in Windows Store (UWP) App

PlanFreeCountryUnited StatesDeviceSurface Pro 3Operating SystemWindows 10 My Question or Issue Sometimes playback will "freeze" when or after ads are played. Pressing the Play/Pause button a few times will sometimes resume playback but when that does...

Gig Goer

Plan Free Country United States Device Surface Pro 3 Operating System Windows 10   My Question or Issue  Sometimes playback will "freeze" when or after ads are played. Pressing th...

Peter

Spotify Legend

934 Views

1 replies

0 likes

pausing
playback
uwp
Windows
Windows Store
  • 934 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musics stops after X seconds

PlanPremium - FamilyCountryBelgiumDeviceWindows HP Operating SystemWindows 10 My Question or IssueThe music on my Spotify app stops playing every couple of seconds. I tried different solutions already, changing the cache folder, trying to find anythi...

Visitor

Plan Premium - Family Country Belgium Device Windows HP  Operating System Windows 10   My Question or Issue The music on my Spotify app stops playing every couple of seconds. I tr...

Peter

Spotify Legend

1218 Views

1 replies

0 likes

  • 1218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Desktop Spotify STOPPED WORKING for Windows 7 ???

PlanPremiumCountryBrazilDeviceDesktop WindowsOperating SystemWindows 7 So, a couple days ago my Spotify stopped playing tracks. I'll press play and the whole software will basically freeze. When I open the Task Manager, I see four or five instances o...

Casual Listener

Plan Premium Country Brazil Device Desktop Windows Operating System Windows 7   So, a couple days ago my Spotify stopped playing tracks. I'll press play and the whole software will basi...

Peter

Spotify Legend

879 Views

1 replies

1 likes

Desktop Windows
freeze
Windows 7
  • 879 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Windows 7 wont play and get's unresponsive

PlanPremiumCountryBrazilDeviceDesktop / PCOperating SystemWindows 7 Ultimate SP 1 + GEFORCE 1060 + I7 4770k My Question or Issue It started one or two days ago, after clicking on PLAY, all clicks on Spotify software are ignored, nothing happens. No a...

Regular

Plan Premium Country Brazil Device Desktop / PC Operating System Windows 7 Ultimate SP 1 + GEFORCE 1060 + I7 4770k   My Question or Issue   It started one or two days ago, after ...

Peter

Spotify Legend

525 Views

1 replies

0 likes

  • 525 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with the windows app

Hello, I´m having a problem to log in with the windows app of Spotify.I received a message that says that the firewall is blocking spotify, and that I should try to change the proxy configuration, how could I do that?

Casual Listener

Hello, I´m having a problem to log in with the windows app of Spotify.I received a message that says that the firewall  is blocking spotify, and that I should try to change the proxy configurati...

Peter

Spotify Legend

782 Views

3 replies

0 likes

  • 782 Views
  • 3 replies
  • 0 likes

Superuser Contribution Windows 10 Perfomance Issues

Help please! : Hi. Everytime when i boot up my computer, the spotify desktop application makes my computer Lag. Any suggestions? Plz Respond!

Visitor

Help please! :     Hi. Everytime when i boot up my computer, the spotify desktop application makes my computer Lag. Any suggestions?       Plz Respond!

Peter

Spotify Legend

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to access another user's playlist in the Desktop App

I am using Spotify desktop in Windows 7 (Yeah, I know... I'm upgrading to Windows 10 soon). How can I find another person's playlist? They've e-mailed me a link, but I don't know what to do with it in the desktop app... Also, is the desktop app free ...

Music Fan

I am using Spotify desktop in Windows 7 (Yeah, I know... I'm upgrading to Windows 10 soon).   How can I find another person's playlist? They've e-mailed me a link, but I don't know what to do ...

Peter

Spotify Legend

1176 Views

3 replies

0 likes

  • 1176 Views
  • 3 replies
  • 0 likes

Superuser Contribution [bug] Spotify Desktop crashes when the screen is back on (after off in battersaving mode)

Hi all, does anyone familiar with the bug that when spotify is running on the background of the laptop playing music while the screen is off (when the laptop is unplugged), and when the screen is back on (if moving the mouse or something) spotify cra...

Casual Listener

Hi all,   does anyone familiar with the bug that when spotify is running on the background of the laptop playing music while the screen is off (when the laptop is unplugged), and when the scre...

Peter

Spotify Legend

612 Views

2 replies

0 likes

  • 612 Views
  • 2 replies
  • 0 likes

Superuser Contribution Upload local playlists

premium plantrying to get local music & playlists on my phonei can get local music (but not playlists) from shared drive on my windows desktop spotify appi cannot get playlists uploaded to spotify - how to do that?i don't see my local music (that i s...

Casual Listener

premium plan trying to get local music & playlists on my phone i can get local music (but not playlists) from shared drive on my windows desktop spotify app i cannot get playlists uploaded to ...

Peter

Spotify Legend

721 Views

3 replies

0 likes

  • 721 Views
  • 3 replies
  • 0 likes

Superuser Contribution artist page not working on win 10 (bug)

Premiumusawin 10 64 bitlong time user, LONG time problem i have been having this problem for a long time.i have restated 100s of times.(both) Reinstalled spodfy.exe and spodfy.uwp apps. i have cleared all sopdfy data (app data, user data, local and r...

Casual Listener

      Premium usa win 10 64 bit long time user, LONG time problem      i have been having this problem for a long time. i have restated 100s of ti...

Peter

Spotify Legend

682 Views

1 replies

0 likes

  • 682 Views
  • 1 replies
  • 0 likes

Superuser Contribution Freezes up during commercials

PlanFreeCountryUSADevicelaptopOperating systemWindows 8 My Question or IssueSpotify freezes only during commercials. Is there a fix?

Casual Listener

Plan Free Country USA Device laptop Operating system Windows 8   My Question or Issue Spotify freezes only during commercials. Is there a fix?

Peter

Spotify Legend

764 Views

1 replies

0 likes

  • 764 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify offline despite working wifi connection

PlanPremiumCountry DeviceAsus NotebookOperating SystemWindows 7 My Question or Issue Hello, after the update to version 1.1.18.611.g9cc9bdc9, Spotify is stuck to offline (the offline mode is disabled from the settings menu) and doesn't connect to the...

Casual Listener

  Plan Premium Country   Device Asus Notebook Operating System Windows 7   My Question or Issue   Hello, after the update to version 1.1.18.611.g9cc9bdc9, Spotify is s...

Peter

Spotify Legend

1012 Views

4 replies

2 likes

  • 1012 Views
  • 4 replies
  • 2 likes

Superuser Contribution Can't Play Music In 2 Locations On My Echo Dot

I have a Echo Dot (3rd Gen) at work and at home. I have noticed the last few days while my wife has been at home she has been trying to listen to music and it will turn off my Dot and likewise when I start mine it kicks her off. Is there a way we can...

Visitor

I have a Echo Dot (3rd Gen) at work and at home. I have noticed the last few days while my wife has been at home she has been trying to listen to music and it will turn off my Dot and likewise when I...

Peter

Spotify Legend

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Spotify will not play on desktop computer

PlanPremiumCountryUSDeviceDell PCOperating SystemWindows 10 My Question or IssueI am unable to play music in the spotify app or the web player. It works fine on my android phone. I press play and nothing happens. I have tried restarting with the same...

Newbie

  Plan Premium Country US Device Dell PC Operating System Windows 10   My Question or Issue I am unable to play music in the spotify app or the web player. It works fine on my an...

OneByBoo

Roadie

682 Views

1 replies

0 likes

  • 682 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Won't Change Profile Picture

PlanPremiumCountryUSADeviceLaptopOperating SystemWindows 10 My Question or IssueI have been trying to change my profile picture on Spotify and it will not change or update. When I "change" my profile picture it shows the image at first, but then imme...

Visitor

Plan Premium Country USA Device Laptop Operating System Windows 10   My Question or Issue I have been trying to change my profile picture on Spotify and it will not change or update. W...

playlistsunite

Regular

919 Views

2 replies

0 likes

Desktop
profile picture
Windows 10
  • 919 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Profile Picture

Hello. I was have been trying to change my profile pictue on my spotify account but it refuses to change. It goes back to spotify's standard one. Why is that and how can I fix it?PlanPremium DevicePC, Windows

Regular

Hello. I was have been trying to change my profile pictue on my spotify account but it refuses to change. It goes back to spotify's standard one. Why is that and how can I fix it? Plan Premium &nb...

playlistsunite

Regular

1084 Views

2 replies

0 likes

  • 1084 Views
  • 2 replies
  • 0 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it.

PlanPremiumCountryBelgium DeviceHP PavilionOperating SystemWindows 10 My Question or IssueMy Spotify all of the sudden refuses to play anything. it doesn't play any song, podcasts, downloaded songs, local files, nothing. It cycles through a few songs...

Casual Listener

Plan Premium Country Belgium   Device HP Pavilion Operating System Windows 10   My Question or Issue My Spotify all of the sudden refuses to play anything. it doesn't play any so...

rocktailer

Casual Listener

2297 Views

6 replies

0 likes

  • 2297 Views
  • 6 replies
  • 0 likes

Local Files

PlanPremiumCountryUnited KingdomDeviceHuawei P20 Pro CLT-L09Operating SystemAndroid 9 My Question or IssueSo essentially, I have tried to get local files on my phone. It used to work perfectly fine, around 400 songs, they all imported and I could add...

Visitor

Plan Premium Country United Kingdom Device Huawei P20 Pro CLT-L09 Operating System Android 9   My Question or Issue So essentially, I have tried to get local files on my phone. It used...

618 Views

0 replies

0 likes

local files sync mobile phone
  • 618 Views
  • 0 replies
  • 0 likes