Very poor audio w/ desktop application.

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Very poor audio w/ desktop application.

ds53652
Casual Listener

Why is the audio quality so bad with the dekstop application?    Everything else on my desktop sounds fine, but Spotify sounds horrible.   I have High Quality Streaming checked and I've cleared the cache folder and restarted, no help.

3 Replies

Re: Very poor audio w/ desktop application.

kbrooksc
Community Legend

Can you post your device details here? Operating System? Sound card? etc?



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Re: Very poor audio w/ desktop application.

ds53652
Casual Listener

Lenevo T420 Thinkpad laptop w/ I5 Intel 2.6GHz and 4Gig of ram.   It's running Windows 7 Enterprise (64bit), service pack 1.  The sound card is a Conexant 20672 SmartAudio HD. 

Re: Very poor audio w/ desktop application.

kbrooksc
Community Legend

hmm...it looks like everything should be able to handle Spotify. 

 

I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email. This will assign your case to a Spotify rep and you should hear back within 24 hours.

Cheers!



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