Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify won't play after Google update

Spotify won't play after Google update

Player shows up, it indicates it is playing. No sound comes forth
Reply
4 Replies

The additional info did not post.  This may be related to my recent Google update.

Hey @1238247768,

 

Sorry to hear this issue has happened!

Here's some questions that could help us move forward with resolving it for you 🙂

 

  1. Does it persist across all platforms or just a single one? Which are the affected platforms? (Windows desktop app; web player; Android etc.)
  2. What type of a Google update are you referring to?
  3. Have you tried restarting your device(s) to see if that makes a difference?

Fill us in and we'll do our best to help out 🙌🏼
Cheers!

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

I'm pretty sure
I've restarted, but will check again in a bit..
Prob is with Win10. Android is fine... haven't checked Web player

Hey there @1238247768

 

Thanks for your reply. 

 

If you're having issues with the desktop app, we'd suggest performing a clean reinstall of it by following these specific steps. 

 

If this doesn't do the trick, would you mind checking if the issue persists while using a different internet connection? 

 

Lastly, could you check if the web player is working as expected? 

 

Keep us posted. 

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Suggested posts