Spotify won't play sound on one specific podcast, everything else works

[friccadoodle]

Plan

Premium

Country

United States

Device

PC

Operating System

Windows 10

My Question or Issue

I was listening to a podcast on my Android phone while I was out (I wore a mask don't worry), and I came back and opened Spotify on my PC. It had synced the time the podcast was at and everything, but when I played the podcast no sound was playing. I checked if the audio was muted, looked it up and most of the answers were "Check if it's muted in the volume mixer!" (it wasn't muted). I reset my PC and Spotify several times, still no luck. I checked if other podcasts and songs worked, and they did. It was only this one podcast that I had played on my phone earlier, but there was still no sound playing on my PC.
Update! I reinstalled Spotify, and now every episode works except for 2. I still don't know the reason.

[Nenu100]

i, I am having the same problem. I have the desktop app on Windows 10 and the songs play but one set of podcasts does not. 

I did a reinstall as well but did not fix it.

The sound is not muted in Volume mixer either.

Hope someone can help.

Thank you

[Elena]

Hey @friccadoodle and @Nenu100!

Thanks for reaching out to us. This sounds odd and we'll be happy to help you further.

We can suggest that you try updating your computer's drives to make sure you have the latest version.

As well as making sure that you have downloaded the desktop app from the Microsoft store.

It's also worth trying to disable hardware acceleration in the app:

1. Click Edit in the menu bar. Select Preferences.

2. Scroll down and uncheck Hardware acceleration.

3. Restart Spotify.

We hope this helps. We'll be here if you have any updates or questions

[bampina]

hey! It's been almost 2 months since I can't hear my fave podcast "Se Regalan Dudas". it doesnt play any sound, I hit the play but no sound niether move on the timer changes. I have an Iphone 12, app version 8.6.22.1228 and I'm in Colombia. I already deleted and downloaded the app all over again, but nothing changed.

[Eni]

Hey there @bampina, 

Thanks for reaching out about this. 

Would you mind letting us know if the issue persists using a different internet connection?

Additionally, let us know if this happens across devices or only on your phone. 

Keep us posted.

[bampina]

Across devices and by using different wifi connections. I managed to hear 2 episodes after my posting earlier today but just now stopped working again...

[Ver]

Hey @bampina,

Thanks for getting back to us 🙂

Could you try with another account on the same devices to check if anything changes?

It's also a good idea to give the steps @Elena mentioned a go to see if the issue persists.

You can also send us the URI of the podcast. We'll look into this further.

Keep us in the loop! We'll be right here if you have any questions.
 

[bampina]

I’ve tried so far and doesn’t work, here it goes the link:

https://open.spotify.com/episode/5m4GqUqsOPUOqKaVAaSeIM?si=D3aiEFt6QnGB5ebnjf0o8A&dl_branch=1

[CarlosE]

Hey @bampina,

Thanks for keeping in touch.

Just to confirm, did you try logging in to a different account on your devices and the issue was still there? We've tested it on our end in different devices and the episodes played without trouble.

We'd also like to know the make, model and OS version of the other device you tried.

We'll be looking out for your reply.

[bampina]

Have no other account to access from....
Version 14.4.2 - iPhone

[CarlosE]

Hey @bampina,

Thanks for keeping in touch.

Could you try it on another device that isn't an iPhone? Regarding a different account, you can create a free account to test this using a different email address here. We're asking you to try this to determine if the issue is related to your device or your account, since we couldn't replicate this behavior on our end using multiple accounts and devices.

Keep us posted on how it goes.