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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

83714 Views

40 replies

68 likes

  • 83714 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

793895 Views

503 replies

64 likes

  • 793895 Views
  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

moep99

Newbie

23480 Views

25 replies

7 likes

  • 23480 Views
  • 25 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3046 Views

0 replies

4 likes

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Superuser Contribution Spotify profile won't load properly

PlanPremiumCanada DeviceAsus ZenbookOperating SystemWindows 10 My Question or IssueHello, I am also experiencing a problem: whenever myself or others try to click on the "see all" button on my Spotify profile, it wouldn't load and just show a blank p...

Casual Listener

Plan Premium Canada   Device Asus Zenbook Operating System Windows 10   My Question or Issue Hello, I am also experiencing a problem: whenever myself or others try to click on the...

Mihail

Spotify Legend

2102 Views

1 replies

0 likes

"see all" button
Account
won't load
  • 2102 Views
  • 1 replies
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Superuser Contribution [Desktop] Doesn't play, song progress bar not advancing

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 10 - Up to date My Question or IssueSpotify won't play songs directly on my PC. I can choose songs as usual. When double-clicking or clicking play, the button on the bottom part of spotify chan...

Regular

Plan Premium Country Germany Device PC Operating System Windows 10 - Up to date   My Question or Issue Spotify won't play songs directly on my PC. I can choose songs as usual. When dou...

Mihail

Spotify Legend

4080 Views

9 replies

2 likes

  • 4080 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify Desktop Won't Load Pages

PlanPremium DeviceWindows PC DesktopOperating SystemWindows 10 My Question or IssueJust as the title says, just recently Spotify won't load some pages that aren't about me. As in it won't load my homepage, album pages, artist pages, my own profile or...

Visitor

Plan Premium   Device Windows PC Desktop Operating System Windows 10   My Question or Issue Just as the title says, just recently Spotify won't load some pages that aren't about me...

Eni

Moderator

1724 Views

3 replies

1 likes

  • 1724 Views
  • 3 replies
  • 1 likes

Superuser Contribution i can't sign up using facebook login

PlanFreeCountryIndiaDeviceInspiron 15 3000 seriesOperating SystemWindows 10 My Question or IssueI can't sign up using facebook I don't know why this is happening to me. First I tried to sign up using my gmail it said this gmail account has a account ...

Casual Listener

Plan Free Country India Device Inspiron 15 3000 series Operating System Windows 10   My Question or Issue I can't sign up using facebook I don't know why this is happening to me. First...

Novy

Moderator

946 Views

5 replies

0 likes

Sign up
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Superuser Contribution Spotify No Longer Showing Unavailable songs

I uninstalled Spotify, and downloaded and re-installed spotify to fix the issue of my local files metadata not showing up correctly. That resolved that issue but I can no longer see unavailable files, and I no longer see the option to turn that back ...

Casual Listener

I uninstalled Spotify, and downloaded and re-installed spotify to fix the issue of my local files metadata not showing up correctly.  That resolved that issue but I can no longer see unavailable...

Ver

Spotify Legend

1029 Views

8 replies

1 likes

  • 1029 Views
  • 8 replies
  • 1 likes

Superuser Contribution Disliking a song skips next song

PlanFreeDevicePCOperating SystemWindows 10Spotify App Version1.1.62.583.gdac868ed-a My Question or IssueBest explained with an example:Let's say we have Song #1, Song #2 and Song #3, and there is going to be an ad break between Song #1 and Song #2.If...

Newbie

Plan Free Device PC Operating System Windows 10 Spotify App Version 1.1.62.583.gdac868ed-a   My Question or Issue Best explained with an example: Let's say we have Song #1, Song #2 an...

Xenia

Moderator

485 Views

2 replies

0 likes

bug
  • 485 Views
  • 2 replies
  • 0 likes

Superuser Contribution black screen when starting spotify

PlanPremiumCountry Devicesamsung 360 bookWindows 10 My Question or IssueWhen i start spotify i get a black screen. I tried everything. Uninstall, clean uninstall i searched the faq and tried everything and i still get a black screen. Can anyone help ...

Visitor

Plan Premium Country   Device samsung 360 book Windows 10   My Question or Issue When i start spotify i get a black screen. I tried everything. Uninstall, clean uninstall i searche...

Elena

Moderator

471 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Superuser Contribution unable to see Yamaha receiver from Windows 10

PlanPremiumCountryAustraliaDevicePC & Yamaha RVX 473Operating SystemWindows 10 My Question or IssueMy Receiver is designed with airplay and i often stream from my iphone to it.I recently tried connecting from my Windows 10 PC and Spotify can no longe...

Regular

Plan Premium Country Australia Device PC & Yamaha RVX 473 Operating System Windows 10   My Question or Issue My Receiver is designed with airplay and i often stream from my iphone ...

Elena

Moderator

732 Views

3 replies

0 likes

  • 732 Views
  • 3 replies
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Superuser Contribution Swipe and next previous song are broken on iOS

PlanPremiumCountryUSADeviceIphone XOperating Systemios My Question or IssueWhen I'm listening to spotify on another device, but want to use my iphone to control, it's massively broken. For example: I start playing the second song in my liked songs pl...

Casual Listener

Plan Premium Country USA Device Iphone X Operating System ios   My Question or Issue When I'm listening to spotify on another device, but want to use my iphone to control, it's massive...

Mihail

Spotify Legend

650 Views

1 replies

0 likes

bug
Bug iOS
iOS issue
  • 650 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you combine two playlists but keep original date added?

I would like to combine two of my playlists but I like to organize them from when I added them so I can see how my music preferance has changed. Is it possible to combine both my playlists into one and have the orignal dates for both?

Newbie

I would like to combine two of my playlists but I like to organize them from when I added them so I can see how my music preferance has changed. Is it possible to combine both my playlists into one a...

Xenia

Moderator

2400 Views

2 replies

14 likes

  • 2400 Views
  • 2 replies
  • 14 likes

Solved!!Superuser Contribution Spotify APP PC crash within 30 minutes listening

PlanPremiumCountryFranceDeviceMSIOperating SystemWindows 10 My Question or IssueHello, Spotify consumes a lot of RAM when I change playlists and crashes after 30 or even 40 minutes of listening.

Regular

Plan Premium Country France Device MSI Operating System Windows 10   My Question or Issue Hello, Spotify consumes a lot of RAM when I change playlists and crashes after 30 or even...

Mihail

Spotify Legend

1520 Views

1 replies

0 likes

  • 1520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't select multiple songs/albums from one artists at a time

PlanPremiumCountryUSDevicedell g3 laptopOperating Systemwindows 10 My Question or IssueI noticed that I am no longer able to use shift, or ctrl, to select multiple songs from an artist unless they are in one album. ctrl+a also only selects songs on o...

Casual Listener

Plan Premium Country US Device dell g3 laptop Operating System windows 10   My Question or Issue I noticed that I am no longer able to use shift, or ctrl, to select multiple songs from...

Mihail

Spotify Legend

1473 Views

5 replies

0 likes

  • 1473 Views
  • 5 replies
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Superuser Contribution 'Appears on' section now jumbled

Plan -PremiumCountry - U.K DeviceIPhone & PCOperating SystemIOS and Windows 10 My Question or IssueThe 'appears on' section on an artist page used to be a good way to find the latest tracks an artist has appeared on, or guest featured in. The dates u...

Newbie

Plan -Premium Country - U.K   Device IPhone & PC Operating System IOS and Windows 10   My Question or Issue The 'appears on' section on an artist page used to be a good way to ...

barrymougie

Regular

2790 Views

6 replies

5 likes

  • 2790 Views
  • 6 replies
  • 5 likes

Superuser Contribution Cannot view my profile after turning off data processing from facebook

PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueI cannot view my spotify profile on desktop app or web browser when logged in. I can view my profile as unregistered user via link in web browser. This error started after I ...

Visitor

  Plan Free Country Poland Device PC Operating System Windows 10   My Question or Issue I cannot view my spotify profile on desktop app or web browser when logged in. I can view ...

Novy

Moderator

959 Views

7 replies

0 likes

  • 959 Views
  • 7 replies
  • 0 likes

[Windows] Consistent deterioration of functionality until Spotify crashes and then won't restart

PlanPremium CountryDenmark DeviceDell XPS - Intel(R) Core(TM)**bleep** 2.90 GHzOperating SystemWindows 10 Enterprise My Question or Issue1. Spotify opens when the machine boots up2. Functionality slowly deteriorates (e.g. when selecting a playlist no...

Newbie

Plan Premium   Country Denmark   Device Dell XPS - Intel(R) Core(TM)**bleep** 2.90 GHz Operating System Windows 10 Enterprise   My Question or Issue 1. Spotify opens w...

simonztinra

Regular

524 Views

1 replies

1 likes

  • 524 Views
  • 1 replies
  • 1 likes

Superuser Contribution Queue won’t show up offline

PlanFree/PremiumCountryI am have a issue with my queue offline, I can put songs into queue and they will play offline but All I can see in my queue is grey blocks, no word and I can’t do anything with them like switch songs, I run windows 10 on a lap...

Regular

Plan Free/Premium Country I am have a issue with my queue offline, I can put songs into queue and they will play offline but All I can see in my queue is grey blocks, no word and I can’t do anyth...

Ver

Spotify Legend

1736 Views

12 replies

0 likes

  • 1736 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution [Your Library] Improve performance when loading playlists

PlanPremiumCountrySweden Operating SystemWindows 10 My Question or IssueI realized I probably posted this issue in the wrong place as an "idea", please remove it if necessary; https://community.spotify.com/t5/Idea-Submissions/Desktop-Your-Library-Loa...

Music Fan

Plan Premium Country Sweden   Operating System Windows 10   My Question or Issue I realized I probably posted this issue in the wrong place as an "idea", please remove it if necess...

Jeremy

Spotify Legend

1821 Views

11 replies

1 likes

  • 1821 Views
  • 11 replies
  • 1 likes

Superuser Contribution Error auth 15

PlanFreeCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueI have been trying to long into my spotify account and it works on my xbox but when I try to use it on my PC and Web Browser it doesn't work. I've tried a Fresh i...

Visitor

  Plan Free Country United States Device Desktop Operating System Windows 10   My Question or Issue I have been trying to long into my spotify account and it works on my xbox but...

Eni

Moderator

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Windows: Playlist limited to 50 tracks

PlanPremiumCountryPortugalDeviceLaptopOperating SystemWindows 10 My Question or IssueI can't add more than 50 tracks to a playlist on Windows. This works fine on Android.Take, for example, this album that contains 58 tracks: https://open.spotify.com/...

Casual Listener

Plan Premium Country Portugal Device Laptop Operating System Windows 10   My Question or Issue I can't add more than 50 tracks to a playlist on Windows. This works fine on Android. Ta...

Mihail

Spotify Legend

720 Views

3 replies

0 likes

  • 720 Views
  • 3 replies
  • 0 likes

Solved!! Spotify instantly closes automatically on application startup

PlanPremiumCountryUnited StatesDeviceDell Laptop PCOperating SystemWindows 10 My Question or IssueAlright so it's been a while since I've had a big issue with Spotify, things have seemed to generally run well. I've had problems in the past with it be...

Music Fan

Plan Premium Country United States Device Dell Laptop PC Operating System Windows 10   My Question or Issue Alright so it's been a while since I've had a big issue with Spotify, things...

justfv

Visitor

22487 Views

5 replies

5 likes

  • 22487 Views
  • 5 replies
  • 5 likes