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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1703 Views

0 replies

2 likes

  • 1703 Views
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  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145814 Views

83 replies

27 likes

  • 145814 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130796 Views

294 replies

22 likes

  • 130796 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10993 Views

1 replies

6 likes

  • 10993 Views
  • 1 replies
  • 6 likes

Superuser Contribution Release radar not updating

My release radar hasnt updated since jan 15th 2021. i have tried to do a clean install as recommended but it didnt help. i use spotify regular, i add new bands and new songs regular and i use my release radar weekly, or at least i did until 15th jan ...

Visitor

My release radar hasnt updated since jan 15th 2021. i have tried to do a clean install as recommended but it didnt help. i use spotify regular, i add new bands and new songs regular and i use my rele...

Novy

Moderator

481 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Covers for Local songs

PlanPremiumCountryGreeceOperating SystemWin10 My Question or IssueI've been trying for several hours to add icons, covers, or whatever the right term is, to a number of local songs on Spotify. I put covers to all the songs, one by one, using tagscann...

Casual Listener

  Plan Premium Country Greece Operating System Win10   My Question or Issue I've been trying for several hours to add icons, covers, or whatever the right term is, to a number of l...

Jeremy

Spotify Legend

516 Views

3 replies

0 likes

  • 516 Views
  • 3 replies
  • 0 likes

Superuser Contribution My windows application goes black

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueMy windows application GUI is black.I am able to start to play music by clicking play on the spotify icon in the task bar. Then I can control this spotify session through ...

Regular

Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue My windows application GUI is black. I am able to start to play music by clicking play on the ...

Eni

Moderator

437 Views

2 replies

1 likes

Other
  • 437 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify stops responding and requires force quit

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 10 Pro 20H2 My Question or IssueHi - I have been getting errors in spotify where the program responds, but nothing actually works. Search shows no results, play button does not work, cannot...

Casual Listener

  Plan Premium Country USA Device Desktop PC Operating System Windows 10 Pro 20H2   My Question or Issue Hi - I have been getting errors in spotify where the program responds, bu...

Novy

Moderator

883 Views

2 replies

0 likes

  • 883 Views
  • 2 replies
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Superuser Contribution Why some songs are not visible or hidden in Spotify app and web both ??

Why some songs are not visible or hidden in Spotify app and web both ?? even many are from Indian artist still its not showing? example like this and many are like i used to listen before then it went hidden laterFrom indiausing Premium Yearly member...

Regular

Why some songs are not visible or hidden in Spotify app and web both ?? even many are from Indian artist still its not showing? example like this and many are like i used to listen before then it wen...

CarlosE

Spotify Legend

863 Views

1 replies

1 likes

  • 863 Views
  • 1 replies
  • 1 likes

Superuser Contribution History Crashing

PlanPremiumCountryItalyDeviceASUS N552VWOperating SystemWindows 10 My Question or IssueHello, when opening Spotify history on desktop, it crashes, and goes back to home. Other issue I have is that history does not sync between mobile and desktop.Than...

Visitor

Plan Premium Country Italy Device ASUS N552VW Operating System Windows 10   My Question or Issue Hello, when opening Spotify history on desktop, it crashes, and goes back to home. &nb...

Alex

Spotify Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify's latest update on PC crashes my system

PlanPremium DuoCountryIndiaOperating SystemWindows 10 Pro My Question or IssueThe latest update on PC and Windows Store platforms causes immense lag in my PC. A part of a song starts playing in a loop and the cursor doesn't move at all or moves at a ...

Regular

Plan Premium Duo Country India Operating System Windows 10 Pro   My Question or Issue The latest update on PC and Windows Store platforms causes immense lag in my PC. A part of a song st...

Pornozcar

Casual Listener

5477 Views

17 replies

0 likes

  • 5477 Views
  • 17 replies
  • 0 likes

Delete new UI Desktop update

PlanFreeCountry Italy DevicePCOperating SystemWindows 10 My Question or IssueI have some errors with new UI Desktop:- I can't load main page (There is some red errors)- I haven't recently played song (I can't sync my song across other devices and it ...

Visitor

Plan Free Country Italy   Device PC Operating System Windows 10   My Question or Issue I have some errors with new UI Desktop: - I can't load main page (There is some red error...

Luan

Spotify Star

655 Views

1 replies

1 likes

Windows
  • 655 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify taking up alot of space.

My Question or IssueI need some help. spotify is for some reason taking up 46 gbs on my ssd which to me seems like a lot? mercury files are taking up 27 gbs, data is taking up 9.1 gbs and then browser is taking up 8.8. Then there are other smaller fi...

Newbie

  My Question or Issue I need some help. spotify is for some reason taking up 46 gbs on my ssd which to me seems like a lot? mercury files are taking up 27 gbs, data is taking up 9.1 gbs and t...

Ivan

Spotify Legend

1030 Views

1 replies

0 likes

PC
problem
space
Spotify
SSD
storage
Windows 10
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Superuser Contribution Playback keeps pausing randomly and frequently on PC and Android

PlanPremiumCountryCanada DeviceSamsung S10e & PCOperating SystemAndroid 10 / Window 7Spotify version on PC: 1.1.51.382.g8e3b11edSpotify version on Android: 8.5.96.936 My Question or IssueI recently signed up for premium family and my audio keep pausi...

Newbie

Plan Premium Country Canada  Device Samsung S10e & PC Operating System Android 10 / Window 7 Spotify version on PC: 1.1.51.382.g8e3b11ed Spotify version on Android: 8.5.96.936 ...

Alex

Spotify Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify skipping songs, then pausing, immediately after I press play.

PlanPremiumCountryUK DevicePCOperating SystemWindows 10 My Question or IssueAs soon as I play any songs on PC, Spotify instantly pauses, if I press play again it just skips to the next song and pauses again. No sound is played at all during this.I've...

Casual Listener

Plan Premium Country UK  Device PC Operating System Windows 10   My Question or Issue As soon as I play any songs on PC, Spotify instantly pauses, if I press play again it just sk...

Mihail

Spotify Legend

520 Views

3 replies

0 likes

  • 520 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Not working Desktop Player

PlanPremiumCountrySouth KoreaDevicePCOperating SystemWindows 10 My Question or Issue(The grammar may be incorrect using a translator. I ask for your understanding)As Spotify entered Korea, it made a premium payment immediately, logged out of the desk...

Newbie

Plan Premium Country South Korea Device PC Operating System Windows 10   My Question or Issue (The grammar may be incorrect using a translator. I ask for your understanding) As Spot...

Alex

Spotify Legend

752 Views

2 replies

3 likes

  • 752 Views
  • 2 replies
  • 3 likes

Superuser Contribution I can't solve "Error code: accesspoint:19"

PlanFreeCountrySouth KoreaDeviceLaptopOperating SystemWindows 10 My Question or IssueI think my recent change in country settings caused this error. I can't log into my desktop app while I can in my browser and my phone. I have tried reinstalling spo...

Visitor

Plan Free Country South Korea Device Laptop Operating System Windows 10   My Question or Issue I think my recent change in country settings caused this error. I can't log into my deskt...

Alex

Spotify Legend

5502 Views

5 replies

16 likes

Account
Free
Login
  • 5502 Views
  • 5 replies
  • 16 likes

[Desktop] Fix Low Volume Issue

Using my computer, if I lower the volume via Windows, everything is fine - the volume simply gets lower. Doing a little research I found out that the volume change is digital, and will degrade your audio's bit depth.The first(left) clip is low volume...

Regular

Using my computer, if I lower the volume via Windows, everything is fine - the volume simply gets lower. Doing a little research I found out that the volume change is digital, and will degrade y...

Drakorex

Newbie

1076 Views

2 replies

1 likes

Desktop
  • 1076 Views
  • 2 replies
  • 1 likes

Superuser Contribution Duo Select a Device not working with desktop?

PlanPremiumCountryUSDeviceDesktop / iPhoneOperating SystemWindows 10, iOSMy Question or IssueMy wife and I use Spotify Duo. We have the speakers hooked up to a computer, windows 10, with spotify desktop. We play music from our phones using the Spotif...

Casual Listener

Plan Premium Country US Device Desktop / iPhone Operating System Windows 10, iOS My Question or Issue My wife and I use Spotify Duo. We have the speakers hooked up to a computer, windows 10,...

Ivan

Spotify Legend

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friend Feed not Updating

Hello, I have Spotify premium and am using it on Desktop for Windows 10 and am having the issue of being unable to see Friend Feed Activity. I tried following some other posts for their solutions but nothing has worked. I have version 1.1.51.382.g8e3...

Visitor

Hello, I have Spotify premium and am using it on Desktop for Windows 10 and am having the issue of being unable to see Friend Feed Activity. I tried following some other posts for their solutions but...

OscarDC

Moderator

3442 Views

20 replies

2 likes

  • 3442 Views
  • 20 replies
  • 2 likes

Solved!!Superuser Contribution Missing song icons in playlist, but they show up in the spotify web player. Just not windows app.

PlanPremiumCountry DevicePCOperating SystemWindows 10 My Question or IssueSo, the icons for songs in the windows player don't really show up in my playlists, but they do in the Spotify web player is it designed in this way? cause I'm not really sure....

Casual Listener

Plan Premium Country   Device PC Operating System Windows 10   My Question or Issue So, the icons for songs in the windows player don't really show up in my playlists, but they do...

karambitdope

Casual Listener

1871 Views

2 replies

0 likes

  • 1871 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution No sound from Spotify app in Win7 but all else works well?

PlanPremiumCountryUKDeviceHP LaptopOperating SystemWindows 7 A few days ago the Win7 Spotify app ceased producing any sound from the auxiliary jack on my laptop. I can still play Spotify using the web app, but I lose all keyboard functionality by doi...

Casual Listener

Plan Premium Country UK Device HP Laptop Operating System Windows 7   A few days ago the Win7 Spotify app ceased producing any sound from the auxiliary jack on my laptop. I can still pl...

Blingblaow

Composer

925 Views

7 replies

0 likes

  • 925 Views
  • 7 replies
  • 0 likes

Superuser Contribution App takes a long time to start or even does not start at all.

PlanPremium Duo Operating SystemWin 10 Most of the time when I launch the app, I see something like this: and I have to wait (today like 10 minutes) before the app starts. If I close it and then try to re-open I get this message: Then I have to manua...

Casual Listener

Plan Premium Duo   Operating System Win 10   Most of the time when I launch the app, I see something like this:   and I have to wait (today like 10 minutes) before the app ...

Alex

Spotify Legend

2166 Views

3 replies

0 likes

  • 2166 Views
  • 3 replies
  • 0 likes

Superuser Contribution Xbox Game Bar Spotify Glitch

PlanFreeDeviceCustom PCOperating SystemWindows 10 My Question or IssueI have enjoyed using Xbox game bar Spotify feature. It has been good to use except one issue. The playlists on my recently played are things I haven't listened to recently. I have ...

Music Fan

Plan Free Device Custom PC Operating System Windows 10   My Question or Issue I have enjoyed using Xbox game bar Spotify feature. It has been good to use except one issue. The playlists ...

Jakeythewolf5

Newbie

3838 Views

13 replies

0 likes

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  • 13 replies
  • 0 likes