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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 139273 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Saved Albums gone

PlanPremiumCountrySwedenDeviceDesktop Operating SystemWindows 10 My Question or Issue All my saved favorite Albums are gone! I tried to save a new one at it is now the only one on my list. Windows Store ver 1.1.39.612

  • Regular
  •   Plan Premium Country Sweden Device Desktop  Operating System Windows 10   My Question or Issue   All my saved favorite Albums are gone! I tried to save a new one at ...
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  • 127 Views
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Friend activity doesn't update

PlanPremiumCountryRussiaDeviceXiaomi Notebook AirOperating System Windows 10 My Question or IssueMy Friend Activity hasn't updated in 5 days while I for sure know that my friends have been active during this time. It seems that I have tried every tro...

  • Visitor
  • Plan Premium Country Russia Device Xiaomi Notebook Air Operating System  Windows 10   My Question or Issue My Friend Activity hasn't updated in 5 days while I for sure know that m...
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  • 151 Views
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Odd file in AppData found by system scan...

PlanFamilyCountryUSADeviceDell Inspiron 3558Operating SystemWindows 10 My Question or IssueToday my virus scanner found two files that were unable to be scanned because they are password protected. One file was located in my Local folder in AppData. ...

  • Visitor
  • Plan Family Country USA Device Dell Inspiron 3558 Operating System Windows 10   My Question or Issue Today my virus scanner found two files that were unable to be scanned because they ...
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  • 371 Views
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Superuser Contribution No "Liked Music" and "Favorite albums" in Desktop App

PlanFreeCountryPolandDeviceDesktopOperating SystemWindows 10 My Question or IssueMy liked songs and albums just disappeared on dektop. I tried doing a reinstall and I restarted my computer but sadly the issue is still going on. I still have this issu...

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  • Newbie
  • Plan Free Country Poland Device Desktop Operating System Windows 10   My Question or Issue My liked songs and albums just disappeared on dektop. I tried doing a reinstall and I restart...
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  • 187 Views
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Solved!! Devices Available menu no longer displays other computers or phones

PlanPremiumCountryUSADeviceLaptop / IphoneOperating SystemWindows 10 / iOS 13.6.1 My Question or IssueI use one of my computers as a media center and use different computers or phones to control Spotify on that media center computer. With the latest ...

  • Casual Listener
  • Plan Premium Country USA Device Laptop / Iphone Operating System Windows 10 / iOS 13.6.1   My Question or Issue I use one of my computers as a media center and use different computers ...
  • tmlee14
  • Casual Listener
  • 229 Views
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  • 229 Views
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Some tracks not playing

On my windows 10 Spotify some tracks from an album do not play. For example 100th Window by Massive attach, tracks 1 to 4 do not play but track 5 does. On my android app tracks 1 to 4 DO play so it isnt that the tracks are not on spotify Any ideas?

  • Roadie
  • On my windows 10 Spotify some tracks from an album do not play. For example 100th Window by Massive attach, tracks 1 to 4 do not play but track 5 does.   On my android app tracks 1 to 4 DO pla...
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  • 163 Views
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Discover Weekly playlist

PlanFreeCountryUkraine Operating System(Windows 10) My Question or IssueHi everyone! I started to use Spotify a little bit more than one month ago but i didn`t recieve any discover weekly playlist during this time. How long do i need to wait for form...

  • Visitor
  • Plan Free Country Ukraine   Operating System (Windows 10)   My Question or Issue Hi everyone! I started to use Spotify a little bit more than one month ago but i didn`t recieve a...
  • Emilia_8
  • Spotify Star
  • 191 Views
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  • 191 Views
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Solved!!Superuser Contribution Main site defaulting to German

I live in the US. I don't use a proxy. My account location says United States. My language in the program and app is set to English. Despite ALL of this, http://www.spotify.com/ still redirects to .com/de/ against my best efforts to prevent it. I can...

  • Casual Listener
  • I live in the US. I don't use a proxy. My account location says United States. My language in the program and app is set to English. Despite ALL of this, http://www.spotify.com/ still redirects to .c...
  • Mihail
  • Spotify Legend
  • 11072 Views
  • 7 replies
  • 3 likes
  • Windows
  • 11072 Views
  • 7 replies
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Shuffle button is greyed out unless already listening to a playlist or album

PlanPremiumCountryGermanyDeviceWindows Desktop PCOperating SystemWindows 10 Version 10.0.18363 Build 18363 My Question or IssueIf I open the app fresh, or if I listen to the Spotify radio, the shuffle button is greyed out and unavailable. This is exp...

  • Newbie
  • Plan Premium Country Germany Device Windows Desktop PC Operating System Windows 10 Version 10.0.18363 Build 18363   My Question or Issue If I open the app fresh, or if I listen to...
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Pro-Ject Pre Box S2 Digital issue Spotify don’t play on default

https://youtu.be/a6bUj9fVFxY timestamps in video DAC Pro-Ject Pre Box S2 DigitalHeadphone Beyerdynamic DT 1990 ProProblem when have my dac on default device it makes no sound but when I start with something else and then switch it works again, Thanks...

  • Roadie
  • https://youtu.be/a6bUj9fVFxY timestamps in video  DAC Pro-Ject Pre Box S2 Digital Headphone Beyerdynamic DT 1990 Pro Problem when have my dac on default device it makes no soun...
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Solved!!Superuser Contribution Spotify Connect does not work with desktop app

PlanPremiumCountryUSADevicePCOperating SystemWindows 10My Question or IssueI received a Google Home mini through a Spotify promotion. I assumed that meant the device was compatible with the app (in all its forms), but the desktop app does NOT show th...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 My Question or Issue I received a Google Home mini through a Spotify promotion. I assumed that meant the device was compatible ...
  • J13lue
  • Casual Listener
  • 1816 Views
  • 2 replies
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  • 1816 Views
  • 2 replies
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Podcast Scrolling Doesn't Load Old Episodes

PlanFree/PremiumCountryCanadaDeviceDesktop Browsers Operating SystemWindows 10 My Question or IssueI've been listening to the Pistol Shrimps Radio (https://open.spotify.com/show/2b30Vzg3NQYoYSW2ur8wRf?si=nSXhBT9MSEWbIJjdRNf6KA) podcast on Spotify for...

  • Visitor
  • Plan Free/Premium Country Canada Device Desktop Browsers  Operating System Windows 10   My Question or Issue I've been listening to the Pistol Shrimps Radio (https://open.spotify....
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  • 242 Views
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Superuser Contribution Spotify Crashes Immediatly after Logging in

PlanPremiumCountryBrazilDeviceDesktopOperating SystemWindows 10 My Question or IssueSo, I've reinstalled the program many times through the website or the windows app store, the issue is as it follows: Whenever I open spotify fresh, it opens normally...

  • Visitor
  • Plan Premium Country Brazil Device Desktop Operating System Windows 10   My Question or Issue So, I've reinstalled the program many times through the website or the windows app store, ...
  • Ver
  • Spotify Legend
  • 1253 Views
  • 1 replies
  • 1 likes
  • 1253 Views
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Solved!!Superuser Contribution Does not appear my playlist

PlanFree/PremiumCountry Turkey Device(Lenovo V338)Operating System(Windows 10) My Question or IssueDoes not appear my playlist.

  • Newbie
  • Plan Free/Premium Country Turkey   Device (Lenovo V338) Operating System (Windows 10)   My Question or Issue Does not appear my playlist. 
  • Alex
  • Moderator
  • 311 Views
  • 1 replies
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  • Playlist
    Windows
  • 311 Views
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Superuser Contribution [Desktop] Spotify crashes when searching

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10 My Question or IssueEverytime I try to search for anything on the app (both the Microsoft Store and the one on the page) the app just closes itself.I have already tried reinstalling the ap...

  • Visitor
  • Plan Premium Country Argentina Device PC Operating System Windows 10   My Question or Issue Everytime I try to search for anything on the app (both the Microsoft Store and the one on t...
  • Alex
  • Moderator
  • 298 Views
  • 1 replies
  • 1 likes
  • 298 Views
  • 1 replies
  • 1 likes

Superuser Contribution Create similar playlist not working

Hello, I was using Create Similar Playlist feature without a problem until a week ago. For a week now, it's not working. I know that it's not working on Discover Weekly playlist but it does not work on my own playlist too. The option is there, howeve...

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  • Newbie
  • Hello,   I was using Create Similar Playlist feature without a problem until a week ago. For a week now, it's not working. I know  that it's not working on Discover Weekly playlist but it...
  • Mihail
  • Spotify Legend
  • 4130 Views
  • 23 replies
  • 6 likes
  • Windows
  • 4130 Views
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Superuser Contribution whenever i click on an artist, it just says "something went wrong", how do i get around this?

This happens for any artist i click on, and doesn't happen on my android but does happen on my laptop. If i click "try again" it does nothing. How do i fix this?

  • Visitor
  • This happens for any artist i click on, and doesn't happen on my android but does happen on my laptop. If i click "try again" it does nothing. How do i fix this?
  • Alex
  • Moderator
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
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Superuser Contribution Spotify skipping songs (Asus Xonar users)

PlanFree/PremiumCountryARGENTINA Operating SystemWindows 10 My Question or IssueSpotify skipping all songs. I have an Asus Xonar DX and I tried disabling DSP mode in the card's panel. That works, but this reproduces all music in stereo and not in 5.1...

  • Regular
  • Plan Free/Premium Country ARGENTINA   Operating System Windows 10   My Question or Issue Spotify skipping all songs. I have an Asus Xonar DX and I tried disabling DSP mode in the c...
  • Morguliusz
  • Visitor
  • 1114 Views
  • 6 replies
  • 0 likes
  • 1114 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify skips song after one second

PlanPremiumCountryU.S.ADeviceCustom-built PCOperating SystemWindows 10 home version 2004 My Question or IssueWhen I go to play a song on my Spotify app. Spotify skips the song within one second and goes onto the next all the way through the whole pla...

  • Visitor
  • Plan Premium Country U.S.A Device Custom-built PC Operating System Windows 10 home version 2004   My Question or Issue When I go to play a song on my Spotify app. Spotify skips the son...
  • Alex
  • Moderator
  • 352 Views
  • 1 replies
  • 0 likes
  • windows 10 home
  • 352 Views
  • 1 replies
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Spotify Web Player won't load

PlanFree/PremiumOperating SystemWindows 10, firefox My Question or IssueWhenever I try to access the web player on firefox, the link refuses to work. The page does not go through, but there is no error message, it simply defaults back to what it had ...

  • Casual Listener
  • Plan Free/Premium Operating System Windows 10, firefox   My Question or Issue Whenever I try to access the web player on firefox, the link refuses to work. The page does not go through, bu...
  • Billy-J
  • Spotify Star
  • 444 Views
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  • Troubleshooting
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