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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133804 Views
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  • 24 likes
  • Mac
    Windows
  • 133804 Views
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  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50555 Views
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  • Windows
  • 50555 Views
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Superuser Contribution Songs are playing but I can't hear anything

I've tried unplugging and plugging in my headset, I've tried changing my output device, I've tried uninstalling and installing, I've checked the volume on spotify and in the volume mixer and I've tried listening to songs on the browser version but no...

  • Visitor
  • I've tried unplugging and plugging in my headset, I've tried changing my output device, I've tried uninstalling and installing, I've checked the volume on spotify and in the volume mixer and I've tri...
  • Sebasty
  • Spotify Star
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
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Solved!! Error 30 on LOG IN (Hosts file is OK)

PlanFree CountryIsrael DeviceDesktop Dell Precision Mini Tower T3620 Operating SystemWindows 10 v1909 My IssueError 30 on Login (See attached picture for Client Version)*** Hosts file is OK; Original untouched; No entries of Spotify. ***

  • Regular
  •   Plan Free   Country Israel   Device Desktop Dell Precision Mini Tower T3620   Operating System Windows 10 v1909   My Issue Error 30 on Login (S...
  • nnezi
  • Regular
  • 12702 Views
  • 14 replies
  • 0 likes
  • Error 30
    Login
    Windows
    Windows Client
  • 12702 Views
  • 14 replies
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Superuser Contribution Why Spotify Windows desktop app is accessing my device camera?

PlanPremiumCountry IndiaDeviceWindows 10 LaptopOperating SystemWindows 10 My Question or IssueWhen I open Spotify desktop app it is accessing my laptop camera without asking for any permission? Why does a music app needs background access to my lapto...

  • Visitor
  • Plan Premium Country  India Device Windows 10 Laptop Operating System Windows 10   My Question or Issue When I open Spotify desktop app it is accessing my laptop camera without as...
  • Kiril
  • Moderator
  • 2824 Views
  • 3 replies
  • 0 likes
  • 2824 Views
  • 3 replies
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Issues with microsoft edge

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am having issues with spotify edge.

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am ha...
  • Loxer
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
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Solved!! Unavailable songs in playlists - Offline still possible?

Hello,I noticed, that there are a few songs in my library, which I can't hear anymore, because they have a new status "unavailable songs in playlists".What would happen, if i download the songs before? Could I still listen to these songs in OFFLINE M...

  • Casual Listener
  • Hello, I noticed, that there are a few songs in my library, which I can't hear anymore, because they have a new status "unavailable songs in playlists". What would happen, if i download the songs ...
  • Andreas2019
  • Casual Listener
  • 570 Views
  • 4 replies
  • 0 likes
  • Download
    offline
    unavailable songs in playlists
  • 570 Views
  • 4 replies
  • 0 likes

Superuser Contribution mass delete playlist, reset account , anything...

PlanPremiumCountryEUDevicePCOperating SystemWindows 10 My Question or IssueI had an issue with software related to a new mouse and keyboard. While I was away from my PC, a bug caused my mouse and keyboard to start creating playlists. I now have more ...

  • Casual Listener
  • Plan Premium Country EU Device PC Operating System Windows 10   My Question or Issue I had an issue with software related to a new mouse and keyboard. While I was away from my PC, a bu...
  • nguyen35
  • Casual Listener
  • 3381 Views
  • 10 replies
  • 2 likes
  • 3381 Views
  • 10 replies
  • 2 likes

APP Desktop Windows not works anymore

From begin 2020 the Windows Desktop APP pf Spotify don't works anymore. I try to uninstall and install again but without solutions. The app don't open... Plan PremiumCountry Italy Device PCOperating System Windows 10

  • Visitor
  • From begin 2020 the Windows Desktop APP pf Spotify don't works anymore. I try to uninstall and install again but without solutions. The app don't open...   Plan Premium Country Italy &nbsp...
  • interrupt21h
  • Music Fan
  • 560 Views
  • 1 replies
  • 0 likes
  • App
    Desktop
    Windows
  • 560 Views
  • 1 replies
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Solved!! Daily Mixes does not have dislike button

PlanPremiumCountryLVDevice(Samsung Galaxy S10e, Lenovo Legion Y-720, HP Elitebook G5)Operating System(Android 10, Windows 10) My Question or IssueFirst on desktop dislike button disappears for daily mixes, now laso for android disappears. "Release Ra...

  • Casual Listener
  • Plan Premium Country LV Device (Samsung Galaxy S10e, Lenovo Legion Y-720, HP Elitebook G5) Operating System (Android 10, Windows 10)   My Question or Issue First on desktop dislik...
  • Emilia_8
  • Spotify Star
  • 381 Views
  • 3 replies
  • 0 likes
  • 381 Views
  • 3 replies
  • 0 likes

Solved!! Keyboard hotkey 'jump to letter' broken (Desktop)

Hi, I have had this problem for a couple of months now, I found an older topic that described the same issue but it seems to be dead. There are 2 playlist functions that seem to have broken/disappeared in an update late 2019. 1.) Previously if I doub...

  • Regular
  • Hi,   I have had this problem for a couple of months now, I found an older topic that described the same issue but it seems to be dead.   There are 2 playlist functions that seem to hav...
  • mwg9
  • Regular
  • 576 Views
  • 2 replies
  • 0 likes
  • alpha key
    broken
    HotKey
  • 576 Views
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Recently played not updating

PlanPremiumCountryPortugalOperating SystemWindows 10 My Question or IssueThe recently played list on the Windows 10 app is not updating since my first Spotify use (more or less 3 weeks ago). This is very annoying. How can I solve this issue?

  • Not applicable
  • Plan Premium Country Portugal Operating System Windows 10   My Question or Issue The recently played list on the Windows 10 app is not updating since my first Spotify use (more or l...
  • WhitePine
  • Casual Listener
  • 3079 Views
  • 11 replies
  • 15 likes
  • 3079 Views
  • 11 replies
  • 15 likes

Spotify redownloading somgs

I have a usb hard drive and a ssd. The ssd is the main storage device, but doesn';t have a lot of space. i have about 500 songs downloaded, which would take up more space on the ssd than i am comfortable giving. occasionally the hard drive gets disco...

  • Newbie
  • I have a usb hard drive and a ssd. The ssd is the main storage device, but doesn';t have a lot of space. i have about 500 songs downloaded, which would take up more space on the ssd than i am comfort...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
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Solved!!Superuser Contribution Local Files Playlist

PlanPremiumCountryUnited KingdomDeviceComputerOperating SystemWindows 10 My Question or IssueHi! I hope you're having a good day,So I'm really confused, I transferred a bunch of songs (30 or so) using Local Files and moved them into a playlist, the p...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Computer Operating System Windows 10   My Question or Issue Hi! I hope you're having a good day, So I'm really confused, I transferred a bun...
  • Peter
  • Spotify Legend
  • 1756 Views
  • 3 replies
  • 0 likes
  • 1756 Views
  • 3 replies
  • 0 likes

Connect spotify to facebook to find friends?

PlanFree/PremiumCountryMXDevice(App desk)Operating System(Windows 10) My Question or IssueI still have the same problem for two years. To find friends on spotify I must connect it to my Facebook account, after that I get a connection error message th...

  • Not applicable
  • Plan Free/Premium Country MX Device (App desk) Operating System (Windows 10)       My Question or Issue I still have the same problem for two years. To find friends on ...
  • OneByBoo
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Playback / Skip issues.

PlanFree Premium trialCountryEnglandDevicePCOperating SystemWindows 10 My Question or IssueHaving strange playback issues after about a week of using spotify on my PC. Cannot change the track to what I want with a premium trial account (It used to wo...

  • Casual Listener
  • Plan Free Premium trial Country England Device PC Operating System Windows 10   My Question or Issue Having strange playback issues after about a week of using spotify on my PC. Cannot...
  • Mykeh
  • Casual Listener
  • 311 Views
  • 2 replies
  • 0 likes
  • playback skip issue
  • 311 Views
  • 2 replies
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Album artwork won't display when I'm on employer's network, but I can stream audio...what to do?

PlanFreeCountryUnited StatesDeviceDell laptop. 32 gigs of ram, i7 processor, 1TB SSHD with only 176 GB usedOperating SystemWindows 10 My Question or IssueI'm trying to use the windows PC app to stream while at work and it will not display album artwo...

  • Gig Goer
  • Plan Free Country United States Device Dell laptop.  32 gigs of ram, i7 processor, 1TB SSHD with only 176 GB used Operating System Windows 10   My Question or Issue I'm trying t...
  • nocomply65
  • Gig Goer
  • 296 Views
  • 2 replies
  • 0 likes
  • album artwork
    networking
    streaming
  • 296 Views
  • 2 replies
  • 0 likes

Podcasts will stop playing randomly

PlanPremiumCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueWhenever I listen to podcasts using spotify it will randomly stop playing and give me a blue error message saying "Can't play the current song." The time it ta...

  • Visitor
  • Plan Premium Country United States Device Desktop Operating System Windows 10   My Question or Issue Whenever I listen to podcasts using spotify it will randomly stop playing and give ...
  • MamaHarrell
  • Visitor
  • 1292 Views
  • 1 replies
  • 0 likes
  • 1292 Views
  • 1 replies
  • 0 likes

Spotify Starts even though its already been disabled in advanced options.

PlanPremiumCountryIrelandDeviceCustom BuildOperating SystemWindow 10 Pro N for Workstations 1909My Question or IssueI'm having an issue where no matter what I do Spotify starts when the computer starts. Love Spotify, just one of those things I cant l...

  • Newbie
  • Plan Premium Country Ireland Device Custom Build Operating System Window 10 Pro N for Workstations 1909 My Question or Issue I'm having an issue where no matter what I do Spotify starts when...
  • thomasabowden
  • Newbie
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Spotify program showing as offline when connected to vpn

The Spotify program is showing as offline when connected to Nord vpn. Is there anyway to fix this because it is annoying to disconnect and reconnect to vpn every time?

  • Casual Listener
  • The Spotify program is showing as offline when connected to Nord vpn. Is there anyway to fix this because it is annoying to disconnect and reconnect to vpn every time?
  • smernst
  • Newbie
  • 3785 Views
  • 9 replies
  • 2 likes
  • 3785 Views
  • 9 replies
  • 2 likes

Radio autoplay after a playlist is finished

Plan:PremiumDevice(iPhone 6S, Ipad mini, Desktop, Laptop)Operating System(iOS 10, Windows 10,etc .) My Question or IssueA setting was removed a while ago where i could stop music from playing on the radio after my playlist has finished why was it rem...

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  • Visitor
  • Plan: Premium Device (iPhone 6S, Ipad mini, Desktop, Laptop) Operating System (iOS 10, Windows 10,etc .)   My Question or Issue A setting was removed a while ago where i could stop music...
  • 202 Views
  • 0 replies
  • 1 likes
  • 202 Views
  • 0 replies
  • 1 likes