Spotify won't start after latest update(Windows)

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Spotify won't start after latest update(Windows)

BlayeeR
Casual Listener

Hey guys,

I've got a problem. A few days ago a update notification poped up, so I instantly installed it to see all new features etc.

After installing new version when I try to open Spotify, it crashes as soon as I click icon on desktop.

I saw other forum topics about this problem, and any solution haven't worked. I tried clean installation, logging out before updating, deleting program's cache, disabling hardware acceleration and none of this worked.

If I want to use Spotify, I must downgrade to previous version. But after closing application and launching it again, it updates and problem still occurs.

Is there anyone who got this issue too?

 

Edit:

Crash don't create any crash dump file, and windows says problem is caused by kernelbase.dll

 

 
 
 
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Re: Spotify won't start after latest update(Windows)

Omega_Pup
Newbie

Hey, I was having this same problem. I'd have to uninstall spotify and re-install and older version, but when i restarted my PC, it would update spotify and it would break again :p I was hoever, able to fix it by changing its compatability settings :D This might work for you, but I'm not making any garuntees. (I'm on Windows 7 by the way)

1) Navigate to spotify.exe, or the spotify.exe shortcut.
2) Right click the icon and navigate to the "Properties" option. (should be near the bottom of the pop-up)
3) Click "Properties" and navigate to the "Compatability" tab on the top of the pop-up.
4) Click "Compatability" and navigate to the "Compatability Mode" section. 

5) Check "Run this program in compatability mode for:" and select your OS. (Mine was Windows 7, I'm not entirely sure how this would work if you're using Windows 8 or otherwise)
6) Navigate to the "Privelage Level" section and check "Run this program as an administrator"
7) Click "Apply" and "Okay"

8) Try starting up spotify again. (Hopefully it will start up with the new update!)

 

I'm not sure WHY this works, but it did for me.

Hope this helps!

View solution in original post

19 Replies

Re: Spotify won't start after latest update(Windows)

MattSuda
Community Legend

Have you already tried a clean install?

 

Try a complete reinstall:

 

  1. Uninstall Spotify: Start > Control Panel > Programs / Uninstall a Program > Spotify
  2. Find your AppData folder and delete all Spotify data. 
    Start, run, type: %appdata% and hit enter
    You probably see 4 folders; enter each and see if they contain a folder called Spotify. Delete the entire Spotify folder.
  3. Restart your computer at this point.
  4. Reinstall Spotify (download)

Re: Spotify won't start after latest update(Windows)

BlayeeR
Casual Listener

When I do a clean installation it installs version 0.9.15.27.g87efe634 and it works fine. But when I update to 1.0.1.1060 it crashes again, so problem isn't solved.

 

Re: Spotify won't start after latest update(Windows)

icebreaker1588
Casual Listener

Yup I have this problem too. I can't seem to fix it. I've tried the same stuff as you :(

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Solution!

Re: Spotify won't start after latest update(Windows)

Omega_Pup
Newbie

Hey, I was having this same problem. I'd have to uninstall spotify and re-install and older version, but when i restarted my PC, it would update spotify and it would break again :p I was hoever, able to fix it by changing its compatability settings :D This might work for you, but I'm not making any garuntees. (I'm on Windows 7 by the way)

1) Navigate to spotify.exe, or the spotify.exe shortcut.
2) Right click the icon and navigate to the "Properties" option. (should be near the bottom of the pop-up)
3) Click "Properties" and navigate to the "Compatability" tab on the top of the pop-up.
4) Click "Compatability" and navigate to the "Compatability Mode" section. 

5) Check "Run this program in compatability mode for:" and select your OS. (Mine was Windows 7, I'm not entirely sure how this would work if you're using Windows 8 or otherwise)
6) Navigate to the "Privelage Level" section and check "Run this program as an administrator"
7) Click "Apply" and "Okay"

8) Try starting up spotify again. (Hopefully it will start up with the new update!)

 

I'm not sure WHY this works, but it did for me.

Hope this helps!

View solution in original post

Re: Spotify won't start after latest update(Windows)

racu
Casual Listener

Youre my hero. Thx!!!

Re: Spotify won't start after latest update(Windows)

BlayeeR
Casual Listener

Problem solved, thanks for your help :)

 

Re: Spotify won't start after latest update(Windows)

Corrisoner
Newbie

Thank you sir!

Re: Spotify won't start after latest update(Windows)

Naotix
Regular

@Omega_Pup Thanks so much! 

Re: Spotify won't start after latest update(Windows)

preylol
Newbie
omg i had this problem for so long now and you finally fixed it for me

i love you stranger
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