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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

89092 Views

40 replies

68 likes

  • 89092 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

vtudor22

Regular

833675 Views

530 replies

64 likes

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  • 530 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

paytonfrost

Newbie

32787 Views

33 replies

7 likes

  • 32787 Views
  • 33 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3811 Views

0 replies

4 likes

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  • 0 replies
  • 4 likes

search button

hi everyone, Im premium user and using spotify desktop on windows platform. Search button is not working can't find any song albums etc. How can i fix this problem?

Casual Listener

hi everyone,   Im premium user and using spotify desktop on windows platform. Search button is not working can't find any song albums etc. How can i fix this problem?

kidspoint

Casual Listener

743 Views

2 replies

0 likes

Windows
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  • 2 replies
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I have to re-download my playlist everytime I open Spotify on PC

Hi, I have a problem with my spotify on PC. Because everytime I open the app I have to redownload all the playlist that I have downloaded before. Is this a bug or I have to reinstall my spotify? I am using Windows 8 by the way. I hope there is a solu...

Newbie

Hi, I have a problem with my spotify on PC. Because everytime I open the app I have to redownload all the playlist that I have downloaded before. Is this a bug or I have to reinstall my spotify? I am...

450 Views

0 replies

0 likes

Windows
  • 450 Views
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Spoitfy wont lanuch due to missing dsound.dll

I had problems with my dsound.dll for some reason. every time I started Spotify (and any other program that used dsound.dll) it would come up with an error message saying that "dsound.dll is not designed to run on windows or contains an error" etc., ...

Casual Listener

I had problems with my dsound.dll for some reason. every time I started Spotify (and any other program that used dsound.dll) it would come up with an error message saying that "dsound.dll is not desi...

IguanaSetup

Community Legend

3397 Views

3 replies

0 likes

Windows
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  • 3 replies
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"Song Not Downloaded"

Every time I try to sync songs from my pc to iPod touch, it says "Song Not Downloaded: If you own the song, you can sync it from your computer."I do own the song, but it won't allow me to sync it from the computer.I've tried deleting and re-installin...

Casual Listener

Every time I try to sync songs from my pc to iPod touch, it says "Song Not Downloaded: If you own the song, you can sync it from your computer." I do own the song, but it won't allow me to sync it f...

kavenieza

Music Fan

4623 Views

1 replies

2 likes

Windows
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  • 1 replies
  • 2 likes

Solved!! Sharing songs

Dear Spotify,Is it possible to share saved songs as a public playlists with other users?

Regular

Dear Spotify, Is it possible to share saved songs as a public playlists with other users? 

kavenieza

Music Fan

6744 Views

1 replies

0 likes

Web Player
Windows
  • 6744 Views
  • 1 replies
  • 0 likes

Slow download

Hi, i have a galxy j7 and when i download playlists it takes a lot, a playlist of 30 songs takes like 7 hours, my internet is of 50 mb, the last week was good but now no, pls help

Newbie

Hi, i have a galxy j7 and when i download playlists it takes a lot, a playlist of 30 songs takes like 7 hours, my internet is of 50 mb, the last week was good but now no, pls help

701 Views

0 replies

0 likes

Windows
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Error on opening and when trying to uninstall

"Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL' Anyoine else expeiencing this? I can't run or even uninstall with out this showing up.

Newbie

"Cannot find 'API-MS-WIN-CORE-PROCESSTHREADS-L1-1-2.DLL'   Anyoine else expeiencing this?  I can't run or even uninstall with out this showing up.

pfenske

Regular

1546 Views

2 replies

0 likes

Windows
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  • 2 replies
  • 0 likes

Solved!! Installer download not working

I go here to download spotify for Windows, but the file cannot be found on server: https://www.spotify.com/se/download/windows/ Tried different browsers

Gig Goer

I go here to download spotify for Windows, but the file cannot be found on server: https://www.spotify.com/se/download/windows/ Tried different browsers

cathykellogg4

Newbie

22985 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Spotify Not Responding

Hi there,Spotify hasn't been working for me for over a week now. Whenever I try to start it, it opens but I get that spinning ring (or sometimes just a blank screen) and it just never goes beyond that stage (I have left it for up to an hour). To be c...

Casual Listener

Hi there, Spotify hasn't been working for me for over a week now. Whenever I try to start it, it opens but I get that spinning ring (or sometimes just a blank screen) and it just never goes beyond t...

410 Views

0 replies

0 likes

Windows
  • 410 Views
  • 0 replies
  • 0 likes

No Radio feature on Desktop player

Hi,As outlined here : https://support.spotify.com/us/using_spotify/features/spotify-radio/There is no 'radio' menu on my desktop app, and when I right click a Song/Album/Artist/Playlist, there is no option to go to radio.I see the opion in the web pl...

Regular

Hi, As outlined here :  https://support.spotify.com/us/using_spotify/features/spotify-radio/ There is no 'radio' menu on my desktop app, and when I right click a Song/Album/...

406 Views

0 replies

2 likes

Windows
  • 406 Views
  • 0 replies
  • 2 likes

Can't login to deaktop app via email and facebook

Hi everyone So I recently got Spotify Premium (The $1 for 3 months deal) and whenever I try and log into the desktop app through email and facebook, it does nothing. No notifications or popups, it just either does nothing or just freezes. The android...

Newbie

Hi everyone   So I recently got Spotify Premium (The $1 for 3 months deal) and whenever I try and log into the desktop app through email and facebook, it does nothing. No notifications or popu...

385 Views

0 replies

0 likes

  • 385 Views
  • 0 replies
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No audio after prolonged pause

I'm using a Windows 10 laptop and when I leave a song paused for a minute or two, when I press play there is no audio. Not muted, I can toggle volume controls, but it's just dead silence. Help?

Newbie

I'm using a Windows 10 laptop and when I leave a song paused for a minute or two, when I press play there is no audio. Not muted, I can toggle volume controls, but it's just dead silence. Help?

350 Views

0 replies

0 likes

  • 350 Views
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Spotify doesnt look for audio devices.

I have some Turtle beach headphones and when I play path of exile, it restarts my headphones (really annoying). The game recovers and just picks a random device which is usually the wrong one (again annoying). I can just disable that device and its f...

Newbie

I have some Turtle beach headphones and when I play path of exile, it restarts my headphones (really annoying). The game recovers and just picks a random device which is usually the wrong one (again ...

1231 Views

0 replies

0 likes

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Unavailable Songs

I'm new to Spotify. As I was looking for songs for my first playlist, I came across one I'd been searching for that was listed with gray instead of white text. When I added it to my playlist, it didn't show up, but if I try to add it again, it says t...

Regular

I'm new to Spotify. As I was looking for songs for my first playlist, I came across one I'd been searching for that was listed with gray instead of white text. When I added it to my playlist, it didn...

631 Views

0 replies

1 likes

  • 631 Views
  • 0 replies
  • 1 likes

Getting message "can't play the current song" when I trfy to play any song

Hi, each time I try to play a song, i get a blue bar across the top of the screen telling me can't play the current song. I have re-installed Spotify and reset everything but still have the problem. This happens a lot lately.

Newbie

Hi, each time I try to play a song, i get a blue bar across the top of the screen telling me can't play the current song.  I have re-installed Spotify and reset everything but still have the pro...

485 Views

0 replies

1 likes

Windows
  • 485 Views
  • 0 replies
  • 1 likes

Superuser Contribution No offline switch for saved songs in Windows 10

Hello, just like the title says I have no offline switch to download my saved songs like I have on my iPhone. Is it normal that the PC client can only download playlists and not saved songs like the mobile version? Thank you.

Visitor

Hello, just like the title says I have no offline switch to download my saved songs like I have on my iPhone. Is it normal that the PC client can only download playlists and not saved songs like the ...

DJ_Minx

Newbie

4583 Views

3 replies

0 likes

Windows
  • 4583 Views
  • 3 replies
  • 0 likes

Windows 10 App won't uninstall

I'm trying to change over to the Desktop App, but the WinStore App will NOT uninstall no matter how many times I've clicked Uninstall.

Regular

I'm trying to change over to the Desktop App, but the WinStore App will NOT uninstall no matter how many times I've clicked Uninstall.

IguanaSetup

Community Legend

1120 Views

1 replies

0 likes

Windows
  • 1120 Views
  • 1 replies
  • 0 likes

Solved!! Request to reinstall

cannot run it today. and pop up the window ask me to reinstall the program, but it doesnt work...

Newbie

cannot run it today. and pop up the window ask me to reinstall the program, but it doesnt work...

IguanaSetup

Community Legend

674 Views

1 replies

0 likes

  • 674 Views
  • 1 replies
  • 0 likes

Can't right click currently playing song or add to playlist

Title. I have several playlist that divide my music based on genre, category, etc. For some reason I can't right click the currently playing song in Play Queue or add that song to any of my playlists. I have to manually look it up in browse or a play...

Newbie

Title. I have several playlist that divide my music based on genre, category, etc. For some reason I can't right click the currently playing song in Play Queue or add that song to any of my playlists...

travismm

Regular

3745 Views

9 replies

6 likes

Windows
  • 3745 Views
  • 9 replies
  • 6 likes

Solved!! Local files not playing at all

Since a few weeks ago my local files haven't been working at all (.mp3-files) if play the files with another player they work but when I add them to spotify playlist, nothing at all happens when i click on it. It doesn't show any error nor even tryin...

Casual Listener

Since a few weeks ago my local files haven't been working at all (.mp3-files) if play the files with another player they work but when I add them to spotify playlist, nothing at all happens when i cl...

killing62

Music Fan

26773 Views

27 replies

1 likes

  • 26773 Views
  • 27 replies
  • 1 likes