Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1698 Views

0 replies

2 likes

  • 1698 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145780 Views

83 replies

27 likes

  • 145780 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130754 Views

294 replies

22 likes

  • 130754 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10991 Views

1 replies

6 likes

  • 10991 Views
  • 1 replies
  • 6 likes

Solved!! Discover Weekly gone?

Where have Discover Weekly playlist gone on Windows client (1.0.64.399.g4637b02a)? I don't see it in discover page. However it is still in Android client.

Casual Listener

Where have Discover Weekly playlist gone on Windows client (1.0.64.399.g4637b02a)? I don't see it in discover page. However it is still in Android client.

MauriceMV

Spotify Star

702 Views

3 replies

0 likes

Windows
  • 702 Views
  • 3 replies
  • 0 likes

Win10 Media Overlay gone?

Reinstalled windows yesterday, before the reinstall the current track would show in the to left of the screen when using the media keys on my keyboard. After the reinstall this no longer shows. I also do not have an option related to this within Spot...

Newbie

Reinstalled windows yesterday, before the reinstall the current track would show in the to left of the screen when using the media keys on my keyboard. After the reinstall this no longer shows. I als...

Sebasty

Community Legend

592 Views

1 replies

0 likes

Windows
  • 592 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shuffle Probability

Spotify Shuffle is neither a shuffle nor a randomizer.Like carlcanyon explains in his post on the matter, a randomizer picks out of a set list, giving each item the same probability every time, and does not discriminate based on any facts/statistics....

Newbie

Spotify Shuffle is neither a shuffle nor a randomizer. Like carlcanyon explains in his post on the matter, a randomizer picks out of a set list, giving each item the same probability every time, and...

clemmok

Casual Listener

4485 Views

3 replies

7 likes

Windows
  • 4485 Views
  • 3 replies
  • 7 likes

Local Files - Some add, some don't?

Anyone know the specifics of why a local Song will or will not add to your library? When you add a local file on the Windows desktop, I see them in the "local files" section. On the right, with the .... drop down, some have "Add to your library" and ...

Newbie

Anyone know the specifics of why a local Song will or will not add to your library?   When you add a local file on the Windows desktop, I see them in the "local files" section. ...

right1999

Regular

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Cuelgue del equipo con Windows 10

Cada vez es más habitual que se me cuelgue el PC cuando solo está funcionando Spotify. ¿Se puede saber como solucionarlo? ¿O simplemente suspendo mi suscripción?

Casual Listener

Cada vez es más habitual que se me cuelgue el PC cuando solo está funcionando Spotify. ¿Se puede saber como solucionarlo? ¿O simplemente suspendo mi suscripción?

334 Views

0 replies

0 likes

Windows
  • 334 Views
  • 0 replies
  • 0 likes

Spotify slow and slows down other Programs

I use Windows 8.1 and I have enough RAM and space on my hard-drive. Still Spotify runs very slow, the longer I use it, the slower it gets. It sometimes takes minutes until a search is done.Additionally it slows down other programs and apps too.What c...

Newbie

I use Windows 8.1 and I have enough RAM and space on my hard-drive. Still Spotify runs very slow, the longer I use it, the slower it gets. It sometimes takes minutes until a search is done. Addition...

Sebasty

Community Legend

1186 Views

1 replies

1 likes

  • 1186 Views
  • 1 replies
  • 1 likes

Solved!! Sometimes I can't pick a specific song in free spotify ON MY PC. Why?

Is this just a bug or a feature? I can't find a good list of what I am and am not supposed to be able to do on free vs. premium. Anyway, earlier today on the free version it seemed like all the ads stopped for a bit (not because of anything I did, at...

Newbie

Is this just a bug or a feature? I can't find a good list of what I am and am not supposed to be able to do on free vs. premium.   Anyway, earlier today on the free version it seemed like all ...

Sebasty

Community Legend

683 Views

1 replies

0 likes

  • 683 Views
  • 1 replies
  • 0 likes

Prevent duplicates when liking from radio

In my "Liked from Radio" playlist there are some duplicates. Apparently when I thumb-up a song it is added even if already present (perhaps liked from another radio?).Please note that it's the SAME song (identical song link), not two different versio...

Regular

In my "Liked from Radio" playlist there are some duplicates. Apparently when I thumb-up a song it is added even if already present (perhaps liked from another radio?). Please note that it's the SAME...

299 Views

0 replies

1 likes

Windows
  • 299 Views
  • 0 replies
  • 1 likes

Volume is too quiet

My volume seems too quiet, i have moved the volume slider to 40% but the sound thats coming out is only half of that. Any solutions?

Newbie

My volume seems too quiet, i have moved the volume slider to 40% but the sound thats coming out is only half of that. Any solutions?

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

Can't dowload

I can't dowload misic on my pc 

Regular

I can't dowload misic on my pc 

Salva92

Regular

962 Views

8 replies

0 likes

  • 962 Views
  • 8 replies
  • 0 likes

Reinstall Spotify after changing user folder name

My user account name and folder name was changed, so now when I try to uninstall spotify, I get "Windows cannot find "C:\Users\\AppData\Roaming\Spotify\Spotify.exe". Make sure you've typed the name correctly, then try again. Will just deleting the fo...

Newbie

My user account name and folder name was changed, so now when I try to uninstall spotify, I get "Windows cannot find "C:\Users\<Old User Name>\AppData\Roaming\Spotify\Spotify.exe". Make sure yo...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes

Repeat One turn itself off

I like to always have repeat one activated and now for a few weeks everytime i change song, repeat one change to Repeat All and this is the most annoying thing, is this intended and if it is...WHY? It hurt no one, if people dont want repeat one, they...

Casual Listener

I like to always have repeat one activated and now for a few weeks everytime i change song, repeat one change to Repeat All and this is the most annoying thing, is this intended and if it is...WHY? I...

adam664

Casual Listener

553 Views

2 replies

0 likes

Windows
  • 553 Views
  • 2 replies
  • 0 likes

Cant login to my spotify

im on my computer but cannot login

Casual Listener

im on my computer but cannot login

right1999

Regular

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Can't See My Friend Activity Who Aren't My Friends on Facebook

Hey!Starting this noon, I recognized that my Spotify user friends with whom I didn't connect through my Facebook profile dropped from my Friend Activity feed. 2 of those were my close friends and I'd sometimes listen what I see they were listening on...

Newbie

Hey! Starting this noon, I recognized that my Spotify user friends with whom I didn't connect through my Facebook profile dropped from my Friend Activity feed. 2 of those were my close friends and I...

Lolz1231

Music Fan

581 Views

1 replies

3 likes

  • 581 Views
  • 1 replies
  • 3 likes

Spotify Premium

Premium users should be allowed many more features than free users. Who else agrees? Also what is up with the wifi connection problem I cannot listen to to Spotify at school anymore and im sure that it is not blocked.

Gig Goer

Premium users should be allowed many more features than free users. Who else agrees? Also what is up with the wifi connection problem I cannot listen to to Spotify at school anymore and im sure that ...

463 Views

0 replies

0 likes

Windows
  • 463 Views
  • 0 replies
  • 0 likes

How to manage my Local Files

Hello,I don´t like that Spotify has automatically copied all my local files to the Spotify / my library !! ( I didn’t use Spotify for quite a while and with opening it started to copy everything)I found out now that I can enable this by changing the ...

Casual Listener

Hello, I don´t like that Spotify has automatically copied all my local files to the Spotify / my library !!  ( I didn’t use Spotify for quite a while and with opening it started to copy everyt...

user-removed

Not applicable

1002 Views

1 replies

0 likes

Windows
  • 1002 Views
  • 1 replies
  • 0 likes

Solved!! Local files

Hi,I'm currently having some issues with the local files in my desktop version of spotify (Windows). It happens that I had to change the folders in which the songs where, so I made a new connection to the folder in the settings to import the songs. B...

Newbie

Hi, I'm currently having some issues with the local files in my desktop version of spotify (Windows). It happens that I had to change the folders in which the songs where, so I made a new connection...

Sebasty

Community Legend

3369 Views

1 replies

0 likes

  • 3369 Views
  • 1 replies
  • 0 likes

[PC APP] Offline storage folder

Hi,here I am trying to change the folder "offline music" in my W10 app.I try it correctly and it also make subfolders in the "new" folder that I choose, but, after the reboot of Spotify app... it backs to the former folder (%appdata%\Local\etc.)!!! H...

Casual Listener

Hi, here I am trying to change the folder "offline music" in my W10 app. I try it correctly and it also make subfolders in the "new" folder that I choose, but, after the reboot of Spotify app... it...

441 Views

0 replies

0 likes

Windows
  • 441 Views
  • 0 replies
  • 0 likes

Scroll bar in the way when moving mouse cursor to subfolder

I attached a video clip to show what this "bug" looks like. The problem is when I go to a subfolder in a popup list that has so many items that the scroll bar apperas. The scroll bar will be in the way between the list and the subfolder popup and whe...

Newbie

I attached a video clip to show what this "bug" looks like.   The problem is when I go to a subfolder in a popup list that has so many items that the scroll bar apperas. The scroll b...

398 Views

0 replies

0 likes

Windows
  • 398 Views
  • 0 replies
  • 0 likes

Search results decreases or lessen when using the sorting options

So I don't know if anybody else has ran into this issue. I've only ran into it a moment ago myself but it would seem that when using the search bar on Spotify, if you try sorting the results it actually removes some of them. In my case its a lot of t...

Newbie

So I don't know if anybody else has ran into this issue. I've only ran into it a moment ago myself but it would seem that when using the search bar on Spotify, if you try sorting the result...

281 Views

0 replies

0 likes

Windows
  • 281 Views
  • 0 replies
  • 0 likes