Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39233 Views
  • 75 replies
  • 26 likes
  • 39233 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67304 Views
  • 265 replies
  • 21 likes
  • 67304 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4703 Views
  • 1 replies
  • 6 likes
  • 4703 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144691 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144691 Views
  • 0 replies
  • 26 likes

Unable to Remove PlayList

I have a playlist that I cannot seem to remove. I've tried several computers (windows, mac and linux), web browser, and mobile device. Has anyone experienced this issue? If so how did you get rid of it?

  • Newbie
  • I have a playlist that I cannot seem to remove. I've tried several computers (windows, mac and linux), web browser, and mobile device. Has anyone experienced this issue? If so how did you get rid of ...
  • jarredmorley
  • Roadie
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Force Link to open PC App

I have a database I use to track songs we perform. I put links directly to the songs in the database in case I need a reminder of how they go. I recently signed up for Spotify Premium so I want to replace the Youtube link with something that opens th...

  • Regular
  • I have a database I use to track songs we perform.  I put links directly to the songs in the database in case I need a reminder of how they go.  I recently signed up for Spotify Premium so ...
  • 517 Views
  • 0 replies
  • 0 likes
  • 517 Views
  • 0 replies
  • 0 likes

Ads banner to the Browse section take 20% of my CPU power

Hello,I noticed that the new banner ads in the browse section take 20% of my CPU ressources:Spotify usually take less than 1% of my CPU capacity when playing a song, but I noticed that with this ads (the one with the background which change of color ...

  • Newbie
  • Hello, I noticed that the new banner ads in the browse section take 20% of my CPU ressources: Spotify usually take less than 1% of my CPU capacity when playing a song, but I noticed that with this ...
  • 294 Views
  • 0 replies
  • 1 likes
  • Windows
  • 294 Views
  • 0 replies
  • 1 likes

Song Not Available Windows App/ Android

When attempting to play a few different songs by different artists I am getting the message "This song is not available. If you have the file on your computer you can import it." It won't play at all through my android app.However if I go to Spotify ...

  • Visitor
  • When attempting to play a few different songs by different artists I am getting the message "This song is not available. If you have the file on your computer you can import it." It won't play at all...
  • JiMy360
  • Music Fan
  • 542 Views
  • 4 replies
  • 2 likes
  • Windows
  • 542 Views
  • 4 replies
  • 2 likes

Solved!! Spotify won't play "local files" songs!

Hi there! When I want to play files from "local files", some of them won't play. I don't really understand why ?They've been imported from itunes. The bottom bar doesn't show anything and the "point" has disappeared! If any of you got an idea? Cheers...

  • Visitor
  • Hi there!   When I want to play files from "local files", some of them won't play. I don't really understand why ? They've been imported from itunes. The bottom bar doesn't show anything and ...
  • Gabriel_Reis
  • Newbie
  • 177062 Views
  • 86 replies
  • 2 likes
  • 177062 Views
  • 86 replies
  • 2 likes

some artists are not playing on my devices

hello,i have been listening wiz khalifa for a long time, but for a few days i cant listen him. when i click to any song he has, i get an error says that '' this song is not available''. i asked my homemate to try to listen wiz khalifa and he did not ...

  • Newbie
  • hello, i have been listening wiz khalifa for a long time, but for a few days i cant listen him. when i click to any song he has, i get an error says that '' this song is not available''. i asked my&...
  • 329 Views
  • 0 replies
  • 1 likes
  • Windows
  • 329 Views
  • 0 replies
  • 1 likes

Can't hear a specific artist

Hey, I can't hear most songs from Eminem, Spotify says that "This song is not available, If you have the file on your computer you can import it." it is only on my pc I can't hear him, I have tried to uninstall the program, I can hear the same playli...

  • Newbie
  • Hey, I can't hear most songs from Eminem, Spotify says that "This song is not available, If you have the file on your computer you can import it." it is only on my pc I can't hear him, I have tr...
  • 400 Views
  • 0 replies
  • 0 likes
  • Windows
  • 400 Views
  • 0 replies
  • 0 likes

Desktop Player Chromebook

My desktop player looks different from other ones I've seen. Other people have told me that they can see activity from other users they're following, such as the last song they listened to. I want to do this but I can't figure out how, or maybe that ...

  • Newbie
  • My desktop player looks different from other ones I've seen. Other people have told me that they can see activity from other users they're following, such as the last song they listened to. I want to...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Stop Sync of now listening song?!

Hi,Situation:I have a smartphone on which I'm listening to spotify when I'm on the road. At home, I'm listening with my Windows desktop app. At work also with a windows desktop app. Same premium account everywhere... Problem:While working, I listen t...

  • Visitor
  • Hi, Situation: I have a smartphone on which I'm listening to spotify when I'm on the road. At home, I'm listening with my Windows desktop app. At work also with a windows desktop app. Same premium ...
  • IguanaSetup
  • Community Legend
  • 748 Views
  • 2 replies
  • 0 likes
  • 748 Views
  • 2 replies
  • 0 likes

Bad Suns album Language & Perspective not working ONLY in desktop client

The album Language & Perspective by Bad Suns located at spotify:album:54bO9jrn1NExmpg6Afsc2A does not work for me on the native Windows client. I'm told "This song is not available. If you have the file on your computer you can import it." whenever I...

  • Newbie
  • The album Language & Perspective by Bad Suns located at spotify:album:54bO9jrn1NExmpg6Afsc2A does not work for me on the native Windows client. I'm told "This song is not available. If you h...
  • 326 Views
  • 0 replies
  • 0 likes
  • Windows
  • 326 Views
  • 0 replies
  • 0 likes

Solved!! Help! - Some songs won't play.

Hi, I'm getting really frustrated here. For over a week now some songs won't start playing when I click them or when it gets to their turn to be played. Examples: Heinrich Dressel - The black radiant sky Lost years - Breeze Everything's looks as it s...

  • Newbie
  • Hi, I'm getting really frustrated here. For over a week now some songs won't start playing when I click them or when it gets to their turn to be played.   Examples: Heinrich Dressel - Th...
  • Cormpus
  • Newbie
  • 135190 Views
  • 67 replies
  • 18 likes
  • Windows
  • 135190 Views
  • 67 replies
  • 18 likes

Can´t listen to some albuns

Hi guys! I'm having some problems. I cannot listen to some albuns. When I chosse a song it appears a message saying 'This song is not available. It you have the file on your computer you can import it'. This message appears while trying to play albun...

  • Newbie
  • Hi guys!   I'm having some problems. I cannot listen to some albuns. When I chosse a song it appears a message saying 'This song is not available. It you have the file on your computer you can...
  • brunotaurinho
  • Regular
  • 442 Views
  • 1 replies
  • 1 likes
  • 442 Views
  • 1 replies
  • 1 likes

Changing playlist photo doesnt work?

Hi guys, Im currently trying to change or add a picture to a playlist I have on my online account but it wont let me do it? I did this previously like 2 months ago but now its not giving me the option when I right click All I get is "Start Radio" "Co...

  • Newbie
  • Hi guys, Im currently trying to change or add a picture to a playlist I have on my online account but it wont let me do it?   I did this previously like 2 months ago but now its not giving me ...
  • IguanaSetup
  • Community Legend
  • 741 Views
  • 1 replies
  • 0 likes
  • 741 Views
  • 1 replies
  • 0 likes

Deleting (un-following) Playlist not possible

There is a playlist I used to follow but It cant`be loaded on my android phone. Same thing on Dekstop Version (Windows): The Name of the playlist appears but I can not open or stop following the playlist. (I can right-click but nothing happens) When ...

  • Regular
  • There is a playlist I used to follow but It cant`be loaded on my android phone. Same thing on Dekstop Version (Windows): The Name of the playlist appears but I can not open or stop following the play...
  • Sebasty
  • Community Legend
  • 515 Views
  • 7 replies
  • 0 likes
  • Windows
  • 515 Views
  • 7 replies
  • 0 likes

Solved!! Bug when adding songs to a playlist in a folder

The Issue: I can explain it better in a gif like this. Description: It looks like the scrollbar does not maintain the hover event which expands the panel, so the other panel goes away when you mouse over the scrollbar. This happens when you want to a...

  • Casual Listener
  • The Issue: I can explain it better in a gif like this.    Description:  It looks like the scrollbar does not maintain the hover event which expands the panel, so the other ...
  • marcodaz
  • Casual Listener
  • 773 Views
  • 2 replies
  • 0 likes
  • Windows
  • 773 Views
  • 2 replies
  • 0 likes

Really high cpu usage

My Spotify has been using up my CPU resources very much today for some reason that I don't know.

  • Newbie
  • My Spotify has been using up my CPU resources very much today for some reason that I don't know.
  • ivojesus
  • Casual Listener
  • 4903 Views
  • 7 replies
  • 4 likes
  • 4903 Views
  • 7 replies
  • 4 likes

Solved!! Spotify for Windows 10 - UI improvments

I think that Spotify should follow the Windows theme color settings.A good idea could be also to simplify the interface, that has too much info and it is too weight on load.You could also develop the app in UWP to make it lighter and more integrate w...

  • Casual Listener
  • I think that Spotify should follow the Windows theme color settings. A good idea could be also to simplify the interface, that has too much info and it is too weight on load. You could also de...
  • ilitur
  • Casual Listener
  • 822 Views
  • 2 replies
  • 2 likes
  • Windows
  • 822 Views
  • 2 replies
  • 2 likes

Does local files use data?

I use spotify a ton, but im in my holiday house and there is no wifi, so im using my data hotspot so i can use my pc, but i dont know if playing local files while online will use up a costly price of data, or if its just offline! pls help quick!

  • Newbie
  • I use spotify a ton, but im in my holiday house and there is no wifi, so im using my data hotspot so i can use my pc, but i dont know if playing local files while online will use up a costly price of...
  • Bethany_Dawn
  • Community Legend
  • 584 Views
  • 1 replies
  • 0 likes
  • 584 Views
  • 1 replies
  • 0 likes

Available songs not playing

Whenever I try to play a song from Two steps from **bleep**, it won't play. All of the songs and albums aren't greyed out or anything, they should be availible to play, and when I add them into my queue, it just skips them. This is happening across a...

  • Visitor
  • Whenever I try to play a song from Two steps from **bleep**, it won't play. All of the songs and albums aren't greyed out or anything, they should be availible to play, and when I add them into my qu...
  • Michele_T
  • Regular
  • 700 Views
  • 4 replies
  • 0 likes
  • Windows
  • 700 Views
  • 4 replies
  • 0 likes

Solved!! Can I change the main menu?

Hello,This is my first post, so very sorry if im posting in the wrong place. Here is my problem,Everytime I start Spotify it opens to the browse menu. My question is this, can I change it so that it starts on an artist of my choices main page?

  • Casual Listener
  • Hello, This is my first post, so very sorry if im posting in the wrong place.    Here is my problem, Everytime I start Spotify it opens to the browse menu. My question is this, can...
  • Gatsby2017
  • Casual Listener
  • 2368 Views
  • 3 replies
  • 1 likes
  • 2368 Views
  • 3 replies
  • 1 likes