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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

81132 Views

40 replies

68 likes

  • 81132 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

yfh

Visitor

776433 Views

503 replies

64 likes

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  • 503 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

EliJonny

Visitor

18154 Views

19 replies

5 likes

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  • 19 replies
  • 5 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2800 Views

0 replies

4 likes

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No Radio feature on Desktop player

Hi,As outlined here : https://support.spotify.com/us/using_spotify/features/spotify-radio/There is no 'radio' menu on my desktop app, and when I right click a Song/Album/Artist/Playlist, there is no option to go to radio.I see the opion in the web pl...

Regular

Hi, As outlined here :  https://support.spotify.com/us/using_spotify/features/spotify-radio/ There is no 'radio' menu on my desktop app, and when I right click a Song/Album/...

392 Views

0 replies

2 likes

Windows
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Can't login to deaktop app via email and facebook

Hi everyone So I recently got Spotify Premium (The $1 for 3 months deal) and whenever I try and log into the desktop app through email and facebook, it does nothing. No notifications or popups, it just either does nothing or just freezes. The android...

Newbie

Hi everyone   So I recently got Spotify Premium (The $1 for 3 months deal) and whenever I try and log into the desktop app through email and facebook, it does nothing. No notifications or popu...

372 Views

0 replies

0 likes

  • 372 Views
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No audio after prolonged pause

I'm using a Windows 10 laptop and when I leave a song paused for a minute or two, when I press play there is no audio. Not muted, I can toggle volume controls, but it's just dead silence. Help?

Newbie

I'm using a Windows 10 laptop and when I leave a song paused for a minute or two, when I press play there is no audio. Not muted, I can toggle volume controls, but it's just dead silence. Help?

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
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Spotify doesnt look for audio devices.

I have some Turtle beach headphones and when I play path of exile, it restarts my headphones (really annoying). The game recovers and just picks a random device which is usually the wrong one (again annoying). I can just disable that device and its f...

Newbie

I have some Turtle beach headphones and when I play path of exile, it restarts my headphones (really annoying). The game recovers and just picks a random device which is usually the wrong one (again ...

1217 Views

0 replies

0 likes

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Unavailable Songs

I'm new to Spotify. As I was looking for songs for my first playlist, I came across one I'd been searching for that was listed with gray instead of white text. When I added it to my playlist, it didn't show up, but if I try to add it again, it says t...

Regular

I'm new to Spotify. As I was looking for songs for my first playlist, I came across one I'd been searching for that was listed with gray instead of white text. When I added it to my playlist, it didn...

617 Views

0 replies

1 likes

  • 617 Views
  • 0 replies
  • 1 likes

Getting message "can't play the current song" when I trfy to play any song

Hi, each time I try to play a song, i get a blue bar across the top of the screen telling me can't play the current song. I have re-installed Spotify and reset everything but still have the problem. This happens a lot lately.

Newbie

Hi, each time I try to play a song, i get a blue bar across the top of the screen telling me can't play the current song.  I have re-installed Spotify and reset everything but still have the pro...

474 Views

0 replies

1 likes

Windows
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  • 1 likes

Superuser Contribution No offline switch for saved songs in Windows 10

Hello, just like the title says I have no offline switch to download my saved songs like I have on my iPhone. Is it normal that the PC client can only download playlists and not saved songs like the mobile version? Thank you.

Visitor

Hello, just like the title says I have no offline switch to download my saved songs like I have on my iPhone. Is it normal that the PC client can only download playlists and not saved songs like the ...

DJ_Minx

Newbie

4553 Views

3 replies

0 likes

Windows
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  • 3 replies
  • 0 likes

Windows 10 App won't uninstall

I'm trying to change over to the Desktop App, but the WinStore App will NOT uninstall no matter how many times I've clicked Uninstall.

Regular

I'm trying to change over to the Desktop App, but the WinStore App will NOT uninstall no matter how many times I've clicked Uninstall.

IguanaSetup

Community Legend

1096 Views

1 replies

0 likes

Windows
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  • 1 replies
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Solved!! Request to reinstall

cannot run it today. and pop up the window ask me to reinstall the program, but it doesnt work...

Newbie

cannot run it today. and pop up the window ask me to reinstall the program, but it doesnt work...

IguanaSetup

Community Legend

644 Views

1 replies

0 likes

  • 644 Views
  • 1 replies
  • 0 likes

Can't right click currently playing song or add to playlist

Title. I have several playlist that divide my music based on genre, category, etc. For some reason I can't right click the currently playing song in Play Queue or add that song to any of my playlists. I have to manually look it up in browse or a play...

Newbie

Title. I have several playlist that divide my music based on genre, category, etc. For some reason I can't right click the currently playing song in Play Queue or add that song to any of my playlists...

travismm

Regular

3609 Views

9 replies

6 likes

Windows
  • 3609 Views
  • 9 replies
  • 6 likes

Solved!! Local files not playing at all

Since a few weeks ago my local files haven't been working at all (.mp3-files) if play the files with another player they work but when I add them to spotify playlist, nothing at all happens when i click on it. It doesn't show any error nor even tryin...

Casual Listener

Since a few weeks ago my local files haven't been working at all (.mp3-files) if play the files with another player they work but when I add them to spotify playlist, nothing at all happens when i cl...

killing62

Music Fan

26386 Views

27 replies

1 likes

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  • 27 replies
  • 1 likes

Spotify Won't Open

I have Spotify downloaded on my Windows HP work computer and the app has opened and worked just fine until today, when I recieved the below message pop-up box on my screen (image also attached): Cannot find 'api-ms-win-core-processthreads-I1-1-2.dII'...

Newbie

I have Spotify downloaded on my Windows HP work computer and the app has opened and worked just fine until today, when I recieved the below message pop-up box on my screen (image also attached): &nb...

Sebasty

Community Legend

935 Views

1 replies

0 likes

Windows
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  • 1 replies
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saved albums dissapeared

hi ; I'm using premium windows desktop app. My all saved albums section dissapeared. It's not nice. can you help me pls? I have tried all the solutions that this site suggested. thank you.

Casual Listener

hi ;  I'm using premium windows desktop app. My all saved albums section dissapeared. It's not nice. can you help me pls?  I have tried all the solutions that this site suggested. thank...

319 Views

0 replies

0 likes

Windows
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  • 0 replies
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Why do Spotify recommend me Finish songs when i live in Sweden??

The spotify mathcing system are adding tons of Finish songs to my matching discover section. Around 40% of all my songs "recomended" by Spotify are some odd finish songs. And i dont even know the Finish language, nor do i live there (i live in Sweden...

Visitor

The spotify mathcing system are adding tons of Finish songs to my matching discover section. Around 40% of all my songs "recomended" by Spotify are some odd finish songs. And i dont even know th...

367 Views

0 replies

0 likes

Windows
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Solved!! The interface mass

Once I minimized the window and bring it back my window looks like the attached file.

Newbie

Once I minimized the window and bring it back my window looks like the attached file.

IguanaSetup

Community Legend

772 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify app for Windows 10 - Popping / Crackling

I'm getting popping / crackling on my Lenovo Carbon X1 laptop. Wired earbuds. Have tried re-installing Spotify, updating drivers, turning off firewalls. Still getting popping / crackling, UGH!!!!!

Casual Listener

I'm getting popping / crackling on my Lenovo Carbon X1 laptop.   Wired earbuds.   Have tried re-installing Spotify, updating drivers, turning off firewalls.   Still gett...

FadedSmile

Casual Listener

4577 Views

6 replies

3 likes

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  • 6 replies
  • 3 likes

My Local mp3 files wont play on Spotify

My local mp3 files wont play, they show up the local files with artwork and everything but they wont play, and when i click on it spotify says "This song is not available. If you can the file on your computer you can import it." But ive already done ...

Newbie

My local mp3 files wont play, they show up the local files with artwork and everything but they wont play, and when i click on it spotify says "This song is not available. If you can the file on your...

623 Views

0 replies

0 likes

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  • 0 replies
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Solved!! Spotify plays whats its wants....

Hi, I have premium account for few days.Today when I start Spotify music I played was stopped after few to 30 seconds and Spotify starts play some music that I never heard before....I tried to restart computer/router -> doesn't helpTried to reinstall...

Casual Listener

Hi,   I have premium account for few days. Today when I start Spotify music I played was stopped after few to 30 seconds and Spotify starts play some music that I never heard before.... I tr...

poziom79

Casual Listener

948 Views

2 replies

0 likes

Windows
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  • 2 replies
  • 0 likes

Solved!! Problem playlist

Hi everybody, I have a problem with a playlist that I joined. From yesterday I can't add/delete songs anymore and I can't even see who added a song, on every device.. How can I solve this?

Casual Listener

Hi everybody, I have a problem with a playlist that I joined. From yesterday I can't  add/delete songs anymore and I can't even see who added a song, on every device.. How can I solve this?

Luke

Community Legend

802 Views

1 replies

0 likes

Web Player
Windows
  • 802 Views
  • 1 replies
  • 0 likes

Purchased music on iTunes - not all songs appear in Local Files on desktop or iPhone

Hello,I purchased some music on iTunes that isn't available in Spotify and I want to import the music to Spotify. I have the Local Files turned on for iTunes. Some of the songs will play in Spotify, but a hanful are greyed out. I can play them on my ...

Newbie

Hello, I purchased some music on iTunes that isn't available in Spotify and I want to import the music to Spotify. I have the Local Files turned on for iTunes. Some of the songs will play in Spotify...

506 Views

0 replies

0 likes

Windows
  • 506 Views
  • 0 replies
  • 0 likes