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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

84251 Views

40 replies

68 likes

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  • 40 replies
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Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

798903 Views

505 replies

64 likes

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Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

ethan989

Visitor

24662 Views

26 replies

7 likes

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  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3107 Views

0 replies

4 likes

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Spotify launches but will not play selection and refreshes page

After launching I do a search and click on my selection. The screen then refreshes back to the opening screen. Spotify will not play any selection. Windows 10 app.

Newbie

After launching I do a search and click on my selection.  The screen then refreshes back to the opening screen.  Spotify will not play any selection.  Windows 10 app.

321 Views

0 replies

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Spotify High quality problem

Spotify keeps going offline after 40 seconds when I turn on high quality.Tried unistalling like 5 times, windows store app, app from spotify site, web player everything is the same.Tried changing proxies, result is the same.Allowed every inbound/outb...

Newbie

Spotify keeps going offline after 40 seconds when I turn on high quality. Tried unistalling like 5 times, windows store app, app from spotify site, web player everything is the same. Tried changing...

348 Views

0 replies

0 likes

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No download button in ''songs'' tab

So, as of recently my internet started having issues. Couldn't fix it that day so just let it be.I was trying to play some of my offline music and noticed tat my entire ''songs'' tab was unavailable, and that there was no download switch to be found....

Newbie

So, as of recently my internet started having issues. Couldn't fix it that day so just let it be. I was trying to play some of my offline music and noticed tat my entire ''songs'' tab was unavailabl...

914 Views

0 replies

2 likes

Windows
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Queue keeps disappearing & other annoyances

Spotify seems to get worse with every release. On a Windows XP machine, I still use an old version - no problems, and it's more user-friendly. Every time Spotify updates on my Windows 10 machine, I Iose my whole queue. You used to be able to select a...

Music Fan

Spotify seems to get worse with every release. On a Windows XP machine, I still use an old version - no problems, and it's more user-friendly.   Every time Spotify updates on my Windows 10 mac...

Simplesimonq

Newbie

5350 Views

8 replies

7 likes

Windows
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  • 8 replies
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cannot find "api-ms-win-core-processthreads-|1-1-2.dll". Please re-install this application

Ja baixei a dll, coloquei na pasta systen 32, mas ainda assim ele n corrige, eu apaguei e instalei, funcionou... mas sempre volta a ter o problema, faz 4 dias que eu apago e instalo o spotifyhelp ;-;

Newbie

Ja baixei a dll, coloquei na pasta systen 32, mas ainda assim ele n corrige, eu apaguei e instalei, funcionou... mas sempre volta a ter o problema, faz 4 dias que eu apago e instalo o spotify help ;...

838 Views

0 replies

2 likes

Windows
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Solved!! Can't Skip to next song

I am running spotify on Windows 10 and have Premium. I have a play list but can't skip to next song. When I click next it stops the song. When I click play it restarts the same song. I can only use the mouse and slide track to the end of the song and...

Casual Listener

I am running spotify on Windows 10 and have Premium.    I have a play list but can't skip to next song.  When I click next it stops the song.  When I click play it restarts the ...

Nico

Community Legend

10474 Views

3 replies

0 likes

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Solved!! Collaborative Playlist

Hi. I've searched a lot without finding any answer. I was asking my self why my collaborative playlist can't be seen as my other public playlist. I mean, why can't I have a playlist with my friend that everyone can see without having the permission t...

Roadie

Hi. I've searched a lot without finding any answer. I was asking my self why my collaborative playlist can't be seen as my other public playlist.    I mean, why can't I have a playlist wi...

TheBrickSlayer

Roadie

1418 Views

6 replies

0 likes

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Solved!! Spotify keeps freezing up my entire computer

Spotify keeps freezing up my entire computer when I open or close it. A complete lock down, even the cursor wouldn't move. I'm forced to hold down the power button or sometimes a bluescreen would appear and my computer will restart. Nothing else on m...

Regular

Spotify keeps freezing up my entire computer when I open or close it. A complete lock down, even the cursor wouldn't move. I'm forced to hold down the power button or sometimes a bluescreen would app...

IguanaSetup

Community Legend

23213 Views

5 replies

4 likes

Windows
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  • 5 replies
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Change order of tracks in a playlist

Can't change the order of tracks, by dragging and dropping, in some playlists. Is this a Premium feature? Thanks. DerekLazard

Newbie

Can't change the order of tracks, by dragging and dropping, in some playlists.  Is this a Premium feature?   Thanks.   DerekLazard

444 Views

0 replies

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[Desktop] Equalizer for the Desktop Version

I have been using (and loving) Spotify since 2015. I have a Premium account. I use my desktop and have the app. Yesterday all was well. Today I received the following message when I tried to open the app " Cannot find 'api-ms-win-core-processthread- ...

Newbie

I have been using (and loving) Spotify since 2015. I have a Premium account.  I use my desktop and have the app.  Yesterday all was well.  Today I received the following message when I...

419 Views

0 replies

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Solved!! [Windows] Wrong song being shown

So, this bug has been happening with me for a while.As you can see in the .pgn annexed in this thread,even though I chose a certain song to be played (Holding onto Gravity) the "currently playing" box is just freezed in a random song I listened to pr...

Regular

So, this bug has been happening with me for a while. As you can see in the .pgn annexed in this thread,even though I chose a certain song to be played (Holding onto Gravity) the "currently play...

MichelRa

Music Fan

4030 Views

6 replies

2 likes

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Superuser Contribution Wrong song name and artist after ad

After an ad ends, the artist is still "spotify" and the name of the song is the last song played before the ad, even though the songs continue to play one after the other. Whatever the song, song name and artist stays the same. I failed to find any s...

Casual Listener

After an ad ends, the artist is still "spotify" and the name of the song is the last song played before the ad, even though the songs continue to play one after the other. Whatever the song, song nam...

MichelRa

Music Fan

2232 Views

9 replies

1 likes

Windows
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Spotify keeps installing!

Every time I start up Spotify, I get the main screen, which shuts off and then it says it's 'installing Spotify'. It only takes tiime and annoys the living daylights out of me! Can this be solved?

Gig Goer

Every time I start up Spotify, I get the main screen, which shuts off and then it says it's 'installing Spotify'. It only takes tiime and annoys the living daylights out of me! Can this be solved?

kelvin1950

Casual Listener

36398 Views

28 replies

7 likes

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Missing Song Info in Daily Mix

Sometimes song information is missing from my daily mix. A restart and reinstall of spotify have not fixed the issue. Good luck. Cheers.

Newbie

Sometimes song information is missing from my daily mix. A restart and reinstall of spotify have not fixed the issue. Good luck. Cheers.

Tom

Community Legend

534 Views

1 replies

0 likes

Windows
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Ad Length Bug

When I was listening to Spotify, one of the ads length bar said a very large amount of time 4271:00. This was not the actual length of the ad (it was a 30 second ad). This is minor and doesn't affect much, but I just thought you should be informed. P...

Newbie

When I was listening to Spotify, one of the ads length bar said a very large amount of time 4271:00. This was not the actual length of the ad (it was a 30 second ad). This is minor and doesn't affect...

434 Views

0 replies

0 likes

Windows
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Spotify spontaneously starts playing

Starting a few months ago if I had Spotify paused in the background of my PC, it would randomly start playing. This was pretty annoying but I learned to just close out of Spotify when I wasn't listening. The other day, however, I got an Amazon Echo a...

Newbie

Starting a few months ago if I had Spotify paused in the background of my PC, it would randomly start playing. This was pretty annoying but I learned to just close out of Spotify when I was...

justinhca

Newbie

1816 Views

2 replies

3 likes

Windows
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Resolved!

Since yesterday, my search is not working, nothing i write appears. On me cell phone or on the site search spotify works normally, any help?

Newbie

Since yesterday, my search is not working, nothing i write appears. On me cell phone or on the site search spotify works normally, any help?

427 Views

0 replies

0 likes

Windows
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search button

hi everyone, Im premium user and using spotify desktop on windows platform. Search button is not working can't find any song albums etc. How can i fix this problem?

Casual Listener

hi everyone,   Im premium user and using spotify desktop on windows platform. Search button is not working can't find any song albums etc. How can i fix this problem?

kidspoint

Casual Listener

723 Views

2 replies

0 likes

Windows
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I have to re-download my playlist everytime I open Spotify on PC

Hi, I have a problem with my spotify on PC. Because everytime I open the app I have to redownload all the playlist that I have downloaded before. Is this a bug or I have to reinstall my spotify? I am using Windows 8 by the way. I hope there is a solu...

Newbie

Hi, I have a problem with my spotify on PC. Because everytime I open the app I have to redownload all the playlist that I have downloaded before. Is this a bug or I have to reinstall my spotify? I am...

440 Views

0 replies

0 likes

Windows
  • 440 Views
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