Spotify won't work in windows 10

[11152788597]

Hey,

My spotify doesn't work in desktop. I couldn't even download it before but after reading, I managed to install it  by running my PC in safe mode, but now I cannot connect to spotify. When I say connect with facebook, it never does and stays in a white screen while doing literally nothing.

Has anyone experienced that before?

[Nico]

Hey @11152788597! Welcome to the Spotify Community. ^^

That doesn't sound quite right.

Please let me know the following details:

1. Exact Device  (e.g. MacBook Air)

2. Exact operating system  (e.g. Windows )

3. Spotify app version installed (1.0.2)

4. Are you receiving any Error messages at all?

Thanks! ^^

Peace

[11152788597]

1. Exact Device is  Lenovo Legion Y520-15IKBN

2. Exact OS is Windows 10

3. I think it's the latest version but I'm not sure how to look.

4. I used to get error code 13 but now not any error. When I say connect with facebook it pops up and stays on a white screen.

[Nico]

@11152788597

I've escalated your issue to the support.

I'll reply on this thread with help soon. ^^

Peace

[Nico]

@11152788597

Are you using anti-virus software/firewalls or a work device that might interfere with Spotify?

Thanks! ^^

Peace

[11152788597]

I use firewalls but it's still the same when I disable them.

[Nico]

@11152788597

Sorry, for the long waiting period.

Could you please take a screenshot of the issue? To help us narrow the issue down.

Thanks! ^^

Peace

[Nico]

Hey @11152788597!

Are you still having problems?

Peace