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Hi there,
I'm using a HP Pavilion dv6 Notebook, X86, W7. A few days ago I updated my Spoitfy version to 1.0.42.151.g19de0aa6. Everything was fine until tonight. I can't play a single song any more. All I get is an error message saying: "This song is not available. If you have the file on your computer you can import it." Everything's fine with my internet connection, I haven't made any changes to the app settings or the PC itself etc.
I googeled the problem and changed the application back to an older version but the problem persists.
Please help me with this issue.
Thanks.
Solved! Go to Solution.
@moloko1 hey there,
here are some useful troubleshooting steps that resolve most playback issues:
let me know if that helps!
@moloko1 hey there,
here are some useful troubleshooting steps that resolve most playback issues:
let me know if that helps!
Hello,
thank you for your response @crematedman.
Yes, I did that. First time I tried, nothing changed. I didn't give up and ended up uninstalling, re-installing and using CCleaner 3 times. Now it seems to be working. We'll see. 🙂
@moloko1 often times, a clean re-install and retsarting your device helps, other times it's clearing the cache that makes the difference
glad to hear it helped!
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