I am unable to sort the tracks in my playlist. I followed the Help and Community instructions but whe nI click on a heading nothing happens and when I try to click and drag a track I get a circle with a line through it. A community post from 2012 indicated that tracks can only be sorted through the download app (I have been using the web version) - but when I attempt to download the app I get either and error 53 or an Error 17 depending on whether I use the installer from the download site or a different installer that was posted in the community. I also followed community instructions to "cut" the spotify folder from the User->AppData->Roaming location and paste it into the Users folder - but the folder is EMPTY - so there is no executible file and no way to complete the install or use the app. PLEASE HELP. This is like the 4th time I have posted and I get zero response. The entire reason I signed up for premium was so that I could sort my playlist tracks and then not Shuffle Play them from my phone.