Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Unable to login into desktop app

Unable to login into desktop app

The other day, all of a sudden, on my Spotify Windows App, all the tracks turned grey, and the same song kept playing in a loop. I thought it was an Internet issue and changed my network, but no change. I logged out and tried to log back in, but it didn't allow me. When the Chrome Tab opens for login and I log in, it shows the standard "Authentication complete, you may close the window", but when I open the app, it shows i haven't logged in yet. I tried it again and the second time, the app showed "Service is temporarily unavailable. Please try again later (Error code: auth1)" I even tried reinstalling the app, but nothing worked. The Spotify web works perfectly fine, though
Reply
20 Replies

I was having the same issue, even after reinstalling a few times. I was able to fix it by going to Window Settings > Apps > Advanced app settings. I noticed a yellow banner asking me to login to my microsoft account, as soon as I did that, I was logged in to the Spotify app.

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random