When changing device to windows, spotify client starts shuffling song

[eszterely91]

Plan

Premium

Operating System

(Windows)

My Question or Issue

It started a few days ago. I am listening to music on an android device listening to my "Liked Songs", it is not shuffled.Than change it to windows with spotify client, after I changed to spotify client it starts playing my songs shuffled. The shuffle button isn't on. I have no idea whats happening. I never listen to songs shuffled. It shouldn't play my songs shuffled.

[Ivan]

Hey there @eszterely91, 

Thanks for reaching out - we’re here to help!
 

It's a good idea to try a clean reinstall of the Spotify app on the affected device. We recommend this step as it'll remove the old drivers first and then install the new ones. This tends to solve issues with the app's performance. Give your device a quick restart as well before you open the newly installed app. 

Is it possible that you're logged in to a different account on the second device? Sometimes Spotify users create more than one account for different reasons. In such a case you might have two or more accounts. If you're accidentally logged in to the wrong account, you won't be able to see Premium features such as playing music on demand instead of Shuffle. 

We suggest you head to this help page. Make sure you check all the troubleshooting steps and especially the ones for finding other accounts. 

Hope this helps. Keep us posted.