Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Why can't I Listen to a few songs from local files when I'm in offline mode?

Why can't I Listen to a few songs from local files when I'm in offline mode?

I can listen to almost all of my songs from local files except for a few, I can listen to these on my phone but not on windows. This started after I got a new Spotify update that looks like this




1 Reply

Hi @MercedesCLK,


Thank you for reaching out here in the Community.


Can you try to change the source folder of the local files on the pc. The steps are: Uninstall Spotify on both devices > create a new folder somewhere else on the pc and move the local files there > install Spotify again > remove any potential source folders and add the new one > download the playlist again.


If that doesn't do the trick, can you try the follwing:

  • Add some songs from our catalogue to the playlist as well as the local file/s and make sure they have ‘Show unavailable songs in playlists’ turned on in Settings

  • Play some music on the device that has the local files to see if it shows via Connect on the other device

  • Make sure the router supports the Bonjour protocol. If the router is made after 2005, it will likely have this protocol. The best way to handle this is to check the router make/model and Google it

Keep us posted 🙂


Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Suggested posts