Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Windows 7 Blue Screen When Song Ends

Windows 7 Blue Screen When Song Ends

Plan

Premium

Country

USA

Device

Desktop PC

Operating System

Windows 7 Home Premium

 

My Question or Issue

Spotify causes my computer to crash with a BSOD at the end of a song. This problem is intermittent, but when it occurs, it will continue to occur. As far as I can tell, it occurs only at the end of a song. It has happened for multiple different songs. The cause is 100% Spotify. Whenever I have a blue screen, I have Spotify open. On top of that, when I restart my computer, start Spotify, and then play the song that was just playing, the song will play in full and then my computer will crash. Usually I have to switch to using the web player when this happens. If I restart my computer after a BSOD, but do not open Spotify, I have no performance issues. No other applications cause my computer to crash this way.

Reply
2 Replies

Hey there @prb1222,

thanks for posting !

 

Have you ever tried to completely uninstall and reinstall a fresh copy of the app to see if it helps ?

I have not tried doing that, no. The version of spotify I have installed is 1.1.15.448.g00fba0e3

 

I didn't mean to orphan this post my bad. I came back to this because Spotify caused my computer to BSOD in a way that affected long-running apps on my computer. It's incredibly frustrating. 

 

This time, I had my computer open for a while, everything running smoothly. I wanted to play music, so I opened the Spotify desktop app. It opened fine, but then I noticed I had spotify open on my phone, and it was playing music there. I went to go switch the output device on Spotify and the instant I clicked "This Computer" my computer crashed to a BSOD.

 

I have uninstalled Spotify, and I'm gonna reinstall it, but I wanted to post again because I got bit by the same stupid bug again.

Suggested posts