[Windows 7] Spotify.exe -- Unkillable Zombie Process

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[Windows 7] Spotify.exe -- Unkillable Zombie Process

lsass
Newbie

Plan

Premium

Country

 US

Device

Desktop PC

Operating System

Windows 7

 

My Question or Issue

Recently, this issue started occuring quite frequently; but, it began about a week to two weeks ago. Spotify will hang for no apparent reason for minutes, hours, and more until I close it. Then, I can't restart the application because, when I do, I receive a popup warning that says "The Spotify application is not responding," and then the program quits. Also, I can't go into task manager to kill the process because it's a zombie and doesn't respond to any kill/force quit signals.

 

The only solution(as far as I know) to this problem is to restart my PC. Going through a whole restart requires closing all of my work, trying to finish doing as much as I can, etc. and is just in general a tedious, annoying process. It's especially annoying because I know that a few hours after rebooting my PC and starting Spotify, the same issue will happen again.

 

I haven't seen any topics about this issue directly that have been recent enough to be of any substance; however, I hope this issue is resolved. I've been a customer for years and this is the first time I've experienced a problem that almost entirely ruins the Spotify application for me.

 

14 Replies
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Re: [Windows 7] Spotify.exe -- Unkillable Zombie Process

Rock Star 13
Rock Star 13

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest!

LoxerRock Star 13
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Note: I'm not a Spotify employee.

Re: [Windows 7] Spotify.exe -- Unkillable Zombie Process

dennyelvis
Roadie

Once again, please please stop doing copy/paste answers that make it clearly obvious you're not reading the question? He doesn't want to keep restarting his devices! Also in task manager why does it show that 3 Sptify processes are running? Its consuming too much RAM! The old versions (the best) just had ONE exe running!

Re: [Windows 7] Spotify.exe -- Unkillable Zombie Process

batenswytch91
Regular

I am having the exact same problem. Didn't start until the most recent update (Earlier this week, I think)

 

This is a work desk top. I can't just restart the darn thing every time Spotify pitches a fit.

 

I've tried killing the process, the process tree... and short of killing it with fire, or constantly restarting, I'm out of options.

 

Also, yes, I have a paid account, so yes, I feel I can complain.

1 person liked this

Re: [Windows 7] Spotify.exe -- Unkillable Zombie Process

NinjaCat93
Casual Listener

I have the exact same issue. It started recently, probably after the last update. 

I've shut off my homegroup sharing, as that have worked for people earlier as far as i could google. But it does nothing for me. Now spotify freezes mid playlist, and when i close it and try to restart i get the "spotify is already in use" and the zombie process that is unkillable is there when i go to task manager... 
I am really tired of having to restart my computer up to several times a day... This is not what i'm paying premium for.

I am also using Windows 7, as i can't stand windows 10. 

1 person liked this

Re: [Windows 7] Spotify.exe -- Unkillable Zombie Process

Fnok_12
Newbie

Consantly Restarting isnt a fix. I have also just run into this problem in the last few weeks and since have found loads of old forum posts dating back to 2013 from people having the same issue.

Re: [Windows 7] Spotify.exe -- Unkillable Zombie Process

Rock Star 14
Rock Star 14

Hey all!

 

That sounds really odd!

I'd suggest clean reinstall. Try this:

1. Close Spotify and uninstall it.
2. Go to %AppData% in Windows Explorer, and delete any Spotify folders you find in Local and Roaming folders.
3. Restart your computer.
4. Install Spotify.

 

Another thing that might be worth a shot is making Spotify not open automatically after startup. You can find this setting in menu buttons - Edit - Preferences. Scroll down to Advanced Settings and you'll see 'Startup and Window behavior'.

 

Let me know how it goes :)

SebastyRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: [Windows 7] Spotify.exe -- Unkillable Zombie Process

NinjaCat93
Casual Listener

I've done both of those things, does not help.... 

Re: [Windows 7] Spotify.exe -- Unkillable Zombie Process

batenswytch91
Regular

Did all that last time I posted about this.  Guess what?

 

It's still doing it.

 

Worked about a week, then yesterday, here we go again.

 

I simply cannot restart my office computer every time I want to listen to Spotify at the office - that would be every single day.

 

If I weren't PAYING for premium, I wouldn't be aggravated, I'd just chalk it up to it's free, can't gripe.

Re: [Windows 7] Spotify.exe -- Unkillable Zombie Process

Rock Star 14
Rock Star 14

Hey :)

 

That's honestly really strange that the process is unkillable.

 

I suggest turning off both hardware acceleration (in Spotify: Menu dots - View - Hardware acceleration) and local files (Menu dots - Edit - Preferences).

Switch off all locations for the local files.

 

I'd run some malware scans as well just in case (for example with Malwarebytes).

 

Let me know what happens :)

SebastyRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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