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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1399 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

144625 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

129397 Views

294 replies

22 likes

  • 129397 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10898 Views

1 replies

6 likes

  • 10898 Views
  • 1 replies
  • 6 likes

Solved!!Superuser Contribution WILL NOT PLAY ANY MUSIC

PlanFree/PremiumCountry U.S.A.Device- TOSHIBA LAPTOP COMPUTER Operating System- WINDOWS 7 HOME PREMIUM My Question or Issue- Problem just started today. I did not make any changes to computer before problem started. I cannot get anything to come up o...

Regular

Plan Free/Premium Country  U.S.A. Device- TOSHIBA LAPTOP COMPUTER   Operating System- WINDOWS 7 HOME PREMIUM     My Question or Issue- Problem just started today.&nbs...

SergioDavid

Roadie

762 Views

3 replies

0 likes

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  • 3 replies
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Solved!! windows app not syncing favorite songs

Primume, win 10.when adding a new favorite song from my S9, it doesn't add it to the pc spotify app althou it's added to the chrome online spotify player.I tried re-lunching spotify but the same problem.In the photo, the right window is the windows a...

Regular

Primume, win 10. when adding a new favorite song from my S9, it doesn't add it to the pc spotify app althou it's added to the chrome online spotify player. I tried re-lunching spotify but the same ...

Loxer

Community Legend

1469 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Now playing thumbnail missing

Hi,I just clicked a small icon like "<" next to the thumbnail at the bottom of the window, for the currently playing song. The thumbnail has been hidden and now I can't seem to bring it back... Can anyone help me and give instruction how to return to...

Casual Listener

Hi, I just clicked a small icon like "<" next to the thumbnail at the bottom of the window, for the currently playing song. The thumbnail has been hidden and now I can't seem to bring it back... ...

Loxer

Community Legend

6976 Views

3 replies

1 likes

  • 6976 Views
  • 3 replies
  • 1 likes

Revert 'Favorite Songs' back to 'Songs'

Operating SystemWindows 10 My Question or Issue I would love it if favorite songs would be reverted back to songs. I hate seeing that heart everywhere and would rather see the '+' sign.

Casual Listener

  Operating System Windows 10   My Question or Issue  I would love it if favorite songs would be reverted back to songs. I hate seeing that heart everywhere and would rather see t...

pedromartinez

Newbie

5986 Views

27 replies

51 likes

  • 5986 Views
  • 27 replies
  • 51 likes

Solved!! automatically skips the songs never play one

PlanPremiumCountryTurkeyDevicepackard bell laptopOperating Systemwindows 7 My Question or Issue i am using spotify on my laptop for 2 days.When i decided to listen to music this morning spotify started to skip every song,i could not listen to one of ...

Casual Listener

Plan Premium Country Turkey Device packard bell laptop Operating System windows 7   My Question or Issue  i am using spotify on my laptop for 2 days.When i decided to listen to mu...

kladenstein

Casual Listener

855 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! "Hmm, the Friend Feed failed to load."

PlanPremiumCountry United StatesDeviceDesktopOperating SystemWindows 10 My Question or Issue My friend feed hasnt been working for a little more than a month now. I reinstalled spotify and it fixed it but now it doesnt work again.

Casual Listener

Plan Premium Country  United States Device Desktop Operating System Windows 10   My Question or Issue  My friend feed hasnt been working for a little more than a month now. I...

lucasubrani

Newbie

23736 Views

22 replies

4 likes

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  • 22 replies
  • 4 likes

Problem with ads

Three weeks ago I downloaded the app of Spotify for desktop on Windows 10. All is good, up to when the ads come in: the music stops and the ads doesn't start until I touch on the Play button. Since this happens every 30 minutes or less, it's quite te...

Casual Listener

Three weeks ago I downloaded the app of Spotify for desktop on Windows 10. All is good, up to when the ads come in: the music stops and the ads doesn't start until I touch on the Play button. Since t...

crazydecibel

Casual Listener

782 Views

2 replies

0 likes

  • 782 Views
  • 2 replies
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Songs played distorted

PlanPremium CountryNetherlands Operating SystemWindows 10 My Question or IssueRecently, several songs have been played distorted.Reinstallation of the Spotify app did not help. I am using the app version 1.0.74.380.g1fcff12 on Windows 10.

Casual Listener

Plan Premium   Country Netherlands     Operating System Windows 10   My Question or Issue Recently, several songs have been played distorted. Reinstallation of the Spo...

Allandor

Regular

1769 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

Spotify Win10 app "Invalid name request", can't launch app

PlanPremium (Family)Country Brazil DevicePCOperating SystemWin 10 My Question or Issue It's the second time now that when Windows starts or I try to launch the spotify Win10 app I get an invalid name error. See attachment for the exact error message,...

Casual Listener

Plan Premium (Family) Country  Brazil   Device PC Operating System Win 10   My Question or Issue  It's the second time now that when Windows starts or I try to launch t...

Loxer

Community Legend

1630 Views

6 replies

0 likes

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  • 6 replies
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Solved!! The album cover is gone

So, I don't know what happened but the album cover it's gone when the song is playing, how do I fix it? thank you!

Newbie

So, I don't know what happened but the album cover it's gone when the song is playing, how do I fix it? thank you!      

Loxer

Community Legend

3184 Views

1 replies

0 likes

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  • 1 replies
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ENOUGH DRAKE

If you're going to fill my home/browse page with DRAKE and playlists featuring DRAKE - at least give me permission to "remove" or "dislike". Especially since I've listened to about 4minutes worth of his music and never added or saved anything to my l...

Newbie

If you're going to fill my home/browse page with DRAKE and playlists featuring DRAKE  - at least give me permission to "remove" or "dislike".  Especially since I've listened to about 4minut...

sonoflife

Music Fan

1242 Views

3 replies

6 likes

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  • 3 replies
  • 6 likes

Local music with emoji in the title break Spotify

PlanPremiumCountryUnited StatesDeviceComputers (tested on multiple computers)Operating SystemWindows 10 My Question or IssueI have an album I purchased that I would like to listen to inside of Spotify and add to playlists (as I've done with lots of m...

Casual Listener

Plan Premium Country United States Device Computers (tested on multiple computers) Operating System Windows 10   My Question or Issue I have an album I purchased that I would like to l...

Loxer

Community Legend

4061 Views

8 replies

0 likes

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  • 8 replies
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Historie Bugged?

PlanPremiumCountry GermanyDevicePC Lenovo Windows 8.1Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue !Info this text might contain grammar/typing errors since its not my main language please ignore that. What happend?Usua...

Music Fan

Plan Premium Country  Germany Device PC Lenovo Windows 8.1 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  !Info this text might contain...

Sivo

Music Fan

445 Views

2 replies

0 likes

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  • 2 replies
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Lamb of God album corrupted?

Hi, trying to listen to Sacrament, by Lamb of God, and only the last track will play. All the others are listed, not greyed out, but just produce a message that the track is not available. This does not look like its working as intended. As usual wit...

Music Fan

Hi, trying to listen to Sacrament, by Lamb of God, and only the last track will play. All the others are listed, not greyed out, but just produce a message that the track is not available. This does ...

Loxer

Community Legend

1338 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Advanced search doesn't work

PlanPremiumCountry FranceDevicePCOperating SystemW7 My Question or IssueI can not performed an advanced search ! Always "no result"....Any ideas ?

Casual Listener

Plan Premium Country  France Device PC Operating System W7   My Question or Issue I can not performed an advanced search ! Always "no result".... Any ideas ? 

Panfranek

Newbie

1239 Views

7 replies

4 likes

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  • 7 replies
  • 4 likes

Superuser Contribution Unable to Connect to Facebook using Spotify client on Windows 10

My Spotify was previously connected to my Facebook account, but when I tried to disconnect and reconnect, I ran into a problem. The 'Log in to Facebook' window appears in the Alt-Tab and Win-Tab menus, but clicking it does nothing. Additionally, on t...

Composer

My Spotify was previously connected to my Facebook account, but when I tried to disconnect and reconnect, I ran into a problem. The 'Log in to Facebook' window appears in the Alt-Tab and Win-Tab menu...

Jollof

Composer

1069 Views

2 replies

5 likes

Desktop
Windows
  • 1069 Views
  • 2 replies
  • 5 likes

Collaborative Playlists: Questions & Answers/Solution

PlanFree & PremiumCountry U.S.A.DeviceAnyOperating System(iOS 10, Android Oreo, Windows 10, et cetera) My Question or Issue Can a private collaborative playlists be "vandalized" (edited without permission); can people who follow it, after clicking an...

Roadie

Plan Free & Premium Country  U.S.A. Device Any Operating System (iOS 10, Android Oreo, Windows 10, et cetera)   My Question or Issue  Can a private collaborative pla...

Loxer

Community Legend

1734 Views

5 replies

3 likes

Collaboration
Invitation
Social
  • 1734 Views
  • 5 replies
  • 3 likes

Superuser Contribution Available songs giving "This track is not available in your country" message on chrome

PlanPremiumCountryFinlandDevicePCOperating SystemWin7 My Question or Issue For around a month now everytime I click on songs or playlists on other websites it keeps saying it's not available in my country, but when I click on the track and open it in...

Visitor

Plan Premium Country Finland Device PC Operating System Win7   My Question or Issue   For around a month now everytime I click on songs or playlists on other websites i...

user-removed

Not applicable

1010 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Cant open spotify

When I try to open spotify, it needs to download which is odd because it is installed, and when its trying to install I get this message, "The installer is unable to install Spotify because the files to write are in use by another process. Please mak...

Casual Listener

  When I try to open spotify, it needs to download which is odd because it is installed, and when its trying to install I get this message, "The installer is unable to install Spotify beca...

ijoshyr

Casual Listener

2336 Views

5 replies

0 likes

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  • 5 replies
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Cover & Artist artwork not working for last several versions.

Using Desktop version on Windows. Some months ago the artwork stoppeed working in the main browser window. No Artist or Album thumbnails show. Artist Image gallery no longer displays photos. However, in the smaller left bottom window showing current ...

Regular

Using Desktop version on Windows.   Some months ago the artwork stoppeed working in the main browser window. No Artist or Album thumbnails show. Artist Image gallery no longer displays ph...

Sebasty

Community Legend

1111 Views

5 replies

0 likes

  • 1111 Views
  • 5 replies
  • 0 likes