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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1651 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145521 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130461 Views

294 replies

22 likes

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  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10978 Views

1 replies

6 likes

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  • 6 likes

Superuser Contribution Available songs giving "This track is not available in your country" message on chrome

PlanPremiumCountryFinlandDevicePCOperating SystemWin7 My Question or Issue For around a month now everytime I click on songs or playlists on other websites it keeps saying it's not available in my country, but when I click on the track and open it in...

Visitor

Plan Premium Country Finland Device PC Operating System Win7   My Question or Issue   For around a month now everytime I click on songs or playlists on other websites i...

user-removed

Not applicable

1011 Views

2 replies

0 likes

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Solved!! Cant open spotify

When I try to open spotify, it needs to download which is odd because it is installed, and when its trying to install I get this message, "The installer is unable to install Spotify because the files to write are in use by another process. Please mak...

Casual Listener

  When I try to open spotify, it needs to download which is odd because it is installed, and when its trying to install I get this message, "The installer is unable to install Spotify beca...

ijoshyr

Casual Listener

2348 Views

5 replies

0 likes

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Cover & Artist artwork not working for last several versions.

Using Desktop version on Windows. Some months ago the artwork stoppeed working in the main browser window. No Artist or Album thumbnails show. Artist Image gallery no longer displays photos. However, in the smaller left bottom window showing current ...

Regular

Using Desktop version on Windows.   Some months ago the artwork stoppeed working in the main browser window. No Artist or Album thumbnails show. Artist Image gallery no longer displays ph...

Sebasty

Community Legend

1112 Views

5 replies

0 likes

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Syncing local files from one computer to the other

Hi! I got a PC at home (which has all my local files) and another one at work. All of the local files are grayed out at my work computer. So my question is how can I sync my local files from my home PC to my work PC? Thanks!

Composer

  Hi!   I got a PC at home (which has all my local files) and another one at work. All of the local files are grayed out at my work computer.   So my question is how can I sync my...

jsannn

Community Legend

829 Views

1 replies

0 likes

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A firewall may be blocking spotify

PlanFree/PremiumCountry USA DevicePCOperating SystemWindows My Question or Issue Hello, I go in the morning to Spotify, and I see the inscription A firewall may be blocking Spotify, I already cut off the firewall, I just did not do anything, nothing ...

Casual Listener

Plan Free/Premium Country  USA   Device PC Operating System Windows   My Question or Issue  Hello, I go in the morning to Spotify, and I see the inscription A firewall ...

hexand0

Casual Listener

2553 Views

2 replies

0 likes

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Solved!! Unable to remove songs from 'favorite songs'

PlanPremiumCountryThe NetherlandsDeviceDesktopOperating SystemWindows 10 My Question or Issue Hi, I'm unable to delete songs from my favorites. I clicked on the checkmark, but they're still in the list. I've tried to re-add them to my favorites and t...

Casual Listener

Plan Premium Country The Netherlands Device Desktop Operating System Windows 10   My Question or Issue  Hi, I'm unable to delete songs from my favorites. I clicked on the checkmar...

Sebasty

Community Legend

11433 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes

Discover Weekly not updating

 My Discover Weekly did not update this week 2nd July

Casual Listener

  My Discover Weekly did not update this week 2nd July

Loxer

Community Legend

480 Views

1 replies

0 likes

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I can't connect my account to facebook

Plan and versionPremium 1.0.84.344.gfc674f6fCountryPolandOperating SystemWindows 10 I've been using spotify premium for over a year now and I always had my facebook account linked to spotify. Lately I have discovered that on my profil page my followe...

Casual Listener

  Plan and version Premium 1.0.84.344.gfc674f6f Country Poland Operating System Windows 10  I've been using spotify premium for over a year now and I always had my facebook ac...

Unlucky

Casual Listener

1214 Views

6 replies

0 likes

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Solved!! Can't reinstall spotify

Hi guys, I have a problem since this morning, spotify doens't open with the windows application. When i try to start it, just nothing happends.So i wanted to reinstall the software but i can't even uninstall it. Nothing happend again. It is really an...

Casual Listener

   Hi guys,   I have a problem since this morning, spotify doens't open with the windows application. When i try to start it, just nothing happends. So i wanted to reinstall the ...

Loxer

Community Legend

3664 Views

7 replies

0 likes

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Friend Feed Failed To Load

PlanFreeCountry RomaniaDeviceAsus LaptopOperating SystemWindows 10 My Question or Issue "Friend Feed Failed to Load" Please Fix It

Visitor

  Plan Free Country  Romania Device Asus Laptop Operating System Windows 10   My Question or Issue  "Friend Feed Failed to Load" Please Fix It

Loxer

Community Legend

828 Views

1 replies

0 likes

Account
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Superuser Contribution Web Link don't open Desktop Version

PlanFreeCountryItalyDevicePc DesktopOperating SystemWindows 10 My Question or IssueSince one-two weeks when I click on a Spotify Link on the web (e.g. embedded songs on websites), it doesnt play on Desktop Version anymore. Every time I need to log-in...

Casual Listener

Plan Free Country Italy Device Pc Desktop Operating System Windows 10   My Question or Issue Since one-two weeks when I click on a Spotify Link on the web (e.g. embedded  songs on...

Prof3ssorPants

Regular

752 Views

3 replies

1 likes

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  • 1 likes

Solved!! Cover image in spotify player disappeared

PlanPremiumCountryGermanyDeviceDesktopOperating SystemWindows 10 My Question or Issue I accidently made the album covers in the player disappear and I dont know how to re-enable them. (Picture attached to the question)

Newbie

  Plan Premium Country Germany Device Desktop Operating System Windows 10   My Question or Issue  I accidently made the album covers in the player disappear and I dont know ...

Loxer

Community Legend

2187 Views

1 replies

0 likes

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Solved!! Label search removed?

Until recently I could search a label catalogue with label:"opal tapes"orlabel:tectonic but this doesn't work anymore since the last update.Is this option gone?

Roadie

Until recently I could search a label catalogue with   label:"opal tapes" or label:tectonic   but this doesn't work anymore since the last update. Is this option gone?

Merowinger

Roadie

11059 Views

5 replies

10 likes

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  • 10 likes

Spotify freezes up my computer and forces me to shut it down

I have the latest version of Spotify from the Windows Store, as well as Windows 10 with the April 2018 update, and whenever I open the Spotify app, my computer freezes completely (I can't even move the mouse), and I'm forced to shut it down incorrect...

Casual Listener

I have the latest version of Spotify from the Windows Store, as well as Windows 10 with the April 2018 update, and whenever I open the Spotify app, my computer freezes completely (I can't even move t...

DennyEMufc

Roadie

2797 Views

2 replies

0 likes

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Spotify all of a sudden no longer opens and will not uninstall

Operating System(Windows 10) My Question or IssueSpotify works just fine on my PS3, PS4 and iPhone but on my laptop it all of a sudden will no longer open and it won't even uninstall (WS version)! Every time I uninstall it, it keeps coming back like ...

Newbie

Operating System (Windows 10)   My Question or Issue Spotify works just fine on my PS3, PS4 and iPhone but on my laptop it all of a sudden will no longer open and it won't even uninstall (WS...

DennyEMufc

Roadie

668 Views

2 replies

0 likes

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Superuser Contribution Here's an Idea

Enough with the Drake marketing. I don't even listen to drake yet all the featured playlists on my browse homepage have drake on the cover. Enough with that

Newbie

Enough with the Drake marketing. I don't even listen to drake yet all the featured playlists on my browse homepage have drake on the cover. Enough with that

Chris

Spotify

538 Views

2 replies

0 likes

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Solved!! Radio and friend list doesn't work anymore

Desktop, W7Hello, since like, a week, maybe more, my friend list and any radio doesn't load anymore.I'm still able to browse and still receive my suggestions for the week.Any help on that? I want to discover new music from searching with my favorite ...

Casual Listener

Desktop, W7 Hello, since like, a week, maybe more, my friend list and any radio doesn't load anymore. I'm still able to browse and still receive my suggestions for the week. Any help on that? ...

LackeDragon

Casual Listener

937 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Local files won't connect

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10Version1.0.84.344.gfc674f6f (Windows Store version) My Question or IssueFor a few months now, my Spotify app has refused to connect the local files on my computer to the Spotify servers...

Regular

Plan Premium Country United States Device PC Operating System Windows 10 Version 1.0.84.344.gfc674f6f (Windows Store version)   My Question or Issue For a few months now, my Spotify ...

mjoleszczak

Regular

1139 Views

4 replies

0 likes

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Solved!! Spotify won't play songs after installing Mixlr

I've been using Spotify for years and never had this kind of problem until I decided to download this software called Mixlr. I'm a premium user and again, never had problems about songs not playing (except those Avril Lavigne songs that doesn't play ...

Casual Listener

  I've been using Spotify for years and never had this kind of problem until I decided to download this software called Mixlr. I'm a premium user and again, never had problems about songs not p...

xiatric

Casual Listener

2201 Views

2 replies

0 likes

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[Desktop][Music] Typing "hue" rewinds the current song

Look, i'm mexican, and most of the time we text "a huevo" but this is annoying me cus everytime i type "hue" (maybe too fast on windows 10) spotify ALWAYS rewind my darn current song, please somebody tell me how to skip this thing cus is making me cr...

Casual Listener

Look, i'm mexican, and most of the time we text "a huevo" but this is annoying me cus everytime i type "hue" (maybe too fast on windows 10) spotify ALWAYS rewind my darn current song, please somebody...

AsvidB

Casual Listener

831 Views

4 replies

0 likes

Desktop
Music
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